National Car Rental Positive Customer Service Ratings - page 2

Excellent customer service from Morgan Coombs, branch manager, at the Las Vegas Airport location! Recently I left my credit card & Drivers license at a different National location and NEEDED to rent from the Las Vegas Counter. Ms. Coombs gave me PERSONAL attention and took ownership of my concern and not only did she assertively contact the other location, she stayed on the phone and 'saw it through' until my info was scanned to her personally. In addition, she went above and beyond to get me in a nice upgrade for 'MY' mistake. To a customer this is being treated like royalty.

I recently was in Pensacola to meet an incoming flight and received some fabulous courtesy from an employee there named Brittney Rawlings who went out of her way to assist me. As a senior executive who travels a lot and uses rental cars a lot I decided then and there to use your service where available in the future. Employees like Brittney have a positive affect on travelers and her help was deeply apprecaited.

our plane from phil to roch,ny had problems and landed safely in harrisburg,pa. airline rerouted us thru boston and arrive home by midnight. Fatimah Patterson(E150K7) working for you went out of her way to rent us a car one way to roch,ny. distance from harrisburg to rochester is about 300miles(or 5hrs). we arrived home by dark(8:00pm). left harrisburg at 3:30pm. if it wasn't for this outstanding employee we may still be stuck in Boston. hope my story gets her some well deserved recognition. thank you. darrell weese marie flannery

Dealt with Kim at National Car Rentals at the SFB airport in Orlando Sanford. I was ready for the usual we don't have that car, its getting cleaned typical things I hear. When I got to the counter, I had reserved it at the other Orlando Airport by mistake and was ready for the, Sorry all we have is and its $XXXX dollars a day. She was AWESOME, no problem I have one in stock, I will cancel the other and we don't have that rate but i will make it work out. 10 minutes later I was out with a map and it costs $2 less. I have rented 100 cars probably National ranked #1 out of my 100 experiences. Thanks for not ruining my vacation you made it better!

I received excellent customer service at your Paducah Ky Barkley Airport location. Your customer service agent Jan, which made my reservation for my car rental for January 10, 2013. She did a great job and she was very helpful. When I arrived there, my car was ready to go. When I returned back on January 14-2013 your customer service agents Brett, Michelle and Christi were on duty. They did a fine job, in assisting me with my car return. Brett also,remembered me from when I called to extend my rental for Sunday. I asked him about the Emerald Club Reward Program. He told me when I return back, he would assist me in the sign up. Which he did. All my car rentals in the further. Will be with National Car Rental. I thank you all once again. For your Great Customer Service.

my name is kevin jackson i rented a car in el paso tx dec 27 2011 the rental agent was very pleasant and helpful. her name was stephanie blancas. just wanted to let you know the wonderful job and customer service she displayed. thanks