Great Clips Customer Service Complaints - page 3

Discrimination against anyone without a smartphone because they are unable to "check in on line" and have to wait until everyone who did so gets done first. Waited over an HOUR and they wouldn't take my 90 y/o mother because "people will be coming shortly!" People should be able to call in! Outrageous!

I went to Great Clips in Harborcreek PA. I took a picture with me of how I wanted it. I told the girl I wanted it just the way the picture was. A short shag look in the back with lots of layers with layers on the top and sides and told her the length I wanted no shorter than. She repeated everything I said even asked questions to make sure we were on the same page. At the 1st cut in the back I thought ok she's got the length right. Then she kept cutting. The WORST cut ever. I did not end up with a short shag but an inverted bob instead. The type of cut I hate the most. The hardest type to grow out without having to have multiple cuts in the process of waiting for it to grow out. I didn't get the layers on the top and sides that I asked for, partly because I was so mad at what she did to the back I was afraid to let her go any farther. My hair is totally ruined. I went to a couple different hairdressers in the area that told me there wasn't anything that could be done to fix it until it grows out unless I want to go shorter. I never ever go to or recommend Great Clips to anyone. Everyone I come in contact with and mentions I got a hair cut I tell them the story show them the pictures of what I wanted and they look and say wow you sure didn't get that! I feel devastated and so uncomfortable that this cut is not who I am.

i went to great clips in clarksville ,in. i took a picture of the haircut i would have liked to had.when she got done with me i had a mans haircut it is so short i cant even get a curler in it.my husband went to a barber the same day and his hair was longer then mine.

I'm trying to reach a stylist, named Kimberly. She worked at the Piney Orchard Great clips about 6 months ago. She is a brunette and about 30-35 years old. She did a wonderful job cutting my hair, which is very fine, and I wld like to see her again. Very few stylists can do a good job with my hair, and it is frustraring. My name is Janice and if you locate her, you can give her my # which is I would like to go to wherever she is cutting hair now.

Thank you!

I went to the Cornelia ga store on 61216to get a cut they were two attendants two in the chairs the lady sgined me in one wating. Another person came in and she took them first said they were on line this went on for about forty five minutes I ask the lady how long did she signin she said about 10 min's before I left. And will not be back if you are on line only just put it on you sign. This is not fair as my time and money is not important. Maybe you need to adress this problem as you will loose more customer

You guys suck. You need to gob back to school to know how to cut hair. GO TO A BARBERSHOP SCHOOL, YOU GUYS REALLY NEED IT. If not, you guys should hire people who been in a barbershop. You guys are freaking terrible, I was not satisfy with my cut. I WILL NEVER COME BACK TO THAT PLACE. You guys don't give what I ask for. I ask for a normal haircut and you guys gave me a buzz cut, Don't yall know the differences between a buss cut and a normal cut. I am sorry, yall need to close and reopen when yall know how to cut. I need this was gonna happen but it even worst than my expectation. Now i have to fix my hair and restart my waves process again. My haircut is really bad and it suck. The stylist there or whatever you guys call it, couldn't even say this is a good cut. Yall suck, you worse than terrible, and yall need some serious help. The great clips I went to is the one close to vons in las vegas 89113.They got a gas station and a little ceasar over in that area too.They suck you guys. Don't ever go there in your life. Don't go to any great clips in you guys life.They are not great, they are terrible. They should call it terrible clips. This my advice to you as well as my review. Have a good life,"Terrible Clips."

I got my hair at Great Clips at Lakeside Plaza in Salem, VA a couple weeks ago and I wish I hadn't. The workers there were scary, like they were found in an alley. I didn't want to prejudge the lady who cut my hair but turns out I was right because she gave me a very strange haircut.

I contacted Great Clips corporate but they said since it's a franchisee that it's out of their hands, yet on my receipt it says service and products are satisfaction guarantee. So obviously Great Clips does not stand behind what they promise. BS!

Was the the worse most expensive hair cut I've ever had... She had no knowledge what so ever. I asked if she could straighten it and she informed me that she couldn't get it slick straight which I know is not true with my hair. I paid 50$ for something I simply could have had my 12 Daughter do... Horrible will never return to a great clips again

The worst experience since I became disabled n on 24-7 oxygen I have gone to same place for years plenty since on oxygen but this younger girl was stylist bad word for her anyway hi ask where did she prefer I put my tank on what side or whatever so she tells me put it on my lap or between my legs n jus hold the nose piece with my hand up to my nose while she's cutting well you can IMAGINE how I looked at her in disbelief then she told me it was for liability I said so was the oxygen for my life!!!she said what if she caught the cord with her comb brought it up n cut the cord excuse me then your not getting near me with scissors rite it became such a deal I called my son for ride told her stop laughing or I would slap her of course they told me to leave but I was way ahead I was leaving my son was in front as I walked n will.never walk back in of course they are trying all to get me back no never to 've treated so rudely n uncalled for on person with a disability is horrible this happened at the great clips in st louis no on telegraph by the Wal-Mart never again

I requested a certain cut the lady said yes she could do that and I look horrible my hair is a half inch all over my head as a women I have cryed for 3 days I will never return and know for sure I will tell every one

I went to get a hair wash and a haircut when I came back home and checked in the mirror my hair was oily.And my haircut... one word horrible its a waste of money.

Had been a customer to Great Clips in California and never had nothing but great service. Moved to Texas and had the worse experience ever with there Kensington Square in Corinth. Manager horrible customer service. Stylist couldnt do simple boy cut and they were interested in socializing than getting to customers waiting. Will never go back, not even if I got free hair cuts for my entire family, and there is a total of 6 of us.

I have been to the Great Clips Indianapolis broad ripple site a few times . I was very disappointed at how, assume, management treat staff. I own a small business myself and I think is very unprofessional for management to confront staff in front of customers and other staff. It seems to me that it is about controlling staff rather than guiding and helping. It appears to me that management could benefit from training on how manage staff and treat customers.

Had to try this new opened salon in Arena Blvd. Sacramento. I am so frustrated with this Jacqueline, she let me go out with my hair still dump from spraying it water for trimming, had to ask how does my side layered looks like since its still dump, she blow dried it but not the other side. Didn't say anything because it is a common sense to finish everything she started. My hair was in better shape before she gave me a trim. I'm not going back there.

I took my 11 year old daughter to Great Clips in Dover,Ohio to get her hair trimmed. When we got home I noticed how uneven and choppy her hair was. I not a beautician had to fix the mess up!! I spent $ 15 to get a haircut that really should be a very easy cut! Very unsatisfied and will never go back!

I went to great clips in harborcreek erie,pa today I've been there several ttimes always diff employees I've been there 4 times this yr I've had 1 deceit haircut this lady butchered my hair and of course she was fresh out of school I hate paying for a haircut that is not wth I want! I even told this to the girl. I've even went to diff 1s around town if I find 1 that does a great job boom of course they r never there wen I go back. I am very disapointed!

You have lost my business. I came to a store was waiting and two people walk in supposedly having registered on the Internet. after having waited for 10 maybe 15 minutes these two people just came in and took the next chair directly in front of me. the lady who was working there just smiled at me like it was best thing she's ever seen happen really upset me I'm talking about the great clips on the corner of briar forest and dairy Ashford in Houston Texas I have noticed the quality of the staff that you have there has diminished quite a bit. I won't go back there ever again. What a low life thing to do.

3 weeks ago i went into Mauldin SC great clips to get a haircut. This is my fav great clips mind you! The employees are allways nice and you can tell they enjoy working together. Well this day was diferent they were not cheerful as they usually are.and the new manager,was rude to the girl checking her customer out. I thought it was the owner, until someone asked who she was and stated it loudly across the room. I really felt bad after i left .how dare she treat employees this way. Esp in front of customers. Where is the owner????

Great Clips at 300 3rd st S St. Pete Fl 33701 (University Village)
I have been going here for 8 months. I had Tammy and was great. Went in on 7/24/15 and had Michael. It started out when I noticed he was not in a good mood. I was real friendly with him because he was going to cut my hair. I was in the chair maybe 5 mins and he said "All Done" I said really? This was the worst haircut ever! I noticed he did not trim my neck, around ears and missed a lot of spots. I went home and showered again and WOW. He messed up the entire right side. Friends came over and asked "What the hell happened? Who cut your hair? Several said he missed a lot on your right side, there are uneven areas everywhere. Told them I got it done at Great Clips but a new person. Honestly it was a mess. I went to work the next day and had at least 20 people within 2 hours ask me "Who cut your hair" I have sent at least 25-30 people over to Great Clips but I will probably NEVER go back and will never refer people to Great Clips. It's sad because I own an very expensive condo 2 blocks from GC's in Downtown St. Pete. It's Sunday and I have an appointment on Monday somewhere else to fix the bad haircut. I was happy with GC's and tipped really good until this happened. Not going to refer anyone there any longer. Horrible....

Why do treat a good employee like crap. I cannot believe your manager in Mount Pleasant michigan. You really should pay attention to whats going on and how tey treat people.

Bend Oregon store by big five on Hwy 97- Store very filthy, the staff wear flip flops hair being drug every where, hair still on the floor, in between their toes. Professionalism is zero. Did not want to make an appointment over the phone insisted that the appointment had to be made over the computer or you would not be seen. Staff not considerate with cliental,bossy overbearing, would not answer questions other than "this is how the company runs the buisness". Suggest that "Tabitha" to fix the store. I feel that the company doesn't care, this store is terrible, would not reccommend anyone to go there, this has been on for a very long time.

I took my girls for a cut today, and i was definitely not satisfied by the service, for one asked to get my daughters hair cut in layers and that did not happen, when the stylist was done it didn't look like she did anything to my daughter's hair, and the stylist who did my other daughters hair should not be cutting kids hair, she was very rough and upset my daughter who immediately reacted to the stylst being so mean! Not a happy costumer! ! I wish i hadn't gone there in the first place!

I was just at the Great Clips on Cougar Place and will not be back.. The gal that cut my hair was rude and did not know how to cut hair or she just did not want to cut mine..

I was treated ruff, and my cut is uneven..When I first sat down in the chair she wanted me to tell her how I wanted my hair cut witch is what they should but then they wanted me to tell them what to use and when I said I did not know what she should use she said she could not cut my hair if I didn't tell her what to use (like a number 1 or 3 ) what ever that means..

Most good hair people can look at the person hair and just ask if they want the same cut and if you want a clippers or scissors, and in my day you ask a little kid #1 or #2 it was the restroom..

I got the worst cut I have had ever and will not be back..

I have been going to Great Clips for a hair wash and blow dry with a brush for 5 years in Lawrence, Ks. since I had a rotator tear in my left shoulder. With the right person this normally takes 15 minutes. Lately at the 23rd street shop two of the girls told me they are not aloud to use a brush anymore and I left the shop with dripping hair after paying my $5.00 approx. 40 min. later. Niether girl can blow dry without talking a mile a min. about the shop, people in the shop, management and rules. Very unprofessional girls.I also had a run in with a supervisor on 6th & Wak. shop. Very rude person. I encountered a bad cut at her shop and It left me with a rooster tale. When I asked her what I should say to the girl so that didn't happen again she rudely said " Don't ask for a short cut". You have some major moral problems and rude people. Both Kathys' and Ryan are excellent people with good people skills. They all three get the job done quickly and politely. Thank God for people with manners, To bad none of them are supervisors.

I am extremely unhappy! We have been going to GC for years and today, 6-29-15 Miss Lorrie located at Davis Blvd Keller Tx by Ross & Sonic did a outstanding job for horrific haircuts!!! I have photos from every angle and this is the worst other than 2 yr old with scissors that I have ever witness! Calling back for the manager. Lady at the counter stated bring him back & we will fix it. No not really. Was no fixing Lady we had to shave his head because you absolutely suck at you job Lorrie!!!!