Empty shelves, poor customer service speed Sears' demise
The retailer's problems, according to shoppers, former employees and vendors interviewed by Reuters, range from its limited assortment of merchandise to poor
customer service. In addition, some said, the retailer abandoned basic shop-keeping standards ...
Black Friday for Sears has become a 'ghost town' as it tries to make it through to another holiday season
But as optimistic as the employees were, they were few and far between early Friday morning. "The
customer service — I don't see any people around here," said Andy Gill, who said he was a longtime fan of Sears' lifetime guarantees for its automotive ...
Sears Files Just as Things Are Looking Up for US Retail
A year ago, a Sears bankruptcy would have fit better into the U.S. retail narrative, given the steady decline of shopping malls and foundering chains. Today, however, with shoppers feeling more free to spend and nicer malls on the upswing, bankruptcy ...