TCF Bank Customer Service Complaints - page 2

I feel that it is more than time to file a class action lawsuit against TCF bank and also repot them to the Attorney General. This is the second time that they have blatently stolen money from my account because they will not process fraud claims properly, and they always tell you that they need more time. WILLIAM A. COOPER, IF YOU ARE SO DARN CONCERNED WITH THE ONLINE FRAUD THAT HAPPENED DO SOMETHING REGARDING HOW YOUR BANK HANDLES IT. I will be blasting you all over social media until you personally put my damn money back in my account!!!!! STOP TAKING THE MONEY OF PEOPLE THAT WORK HARD TO GET IT AS YOU SIT BACK ON THE MILLIONS YOU MAKE FROM TAKING IT. REMEMBER ROBIN HOOD? YEAH, THERE ARE STILL MODERN DAY ROBIN HOODS OUT HERE BUDDY.....

i have just come back from the tcf mpls new brighton blvd location. I first stopped by at 9 am to collect for services rendered with a affidavit of collection. Atfer waiting 20 min i was asked to leave my number and they would call me back when they have an answer.I am a funeral director and collect assets in this manner many times a year. I left the death certificate a copy of my bill and the affidavit of collection. 3 hours later I returned to your branch only to be told that they will not help me because there is no way for them to know if there are any surviving family members.

It doesn't matter if there was because I have fullfilled the legal requirements to collect from her estate.

The problem is only escalated because Mrs. Bender Acct # 68527o4380 has no family that we the funeral home that handled her services know of. She was burried by county assistance that willnot pay us anything untill we can provide a bank statement from you (that the county has already informed me has no money in).

I personally close accounts at wells fargo and US bank several times a year with minimal difficulty. Everytime I go to tcf I run into this problem. This is the main reason why my company will not consider banking at your firm. I would appreciate it if somebody who knows the laws regarding affidavits could educate your bankers and someone could call me back so I could get the statement I need to close Mrs. Benders account.

Robert Hunt

Owner

HORRIBLE PHONE CUSTOMER SERVICE!!! We needed to take care of something you can ONLY do by calling the number on the back of the card. What a joke. Call 1, hung up after 45 minutes, call 2, hung up after 15 minutes, 3rd call still no answer after 20 minutes....guess what, still haven't got through to anyone with 3 more calls. Glad my card wasn't stolen.

they have to the worst bank ever I deposited a check on wed for the amount of 18000. the teller stated the funds would be ready on Friday. we had plans for a trip away for a 7 year old birthday party for my daughter. the funds were not ready till Tuesday because of a teller lie. do no use tcf go somewhere else this bank has a big problem. try calling the 800 number I bet your on hold for 45 plus min.
they ruined a 7 years old birthday

This is the most unprofessional bank I have ever seen. especially the branch on Archer Ave and Narragansett in Chicago IL. It looks like they have gang bangers working there. I walked in and there was a man behind the desk with hair down to his waist and in a pony tail. Not to mention the $37.00 a day fees that this bank has. Its corporate extortion at its best. I will be closing my account and gladly take my business elsewhere. This is a Ghetto bank. with Ghetto service

MOST HORRIBLE PLACE TO BANK computers are down, and staff has NO Clue as to what to do? this is the worst bank charging fees when accts. are not overdrawn, no one calls back, supervisors are rude switching to BMO HARRIS a bank that cares and won't take my money and be rude, I was a bank supervisor for 13 years tcf has the worst customer service ever!!!!!!

Totally agree, almost impossible to reach a human, and that only AFTER waiting 15 minutes! Horrendous customer service!

I am being charged overdraft fees when funds we're available in my account. TCF Bank is prolonging their customers debit card transactions to make it look/seem as if they are overdrafting their accounts, so they can keep charging fee after fee!
I recently returned as a TCF Customer & one of the main reasons was because their representatives we're very nice, helpful & professional. Now, their rude & unprofessional due to the fact that there is no one to help, because most of the phone numbers are a fax machines or nobody cares!!

This is the absolute worst customer service!!!!!!! Need to speak to a representative..not possible

I cannot believe that I could not find a phone number without resorting to checking Contact Help. Even though I was told that there are staements available I cannot get into them because when I go to statements, i'm told that I am not eligible even though I've been getting all statements all the time (I have four accounts). Frustration!!! and they say they've done "improvements" to the web site. Not from where I'm sitting.

i have an account with TCF and have been trying to contact someone (anyone ) to no avail the phone numbers i have are , and is there anyone available to assist me. my email address is id much rather be contacted by telephone at ASAP

Had a checking account with TCF with free $25 for opening it. I didn't know I needed to maintain $100 after that January in it to avoid monthly "fees" of nearly $10. Over a few months, most of the $80 or so I had was gone. I closed the account.

Lines are usually long, yet rather than shorten the wait, TCF sends personnel out through the store to make new TCF customers out of store customers who come in to shop at the IL stores where the branches are. I am accosted by a sales rep nearly every time I enter the store. It is not what I came there for.

I never felt comfortable banking in a large, wide-open store, and the TCF branches have had numerous robberies to back that up.

According to Wikipedia, TCF is trying to rescind the Durbin law which does not allow bank credit cards to raise the interest exhorbitantly as they had done in the recent past.

TCF is too interested in getting new customers rather than keeping the ones they have or had. They need to improve service to their customers and the security of the customers and the customers' money. Too aggressive in their sales tactics (and had been with their checking fees).

Apparently, TCF Financial is a holding company in which many of our large mutual funds have put our money! Maybe Vanguard, et al. should check this company out better.

For the last 2 months, I have been trying to refinance my home loans to get a better rate. My home is not worth what I paid for it(-$20000). That's one problem. The second is they said our debt to income ratio is too high. TCF bank owns our loan meaning they can lower the interest rate if they want but they refuse to do it. We have never been late on a payment for our loan and any other bills. They are a typical greedy bank that doesn't want to help there customers only there own people(1%). If you are trying to decide on banks, I would stay as far away from this bank as possible. I have seen 3 people close there accounts while standing in line because they were not satisfied with the service. They are not a very good bank. Enough said.