SunTrust Customer Service Complaints - page 2

I want to report my experience at the Sun trust bank on Hugh Howell Rd, in Tucker, Ga. I was denied an opportunity to cash my check by the branch manager due to not having a credit card. I do not bank with Sun trust however my employer does. I work for the Department of Family and children services. I had two forms of identification with me however I didn't have my debit card because I recently lost it. I just wanted to report this incident and to see if the manager followed proper protocol.

Suntrust bank First colonial Virginia Beach, VA

On March 26 I have deposit my 2 checks over $2,000 and it didn't go to my account. I went to the back on April 3 to find out what happens. The lady at the back was help me which very nice she pull out my deposit history in March seem like that easy and I got my money back however I did spend half of my day for that. I thanks her and did not make any complaint.

Next day April 4 I went to the back again because I am closing on the house and the lender need my deposit history and imange of all the chech I had deposit. The same lady that help me before help me again. After she print out the and finish half of that She said she not suppose to doing this because it consum tio Much time and she do this with no charge. She put some request and said she will callback later. I have spent during online and on the phone to see what else I can do because my lender office really need this ASAP. And it pass 4pm I still didn't hear from her. I get really frustrated. I was very nice and polite but I don't think I get help what I need. The people on the 1800service can't help me on this one and the only people can help me at the back not happy to help. For once.

Reasons why suntrust is the worst bank
Poorest customer service 20 minute wait
high account fees for account less than 10000 dollars
as many nsf fees as you can charge legal or not
very few local atms and high fees for using non suntrust atms
your greed knows no bounds

Suntrust charged me 36 dollars for being 6 cents overdrawn. Second time this has happened. What happened to the 5 dollar rule. You are robbing your own customers. Been with you for 17 years i am looking for a new bank. 20 minute wait for a customer service rep then they were foreign and could not ve understood. Superviser goaded me ridiculed me and told me too bad! shame on you

I am so heavy hearted today, I just learned that my 82y/o mother in law had signed for a new vehicle for an irresponsible grand daughter. I don't understand why this bank would let an elderly lady without clarity sign for anything! Anyway,, of course, the vehicle was not paid for and it has come back to haunt all of us. MIL had just received a Fema payment for damage done to her little home, deep in the woods in Georgia during the hurricane (Harvey),the money was quickly snatched out by collectors, leaving her in a terrible situation! Thank you SunTrust for making sound decisions!

I travel to the UK on business every 8 weeks, and a week before I travel l always call SunTrust to advise them l am going to use my debit card in the UK as a deposit for my hire car. Firstly trying to speak to a representative and get through their automated answer service is THE WORLDS WORST...l have never had to deal with such an in-used friendly service. But every time l get to the UK my card is declined for what they call "Fraudulent activity" so every time I have to call the States and get them unblock my account, EVERY TIME this happens, l am in the process of changing banks, have been with them 33 years and have just had enough on their in bad service...!

I just can't explain just how bad their Online Banking and their security company is !!! You try to talk with customer NO service and they have no clue of their job ..and I travel 12 months out of every year for 12 years and I'll get my account shut down because of a charge outside of the United States didn't fit my profile ...They Freaking can't read and never refer to anything ..I am almost never in the States and these people are Idiots at best .. Can't wait to get back to the States so I can find another Bank to do Business with !! Sun Trust Bank is the worst !!

i have been a customer since suntrust came to fla many years ago and up until today have always been happy with this bank. Today i walk in there a line a mile long and finely get to me the last one in the bank and theres only one teller no one handling the drive threw and the girl totally ignores me doing all the back work she need to catch up I stand there for 5 minutes as she chats at another teller just standing there with her not helping I look around im the only one there so i count to 10 and just grab my deposit from the window and walk out.she yells back I will be riht with you in a minute I say too late. Really you ignore me and then wonder why im pissed .Suntrust what the hell what happen to customer service you have cut the tellers to none raised your prices on everything and could give a crap about loyal customers arggggg

We had a lot of money stolen from our checking account a few weeks ago in another state. Haven't heard anything. We need our money back.We have done nothing to cause this.lO

I have have duplicate hotel fees taken from my account. I book with Travelocity pay them online then a duplicate charge plus some(Baymount Inn) I authorised pet fee $65.00 and Hotel charged $175,????. . Baymount manager refused to acknowledge overcharge rudely told me they were keeping my money.They had already refunded the duplicate hotel fee and damage deposited hold also was returned. I authorized $65. Pet fee only!! Quality Inn 2 wks later sent a duplicate charge of $104 for their room.Crossroads required a cash payment due to the after hour check in tume. Suntrust responded with an email stating that hotels had denied any overcharge and travelocity issued me coupons for a bad experience and cash overcharge from Crossroads.I'm out over$275 from the Baymont and Quality hotel unauthorized overcharged. I love my Suntrust bank service but feel they really let me down when they saw no errors in the transaction. This was done with email . No one called me, I felt brushed of and let down with the outcomeTravel issued me coupons but did not get my money back.I am on disability and need my money returned please help.

While visiting the Augusta, GA branch on Peach Orchard Road, a teller told me if I didn't like the we do things here, stated we have five other branches so you can go somewhere else. A gentleman that I believe was a manager was sitting at his desk texting on what appeared to be his personal phone and did ask if I needed assistance. I have been a loyal customer for over 55 years. I never experienced this kind of reaction from previous branch employees in the past. I have noticed a decline in customer service. I will not be treated that way again, I am considering moving my account after all these years.

I have been with suntrust for twenty years, was really suprised the way I got treated when I went in to apply for a small loan. I go in this branch weekly. All seems fine long as I am putting my money in there bank. But time I ask something from them, no can do, no help, bad attitude, an act like I'm bothering them. What happen to taking care of your people. Been loyal with suntrust since I was 18 the first account I ever opened is now leaving a bad taste. If you go here you are only a number now, not so sad to say I'll be moving my business elsewhere. Maybe this is the reason suntrust has been falling behind in the banking business.

My name is Tony Williams, my wife is Karen Williams. We have been banking with Suntrust for over 30 years and have several accounts. I will be leaving because of the very poor service I have had the last several visits at the Roswell rd. (5900 blk) location. The rep there refused to give me a $400 change order.. My company has an account at Bank of America but I was at Sunburst doing my own banking and hoped I could keep from driving around Roswell. I understand that the business account was elsewhere but I felt that they could do it for one of their own customers. I even agree to pay the change order fee she said would be associated with the transaction. My restaurant is across the street from Suntrust . Poor customer service. I'll be taking all my business, personal, investment snd private banking to Wells fargo.

I been applying online and the app.will not take my password

Dear suntrust,
I am disappointed to hear that my wife started a business account trying to protect her money and income went to all theae service fees you aquired and as she worked very hard for the $400.00 she had deposited and yet you charged her this fee and that fee without telling her upfront that you would be doing so and sje had to close the account because it was costing more money than she made and is never going to see that money again makes me wonder if starting a business accout is really worth it.I think you have set standars to high and fees to high to a single person trying to make a living and should be revamped in order the customer to syart an account like this iwas so upset by this i almost thought of changing banks and boycotting your services please tell me you respect people more to be like family and want thier business as a family not think corparate we as the consumer dont bring thousands of dollars in revenue and this business was just starting up with very little money to make on the side if their is a way you can make this right i would gladly love to hear how you would do so

I had a fraudulent chargeo on my account for over $1600 for airline tickets. Even with the proof of it being fraudulent, I didn't get a refund and after calling for over a month to get paperwork sent via mail for appeal I keep getting a runaround. I know SunTrust has my correct mailing address because I get statements. I've accrued overdraft fees besause if this and have two small children as a single mom. $1600 is a lot of money to me. If anyone should care about this, it should be the bank that I pay to handle situations like this!!!! I'm furious and will go to the highest lengths until this is fixed.

Mobile app is 50-50 on whether or not you can use it. The new bill pay blows. I am definately changing banks, i have said that for a couple years but now it is going to happen. They call me all the time to "help" me make smart choices about my money anytime it goes up. Sick of the service at the local Cumming branch, what ever the guys name is a real tool. Yes, you at Exit 17 off 400.
Tony

The new online website is not only unusable broken piece of crap! The site certificate has a revocation error making it unsafe! The site loses payments, has missed payments, and cause me a really headache with my paying bills! I am going to have to start looking for a new bank until people wise up and walk away from Suntrust they won't listen to there customers! They even give horrible answers which I complained about them to the BBB!

Phone calls are not returned by Boris and Lillie at the Pinecrest (Miami) Branch. Their respective voice mails state that they will return your call as soon as possible, but you can leave message after message for days and never receive a return call. If you are there to make a deposit - now, that's a different story! Preposterously poor follow through - but a lot of glad handing when you are actually in the branch.

In order for customer service to be "good," it should start at the top! At the very least, the branch manager at the Suntrust located at 113th and U.S. 1 should require that his employees return phone calls within 24 hours. For customers' calls to be repeatedly ignored is rude and ensures that there will be no repeat business. The employees definitely call the customers when it comes time for CD's to be renewed!

How many telephone messages do I have to leave before someone returns my calls? I am referring to the Pinecrest Branch in Miami (113th and U.S. One. After having left at least five messages for Boris, and five for Lillie, (over the course of four days) I have yet to receive the common courtesy of a return call. Yet, when they want to make sure my money remains in Suntrust, they are calling me constantly. Very poor customer service.

As a loyal customer of Sun Trust in Miami, FL for over 20 years with both personal & commercial accounts. I see many down sizing of the employees and the lack of customer service in many of your branches in the recent years. This complaint happened on 7/3/2015 in the nearby 11341 South Dixie Highway, Pinecrest, FL address of your Sun Trust location. I went in to make two separate deposits, we put the money & ck. in diff. envelopes because they're from the sales of diff. dates and with diff. deposit slips. An African Am female at the Teller name Carol Palmer "refused" to open those envelopes and "demanded" me w/ a sergeant-like face to open up for her so she can count the money to make the deposits. Is this how low the customer service go down now for Sun Trust?!

Your new sun-trust on line banking website is awful. Bring back the old one. New one is less customer friendly and very slow and often is not working. I have complained and gotten a response. You are n the verge of loosing a 200k plus customer if I get no response or things don't get better. Dave

Their website is bad and it will only get worse. Why?
Who makes Suntrust money?
Young kids with minimum wage jobs that overdraft.
How can we make money off them?
By making them happy with phone friendly websites.
How do we get them to overdraft?
By not letting them really see their transactions clearly.
(I did this on my pc, and my whole page moves up).
How do you confuse them even more?
By adding beach pictures, garbage headers that take up room, and making sort function so it lists alphabetically and not by last paid bill first.
How do you get rid of old people with stable jobs that don't make banks rich?
You screw up their PC viewing.
You make them mad and they move to another bank.
Stable people don't make banks money. They don't want you.

What a joke of a website! Cannot make a car payment thru the external payment box. Who designed this fiasco? Just can't leave a good thing be.