Snapfish Positive Customer Service Ratings - page 2

First, many thanks for the toll free customer service number and the space to post comments. I placed a small 4X6 print order and two of my favorite photos were cropped before being printed resulting in tops of heads and other details I wanted in the photo being cut out. The representative was extremely polite and helpful, helping me to reorder these photos free of charge with free shipping. Now, I just hope I receive the replacement prints in a timely manner.

I have found Snapfish customer service very friendly and very responsive. They resolve issues very quickly and do not make it difficult to deal with them. It doesn't matter that it is outsourced, the customer service is very good and perhaps everyone needs to be kinder to customer service....and they will be kind to you too!

Thank you for posting this number. I was able to contact a customer service person immediately. I order from Snapfish frequently, and this is the first time I have had a problem with my order. Yes, the call was outsourced to India; the person I spoke to was extremely kind and helpful. He is reprocessing my order free of charge. It's a shame that so many other people have had such bad experiences, because Snapfish offers some excellent products.

I appreciate your providing me with the phone number to Snapfish Customer Service. I placed an order with them for 79 prints and they were all great except 2 of the 8X10's were a little dark and they agreed to credit my account for the 2 including postage and told me to reorder them. I have used them repeatedly and never had a problem they didn't resolve in a timely manner.

After fiding the phone number here, I had no problem reaching a live person, although it was clear that Snapfish has outsourced to India. He was helpful but can't really compensate for the nightmare of my order. I ordered two items that were guaranteed to be here by Dec 24th. Neither arrived on time and I called and they offered me a 50% refund which supposedly has been applied to my credit card. One item came on Dec 31st and my other item STILL has not arrived. It was supposed to be my Christmas present for my grandmother! (this being my recent reason for calling). They have no way of tracking orders, the man helping me said it had been shipped on Dec 26th. His solution was to resubmit the order. I will not be using them again for two reasons:
1. The horrible delivery service after they posted an announcement on their website that orders before December 19th would be there in time for Christmas
2. The fact that they have outsourced jobs to India that Americans could use during these hard economic times

I had to search online for the customer support number (finding it here) and even though there was a ten or so minute wait i did speak with someone who helped me. My order was sent to the wrong address and i didn't know until i got the "your order shipped" email, so when i called they replaced my order and sent it out overnight. Im not sure how this will pan out but i was given a confirmation number to verify the conversation and re-order and they seemed helpful and friendly...any problems...CALL THE NUMBER...much better response than they email support (no response) or chat support (not guaranteed)

I was SO glad to find this number!!! When I called the wait time was said to be 30 minutes--but I was desperate, so I waited. It turned out to be a 20 minute wait, with possitive results. My order is late, so my shipping charges were refunded, and (supposedly...) my shipment will now be expedited. Worth the wait. Thanks for the number to whoever found it!

I too tried to find a customer service phone # as one cannot be located on the website. This site gave me the number. I called customer service at Snapfish because there were some ink spots on pages in my photo book, and the binding was not glued well. The rep. offered to reprint the book and send it 2 day mail. Also, I had tried to use a discount coupon which did not show up on my order, but the rep. credited my credit card the 20% of the coupon. So, I had a successful outcome to my problems.

Customer support is good, but it wouldn't be necessary so often if the shipping/closeout page included the yellow button to finish.

I will not shop snapfish again until this is fixed.

Quick fast service.. wrong books shipped but corrected in quickly..

no problems no issues