Subway Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Subway customer service is ranked #586 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.70 out of a possible 200 based upon 920 ratings. This score rates Subway customer service and customer support as Terrible.

NEGATIVE Comments

862 Negative Comments out of 920 Total Comments is 93.70%.

POSITIVE Comments

58 Positive Comments out of 920 Total Comments is 6.30%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Subway

    Customer Service Scoreboard

    • 29.70 Overall Rating
      (out of 200 possible)
    • 862 negative comments (93.70%)
    • 58 positive comments (6.30%)
    • 18 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.6 Issue Resolution
    • 2.4 Reachability
    • 2.1 Cancellation
    • 2.7 Friendliness
    • 2.9 Product Knowledge

Add your review! Return to the main Subway customer service scoreboard page

Posted by DeAnna


This review is intended to compliment the employees at the Chilson Commons Subway in Hamburg Twp. Shelly the manager has been helping the Pinckney High School Volley Ball teams with meals for their away games for 2 seasons now. I cannot say enough kind words about Shelly and her crew! They really go above the gold standard! Subway is so lucky to have an employee like Shelly running the show. We are aware that it is a tremendous amount of extra work for them to prepare and organize all of the teams orders with such detail. This also shows such great appreciation and support of the local community. Thank you Chilson Commons Subway!!!!!

Posted by Anonymous


Ms Tony gamble she is the best I had a had bad deal at the subway across the street n she called me n made it right she is great

Posted by Anonymous


I normally don't do this, but I am very anxious to comment regarding the Spokane Valley store located at 3808 N.Sullivan Rd..#101. In all the many Subways we have eaten at this store is by far the best....in EVERY way. Efficient. Clean. Friendly. Eager to please. Smiles all around even during very busy times. We will go out of our way to eat at this store even though there are several other Subways closer to home.
COMMENDATIONS all around!

Posted by Subwayguy


My comment is about a subway in Dahlgren va. This subway is on a naval base. My complaint is not about the food but some of the people that work there. I find it rude that the person taking orders is yelling across the room at people 12 feet from him to ask what the customer wants. By the time you get up to the person taking orders someone else is asking what you want on the sub. I have also noticed some customers are confused as to if they are getting the correct sub by the time they are at the cash register. I have had my sub opened up by employees on several occasions to prove to another customer that I had the correct sub. I understand that the employees should work quickly but this is a bit much. I love subway and will continue to go.

Posted by Angela


just stopped at Subway in Winston Salem NC off Hanes Mill Blvd... #2230 Best experience fast and accurate... Greeted the moment I walked in. Great communication during rush hour lunch. I eat subway all the time in other cites and have never encountered the speed of the employees here. Eva L. Was so fast that she should be training others how to do the job. I was in the store less that 2 minutes... WOW experience this should be the standard!

Posted by D


I went into a subway today and the service was great but the food, not so much. My bread was hard and stale. I felt the customer service was excellent but when I got back to my office to eat my sandwich I was very disappointed.

Posted by Georgetteyoung


I am at a Subway, off of I-95, somewhere in North Carolina. I don't know what street I'm on but the address is 10675.
I have never been so pleased with the service here. I have been to other Subway restaurants, and I have to say that this one is the best I have EVER been to. There are two gentlemen working who are the nicest, kindest, and hardworking employees I have seen in a long time. They took the time to make an amazing sub. They also chatted with me while doing so. I have never written anything like this, but my son and I are extremely satisfied with the service.
I hope that these young men get recognized for their wonderful customer service. I will be heading back this way in a couple of days and will be stopping here. I hope that I get the pleasure of seeing them again.
Please let these gentlemen know what an amazing job they are doing!!

Posted by Anonymous


A young Lady by the name of Tara was extremely polite and EFFICIENT!!!!!

Posted by Holly


The lady who helped me this morning was the nicest person that has assisted me in a food service capacity in a long time: Smiley, patient, and a nice conversation. (Subway at Velp and Glendale-Howard)

Posted by Trei


We visited the Subway in Four Oaks NC off 95. We went in two days straight and asked for macadamia nut cookies for 2 days and was told they were sold out. When asked could they make more we were told no. The customer service is the worst we have experienced in a long time. We are a family of 6 and will never return to this location or any other's by this owner/operator. We went to Jimmy John's and had an awesome experience and their customer service was excellent.

Posted by Anonymous


Subway in johnston studentcenter blacksburg va.has the Friendly's employees I've seen in a subway.They all seem happy made me feel happy must have a good boss.thanks.

Posted by Anonymous


my company is this I went to one of your stores the number 10243 in Tulsa I'm from Sapulpa Oklahoma but I would just like to say the group of people that you have working inside was a great group of individuals that work well with one another and I just wanted to take the time to tell you what type of employees that you have that I was very much impressed with the service and I just wanted to share that with you and it was Friday evening when I went in there so I would just like to say thank you and please keep up the good work with your customer service that is a great group of individuals that you have working your 3 to 11 shift thank you

Posted by Anonymous


Hi the subway on the Cloverdale rd nexr to love and fishes they took care of the problem on has thes week thank for your help .

Posted by Cookam54


Today I went to the Plymouth Subway, on 113 Commerce street. Store # 32687.
I had to post a review, as I was treated very well!! Above and beyond. The man who I want to recognize was younger (in his 20s), brunette with a pony tail, and had a gaged earring. He was extremely tentative, and informative. He stood out with his kindness that was just so contagious!!
I hope this message finds its way to the store owner or manager. He really needs to be recognized. Thank you!!

Posted by Anonymous


Tonight, I traveled in a blizzard to come get one of your sandwiches. So worth it. I have had the sandwich before but your employees at the subway off university in Saint Paul Minnesota made it the best I have ever had! And, their smiles, laughter, etc...just added something special. I want to say thank you to Louie and the sweet girl that worked with him at 6:10pm Tuesday Feb. 2,!!! We most certainly will be back.

Posted by Anonymous


I order a meatball sandwich from Millvale subway, I won't talk bad about that store. They handle the matter for me. I greatly appreciate it the store manager.... I thank him....

Posted by Erika


I went to a subway on taft highway and i would like to say Salina was very helpful

Posted by Anonymous


On a Saturday night at 9pm we were at the Subway in Melbourne, FL on Wickham Rd, 1270 #4 where an employee by the name of Devon was working by her self. There was a line of at least four deep while we were there and she did a wonderful job of taking our orders and constantly working the whole time we were there. She always had a very pleasent attitude also. Thank you for hiring sure a pleasent person!

Posted by Customer


Lindale, Texas
Christy the manager and her staff are the best I have experienced in a long time. I live in Oklahoma and was traveling through. Very helpful and sweet people!! Hoping they get some recognition for their great service and attitudes!! They make subway name look good!

Posted by n/a


finally a fast and efficient employee has been hired in the science center in Orlando and I can get my food quickly [unless the lines are really long]. A big thank you to Hannah.

Posted by Anonymous


Excellent service from Jarod at Subway on Wesley St in Greenville tx. Sunday June 19 2015. We had approx 20 people in our group that came into Subway. Jared was the only employee. He never stopped smiling. He never complained about the crowd. I work in public service and if I had my own company this is the young man I would definitely hire. Thank you

Posted by Anonymous


I went in to subway today and had a younger girl make my sandwich. I think her name tag said Zoe. She was so sweet and took care in making my sandwich. I did notice that some of her coworkers were a little rude to her. But I think she did a great job. This was at the Subway in duchesne ut

Posted by Anonymous


I went in to subway today and had a younger girl make my sandwich. I think her name tag said Zoe. She was so sweet and took care in making my sandwich. I did notice that some of her coworkers were a little rude to her. But I think she did a great job.

Posted by kohn


In Fairmont wv there is a girl name bobbie that works at subway in Fairmont wv in Bellview is the most nicest person that why I only go into that subway when she is there she is very nice and goes out of the way for her Customer to

Posted by Anonymous


I don't usually take the time to write comments but I was in Carbondale pa. today from Fountain Hills Arizona to visit relatives. I stopped at the Subway next to a Weis Market about 3pm which is fairly new since it wasn't here the last time I visited. I ordered a six inch Chicken ranch with bacon, and chips and a bottle of water. I must say that this store is the cleanest Subway or any restaurant that I have been in. The floors and bathrooms were spotless and odor free. The sandwich was excellent and the bread was very fresh. The male employee was very courteous and friendly. After eating I was reading a book and the owner (I think) who was repairing a sign came over and asked me how was my lunch and made small talk for a few minutes.
This is a nice clean, quiet place with no loud music. I wish our Subway in Arizona was as nice. The only problem is the weather here is too darn cold.

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