Expedia Customer Service Complaints - page 2

I booked a hotel stay thru Expedia-who mentioned full refund if cancelled by the 11th of August. Due unforeseen circumstances (death in the family), I had to change my plans. I booked on the 4th and cancelled on the 5th. It turns out that the Hotel (Holiday Inn) charged my credit card account for a non-refundable deposit, which Expedia's web site never mentioned. The Hotel will not refund the deposit and Expedia will not do anything. I called the Hotel direct and they told me to contact Expedia told me to contact the Hotel. After several calls back and forth, it seems that I am studk with the cgarge.

Arrived in florida and went to get my rental car.
Almost 3 hours of waiting in line to get to an attendant.
All the other companies had more employees and Tbrifty only had 3 employees for about 200 people that were in line.
HORRIBLE

I booked a hotel with Expedia for a night. I have been in contact with Expedia who has reached out to Quality Inn Hotel via email and over the phone to no avail. On the evening of July 31st, my husband and I arrived at the Muskegon, MI Quality Inn and Suites just after 6pm. When we were helped at the desk, we were told they couldn't find my Expedia reservation, even though I had full proof of payment and receipt, and that I would have to contact Expedia. After being on the phone for over an hour and being told by the young lady at the desk that there was nothing she could do and no manager on duty, we proceeded to drive an hour out of our way to get a hotel that wasn't booked and in our price range(as I had ALREADY paid for the room and didn't intend on spending an additional $200 + dollars)... I have now spent over 4 hours collectively on the phone between expedia and the hotel only to be told that there is never a manager on duty. I spoke with the woman at the hotel who said Expedia must have never submitted everything to them properly and that she gave permission for the refund, but expedia is telling me the hotel has to issue the refund. I drove 2 hours to stay in this hotel and was refused at the door. And the fact that I now have been fighting to be refunded for the room I never stayed in for over 2 and a half weeks is just ludacris! But after reading everyone else's posts, sounds like I am just getting started. I will definitely be making sure EVERY person I know hears about my experience to sway them away from Expedia and what feels like a scam!

I tried renting a car for a family holiday. Expedia rented me a car that didn't exist, from a pick-up point that had closed a year earlier. I was standing in Central London next to an abandoned building. Expedia were totally useless on the phone and were leaving me to travel around London trying to find a solution. If it wasn't for Europcar giving us a replacement car immediately, we would have been unable to go on our holiday as planned.

Expedia also charged me international insurance because they had mistakenly thought I was booking the car from the US. Europcar had no choice but to separately charge me UK insurance.

Despite explaining these points to Expedia, minimal sympathy was offered and no compensation beyond an 18 pound voucher on a future purchase.

Expedia is the worst f--king company I have ever delt with. I will be spending my waking days on social media, miserable bunch of douche bags. Every single day I will be trashing this piece of you know what company. The hotel will not like me after I leave, they want to do business with Expedia, they can except the results of my visit.

Booked a hotel during a road trip based on their deceptive online profile. Arrived to find it unsafe. The greeter was behind inch thick glass! Got to the room and Marijuana smoke coming in from adjacent rooms and the clientele appeared to have been just released from prison. We left for health and safety reasons and the hotel agreed to refund. Expedia agreed to call and confirm, but obviously never did. Now they are hanging their hat on a policy that clearly advances their position, but does nothing for the consumer. How can a person book a room on faith that the property description is accurate and after 12 hours on road find it unsafe for their family, only to be charged for it anyway. Let's see, multiply our complaint times a few thousand or more plus damages and I think a Consumer Fraud Class Action might be worth it. Never using Expedia again and vowing to go to war for their unfair business practices.

My boyfriend and I were on the phone talking and choosing our trip together with 2 different computers. We both saw the same.... All Inclusive, however it was not when we arrived.

I upgraded the American Airlines trip back in order to get seats together, should have had a free checked bag. Cost was 30

We stayed at hotel, should have had a free COVID test according to the website, this was not free and costed 30 dollars each.

My advise - don't use Expedia without screen shots of every page as you go through reservations.

Expedia customer service is the worst I have ever experienced.

Expedia didn't provide a hotel room I paid for.

Expedia does not allow modification of hotel reviews made by customers, even if the hotel later makes the customer happy. My opinion: An incredibly poor business model; stunningly bad. Moral of the story, I will never again used Expedia or its affiliates. Never, Never, Never.

Me and my husband booked a stay at an Inn. The Inn refuse to take us in cause we have 2 service dogs. Their policy is 1 service dog only. So I call Expedia to get my refund. Called twice and both said that our reservation was not refundable. What type of refund policy is that? Did not get the service but pay for it anyways.

I need to make a change to a room booking. The online bot said it could not assist. The customer service line indicated a long wait and offered to call me in an hour. I never received a call. Today I am trying again and have been on hold for 2 hours when I was told it would be an hour. Still no answer. I guess I have to cancel the reservation and rebook the room I need using a different third party booking agency. Disappointed and would not recommend.

Tried to contact customer service by phone and is literally impossible.

Worst customer service ever

Expedia sucks and it does not care nor protect its clients will not use ever again

I paid for Thrifty car rental. They refused to give me a car. Now Expedia won't even give me a refund for a car I paid for, but they wouldn't let me use. Thrifty told me to go get a refund, but Expedia is impossible to get a refund. This is how you label your company in consumers minds as SCAM companies. The executives that run your company SUCK.

To whom who's concerned,
I used Expedia to book my round flight to Egypt, but I am very disappointed with the service. I booked my flight months ago through Expedia. My trip was from Houston, TX to Cairo, Egypt through Lufthansa, and return through Air Canada. After a while, the airline cancelled the return flight and I was given two options; I had to accept the only option I was given, or lose my money. They consistently changed the time over and over again with little to no notice. Today, I called one of the best representatives of customer service. Her name is Mary and she was extremely patient and kind. After a long awaited 2 hours, she answered me with her supervisor and claimed that I had to pay another $600 per ticket to change the time for my flight. I needed my tickets to be more flexible but on the website, it clearly stated that if it was the same airline, I am allowed to change the time for free or keep it the way they offered. My question is why do I have to pay double the price to change the time when it was clearly listed I could change the time for free as long as it was the same airline? I don't get that.
Another fact you should be aware of is due to covid, many countries and airlines have restrictions and laws in order to enter. To travel, airlines need the travelers to take the PCR test 72 hours prior to arriving the country. I am required to take a covid test, wait over 24 hours for the result, and then travel. Keeping this in mind, why am I expected to wait extremely long hours in stops when I have minimal time to reach my destination, disregarding time zone differences?
I am really disappointed with the service of this website but looking on the positive side, I learned an important lesson: to never use any travel website, except the airline website itself.
My itinerary number is 72051053830033.
Thank you in advance
Haidy Abdelmalek

Expedia is the worst I will make it my business to ensure everyone I know never book through them!

I cannot use the credit for a refund ticket, there is no flight option for the next 8 months, this is impossible !!! You have to buy but you don't have to use the credit! Revolting!!! I don't recommend Expedia. And to make matters worse there is a Virtual Chat with scheduled responses and there is never an attendant available.

Don't ever use Expedia again, takes 2 months to get your money back if God forbid theirs a change in plans??????

We purchased a ticket for our granddaughter for her graduation. We paid for the insurance refund. This was last February 2020. Covid happened. She has called and we have called!! One year later, no refund. We have been told it is in process....8 weeks, 10 weeks at least 5x's, 12 weeks....on and on!! Absolutely no help!!

I reserved a whole trip and one of the hotels is not responding for 7 days , I called you 7 times to contact them and ask about some crucial staff for me and you couldn't reach the hotel for 7 days !!!!!!!
And in the end someone sooooo rude and provoking and irresponsible, idk how is he working in cs job , he told me he is the supervisor and they cannot reach the hotel and I can do whatever I want as there's no issue with me now , when I go and find issue so they will work to solve it then otherwise there's no where to complain about me I'm the supervisor
Are you really kidding us ??????? That's my first and last time to deal with this unreliable website

I scheduled a trip to Banff Canada just before the pandemic. Travel to Canada was restricted when our travel date was nearing and we were unable to get into the Canada from the US. When this was explained to Travel Guard they stated we would have to cancel our reservation for them to look at the claim. We canceled our reservation and they denied our claim although their policy clearly states that "Sickness or Injury of an Insured, Traveling Companion or Family Member traveling with the Insured, which results in medically imposed travel restrictions" Coronavirus is definitely a medically imposed restriction on our travel to Canada. Expedia recommends Travel Guard, they have our money and they refuse to help in any way. This reservation was for a 20th wedding anniversary and was over $2500.00. I can provide complete documentation of all correspondence. DO NOT USE EXPEDIA OR THEIR WARRANTY COMPANY.

We were offered a refund on flights to Dubai due to the flight times being changed. We were told in July that the refund had been processed and we would have to wait 12 weeks due the covid situation, which we accepted. Expedia today admitted that they had not processed the refund, they did it today and asked us to wait 12-16 weeks for our money.
They say that they can't issue us with the money as the airline took payment and not them. The level of customer service has been shocking

Simple Solution: File With Your Small Claims Court And Name Both Peter Kern Who Is The Ceo And Expedia. They Will Cave Because The Cost To Them For Their Legal Representation Will Be More Than The Refund You Are Asking Them For.
And, allways remember to file a complaint on US Depatment of Transportation. Complaints from consumers help DOT spot problem areas and trends in the industry. Complaints can lead to enforcement action against Expidia when a serious violation of the law has occurred. Complaints may also be the basis for rulemaking actions.

I contacted expedia ,and was advised a refund request had been submitted on 7th july,on contacting expedia again kast week ,they now advise they submitted claim on 8th september and were waiting on airline .i have been lied to on numerous occassions when contacting expedia.it now means i will have to wait a total of at least six months to maybe get my money back.i would never trust expedia again,and i have used them on a good number of times.as stated on other complaints expedia just use the airline as an excuse to withold payments to customers.time they were investigated by the authorities.