Sam's Club Employee Customer Service Ratings - page 2

Here is the problem . . . at Sam's Club, you idiots feel it is ME FIRST ME FIRST ME FIRST. Drop the attitude, seriousely. It isn't always about YOU. It is about Member service. If this other Member was ahead of you, MR. OR MRS. I AM ABOVE ALL ELSE, guess what? He or she should have been helped by the membership cashier associate. The job he or she SHOULD HAVE BEEN DOING, as you say, was exactly what he or she was doing that you got bent out of shape over. Member service is thier job FIRST, above all else, even you Miss Queen of Sheba or Emperor of Spain. We are pushed so hard at Sam's Club to help every single member and go above and beyond. It sounds like this associate was just doing their job and you got impatient and selfish and didn't understand why on earth this associate was doing exactly what they got paid to do: Help each and every single member at a time in thier section of the Club. Sorry, you lose that arguement too.

to whom it may concern, I was a Sam's Club Associate for 11 yrs, did my job was a team player,help our members, never called in sick I loved working at Sam's it was like my second home away from home. However back three months ago I was having difficulties and made a huge mistake instead of asking for help I did something I shouldn't have done and I very sorry for that.I went to court and paid for what I did. I loved working for Sam's Club and people make mistake, that doesn't mean they are bad people, why can't this company give someone a second chance, working with the person instead of firing the person right there and then, people deserve a second chance to redeemed themselves this company does not aloud for that. In all the years that I worked for Sams Club I never once took anything that didn't belong to me. However
there were many managers who were under investigation for lowering prices on already marked down Items like televisions and other items for their friends,and all that was kept quiet so that these managers wouldn't loose their jobs.I make one mistake and no matter what I would have said to Ceaser (manager) for risk control his decision was already made before I even got Called to the office. Who stared by asking me if I liked working for Sams, what did I do their, where did I see Myself going with this company He was making it sound like he was doing an interview , He could just have told me why I was in the office. I didn't lie about anything I told the truth. I was told that I can't even shop in the club, I paid for my mistake. Is there a chance that I may be able to have a second chance? I love working there it's a great place to work and a chance to redeem myself.

Thank you
Paula

I work for Sams Club in Bloomington, Minnesota for one year. I've been demoralized, disrespected and treated like yesterdays garbage. I was given a bad review when I put in for a transfer, not given a raise after one year of service. I've seen many come and go in my time working here and nobody cares enough to do anything about the constant Bulling of their associates by the MOD's. Worse place I have ever worked at and would NEVER refer anybody to this place.
Sams Club associate

I work for Sam's in Michigan, we have a great store clean, well lit. I have worked there for 2 years in electronics. My co-workers are great but upper management only cares about bonus money. It is sad that all the training is on computers then they throw you to the wolves, some of my co-workers in electronics don't know the difference between LCD TV's and LED TV's so I am not only educating our members but co-workers also. It would be great to just do my job on my shift but I get put on door greeter breaks, lunches or call offs, then the knuckleheads will page you saying members need help in electronics, the right hand does not know what the left hand is doing. We are always shorthanded because there so worried about club budgets and don't realize good member service leads to better sales of products and services. Managers and supervisor's are constantly threaten cashiers which upsets them and they take it out on our members. No motivation to sell plus memberships which are straight garbage, useless free money for management and exec's, I got a whooping $110 after busting my ass all year. They don't listen or even care about employee concerns. I refunded my plus membership cause it had zero benefit for me and mine. Good customer service brings positive results. Front end is always a mess, long lines because cashiers are forced to badger members to upgrade or apply for credit. Plus membership is a joke I looked at what I saved and it was a grand total of 10 bucks for the year but I paid 60 for the upgrade got my money back and I don't shop there their prices are way more expensive than local markets, target etc.. Walmart our sister company sells some of the same products way cheaper and we won't match them. The problem is with upper management they are clueless and greedy and have zero customer service skills and employee management skills. They reward people for bad behavior and treat good employees like crap. They are always try to scare you with a write up or coaching for minor bullcrap, always a great way to motivate your employees. Stuck here until something better comes up hoping Costco calls me they pay more and seem to understand customer service relates to better bottom line. Get a clue Sam's, I find it hard to believe this is Sam Walton's dream he must be rolling over in his grave.

I worked at Sams Club in Arizona for a short while. I was hired on during the Xmas season as a cashier ($9.50, whoopee)and told I would average about 33 hours a week during that time. You have several days of computer based learning you have to go thru in the beginning and then they finally stick you out on the floor. When you have your orientation meeting they make it sound like a fantastic place to work. Well, come to find out if you are part time, as most in the store are, you DON'T QUALIFY for any benefits like the health or dental plans, vacation time until ONE YEAR of employment OR 1250 hours. The other cute thing is that they cut your hours WAY down after the seasonal rush to 8-16 hours a week. All it did for me was to screw my unemployment...no one can live on 8-16 hours a week. Look elsewhere for a worthless job; this place isn't worth considering.

I been a cart pusher for over a year now and missed out on 3 inside job opening. I dont call off. I am the hardest worker out there and i get screwed every way possible. I was nt even interviewed at all for any of the positions that were open that i have in my current interest.There promoting of people that do nothing at all... And of it all they treat ya like crap and dont care to listen to you when you try to explain anything they just ignore you.. They dont even pay yearly evals good . Like i said i do my best i get a .40 cents raise and someone who does nothing get a .60 cents raise..Now where is that fair.I'm so tired of it all but the enconomy is bad and i need a job to take care of my family.. And of it all my direct manager told me i can run circles @ everyone out there and does anyone see a problem with that... I'm just sick of it but need a job.

I work for a SAMS CLUB now do to the bad economy and lack of jobs in my area. I was hired on at $8.20 an hour(trust me if i wasn't hurting i would of told them where they could shove there job) I found out a little later that my coworker in my department worked there for over 2 years was making the same amount as me. Most floor associates are making $12,000 - $17,000 and can only work 40hrs a week and get in trouble when they go over that 40. Raises are done once a year and they range from 20 - 60 cents depending on what your manager deems your performance is. These raises are bias depending on the department you work in, as for the department i work in it is nearly impossible to obtain a 60 cent raise. Sams Club has a open door policy which means you can talk to your managers if you have a problem with anything the problem with this is in my club you will tell a manager and they will never do anything about it because they don't care enough. There is a "grass roots" meeting yearly at SAMS CLUB which you enter a room with the store manager and about 6 co-workers and voice your concerns and problems about SAMS CLUB after sitting in my 1st grass roots meeting for 1hr 1/2 we had come up with a list of concerns and problems about a page long it has been almost 6months since that meeting and i have yet to see any changes in anything with talked about in that meeting. I had been working a SAMS CLUB for about 6months when a opening in the electronics department opened up so i applied and found out it was between me and another co-worker who had constant tardiness issues never did the work he was supposed to and was always mouthing off to managers(not that i am the model employee but still i was way better than this guy) 1 week guess who got the job not me. So SAMS CLUB has showed me in under a year that it doesn't care about it's employees and working hard will get you nowhere. This is not just my opinion it is also one of many of the people i work with who like me can't afford to quit there job or have kids who need health insurance. So when members complain about something just remember the person your talking to most likely doesn't care and is gonna share his experience about you with his coworkers who will in turn be rude to you also. As for me i will never go out of my way for a member or put extra effort into anything in SAMS CLUB because there is ZERO benefit in it. So i guess in my long rambling here about SAMS CLUB hate what I'm really trying to say is that your gonna have crappy service if the associates are not being treated fair.