Staples Positive Customer Service Ratings - page 2

I ordered posters that I customized online and called to check on the status because I needed them asap. I was told that my posters where one of a line of things that needed to be printed off before me. When I explained that I was in a time crunch, Eve was very sympathetic. I told her I could not charge my card after sunset that day and she suggested that I pay that day and then pick up the next morning. I sent my husband to pay, and lo and behold, she had finished the posters for me! She really tried. And she really seemed to care. Employees like this are hard to find in this area. She was such a breath of fresh air.

I just wanted to leave a comment for Trudy from the store in East Syracuse, NY. I went in to the store yesterday to look for a few office supplies as well as buy a desk chair. She was extremely friendly and super helpful. I really wish there were more sales associates like her in other stores I frequent. Very rare to run into someone who is always smiling, polite, and knows what she is talking about.

Fadilya, the store manager at 769 Broadway is exemplary! She has complete knowledge of her products, is kind, respectful, and is in control of her environment. Today, Fadilya went the extra distance again to provide excellent customer service. Not only did she listen, but she did. Fadilya was selfless and assisted in making the impossible happen. Although a readily available item was not available, she creatively facilitated a packaging suggestion and accommodated me. Thank you Staples for recognizing Fadilya's worth in your organization. Unfortunately, people like her are few and far in between.

I would like to pass on my thanks to Karl, a very helpful and courteous member of staff in the Llandudno branch of Staples this evening (17/04/15). He has corrected and printed out wedding invitations for my daughter that were previously not up to Staples usual standard. These appeared to have been carelessly thrown together by a female member of staff the previous day, who voiced her displeasure at being in the store at the time and was obviously not 'happy to help'. Karl however has restored our faith in your quality service for which I am sincerely grateful.

To whom it may concern: I have been dealing with your staples store Naples Florida for quite some time. The service there is great. From its vigilant managers, to your floor and register people... from the always accommodating and knowledgeable easy tech to my personal support from the copy center. I tried to leave this message on the Presidents line but was unable to do so. Happy to say, the good calls have already taken up all the space. If you wish to call our home to verify this message, my rewards acct. Thank you again for having such a great store giving such great service. Gilda & Joe.

I had an EXCELLENT experience with Liz at the Vernon CT store. She helped me custom design a postcard for my parents to send after a move and for the holidays and she was both skilled and patient.

I had an extremely positive experience today at the Staples just off College Road and 27th Ave. in Ocala, FL. A young lady named Rachel, who was so kind and friendly, went out of her way to help me with a project I was working on. I haven't experienced that kind of service in any other store in a very long time.

Thank you Rachel for everything you did for me to make my project a complete success!!!

I bought a laptop from the store at Weston Road and 401 and I must say the customer service was the best I've come across in a long time. The salespersons were very courteous and helpful. They did not try to sell me a computer just for the sake of a sale. They listened to what I wanted and gave good suggestions. Not to mention the technician who set up my computer. Very knowledgeable and approachable. He did an amazing job in making the computer user friendly. I just took my computer home turned the power button on and I was on my way. I was very impressed. Keep up the good work Staples.

I purchased the wrong chairmats for our office and realized this after the three of us used them for a couple of days. I did better research and found the ones we needed. I called to order the new ones and just as an aside, mentioned my error. She asked me for the order number and passed me on to customer service. I explained what happened saying I'd made the error, we'd taken all the stickers off, we'd used them for a couple of days and they no longer looked new. She said no problem, they'd pick up the old ones when they delivered the new ones and would give us a complete credit. Incredulous I repeated "my error, used, they don't look new" and she again said no problem. The next day the new ones were delivered and the old ones picked up, and three days later the credit appeared on my credit card! Now that is superior service! I have always used Staples for price and convenience, now I will be even a more loyal customer as a result of this transaction. Well done Staples!!!!

Jake Akers at store #1308 in Gilbert, AZ really went above and beyond helping with my purchase. Thanks, way to go!

Thumbs up to Staples. I placed an order for keurig coffee cups - and the order confirmation stated the product should arrive the following business day. It didn't which concerned me a bit - not because i was out of coffee but because i was concerned it got lost or taken from my front porch after delivery, etc. Much to my surprise, I received a call this morning from Staples informing me the order had a slight delay and that it would be delivered today. How nice that I didn't have to pick up the phone to check on status of my order. Bravo for making my life easier by not having to place a call! Great follow-up! Thank you!

last week I went to my hometown staples I needed to get a postersize picture inlarged and cut to a size.Britney was working she was very courteous and help me out so much she did exact measuring help me out with what would look centered. Big Thank you to Staples and Britney great store Great workers

I would like to commend, Jeremy at store # 396, for his endless patience, knowledge and excellence.

I spent a great deal of time at the copy center Wednesday, September 24th, and he remained professional, attentive and kind throughout.

Thank you, Jeremy

D. Ford Johnstown, Pa

Laura is the best. I always go to her with all orders. Very knowledgeable.

I ran into some difficulties when creating a custom invitation on the site and called my local Staples store. They were exceptionally helpful and made it possible to get the custom order exactly as I wanted it and within 24 hours via pickup- and found a way to make it more affordable!

I received excellent and personal service from Sarah at Store 1444! She helped me put together a page for my art business and she didn't stop until I was totally satisfied with the quality of the job. I really appreciated her unhurried and professional manner! JNM

I would like to compliment your clerks/techs. they are always pleasant and helpful and knowledgeable. Your tech people are always so good to one who doesn't really know what she (I) is doing, and can fix all my problems and answer my questions. I would especially like to bring to your attention Lisa Ragueneau, supervisor. She can tell when I am wondering around that I need some help. I valaue her recommendations and appreciate her experience and knowledge, as well, of course, her vaery pleasant manner.

Staples is VERY accommodating.
I purchased a small safe for my mother-in-law in 2004 and she has never taken it out of the box. Today (ten years later) I took it back to staples today and they credited the full purchase amount ($140.74) to my debit card without asking a single question. It was THAT EASY! I LOVE Staples!!!

I just returned a $40 mail scale to Staples in Portland, OR. The cashier advised that it was past the returnable date and could not be returned. I asked for a manager and she called a woman in the office who just told her not to accept it. I asked to see a manager. She called a young man (Darrel) who carefully listened to my story. It was a birthday gift that I could not use, new in the box, with the receipt paid for on a debit card. I confirmed that this store still sold this item and had three on the shelf. He called the General Manager (off that day) and got no answer. He did the refund because he actually used his own correct decision to avoid the social media damage that would cost Staples more business than the $40 for this return. Good job Darrel!
It is my opinion, that any store should provide full refunds for the price on the receipt for any item new in the box that is currently sold in their store. This should be part of a consumer protection program.

I like to regonize Dan Aleander Technician at Staples Telford Pa.
Dan has a great work ethic and goes above and beyond for the customer.

I currently utilize your Hershey store (17033) for many of my business needs. Your employees are always courteous and helpful. Some will call me by name which is always a pleasure. They are ready and willing to help me find items or carry purchases to my car.

Today I had to contact your rewards center by phone. Your staff was patient and understanding. They guided me through several processes.

In attempting to contact them I had great difficulty finding a phone number and was cut off several times. Please assess your phone system and make the necessary changes to keep your loyal customers!

Jeff Phillips is the man. He is a great tech and a valuable asset to your Collegeville Store. He listens, answers my questions and fixed my computer problems.

I live closer to your East Norton and Montgomeryville stores but they don't have Jeff. I will drive further so Jeff can fix on my computer problems.

He sold me on your "Peace of Mind" program and I am so grateful he did.

At the Staples Store in Moreno Valley,CA 92507, the salesman named Tim was fantastic. I was looking for an empty zerox box with handles due to my broken shoulder. There were none available so he gave me two file boxes with the handles for free.

I spoke to the manager named Mark and shared Tim's generosity.THIS IS ONE OF THE MANY REASONS WHY I EXCLUSIVELY SHOP AT STAPLES IN MORENO VALLEY.

This is a compliment for the outstanding service rendered on a continuous basis for and employee by the name of Erin Forner in the copy center of the Ann Arbor Staple store #1564. She is patient and thorough and does not get flustered by big workloads. She has fantastic bedside manner so to speak.


thanx for the good service, Paul Bantle

I wanted to let you know about a very nice young man. I came in just to enlarge some pics. I was assited by Tim. While he was able to enlarge pics right away, we had a polite conversation. He was there for me. During our conversation, we talked about business cards. I was told about Staples prices on the cards. Because of Tim, I will be back when it's time to refill cards. He was just a polite young man, that cared about what he was doing. He wasn't trying to hurry me off, to go do something else. Just GOOD OLD FASHIONED - CUSTOMER SERVICE. I truly commend Staples for having hired this young man! I just had a VERY pleasant experience, and wanted his boss (es) to know it! Thanks, I'll be back!