Malaysia Airlines launches 3 new apps, allows instant feedback
“Through the integration of AI, the Bot is able to deliver an experience just like a real
customer service agent,” he said, adding that the app was scheduled for launch by the second quarter of this year. Bot is a generalised term used to describe any ...
Malaysia Airlines pilots chatbot developed with Amadeus
Malaysia Airlines is not the only carrier to have introduced a chatbot for flight booking as well as
customer service. Icelandair worked with Travelaer back in mid-2016 to deliver a search and booking service also via Facebook Messenger. It was closely ...
Malaysia Airlines MH370 Investigation Report Delayed
Four years to the day after Malaysia Airlines Flight MH370, a Boeing 777 carrying 239 people from Kuala Lumpur to Beijing, mysteriously disappeared from radar, officials announced that the full report on the investigation has been suspended until the ...