ProFlowers Customer Service Complaints - page 2

My flowers were left outside in a snowbank. They are frozen.
I called the customer service number. After being on hold for 8 minutes, the representative seemed to lack the skills to help me. I spelled my name repeatedly for the representative, including spelling it phonetically (A as in apple...). She repeatedly spelled it back incorrectly and said she could not find my order. She was rushed and irritable. Eventually, she found the order and said "I will report the problem". She did nothing and offered nothing.

Today I received a box of box of flowers from ProFlowers. There was no gift card enclosed. Because it is close to Valentine's Day, I assumed they were sent by a family member. However, when I called to trace the sender, a Customer Service Rep. told me (in a heavily accented voice and after 20 min. wait) that "Due to the Privacy Act" she couldn't divulge the name of the sender. I called back twice, hoping to speak to someone I could understand. Low and behold! Finally got an unaccented voice, who looked up my order AND, it was sent to me by ProFlowers for filling out a survey! This situation would be funny if it wasn't so stupid! Thanks, Angus!

I ordered flowers from their thinking they would be nice and the chocolates would be good but is obvious the flowers were dead and the wrong kind and the chocolates were in the right kind and San Diego California can suck the biggest in the fattest dick ever does nobody speaks English

Two points: 1.Very pleased with order processing this morning When confirming order on line, I noticed an erroneous "Rush Delivery" charge. Unable to fix on-line so spoke to your service rep named Eric. Eric identified the problem, worked some magic and fixed it on the spot. Could not ask for more prompt, professional and personable help. I hope Eric can be recognized in some appropriate manner. It is service like Eric's that keeps me coming back to Pro Flowers for ALL of my floral business.

2.On the other hand, connectivity your web site (proflowers.com) needs work. I tried several times to email my positive comments on Eric and it would not work on that website. I finally called another of your customer service reps and was directed to this site. You may want to get after your web master and have them trouble shoot the proflowers.com site. I order flowers from your firm regularly but my patience is starting to wear thin. Who knows how many customers you may be losing. Good luck.



GJV

I ordered flowers for my Aunts' funeral on Sept 28 to be delivered on Sept.29. I called early Sept.30 to see if the flowers had been delivered. The mortuary had
no record of a delivery and neither did the cemetery. The last earthly thing I could do for my Aunt and it was messed up. My cousin said that there were no
flowers from my family at the funeral. I have been trying to get an answer as to
where the flowers are. I hope you saved a lot of money by out sourcing your help lines, because of the heavy accents I couldn't understand a word they said.
I have used proflowers in the past, but never again. I think you owe me a refund.

English is amazing and trying to order from your company is impossible.repeating myself over and over again not sure if you are getting my order correct then they start talking faster and louder still not English tried twice to order and still can't understand customer service representative not customer service when you can not understand them.�µordered from Sheri's berries great service in English easy

Placed an order on thursday the 16th for friday the 17th delivery. No delivery on friday and customer service promised Saturday18th before noon. It's now Sunday 19th at 7:18. Still no delivery. I will never use your company again!

02-10-2017 I ordered Sherrie's Berries (Proflowers) for V-day for my wife. My CC company intercepted the charge thinking possible fraud. Contacted my CC company and advised okay, they released the charge. Got notice of order problem due to CC denied. I went into my Sherries Berries account and followed the instructions to re-enter charge. Then called customer service to make sure it went through. They said I didn't have an order. The order was still pending in my acct space at Sherries Berries. Verified with my CC company that card and charge released. I've been trying to get this resolved since 02-07-2015. All their cust svc reps are outsourced and unfortunately can hardly understand their accents. Proflowers should move those jobs back to the US. Their customer service is totally useless.

Dear Pro - Flowers...my sister received a bouquet of flowers today that I ordered and pre- paid for...one of the roses was broken almost in half( the stem area , and another one was mangled up...I am a United States Air Force disabled veteran and do not have extra money to spend on a poor product. I have pictures of the damaged roses also.. Please contact me immediately about this as this was a Valentines surprise and your television commercial did not depict things to be this way and spoke about your' high quality' THANK YOU

First Agent,very Poor Customer Service. Spoke With Two Agents
Different Agents. Also, No Comprehension Of Request. We Needed To "add" A Delivery
Service Note. Because Of This Horrible Experience, We Will Not Use Your Service Again. Please Consider Using The U.s. For Our Customer Service...thank You.

I have purchased flowers 12 - 15 times a year for the past 20+ years, but today I will never use your website again. Because you are so eager to make a penny and remind me to purchase flowers for my mom (who just passed) and my sister (who just passed). How about letting the customer purchase flowers when they want to and not remind customers of moments they try to forget. I will be posting this comment to every website I can, because there are many other places to order flowers.

John Hlifka

I usually have ok service with proflower. I use them for my association now its been two whole days and I'm still trying to get a RECEIPT to my email address. Not good! When you use association money you have to have receipt. Last time I'll lose sleep fooling with this type of service!

I recently ordered flowers for my wife's 61 birthday. Upon receiving her flowers there was no message or card in the box. Of coarse I was upset but she was even more upset and gave me an ear full, I hesitate ordering anymore flowers from proflowers to avoid the wrath from wife.

I received flowers from two different people that had ant's in them. ProFlowers sent me two coupons for two future orders. I called to send two different orders. The first order went thru without difficulty. I was on the line for 40 minutes with their agent. Repeated the coupon number 5 times. She told me to call back after I had given her all the information for the second order. I asked to speak to a supervisor. He put me on hold then returned me to the agent who then proceed to finally put my order thru. How can they get awards when their customers service is to bad??? A very disappoint customer.

Pro Flowers failed in delivering flowers to the funeral of a love one.They claimed they were left at the door. Funeral Home Never received them. Beware!

I spent 30 minutes trying to change an address for an order already placed with (2) individuals who do not speak English. The most miserable experience and I will never order from Proflowers again.

Please! Someone needs to contact me immediately to resolve a matter concerning an order placed by me.

Three Days Late on Mother's Day Delivery. Ordered a nice bouquet and strawberries for my children's grandmother, to arrive Saturday before Mother's Day, because ProFlowers does not deliver on Sunday (already a bad sign). On Saturday, they told me that my delivery had been delayed. Rather than delivering at least on Monday, it was not until Tuesday that they finally did what I had paid them to do. In notifying me of the error, they also said that they would remove the Saturday surcharge, but when the delivery finally occurred, the surcharge was still on it. I will never use this company again. There is something seriously wrong with how it is being managed.

I have used Proflowers several times in the past and for most part the flowers that my mother received were adequate. So for Mother's Day this year I wanted to make sure I got her a real nice bouquet with chocolates. I ordered this on April 26th to be delivered on Friday, May 6th. I called my mother on Friday afternoon around 3pm and she still had not received them. I thought well maybe they will bring them to her later. I called her again for Mother's Day and asked if she got the flowers. My mother is quite elderly and easily confused but she stated that she got some flowers. However, when she described what they looked like it wasn't what I had ordered. I soon found out that it was the flowers my sister sent and not mine. I called Proflowers to find out what happened to my order - oh I forgot to mention they never sent an email to acknowledge the order but they sure took my $80.00 payment. The response I got was that they will be delivered this week. To say I was livid was an understatement. I asked what would be the point of sending something for Mother's Day and having it delivered days later! I also reminded them I put the order in nearly 10 days ago. Needless to say I told her I wanted my money returned on my credit card and I wanted a confirmation number to show that it was done. Judging by all the complaints I have seen about Proflowers I will be finding an alternative for my gifts in the future.

Horrific customer service. My mother didn't receive her Mother's Day flowers. I called to complain and had to spell my last name 11 times for the non-English speaking representative. How hard is it to understand "Fulton"? After explaining my complaint several times, again, since the rep spoke little English, I finally asked for a supervisor. I was told there are no supervisors, which has to be a lie. I asked for a coprorate office and phone number and was told there was none. I asked for a complaint department and got a phone number. I called this number and after explaining to a representative that my mother didn't get her flowers and I expected them to send them today and refund my money, as well as call my 80 year old mother to let her know this was their mistake, the rep then says, "we don't apologize to customers or their family members". I then asked for a supervisor and was transferred back to a regular customer service number. A man comes on the line and states he "can't hear me at all and must release the call", hanging up on me.....I find it incredible that this company is still in business. I will locate the President's phone numberin San Diego and file my complaint with him and let him take care of this.

WORST COMPANY EVER! I ordered flowers a week in advance for my mother for Mother's Day and they never arrived. I've contacted the company four times and they won't give me an expected delivery date and won't connect me to a supervisor. They won't resolve the issue. Also it seem there is a bit of a language barrier. I don't know where their customer service is located but this is truly unacceptable. If you are going to be in the flower delivery business, you might want to actually deliver flowers.

I was very disappointed with the flowers my mother received. For the price you asked for . I will never order from you again . This is the first time you failed to deliver a product u advertised .

Dear Pro Flowers

I Am Currently Writing To You As I Am Waiting For Customer Service. I Have Been On Hold Now For 30 Mins.
My Order Was Supposed To Be Delivered Today And No One Can Tell Me Where It Is Or When It Will Be Shipped. Clearly When It Says That Label Has Been Created It Means That It Has Not Shipped Yet. No Need To State The Obvious. What I'd Like To Know Is When It Will Be Shipped???? Never Again!!!!!!

Do Not Order From These People!!

Worst customer service I have EVER experienced. Apparently it's standard procedure for employees who do not know answers to questions, to just hang up. You have wasted an hour and a half of my time and still have no answers. This company sucks and I will never order here again nor refer any business ever again! I will be informing the 109+ friends on Facebook I have to stay far away from this terrible company. You guys suck !!!!

Delivery Date: Wednesday, May 4, 2016

Item Purchased: Desert Jewel Succulent Garden


Dear Pro Flowers,


I'm assuming there isn't anything that could be done. I understand that not everything you order looks exactly like it does on your website.

I paid $60 + fees + shipping to surprise my 88 year old Grandma for mother's day.

I wanted to do something nice for her and get her a nice plant for her room since she just returned home from surgery and nursing home! She survived! That's a huge accomplishment for 88 years old!!!!

I went through your website and found this beautiful vibrant plant with a gorgeous bowl.

I had to purchase it instantly!

On May 4 when it delivered...my grandma opened the plant and sent me a picture of the plant. I was SO disappointment. The bowl was beautiful but the plant itself was a let down.

There wasn't much green like the pictures on your website. It doesn't look as full in the bowl. It just looked like a sad little plant.

On your website, the plant and bowl had a good proportions. The picture my grandma sent me...the bowl looked too big for the plant.

I want to attached a photo of my order for your viewing so you can see if I'm being too critical.

I wanted a WOW factor expression from my grandma! succulents can be beautiful....but it was more like a oh! thank you for the plant..thanks.....

I hope you understand the disappointment I feel from ProFlowers and being a granddaughter.

I wanted to buy something nice for my grandma and it looks like an ordinary plant. It was suppose to be WOW! this is beautiful!!! The colors I saw in the photo were dark green...sad deep gray red...nothing vibrant!

I just wanted to let you know this is what I received ProFlowers.

Disappointed Customer,

Theresa