TGI Fridays Customer Service Complaints - page 3

Went to Rivergate Nashville location today after staying away for few years due to bad experiences. Worse than last time no draft beer you have ruined potato skins ( now need a knife )
No more vanilla bean cheesecake bad service
I will NEVER return. Why do you get rid of best things on menu?
Even changed nachos.
Pitiful

The Rockville Maryland Pike Friday's is not what it use to be. I have been a customer for years and not my compliants are as follows:
1. No one opes and closes the HEAVY doors for seniorrs or anyone must of the time
2. Bathrooms are out of towels or the container is running over
3. Dishes are not removed after use, coming into a dirty are is not appealing
4. Can't get a new password on my phone; been trying for a month. CAN'T GET FROM RESTURANT OR CORPORATE.
5. I have over 500 points that can't show on my phone the app does ot work.

I am attempting to use my rewards but after downloading my app on new phone i'm not aware of my password. When attempting to reset password your email goes into SPAM and i receive several hours later in a group email relating all SPAM emails received. At that time when able to open your email I receive a message relating the time has lapsed to use the reset link.

I would change me email address to another email account if i knew how or even reset my password but i not able to get a password to reset either nor ever get the pleasure to use my earned rewards. Last night when eating at TGYF I was advised by staff the only way i'm able to use is by going online to utilize my account. Allegedly I currently have 1112 rewards point. I have had my card for MANY years and many rewards have since expired due to this same issue. i'm tired of feeling used.

I have also tried calling your customer service but options aren't providing me an option to speak to a person after finding your links don't provide a solution to my continued issues.

Been trying to reach customer service 1800 number for 2 days. Went to Fridays on Thursday had 247 reward points only used 100 but it took 200 off. Is the 1800 not working there should be a recording or something stating that the line is not working at this time. It's a very inconvenient that your unreachable.

Hello, the wife and I dined out at the strongsville Ohio location, as soon as we sat down we put our points coupon for a free rib or steak

Meal, we had several drinks and appetizers, after a couple hrs talking with people, we asked for our bill, and I always tip for the full amount regardless of coupon or not. On way home I thought to myself that bill was very high, the wife looked at it and our coupon was not deducted, that should have been $20.49 less. There is no reason this should have happened, there was only a couple people in the bar, but the bar made was more concerned about talking with her husband on the phone.i called the manager of the store, SCOT and he said there was nothing he could do. He said he would have to look for the coupon, my points were deducted 150 and shows in my Friday's account. We are furious this manager did nothing for us , I will give you time to resolve this issue, or I will dispute this charge with my card company.

Went to the TGIF,in framingham/ Natick Mass...it was terrible..1).table was dirty 2)stains on the place mats,odd pink Mark on inside of napkin.3) bloody Mary's,All ice,..4) slow service from All..5) French dip sandwiches dry and meat overcooked,6)French fries not v.hot,onion rings hard and cold
I could go on....we were travelling and didn't hv time to reorder or go elsewhere..
The help was friend Ly ,but slow...it was abt noon....there were only 3 tables for the staff we had..
All and all it was annoying and frustrating,and left hungry...we will never go to that place again!
n the inside of the napkin

Just ate at Friday's in Port Charlotte Florida. They pulled a Bait and Switch on us. Had advertised, Buy One, Get One Free. No exclusions listed. Just had to buy One Entree and Two drinks. Did exactly that and after bad service, gave the server our coupon with the payment. Manager said it couldn't be used. Wasn't outdated. The Manager was very indignant and didn't offer any solution to help this situation which was created by a false advertisement. Never expected this from Friday's that we have always enjoyed going to by ourselves and with many friends. Will never go to Friday's if this Bait and Switch is allowed. I have never complained at any restaurant but thought Corporate should know what this Manager is allowing without correcting!

I, female, went into Friday to have a drink ! I was told, that I can sit at the bar for special pricing. I was given a menu and was never waited on. 🙁 So what do you think about Friday's serves? Or what is really going on ?

I stood at the entrance of TGI Friday's at the ATL airport for 5 minutes without being acknowledged by the greeter at 5:10 PM on 10/16/2018. Another person walked up and the greeter was going to seat them right away. She then starting being loud and rude towards me. I will NEVER eat at a TGI Friday's again.

I am having a problem logging into my rewards and it says my email address in not found can u please contact me at or at [email protected] thank u

I am a Friday's cardholder. I am trying to redeem points but your website does not recognize my email address in order for me to redeem my points. Please help! I believe I have over 200 points to redeem!

I will appreciate hearing from you ASAP as I plan to visit Friday's tomorrow, 4/5, as I do every Thursday!

Judy Hunkemoeller

Hello my name is Milagros Martinez. I called Sunday and did a complaint about a waitress from the Friday's in Riverhead n.y. and no one has called me.

Fridays in Brea has a big issue. Had a bad waiter named Keith. The manager Carlos would not give his last name. Bad services every time we get this waiter. Was going there a few times a week. Will never go to Fridays again. Peace out.

Hello just wanted to let you know I went to one of your facilities in Miami Fl on 27 ave and Pembroke Pines. Haven't been there in years but saw your commercial about unlimited appetizers! So after shopping with the family decide to go there and enjoy relaxe and eat. We were a party of 5 I had many other restaurant choices around me but I picked once Friday's thinking let me give it another chance. First let me say we order our drinks the appetizers got there before the drinks. My drink got there when the main food got there without the glass that I had asked for!!! Apart from that everyone got their food correctly except again me!!! I order the ribs and shrimp plate! They brought me just the ribs and the sides and I had to ask were are the shrimps? They advise they were still being cooked. I returned the plate and the next plate they brought me when everyone was finish eating was cold ribs cold fries and hot shrimps!! I returned it and said no thank you! They did not charge me for that plate but they charge me for everything else which I called the Manager which he knew what was going on and told him it wasn't fair that I was just not being charged my plate that I wanted a discount. He could only give me a 10%. I was going to pay the entire bill for my family because it was my choice of place to go. But deceide not to. I paid almost $70 just for 2 people and it was 5 the rest paid their own which that was not my plan. So sad to say that I never got to eat my plate but had to pay for everyone else.... Very bad experience and never wanted for my other family members to pay their own food but they did because I refused to pay the whole bill since I wasn't able to participate and have a nice and pleasant time with my family!!!! One of my family member's nd me got into an argument because I was voicing my concern!!! Very bad experience and a very bad after taste with family members...

On Sunday April 2017 around 3pm. I ate lunch at Friday's on Chipawa Avenue. When I sat down at the bar. The server Ignored me as I waited. Once I received my food the server refused to give me napkins and silverware. The manager then came into the bar area. At that time a black bald man took a picture of me without my consent and the manager ignored the incident.

I had dinner on 3/ 28 /17 and my points where not added to my account is my account number Quakertown pa was the location

My friends and I had dinner on March 5, 2017 at TGI FRIDAYS. We were seated quickly. The greeter said our server will be over. We waited 15 minutes before being served or even offered a glass of water. I had to flag down a manager to be served. She apologized and said our dessert is on the house. Once our order was taken we waited over 20 mins for our food to come out and which was appetizers. They didn't bring all our appetizers out at the same time. The food was luke warm. After waiting another 15 min for the server we finally was able to order another round of appetizers. The server asked my friend what kind of dessert he wanted. He ordered his, but the server never asked the rest of the party. The server brings one dessert with three spoons and expected all three of us to share 1 brownie with a scope of ice cream. My friend then began to ask what about the other desserts for my friends. She went to get the manager and the manager took our order for the desserts. After all that they forgot to bring our salad that we ordered. We told her we didn't want the salad. It's been over an hour, so no. During this time the server began to put up the chairs around us. Like they were closing. That was very rude. Once it was time to pay the check the server kept coming by to see if we had the money ready. I told her not yet. She kept coming by for a total of 5 times within 20 mins. On this night the place wasn't packed with people. I probably could have accepted this type of service on a busy day. A group of people came in after us and left way before us. That crazy. I was so disappointed in the service at TGI FRIDAYS. I hope this will reach the right people to help with some of these issues.

I have sent 3 emails (this is the 4th) on-line to you through FAQs in the past week. I am waiting anxiously for your reply to my emails.

We have just been to T.G.I Dolphin mall Miami.
Enjoying an overseas shopping trip we have made T.G.I.our choice of for the last three nights. A vey welcoming staff and great ambiance .
Our last visit tonight left us feeling very disappointed.All different crew from ourpreviose nights.
I odrered the 10 dollar endless apts to night. Other nights we have ordered from the menus . My husband odred two sliders 5 dollars.
He is seventy years old ,his appitite is not that excessive. I made the mistake of asking him to taste my apps.
On presenting the bill the server said we had been sharing . I had returned a couple of my choices as they were not to my taste .Quieltly I might add, Anyway I realize they thought it was wrong . On presenting the bill it turned out to be a staggering amount ,around 90 dollars . ! After discussion he bill was somehow amended by the server and we eventually paid just less than 60 U.Us dollars . We left the actual blll on the counter ,so stunned by the whole episode. All around us people were sharing and tasting apps . We accept the misunderstanding but it left us feeling sad that we had been treat in such a way. Surley would have been easier to add another ten dollars to the bill,
Just wanted to voice our dissapointement .We left feeling very upset .
Yours faithfully ,
John and Norma Forster..

Hello. We decided to go out Friday to your restaurant in Huber heights Ohio. We went early and was seated right away, but did not like the the seat and asked if we could have the booth the was getting cleaned as we were there first and we were told as there were other people waiting, I said but we were here first and they can have our seat but they refused. Ok very ruded. The waiter kept saying he could not hear me through everything I was saying but not any one else??? Very unfriendly person. Not coming around very often.
Did not ask my husband now he want his hamburger cooked. My chicken was dry and did not taste very well. The sweet potatoes fry were not very good either. The girls mat the front kept starring at me after I asked about the booth. I just felt the whole evening was ruined. The waiter came and asked if I wanted a box I said no my food was awful. He so oh and left. I asked to see a manger. I told her what went on,and told her I would not be back. She did not offer a free visit a coupon noting just took my food off my bill and apologized. Now I was a manager at a hotel nor 18 years and I can assure you I would have done something to,keep,customers. But I guess people do not care any more. But I hope you do . I do not go out much I just wanted too enjoy a evening out . Very upset person Clara altick

I called customer Fridays customer service over a week ago and was told a district manager would get in touch with me within a couple days to discuss my concerns with not only the food but the disgusting dirty broken bathroom that the Waterford Lakes Fridays had it's been over a week and no contact has been made I tried to address it with the manager when I was in the restaurant and I felt like it fell on deaf ears the manager was very condescending just kind of blew me off the handicapped bathroom and there was broken it was not only broke and but it was bad and didn't even have a handle so he had been broken for quite some time and I'm a handicapped individual who needs the handicap bathroom because I can't walk so the other bathrooms in their two of which were clogged and we're disgusting I can't use the one that you could use that a normal person could use was not clean it all the bathroom itself could not have been cleaned probably for many many hours I brought this to the attention of the manager and he didn't really seem as bothered as I thought he should have been and I felt like he could have addressed it and better and been a little bit more appalled like I was I felt like he thought it was kind of normal which the bathroom look like a backwoods dirty truck stop and I'm probably putting it gently and for that location I can't even believe it could look like that I've seen better restrooms in a busy McDonald's so if they can keep their bathroom clean why can't the Waterford TGI Fridays keep their bathroom clean we spent a lot of money at Fridays our food was nothing like it was described he didn't even address that issue I just feel like that Fridays either has gone downhill and or the management has definitely gone downhill and either the district manager doesn't care or he hasn't gotten to it yet which appears like he doesn't care so it's me that's a problem if you want your customers to continue back with her club members then you address their issues especially severe issues like this but they haven't yet so beware and anybody else is Cici's issues please alert management so that they don't get away with this and especially when there's only one handicap bathroom please number one if you're not handicapped don't take that bathroom if you can help it number 2 please clean up after yourself in the bathroom come on ladies let's not be pigs please the TGI Fridays there's many more restaurants we can go to we don't have to go to you guys and from the looks of it that night that we went there it wasn't very crowded so people are choosing other restaurants and maybe that's why

Just left the location in Golden Gate and the place was FILTHY!!!
Ordered a burger well done with crispy bacon. It came with wilted bacon and a rare burger. I then asked for a duplicate order that my guest had, half rack and that took so long that even prior to THAT order coming, guest was finished and 4 more tables around me. I then cancelled the order. Then it took forever to get the bill and when I paid, it took forever to get change for a fifty. My bill was 26.57. Seriously...the place was Not efficient and Filthy. I was not even offered a complimentary while I had to wait. Paper products all over the greasy nasty floors. The couple sitting behind me as they left stated "I know what you mean we wont5be back either. Nirthday party scheduled with another customer was not set up appropriately and that guy was passed. Please revisit with management and rectify. Went to same location this past summer and it was fine.

On 8/27 ate at Fridays at Mondawmin Mall in Baltimore, Maryland. Service was terrible even though the restaurant was not full. Purchased appetizer and the sizzling chicken and shrimp entree. One hour after eating my stomach was upset, feeling nauseated and urge to regurgitate. Was so sick, I had to cancel the rest of my evening plans. The next day still feeling nauseous and not eating. Drinking lots of water to flush my system. I will NEVER eat at Fridays again!

I am.actually at your restaurant now here in Las vegas nv for the appetizer special I have had to ask for.service we had been sat people after us are eating and they had been sat after us if this is how service is it is crazy I have asked our waiter who did not know he was our waiter to give me appetizer before my friends meal comes he got lobster and steak meal if I do not get my order before his I do not feel we need to pay or get a discount this is not food service it has been 5 minutes the waiter came back out instead of letting me know about my meal he goes and takes another order my appetizer was served with his meal this is not acceptable service I have now asked for a manager and let's see how long it takes and for 24 dollars the picture in the menu looks nothing like the lobster and steak my friend was served I will take pictures and post this online what suck service and still no manager

Very rude and nasty people. I asked about something I didn't understand and got hung up on. Something seriously needs to be done with these employees that's rude and nasty