Ubisoft Customer Service Complaints - page 2

I recently have been unable to play both Rainbow six siege and STEEP because ubisoft says i dont own them even though i do and i have hundreds of hours on both games. So i write to ubisoft support and they end up needing 10 different screenshots of my log files in emails that took over 10 months for them to say my email is wrong which it is not as i have never changed my email. The issue after 17 months has still not been resolved as the ubisoft support team keep running in circles asking for my log files over and over as the person who helps you every day is different. the worst experience i've ever had with any customer support in any market. You might as well talk to a trash can sitting on a keyboard

Ubisoft Account got hacked, the support is unable to help me because I do no have access to the "new email"

Worse company ever!! they falsify information. My son literally spent no tie playing their defective game. And they showed paypal a chart saying he played for 2 days so that they didn't have to refund our money. DOn't give them your money!! they are the worst!!

It takes an extremely long time to get a response. At least once you finally have a technician they are able to assist effectively but getting to that point is infuriatingly long, even for simple requests.

Submitted a ticket a week ago for a simple issue and haven't even been contacted yet. Absolutely terrible customer service and support.

Very slow and bad

I no longer have the email attached to my ubisoft account and I'm basically having to commit genocide to change my password after providing 60 images proving i own the account with my name attached and ubisoft games being played on the console. I just want to play a game on my computer but this company's so awful that the best they could do is shut down and refund everyone for their time.

worst customer support ever the did 14 days to change my email and in the end they did not even transfer my games from the one account to the other such a bad experience all around.

Ubisoft Is The Worst Company With Some Bad Customer Support Employees!
So i had a glitch in one of their games (ACO) on PC platform. and this glitch has not been fixed for nearly a year now, i wrote them two tickets separately in different times. first when the bug appeared in Korfu DLC release, and then they told me they are going to investigate, so as a new released content you need to give them time.

then i wrote them the 2nd ticket 2 months ago and they also told me they are still investigating.

i also waited until i saw a video on youtube a few days ago informing us that it has been fixed and i seen he had no glitches, so i went to my game and found that i'm still having the issue but differently, but it is glithced for the same thing.

so today i contacted them this time on live chat, first employee i talked to, asked me about the issue and then asked me to verify my account ownership, so i did, and then after i verified my ownership of the account, the chat got disconnected, then i requested another live chat, and i talked to another employee, told him i got disconnected with employee, he asked me about the issue and then after few seconds the chat got disconnected.

*and i'm sure it wasn't a bad internet connection or speed.

Because i have a very good, fast and stable internet service*

then after that ever time i try to get connected to any one of the employees it won't work.

I don't know why i'm sensing they are doing this on purpose or something?

at last i have supported this company a lot, like ALOT in buying games, DLC's and in MTX, why would i support a company anymore that is in the first place i'm a true dedicated player in their games, and secondly i supported them well financially.

if i don't get the response as the two reasons i mentioned above, then why would i keep supporting this company?

Customer service just repeating generated reply and not trying to solve problems. I want to unlink my xbox360 acct with ubi acct so that i can play in pc with my new account. They said i need to have a xbox consoles login screenshot to prove that i am the one owning the xbox acct. Even i provided my pc login screenshot and Xbox.com login screenshot they said not enough. How i am supposed to screenshot a screen of a console that i own ten years ago???? Then they just kept repeating bots reply and at the end i solved the problem by myself without using their overcomplicated and unnecessary methods. Totally useless and unhelpful customer service.

here is the biggest problem with the company
i like their games but sometimes they make worst decision. my acount is up to 8 years old
i started playing rainbow since 2018
but when they added new security system to avoid the hackers its good idea but even poeple who never used hack they can't play rank match because the security system is bad when i contacted ubisoft customer support 19 times they said it's out of our hands we can do anything. everytime they are avoiding my messages . i paid up to 1000$ for my account which means im enjoying this it suppose fix your problem . that's why poeple hate ubisoft company

I hadn't played the product I purchased from UbiSoft for awhile. Turns out they lost all registered products as well as my Saved Games. Why would I trust a company that rescinds previous purchases. So, I hope the company goes bankrupt due to it's underhanded businesses practices.

I remember I asked about the rewards that I should get since I bought a complete edition of Anno 1800. The agent I think was Indian or somewhere else but not from anywhere in America, responded to me in a very unprofessional way. That agent even told me, I don't deserve to have those rewards, he is not understanding my concerns, he forced to end the chat with no resolution whatsoever. Very rude!

cant give bad service if they wont give you service

locked out of account. spent two hours in a stupid text window only to read the agent didnt know how to fix it.

Pathetic and worthless, cant even log in, make me change my password and it won't sign in, cant get support without signing in. They the biggest piece of donkey that ever took a donkey and ate it and took a number 2 and ate it

Ubisoft suspected my account had been hacked and locked my account, unfortunately for me I had long since abandoned my original email account. The only means of contacting them was through their chat system which was down. When I finally did get ahold of them it took forever to convey verify my account, they kept wanting more and more proof which I offered. To add insult to injury they then told me that they couldn't switch my primary email because the email I provided them was already in their system. No remedy was provided other than to get a new email. After all this I decided to refund my purchase and uninstall all Ubisoft games. I'm tired of the poor customer support and triple A price that offers no perceived benefit.

So I had an issue with not being able to buy an expansion of AC2 due to not having uplay coins. I was playing AC2 on a secondary account which was created because i had some issues logging into my main account but i stopped playing it anyway because i didn't really like the gameplay since i played ac3 and black flag first which both have same gameplay and very different to ac2. Fast forward a couple of years later i got to my main account and started playing whole assassin's creed franchise from the beginning. Wanting to finish AC2 100% i needed to buy that expansion and since i had no uplay coins i couldn't and i wrote to them that i want to transfer that game to my main account since i had some coins on it. They just said no due to me having more than one game on that account and that it was only because of the uplay coin and so i wrote them more email explaining this whole situation. To every email i got the negative answer and they were uninterested in helping me with my problem and ping ponged me from one customer service personnel to another to say the same. One of them even said that they are not obliged to do this for me but they do it out of courtesy...Of course they are not obliged to do this i understand that and i ask them have i offended them in some way that would make them not do this 'courtesy' for me, to which i got a reply that had nothing to do with my question just saying they decided not to do this for me... yeah thanks a lot this will be the last time i contact them because they are absolutely trash.

Bought something via the in-game store.
Didn't received it.
Support working on this for two months acting like an ass!

I will never buy from UBISOFT ever again.

Stay away! If something will break... You're ALONE!


****
I just scrolled down... Look how many people say the same!
Nothing is working as it should.
No support and they are very rude.
No one cares!

They will take your money but won't give you what you paid for at times and support will give a sh!t.

Good luck....

Absolutely the WORST support experience I have ever had. It took 5 days to get a response to my original question, at which point I received a scripted email that had nothing to do with my problem. I went through three more agents, all of which responded with nothing that had a remote application toward solving my problem. It was as if they never even read my comment. I was appalled. In the end, I resorted to doing my own research and found the answer to actually be pretty simple. Of course, to the thick skull imbeciles from Ubisoft support, clicking on "Verify Files" was too complicated for them.

Good customer service is very important to me. It is how I decide where to spend my dollars and reading reviews can be helpful in the process so I would like to share my family's experience with Ubisoft's customer support. This will be especially relevant to parents with children that want to spend their money in the game, Growtopia.

In addition to the possible financial loss, please take into consideration the emotional impact it might have on your child if they were to receive a lifetime ban from a world they have been invested in. It can be very confusing for a young mind. My daughter used the game Growtopia as a bonding activity with her father, siblings, and friends. She is now the only one left out after receiving a lifetime ban for a "crime" we know she didn't commit. She is devasted by the loss and sense of injustice.

We experienced the following with this company:

• Support gives the illusion of good customer service (kind regards, etc.), but is heavily dismissive and laced with condescension.

• Support refuses to provide real evidence to back up their claims of game misconduct. They expect us to trust their word while refusing to trust ours.

• Support completely ignored all requests for refunds as if we didn't even make them. This includes a "gem pack" that was purchased just days before my daughter's ban. They take money and provide no goods or services in exchange.

• Support has no technical way to look for hacking methods. Their method consisted of moving my daughter's character for "about 20 seconds" to watch for a reaction. This is hardly foolproof and does not allow for possibilities of glitches, iPad/computer malfunction, accounts being hacked, or in my daughter's case watching a show while playing and not paying attention.

• Support does not take players history into consideration. My daughter has been playing for six years, never been banned for anything, and has purchased several gem packs over the years. This was irrelevant in the decision to hand out a lifetime ban.

• Support does not give second chances. A lifetime ban from a game; people have murdered and been back on the street in less time! This policy is especially cruel when you consider Growtopia's key demographic - children!

• Growtopia has no set of standards in place for moderators to prevent an abuse of power. They do not even have a minimum age requirement.

• Growtopia has the following rule in place: "Sending a false claim to the Support Staff can create a suspension on your account or increase further the current penalty.". In other words, do not dare question their poor decision-making skills.

• Support will close out support tickets without reaching customer satisfaction. No other company will do this. Other companies ask questions like "Did I help you with your problem today?" or "Is there anything else I can do for you?" They never severe lines of communications until the customer is satisfied.

I understand that hacking and scamming are a big problem in online worlds like Growtopia. However, it is up to the company to come up with a fair solution that does not assume the worst of honest, paying customers. Having blanket rules with a "don't question our authority" policy is just plain laziness. If you don't want to deal with children don't run a game intended for children. Not to mention it fosters an environment for cheaters.

Bad customer service aside, it's just poor business sense to hand out lifetime bans to paying customers. Can you imagine how much money my daughter might have spent in the game had she continued to play into adulthood? Not to mention my other family members that will no longer be purchasing gem packs in Growtopia or buying any more Ubisoft titles for our PS4 or Switch.

If Ubisoft wants to continue to run Growtopia with draconian laws they can expect to see positive game reviews and number of game players continue their rapid decline.

Ur games are great... Ur support is bullsh*t

I had to go through a ubisoft chat service recently because of a problem with my account. I understood after my experience with the representative why people complain so much about their service little did I know. The service response was so disrespectful and idiotic I couldn't believe it. If I ever spoke to a customer the way this representative spoke to me, my boss would pull me to the side and fire me. The chat representative I spoke with, his name is Kelvin R. He did help me resolve my problem but there was a much respectful manner which it could have been handled. I though playstation service was bad ubisoft is worse. The price of the games these days are sky rocketing I will never ever EVER spend another cent on a ubisoft games. I don't even purchase playstation games as much and when I do they're at a much reduced price. You would think that these companies would change their service to the people. NO, they do not.

If we cant reach you, then you are a scam and only want money. I will not allow my son to use this site ever again due to he bought a game and never received it.

Full Of Info With Closed Doors In The Uk What A Crap Link There Only Answer Is Change Your Password