GoPhone Positive Customer Service Ratings - page 2

I had a very good experience on the phone with Homer today. He helped me figure out how to switch from one phone to another and how to correctly get my contacts copied to my sim card...etc. I was a verizon customer for 15 years and was at sprint for 2 years before I got sick of being yanked around with hidden fees and surprises. I love the flat rate of $60 (plus tax) unlimited calls and texts period, end of story, you pay, you stay. There's no way to get buried month after month trying to catch up. I love GoPhone. Thanks Homer, for your excellent service!!! =)
Christina

Had a great experience with gophone customer service, with a representative named jerry, went out of his way above and beyond to correct a problem even though the problem was of my own creation. I think most of the complaints people comment on here are probably there own faults anyway and they expect too much. 5 stars to jerry.

I read all the negative comments about GO PHONE and actually laughed. I spent many years working for Verizon Wireless who at the time were number one in Cellular phone service,so I would be a pro at knowing what to look for in a service provider, I have had go phone for over a year now and it is by far the best deal out there, alot of people think ''prepaid'' is so much worse than postpay and with alot of other companies it is but not with go phone. Your bill is the same price per month no suprises. I just got off the phone with customer service and spoke to Debbie and she was wonderful in assisting me. I am very happy with my service in everyway and will never go back to postpay.

I spoke with Joe at Go Phone and I found him to be very knowledgeable, excellent customer support skills, he was able to assist me in a timely manner with clear dictions and he is an ASSET to Go Casino.

I had a pretty good experience with customer service --that's when I finally get a human being!!My other concern is coverage. They claim to have the best coverage -yeah right

I have the GoPhone "Pay-as-you-go" plan which is the best cell phone deal I have ever been on. You get free minutes and text 24/7 for a $60 flat fee each month and they offer auto-draft. My signal is PERFECT. I have never had a dropped call and no static and mind you, I have a refurbished $15 bottom of the line Nokia 2320. I love this cheap little phone. The Customer Service Reps go out of their way to be pleasant and helpful. However be forewarned: I bought two different starter kits at Walmart. I first bought the one with a 2320 Nokia. The phone was in bad shape and I strongly believe that it was a used phone. The battery was bad and it glitched up a lot plus the exterior was scratched up. I returned it and got a Samsung flip phone starter kit instead and had the same problem. The phone REALLY sucked!!!!! I ended up buying a reburbished Nokia 2320 and it looks and acts new and works great.
I will stay with this plan. NO contract either!! You can cancel any time you want to without getting charged.

I have been using my Go-Phone for a year now and the only problem I've had has been with house chargers. I am on charger #4 and so far so good. I keep up with my expiration dates but I mainly use my phone for texting. I've never had a rude Customer Service Rep and my number is a James Bond specialty...WTG Go-Phone!

Added $25 refill to go phone account using online access. Phone would not work, displays "Smartchip Registration Failed". Contacted ATT by 611 on other ATT cell phone. Account was closed although it took the $25. Was told since I had not used phone recently, phone number given to someone else and I had to buy a new SIMM card for my phone at a cost of $25. Jill of ATT processed me a new SIMM card for the $25, and now I'm required to go to nearest ATT store for new SIMM card installation and must add another $25 for service. It was a unadvertised process and a $25 lesson learned from a really nice person.

Milton Alegria , was a wonderfull person who really care about my problem, I'm really glad you guys have employes like him and of course even today is sunday we have 24 hrs service that is amazing, thanks Milton I really apreciated your help.

3/5/10

I just had a very pleasant and satisfactory discussion with one of your customer service representatives named SOPHIA. She is undoubtedly the most pleasant and helpful person I have encountered in a very long time. I am 87 years old and I have much difficulty understanding words. She was extremely patient and so very helpful. I hope this message is received by someone who might recognize this young ladies inate ability to perform excellent customer service. Josephine Suttlemyre

Was on a cruise and missed renewing my yearly plan. Had trouble getting a live person but finally reached Ryan in customer service. He was extremely helpful in solving the problems

I had problems with my account on my gophone and I spoke with a very nice young woman by the name of Raine. I just want you to know that she was so very helpful and so plesant to speak with. She went above and beyond to resolve my problem. I only wish I had her last name so she could be recognized as well she should be.