Expedia Customer Service

This complaint is completely directed to your marketing team, if you want more people to actually view your product quit with the woke pandering gay couple trips to Norway ad, focus on the traditional family types of ads.

I booked two rooms at a Fairfield Inn through Expedia.We arrived at the hotel and were told there was no hot water and it would take 2 days to fix. Called Expedia to cancel BOTH rooms. Took 45 minutes, but I was told BOTH rooms were cancelled. My company got the credit card statement & only 1 room was cancelled. Called Expedia & was told they would "look into it". Got a message, "sorry can't do it". So the Expedia agent screwed up, and the customer has to pay for their mistake! DON'T EVER TRUST WHAT EXPEDIA AGENTS SAY AND DON'T USE EXPEDIA!!!

I am completely disgusted with Expedia they should not even be allowed to sell people product they are thieves. I booked a trip paid for trip insurance and the trip got cancelled. I called Expedia and the idiot I talked to said sorry you don't get your money back and the moron cancelled my trip insurance. They completely stole my money! They are Frauds. Do not book through them unless you are completely sure your trip is safe otherwise you are just giving them your money! The agent was nice cause he knew he was F#@$ing me!

Booked a Hotel room through EXPEDIA in Albania. I wanted to make chances in the reservation. The hotel is inaccessible by email and phone. - Decided to resolve my issue with Expedia Very very poor - generic response to every inquiry - stay away please

I purchased a Refundable airline ticket using Expedia. I paid more for the so it would be a refundable ticket. Expedia said that they can not give me a refund, only credits. When I called the airline directly, they confirmed that I had purchased a fully refundable ticket but Expedia is the one that needs to process the refund because I booked through them. Expedia refuses to refund the ticket. This is in essence the bait-and-switch game.

The day I booked my international flight, I paid over $200 extra dollars for seating. After Expedia processed my payment, they said they could not tell me about my assigned seats at this time. When I contacted the airlines today about my seating Lufthansa told me they don't do paid seating from Expedia and if I wanted an assigned seat now, I would have to pay more. I already paid over $200 dollars to expedia for my 2 assigned seats. Now Lufthansa will not honor a contract they have with Expedia and myself. This is robbery and I want an answer for this.

Arranged car rental through their site and prepaid. When I arrived the rental company demanded that I pay for basic insurance (on top of my own auto insurance). The insurance charges where more than the amount of the actual rental. I said I wanted to decline the insurance and they said that you can only decline it if you have some specific forms - forms I have never heard of before in roughly 20 years of renting cars. When I said that I did not have these forms, only my car insurance card, they said that I had to pay the extra insurance. I said I wanted to cancel my rental and went elsewhere.
I got back home and called Expedia to get a refund for the car I did not rent and tell them about my bad experience with the rental place. They did not understand that I had a bad experience with the car rental place they are working with, denied that rental car company's practices are unethical (and potentially illegal, bait-and-switch/high pressure sales that involve lying) and denied me my refund of $135 for a car I never rented. I rarely care about my "experience" with a company. I usually just think, Oh well, I probably won't go there again. This one was rough. Expedia may not be run well.

We booked a car rental this morning less than 12 hours ago through expedia and found out that our daughter had already made one. We don't need 2 cars. So, we cancelled our reservation through Expedia. They insist that we have to pay a $50.00 cancellation fee. THAT IS A RIP OFF!!!!

We will NEVER use expedia again and I will prohibit anyone in my company from using expedia for anything going forward. I will also file complaints on public websites. The result will be far more than $50 lost by expedial

Do not use Expedia unless you would like be stranded in a lobby away from home with no room because Expedia gives the itinerary number but the hotel had no reservation.
The penny's saved are not worth the headache if Expedias's incompetentancy and their poor overseas agents that keep apologising with no resolve if the problem.

Expedia mis-advertised and so under-charged for the hotel stay. The hotel rejected the Expedia transaction upon my arrival, and so I had to re-register, re-book, and re-pay, again, out of my own pocket, for the hotel stay, on the spot. Then, in contacting Expedia for a refund/credit for the un-used funds that I paid them, they drug their feet, passed the buck, and began to ignore this transaction as if to steal my money? NO. I had to persistently pursue this to it's proper conclusion, wasting my precious time and energy, just to get them to admit their mistake and issue me a refund. Or, in this case, just issue me a refund, lying that they made no mistake. Their quote, "We didn't made a mistake regarding on your reservation cause you already paid it and it is confirm". No, the hotel was never contacted ahead about this Expedia transaction, nor did the hotel confirm it, since they never received it from Expedia, at all. Oh, and we have to deal with Expedia, not through any American employee from here in the USA, no, we have to deal with a bunch of foreigners from Egypt! (just read that quote, again). I will NOT use Expedia ever again!!

Go elsewhere.
Do not do business with them
They will lying to you

Don't buy from them. They are lying about many things. They are saying they will call you back and they don't.
Buy elsewhere

Expedia stole money from me. Worked my whole life and you just decide to steal people's money. Flight was changed and we cancelled flight. No refund. Was told we would get refund on several occasions by agents. Got refund for car rental but not for flight we never took. Thieves. Terrible Company that steals money.

I would like to share our most recent experience with Expedia and hopefully prevent this from happening to you.
My husband originally had a flight to visit his family and friends down in Mexico booked for September 1st and returning home on October 1st. Unfortunately his father passed away mid August. We immediately called Expedia to book myself a flight and try and change his upcoming ticket. The guy we spoke with said that his ticket couldn't be changed and was non refundable. However, he did end up booking my husband a one way ticket down to Mexico, said he could miss his September 1st flight and return home on the same date, October 1st.
When September 2nd came, my husband had sent me a screenshot of an email Expedia had sent to him cancelling his return home ticket and marked his September 1st flight as a 'no show'. I immediately called them and explained our situation, the woman I had spoken with was absolutely ignorant and said 'this is our policy, you will have to book a new flight home or open an investigation'. I had ended the call frustrated and upset knowing we would most likely lose but I ended up calling them back and opened an investigation where they would listen to our previous phone call that was recorded back in August. They said it would take 7-10 days before we heard a response. 3 weeks went by, I had spoken to numerous different agents, who all had no compassion, sympathy and just blatantly didn't care. My husband received an email last week saying it would take another 7 business days before we heard anything from them. Today being September 28th we started to panic as 'his flight' is leaving this Saturday and haven't heard anything. I called Expedia this morning and asked to be put through to a manager/supervisor. They said they would call me back later on in the day, which they did and are denying what had been said from the guy we spoke with back in August and yet again brought up policies.
I am absolutely appalled by the lack of care and compassion by this company and how greedy they are to automatically cancel a flight and demand more money for a new ticket that my husband had already spent $1200 for plus an extra $400 for a new one way ticket down to Mexico. God forbid anyone needing to change a flight due to an emergency, let alone a death in the family, this company will screw you over. Thank you very much Expedia for the extra stress put on to my family when we are in a time of grieving. I will never use this company again or recommend them to anyone else.

nly gave the one star because no stars is not allowed! We booked a round trip flight and due to covid my flight was cancelled. Due to this cancellation our return trip we could no longer make as well. We contacted Expedia immediately and now Expedia is refusing to refund our flight tickets. Not only that but Expedia changed our round trip tickets to two way way flights. They also put us down as "no shows" instead of documenting the flight was cancelled. We have spent several hours on several occasions on the phone to be constantly dismissed. We will now file a small claims suit against Expedia. DO NOT USE THIS COMPANY ! They are crooks and frauds !

Pre covid I had zero problems with refund, but now iv a virtual assistant that either gets cut off, or takes up my whole day, gold member, not anymore

we booked thrify rental car through expedia with a set price. thrifty charged more than double what expedia had confirmed. once we realized what had happened we contacted expedia who took several weeks to respond that thrify policy required the charge we had incurred (we did nothing different than what was specified on the reservation) and that there was therefore nothing that could be done about it. what is the point of booking an agreed price with expedia if this is the result? i have used them for years but will never use them again.

Advertize flights on skyscanner etc but none are available or are much more expensive, crooks!!

Expedia does not just have bad service but intentionally steals from its customers. They deliberately make you call if you have a credit so they can price-gouge the cost of an airline fight approximately 250% of the online price showing (on Expedia) so that your "credit" will be eaten and you pay the full price. Then the representative gives one excuse after another why. And they are all lies. No, the price did not just fluctuate up 250% while we were on the phone, etc. I just plan and hope to find the right federal agency to complain about overcharge/price gouging. Cause its not legal.

I hate Expedia and will NEVER let them cheat me again.
Next time I will buy directly from airline and hotel.

Every agent made an error. On hold for hours. Transferred the call without communicating any info to the new agent. Call disconnected 5+ times. And every single agent seemed to lack common sense. The situation became so complicated that explaining it was too difficult. Expedia has by far the worst customer service of ANY company. The absolute worst

Will never use Expedia again..was treated like crap and waited hours for them to fix our date and then we're very rude to us and never fixed our dates and had to go into the hotel and have them call and still never reimbursed us..but the best is getting someone else's confirmation that they cancelled their flight..sorry whomever that was ..maybe they should hire people that can talk and understand English..will never recommend this site to anyone..I will make sure to steer them far away..

I booked a tour in Paris with your company, I waited at the hotel and the driver never showed up. I tried contacting the number on the reservation and was not a functioning number. I contacted Expedia customer service multiple times, they attempted to contact the vendor without luck. I never got the tour. I finally tracked the parent company, Viator, and provided their contact to Expedia to attempt to obtain a refund. Expedia declined my request for a refund because they stated that the vendor is not reimbursing them. This is fraudulent activity. I booked with Expedia and it is Expedia's responsibility to reimburse me.

Please never use this dishonest company. Booked a flight for April 2020 which was canceled by the airline. The airline has since refunded Expedia and they refuse to refund us back. Took 7 months of being bounced around only to be told every excuse in the book. We don't have access to your ticket any longer and is in the hands of the airline now. THIS IS AN OUT AND OUT LIE!! I have promised myself to post a negative review of them anywhere I can find, if I see even just one person from them stealing their money then that is a good thing.

I recently bought my family 4 tickets on Expedia to travel from Europe to the States. I put down that my wife had "NONE" middle name. Her ticket was printed out as None for a middle name. Expedia could have corrected it but lied and said only the airline could do that. After 4 hours going back and forth between the airline and Expedia with the airline insisting Expedia could change the name, Expedia said that I should cancel that ticket and purchase another. That cost me 239.00 more and then Expedia did a cross code change and issued a ticket with the correct name and then canceled the more expensive ticket and didn't refund or tell me but said the airline sowed us as a no-show on the cheapest flight and we're giving us a credit for the cheaper ticket. That was a bold lie. Expedia was holding on to my money and saying I had an airline credit for the cheap ticket price I paid. I contacted American Express and only then did Expedia show that the more expensive ticket had been canceled and the credit was there for future flight. I called the airline and was told that they had so many complaints about Expedia and then told me about their switch- code trick that Expedia used. I have spent thousands with Expedia and no more will I use them

*** EXPEDIA REFUNDED ME within a week ! For 24hour cancellation Policy :) ***

I booked a flight with Expedia twice on the same day, only to cancel due to mistakes I made. Flights were from USA to a European country. I booked the two flights on Tuesday night. The first flight was cancelled on Tuesday night, Expedia notified me I would be refunded within 3-7 business days, if not it would take one to two billing cycles for the refund to be on my bank statement. I booked that flight with the trip protection plan, I called Expedia's number to get that cancelled and I got that refunded on Tuesday night (same night I booked). The operator I talked to was very friendly, when you're promoted to choose to
be on hold or to get a call back, I choose to be on hold (I had free time haha) the machine said it would take 2hours but an operator got me after one to two minutes of waiting so that surprised me. I recommend calling at night (US time) when the call center is does not receive a high volume of calls. The second flight I booked, I cancelled the day after on Wednesday morning. Keep in mind that I did this all within "free cancellation within 24" policy. So on Friday morning, I received my refund for the first flight cancellation. Being the paranoid person that I am, I contacted the Expedia team on twitter just to confirm I will get a refund and they said yes, it will process within 2-3 business days for that specific booking, and I checked my bank today (Saturday morning) and surely enough I got refunded for the second flight cancellation. I did not use a credit card to book the ticket though, I'm not sure if that makes a difference in the 24hour cancellation policy.

The comments below me made me really concern but I am very impressed with Expedia, they responded quickly with my concerns, especially the twitter team.

Expedia were fantastic when my BA flight was cancelled on the 27th May due to an IT power supply failure. They refunded virtually immediately.

Just had a great experience with and expedia agent ( Susanna) and thought I would share. Used expedia for our vacation to Cancun last year and it was great we have booked our trip to Cancun again. My wife used expedia to book a trip to Vegas and it to went great. I recently went to Pittsburgh overnight and used Expedia to book my hotel. Somehow I was doubled booked and charged at the same hotel in Pittsburgh. Ten minutes on the phone with a very apologetic and helpful Expedia agent and my extra booking will be credited back to my card. Thank You Expedia for great service!!!!

Don't know if this is right place to comment, hoping to reach Expedia .
Booked a room through Expedia. You booked us in a handicap room. Not needed. Never requested. The room was right under breakfast area. At 6 A.M the noise began, continued for hours. Not pleasant. Not happy. The hotel was very helpful and moved us to a better room. I don't need this hassle.

Website froze, likely overload. Personal phone contact was excellent, excellent! Operator was exceptionally knowledgeable and efficient.

I checked my booking: they put me in a smoking room with one bed. Called customer support: they immediately fixed it. They couldn't have been nicer.

I contacted Fairfield Inn & Suites in Humble, TX initially to make reservations. That location was the closest to the church in which my son would be getting married within a week. The info was processed and I got a confirmation reflecting that the reservation was made successfully. Somehow when I proceeded to print the reservations,I discovered that reservations were made at Hobby Airport. How this happened, I certainly don't know. I proceeded to contact Hobby Airport and spoke to someone from Expedia who gladly deleted the reservations at that location, and at that time I was informed that they would most assuredly return the funds to my account. Expedia is a very trustworthy company, and I will not hesitate to do business with them in the future.

I spoke to Wendy and she was able to explain the reason for the Delay in my refund. Although I wasn't happy with how long it took to refund my money , or the waiting time to speak to a live person . After trying to get a straight answer and calling several times for my refund . She was at least competent enough to relay accurate information. I still had to wait on part of my refund . But understanding the process and having someone set realistic expectations was a relief.

Lovely gentlemen tonight to sort out travel plans to England. Good Price & Service. Thanks Expedia...so far!!!

I can only say the support from contacting Expedia in regard to my putting in the wrong date for a Motel booking could not have been better. The phone operators were sympathetic and an adjusted was made immediately after contacting the Motor Inn concerned.
Thank you Expedia
Adela Christiansen

Hopefully this message will get to the corporate office. I had a terrible experience taking a trip that was booked thru expedia and got the run around about how the issue could be rectified I got through to a manager Tim Hoffman in your lv office who went above and beyond to help. Please forward this message to the powers that be. I sincerely appreciate him.

Automated recognized my phone # and new all my details. After problem was established with automated I was given the choice to speak to customer service rep. My call was answered in less than 1 minute and problem solved in less than 10 minutes. Excellent customer service! I Love Expedia!

18/07/15 Approx 3:30pm Sydney time. pm I would like to highly commend Khushel on your customer service line. He was extremely helpful and patient in resolving a problem of my own making with a hotel booking in Vancouver. Keith B

very easy to cancel a "non-refundable" hotel reservation by speaking with a customer service rep

dear sir, on may 25 2015 I had a reservation at BW Plus Miami Airport North.
I called in advance that I will check in after midnight. I arrived May 26th 07.30a.m. I got my room. But at the end of my four day at the BWPlus they charged me a no show charge.I was not a no show. due to no show charge my bill became $24 more. That is not fare. Due to bad weather in Dallas we had a delay of 6 hours.
Just to inform you, Regards
Stanley Booi.

I use Expedia exclusively because it is simple to use. The updates for flight information are generally done well. If a problem should arise however you will not likely get through to a live person anytime soon. The toll free numbers that are provided put you through the usual text and getting to speak with an Expedia employee will probably not happen. I have tried to voice a complaint since the middle of April. It was regarding a car rental with Advantage. I got through to Advantage in minutes. Expedia has problems with high volume calls and no way to post an issue online. Because of this I would recommend Expedia if you want a simple travel plan. Be patient and flexible with your itinerary and voice any complaints with the hotel, car rental, or airline. Expedia cannot be relied on for dissatisfied customers. Use a real live flesh and blood travel agent to get that type of service. AAA is great as well as most reputable travel agents. Using Expedia is like using Quicken. Do it yourself and if there are issues you can only complain to yourself.

The gentleman I talked to was so kind and helpful. I thought I would be stuck with a nonrefundable booking that was wrong but he called the hotel and helped me fix my problem. I am very impressed!

Hello, I was using the Trivago site and then selected the Expedia option. Unfortunately I had multiple windows open for other sites too such as Tripadvisor etc. When I had cross-checked and came back, I inadvertently used a previous Trivago page with their default date set, instead of the booking date I wanted for a non-refundable hotel offer. Therefore I accidentally booked the wrong date, no changes, no refund. However when I called the hotel they agreed to hold a reservation for the correct date pending Expedia changing the booking. I called their customer service and spoke to Hanny. She was great. She empathised, she explained their policy, she called the hotel itself. She arranged the transfer of the booking. Well done Hanny at Expedia.

Two days ago I booked a hotel on Expedia on the lowest available rate. A day after that Expedia sent me an email showing the same hotel with a $50 lower rate. I contacted them about their "best price guarantee" policy and they answered saying that offer (their own!) did not qualify.

I called the 800 number at 8:30 and got a representative in less than one minute. She was very helpful and it was easy to understand everything she said.

Called Expedia for a refund on the auto rental and they promptly gave it to me. Note: When rental fares are too good to be true, read the fine print. In Cancun I thought I had rented a car for $156. When I got there they wanted another $400 for insurance OR wanted to put a hold on my credit card for $70K in case I got into an accident. I choose the bus instead. :)

Expedia canceled my Hotel reservation with no problems.The phone contact was polite and repeatedly assured me that the cancellation was not a problem.
This was a completly positive experience.

I hope this comment doesn't curse the cancellation i just did on line.

I booked a whole package today. Only intended to get a price. The agent Joseph was exceptional and very knowledgeable.

I spoke to an Expedia representative on the phone. She helped me with a reservation I had made at a Motel 6. I just wanted to let your company know that she was an amazing help and I really appreciated her and everything she did for me and my family!
Thank you so much

I would like to thank Branson for fantastic service and help in resolving an issue with booking a Radisson Blue hotel room in Oslo, Norway. I was close to crying when she appeared with help on a phone. She was able to cancel the incorrectly booked hotel and booked the correct hotel saving me a lot of money and worry. Because of her I will be using Expedia more often! I would hope there are more people like Branson in your organization.

Dont blame expedia am working for its customer service for over a year now...we just apply the policies of our vendors we dont apply policies from the heaven!!! many customers are very stupid and they even dont know how the policies work!!

I work with Expedia Reservation team and today I want to share something which I feel is not right. First of all to get hired in Expedia we need to have a college degree plus we get a screening done at the time of interview. We work 24/7, no offs, no coffee break and of course no fixed shifts. Shifts changes every now and then. Get trained on everything. Today I got a customer from Portland, OR who doesn't even know how to select the room types and I bet he didn't even go through the cancellation policies of the hotel. He called and complained ..said he wants a refund cos the room he wanted was 2 rooms 2 double beds but when he checked in he got only 1 room with 2 double beds. He got mad and started using profanities and was also RACIST. I apologized him and I went to check the information with the confirmation number which I got. When I check I saw that he had booked it through online (www.expedia.com) and instead of selecting 2 nos. 2 double beds he selected 1 no 2 double beds which is only 1 guaranteed room. Now, I want to advise people that before they could proceed please check the website and the room type. That's not Expedia's mistake. The room type and the information are sent to Expedia by the property and we do the updates as per the Hotel. We are not authorize to change any format or the room type which is against the law.
Thanks!

I have been working for Expedia Customer Service for a year now. First off, customers need to stop complaining about agents overseas. To let you know, these agents have to have college degrees to work for Expedia! How many of our customers can say they have college degrees? Also, no one reads the terms and conditions they agree to when they click COMPLETE BOOKING! We have to follow all vendors rules and restrictions! These would be the same had you booked with the airline or hotel direct. Just because you book using Expedia does not mean we are just going to pay for things we have no control over and made no error in. Believe me, if we did something wrong, we pay for it. The cost does not matter. But dont for once think just because your mess up only costs $150 we are just going to pay for it! I have personally paid out over $5000 for a mistake that Expedia made, no problem. If we broke it we will fix it. But we are not going to pay for a customer who spelled a name wrong, booked a wrong date, time or location, didnt read the cancellation or change policy and so on. Oh, and we can see everything you did online at our level. So dont say that the site changed your name or flight time. We can see it all. Screaming and yelling gets you nowhere. Being polite and responsible will help a bunch in getting your issue resolved in a timely manner. And please, if you want a price match be sure to read all of the terms and conditions to qualify for the price match. All travel agencies including Travelocity, Priceline, Orbitz and so on all have the same type of price match guarantee, some more strict than ours. Remember, Expedia does not own any planes or hotels so we dont control the pricing or availability of and flight or hotel room.

I have been working for Expedia Corporate Customer Service for 3yrs now. First off, customers need to stop complaining about agents overseas. To let you know, these agents have to have college degrees to work for Expedia! How many of our customers can say they have college degrees? Also, no one reads the terms and conditions they agree to when they click COMPLETE BOOKING! We have to follow all vendors rules and restrictions! These would be the same had you booked with the airline or hotel direct. Just because you book using Expedia does not mean we are just going to pay for things we have no control over and made no error in. Believe me, if we did something wrong, we pay for it. The cost does not matter. But dont for once think just because your mess up only costs $150 we are just going to pay for it! I have personally paid out over $5000 for a mistake that Expedia made, no problem. If we broke it we will fix it. But we are not going to pay for a customer who spelled a name wrong, booked a wrong date, time or location, didnt read the cancellation or change policy and so on. Oh, and we can see everything you did online at our level. So dont say that the site changed your name or flight time. We can see it all. Screaming and yelling gets you nowhere. Being polite and responsible will help a bunch in getting your issue resolved in a timely manner. And please, if you want a price match be sure to read all of the terms and conditions to qualify for the price match. All travel agencies including Travelocity, Priceline, Orbitz and so on all have the same type of price match guarantee, some more strict than ours. Remember, Expedia does not own any planes or hotels so we dont control the pricing or availability of and flight or hotel room.

Rules of every purchase are stated before hitting continue button always. Customers are just nice if you don't charge any fee for their requests but transforms into monsters when you inform them the reality. Its your fault booking through expedia w/o understanding the rules of every product you purchase.

To all Expedia.com customers please always read rules and restriction that is ACTUALLY STATED in the process of booking your reservation. We are all humans and anyone can make mistake.

Please read Expedia respond to my post at employee comments section, just see how professional they are, first they beg you to make a reservation by themselves and act like they are trying to give you a best service, then they call you stupid!Please don't be and make a reservation directly with hotels, because what you see on the system, it is not what you get, specially with the professional agents. Unbelievable!

Expedia is not Forcing you to book with them,you as a customer can choose and select hotels,car,flight etc. on your own preference. And the rules and policies? It is not EXPEDIA's rules it is hotels,flights,and car rentals poicies that they're reffering to.
Instead of BLAMING EXPEDIA,why don't you ask yourself first if you have read all the terms and condition of your booking for BArking..
I am Addressing this message to all the STUPID customer's and VENDOR's..

I am an EXPEDIA customer Service REpresentative for almost a year now..and i have been very POLITE to customers and vendors eversince i started working here.
It was so annoying to read Negative reviews for our Company. To start of with..

Hotels:plans fall through peeps..*we are not the customer here*
and if your stating that EXPEDIA reps could not speak fluent ENGLISH then you should be telling that to your Indian Staff's also..
(as if they can speak fluent ENGLISH,they're worst than EXPEDIA reps)
We are well trained with the POLICIES and Procedures of each and every reservations that we are handling.
*if you dont have a room available,then that is your fault,why do you keep on accepting bookings from us if you dont have room available at all?* It is You guys who are confirming the reservation,meaning if the reservation that was made from EXPEDIA had been confirmed,it just simply mean that you approved the reservation..don't BLAME EXPEDIA for that..



CUSTOMERS:Upon booking through EXPEDIA's Website you may able to review each and every page of it..read carefully what was written on that reservation so that you don't sound stupid..
It is not right that you are blaming the company for your MISTAKES,we are no longer ELEMENTARY STUDENTS here..
I understand that REps are sometimes RUDE just beacause you don't even listen to the POLICIES and procedures..
Your Forcing us to do what you want even if it is beyond our capacity..
You as A customer should know the Rlues and Regulations of each and every company.
if you are stating that EXPEDIA reps may not speak ENglish fluenty "yes" because that is not our language..and we are blessed coz we are able to speak ENGLISH eventhough it is not our main language. What if i asked you to Speak Native Tagalog? Can You do that? and if you couldn't iLL tell you that you are could not speak TAGALOG fluenty..don't be a RACIST! You may be native ENGLISH,but you are not FLUENT as well..*if your stating that you are* you dont even know how to read the policies of your reservation or even type your name correctly..and here you are keepon blaming EXPEDIA of your MISTAKES..shame!

I find it funny that an Expedia employee is on here stating that they have to honor the contracts that they signed with the vendors, but I am a manager at a hotel that uses Expedia and it is the biggest source of headaches that we have-these people are idiots. Don't let them tell you they have to honor their contracts with us because they dont, and they are constantly lying about what they are going to give you/tell the hotel about your reservation. If tyhese guys had their way, you would pay them for a room and when you arrive at the hotel they will tell you that their are no rooms available, that Expedia made a reservation for you even though they knew damn well you weren't getting a room. That's where the "No Cancellation Policy" comes into effect-you are paying them for a product that they know damn well you will not recieve. And then they get to keep every dime of what they charged you becasue the hotel turned you away. Like I said, I am a Front Ofiice Manager at 4 star hotel-please take it from me: EXPEDIA SUCKS. When making a reservation, do NOT use third parties-go directly to the hotel. You will recieve better rates, no run around, and a GUARANTEE that you will get what you paid for. And if there is a problem, you get to talk to someone who actually speaks english!

I LOVE THIS COMMENT:


READ THE DANG TERMS OF USE. DANGIT.

Half the people I talk to daily act like they have never read a legal binding contract in their life. if you click the check mark- THAT MEANS YOU READ, UNDERSTAND AND AGREE to all hotwires policies.
AND it's really SAD that you only have to read the first line, and it isn't even condsidered the sketchy "fine print" like in those car commercials that squeeze all their restrictions and rules into the last 15 seconds of the commericial.

It says in BOLD CAPITAL LETTERS, NO REFUNDs/EXCHANGEs TRANSFERS OR CANCELLATIONS.
My favorite is when a customer calls in and they say "I know you don't allow refunds, BUT..can you just..."
OKAY SO YOU READ THE TERMS OF USE BUT YOU STILL WANT OFF THE HOOK??
It's not like when you're at the bar and play a lil titty with the bartender to get what you want. Although, I will say you get more flies with honey.
We are bound by contracts to uphold everything you agreed to, and to pay our vendors.You are bound by a legal binding online contract, whether you read it or not- you still took the time out to check the box and say you did. Now who's a liar?

OH AND REPS ARE NOT RUDE. They just have to deal with IGNORANT-demanding customers like you all day/Customer who are still in the mind set that they are always right; and if you've ever worked a day in your life you know 9 outta 10 customer doesn't even know what they are talking about- they just know what they want.
CUSTOMERS who don't know how to read simple instructions (which was drilled into our skulls in elementary school) talk respectfully to a complete stranger, or have to decency to admit when you made a mistake instead of trying to justify WHY YOU SHOULD BE AN EXCEPTION to the RULES YOU AGREED TO.

Despite how ignorant and RUDE customers can be, I actually love my job. even when my eardrums are bleeding from all the yelling- and I can literally hear the veins in ppls necks pulsating. It make me realize how childish people can be when they don't get their way. I know its much easier to put it off as the websites mistake, instead of taking responsibility.

Atleast this job has taught me to be more patient, and more contract savvy!! I always read my terms of use before I cyber-sign any documents. COS AT LEAST IF I READ IT BEFORE I SIGNED IT I WOULDN'T BE SO DANG SURPRISED WHEN SATAN ASKS FOR MY SOUL,
and I could only blame myself.
haha but not you the customer. you're going to blame me for your incompetence.

Some customers are verry STUPID! Literally! before you go ahead and make a reservation you should read and check first the cancellation policy whether if its a flight, hotel, package or car rental. And if your not sure what your doing on your end and made a mistake & "BLAME" EXPEDIA you should call us to make things clear, correct and accurate so that you have someone to blame too which I doubt it, coz we make sure that everything is fine! When we say Non refundable meaning you'll be getting the most discounted price and a very competitive price if your dates are not flexible / fixed if not then find a refundable rate just incase plans fall though as easy as that. And make sure if you call us you have to make sure that you have a preferred destination, preferred dates (if possible) and samll infos about your ideal destination so that we are not running arround circles / waisting your time.. Before you tick, press OR CLICK anything on our website check and think first if you are sure or if you did it right!

i work for Expedia . shout out to those who say that they were not satisfied with the service. first off, dont blame us becoz you dont know how to read contract pages before you purchase something online. be smart enough to read first so you'll know your ground when calling customer service.we are only guided by policies here. next time be smart enough to realize that.

READ THE DANG TERMS OF USE. DANGIT.

Half the people I talk to daily act like they have never read a legal binding contract in their life. if you click the check mark- THAT MEANS YOU READ, UNDERSTAND AND AGREE to all hotwires policies.
AND it's really SAD that you only have to read the first line, and it isn't even condsidered the sketchy "fine print" like in those car commercials that squeeze all their restrictions and rules into the last 15 seconds of the commericial.

It says in BOLD CAPITAL LETTERS, NO REFUNDs/EXCHANGEs TRANSFERS OR CANCELLATIONS.
My favorite is when a customer calls in and they say "I know you don't allow refunds, BUT..can you just..."
OKAY SO YOU READ THE TERMS OF USE BUT YOU STILL WANT OFF THE HOOK??
It's not like when you're at the bar and play a lil titty with the bartender to get what you want. Although, I will say you get more flies with honey.
We are bound by contracts to uphold everything you agreed to, and to pay our vendors.You are bound by a legal binding online contract, whether you read it or not- you still took the time out to check the box and say you did. Now who's a liar?

OH AND REPS ARE NOT RUDE. They just have to deal with IGNORANT-demanding customers like you all day/Customer who are still in the mind set that they are always right; and if you've ever worked a day in your life you know 9 outta 10 customer doesn't even know what they are talking about- they just know what they want.
CUSTOMERS who don't know how to read simple instructions (which was drilled into our skulls in elementary school) talk respectfully to a complete stranger, or have to decency to admit when you made a mistake instead of trying to justify WHY YOU SHOULD BE AN EXCEPTION to the RULES YOU AGREED TO.

Despite how ignorant and RUDE customers can be, I actually love my job. even when my eardrums are bleeding from all the yelling- and I can literally hear the veins in ppls necks pulsating. It make me realize how childish people can be when they don't get their way. I know its much easier to put it off as the websites mistake, instead of taking responsibility.

Atleast this job has taught me to be more patient, and more contract savvy!! I always read my terms of use before I cyber-sign any documents. COS AT LEAST IF I READ IT BEFORE I SIGNED IT I WOULDN'T BE SO DANG SURPRISED WHEN SATAN ASKS FOR MY SOUL,
and I could only blame myself.
haha but not you the customer. you're going to blame me for your incompetence.

(1) I work for a hotel. Expedia does third party booking (sells rooms) for hotels. Our Expedia reservations come across by fax & then are manually entered into the computer before we know how many rooms we have left to sell.In five minutes Expedia can send across 30-40 reservations and overbook the hotel. We recently faced an overbooking situation. We called Expedia & told them to close out all rooms (Stop selling.) They REFUSED to stop selling as long as we had rooms to be sold on any competitor website. Since when does a 3rd party agent have the right to overbook a hotel or to NOT stop selling rooms a hotel has told it not to sell?

(2) Why is Hotel Rate Price parity not price fixing? Many hotel chains give preferred status to some room seller companies (Joe's room seller for example selling rooms at $100.). Along comes Expedia and strikes a deal with the hotel to sell discounted rooms at $90.) The corporate chain office then says, "No, Expedia selling at $90 puts our preferred seller at a disadvantage, you can't offer a better rate. (Actually they are sneaky about it. They don't say, you can sell at a lower rate. They say you cannot "advertise" a lower rate. Of course, why would a business sell something if it cannot advertise the product and the selling price.

i work for expedia. customer care..

and iff u guys wouldnt be soo stupid. and u actually. will learn how to spell ur name..

we could assit you. with ur concern...


fudging.. customers..
and dont fudging call. usted go to school and lear how to spell your. name..

PS alex.. customer care.. Expedia.com

Hello

I am an agent working with expedia and i really feel bad specially if i am unable to help resolve customer's issue even after exhausting all option (mostly because my hands are tied up and its an end to end situation)..but please i am trying to educate customers for them to know a bit of the run around of the company..

to all expedia cutomers booking hotels please be educated that expedia and the hotel company has a rate agreement.we rent blocks of rooms of a hotel property so we can provide a discounted rate to the customers booking online.If it so happen that the hotel is "non-refundable" that means that the hotel has already provided a great deal and if a reservation will be cancelled it will be a loss profit to the hotel.You might have experienced that expedia agents needs to contact the hotel to ask if refund is possible this is because it is true that if hotel will have a penalty nor dissaprove for a refund than they will definitely charge expedia.We know there will be times that the raeson for changing or cancelling a reservation is due to a valid reason e.g medical issue.But still expedia needs to coordinate with the hotel.We dont own the hotel so we need to work with the hotel to advocate our customers.How can expedia refund a money if the hotel will charge?..im sure customer's will say that is expedia's problem because you booked it with us.Remember we are also a company and as much as possible we stick by the policy of a resrvation you booked online.If we will refund all of the money for all cutomers who will cancel a non refundable resrvation..we will go bancruptcy (this may not concern the customers)..but this is a business.We ought not to contact a hotel in the first place for a non-ref reservation (even hotels will question "expedia" why we are asking for refunds on behalf of teh guest when there was already a policy imposed)..but we do it to offer resolution to the customers as much as possible. Others who dont know this judge expedia awfully right away.I would recommend you to:

a. prior booking read the policy
b. navigate and choose properly the hotel that you want to book.check out the pictures,equipments,services provided by the hotel so..

you will not end up calling Expedia and blaming us for everything.Ignorance is out of the question here!

Hello,

This is one of the agents working with Expedia.com. I have read some of the comments and am truly apologizing in behalf of the company specially regarding disconnected calls and long holding time. The holding time though is inevitable specially during presence of weather issues because we are experiencing high call of volumes.We are definitely working 24/7 even during special holidays to handle calls.If you want to recieve a call back at the onset of the call ask the agent to put in your callback number in the system. Expedia is not God who can do all the impossible things but we are definitely doing are best to help out our customers.

Most of the reasons why we also need to contact the Airline during cancelled flight is to advocate our customers to be reacomodated.Now it is not our fault if it so happen that the airlines are also recieving high call of volumes.Patience is a virtue ..if you have this than definitely we can help you out.Expedia does not own the airline we are only booking the flights and submitting the money directly to the airline..FYI.If we will go ahead and just reacomodate the affected passengers on a new flight and even going to process refund without airlines discretion (remember the mpney paid has already been forwarded to the airline immediately after the booking is made online) we will be issued a memo by the airline not following "business contract" and possible thing is that your flight will not be validated.We also have to work with the airlines by these circumstances. Just be patient and we are doing our best to help you out.

I work for a hotel and we deal with all of the third party sites and as for as hotel support goes Expedia is by far the worst. All of the sites give the hotel industry a bad name but Expedia surpasses the rest with the wrong room bookings and rude employees. I wish they would go out of business and let the hospitality industry get back to making thier guest feel welcome and not like a herd of cattle. Ive been on hold for 15 mins only to be sent to the wrong place and now I am on hold again. GET A CLUE EXPEDIA!!!!!

READ THE DANG TERMS OF USE. DANGIT.

Half the people I talk to daily act like they have never read a legal binding contract in their life. if you click the check mark- THAT MEANS YOU READ, UNDERSTAND AND AGREE to all hotwires policies.
AND it's really SAD that you only have to read the first line, and it isn't even condsidered the sketchy "fine print" like in those car commercials that squeeze all their restrictions and rules into the last 15 seconds of the commericial.

It says in BOLD CAPITAL LETTERS, NO REFUNDs/EXCHANGEs TRANSFERS OR CANCELLATIONS.
My favorite is when a customer calls in and they say "I know you don't allow refunds, BUT..can you just..."
OKAY SO YOU READ THE TERMS OF USE BUT YOU STILL WANT OFF THE HOOK??
It's not like when you're at the bar and play a lil titty with the bartender to get what you want. Although, I will say you get more flies with honey.
We are bound by contracts to uphold everything you agreed to, and to pay our vendors.You are bound by a legal binding online contract, whether you read it or not- you still took the time out to check the box and say you did. Now who's a liar?

OH AND REPS ARE NOT RUDE. They just have to deal with IGNORANT-demanding customers like you all day/Customer who are still in the mind set that they are always right; and if you've ever worked a day in your life you know 9 outta 10 customer doesn't even know what they are talking about- they just know what they want.
CUSTOMERS who don't know how to read simple instructions (which was drilled into our skulls in elementary school) talk respectfully to a complete stranger, or have to decency to admit when you made a mistake instead of trying to justify WHY YOU SHOULD BE AN EXCEPTION to the RULES YOU AGREED TO.

Despite how ignorant and RUDE customers can be, I actually love my job. even when my eardrums are bleeding from all the yelling- and I can literally hear the veins in ppls necks pulsating. It make me realize how childish people can be when they don't get their way. I know its much easier to put it off as the websites mistake, instead of taking responsibility.

Atleast this job has taught me to be more patient, and more contract savvy!! I always read my terms of use before I cyber-sign any documents. COS AT LEAST IF I READ IT BEFORE I SIGNED IT I WOULDN'T BE SO DANG SURPRISED WHEN SATAN ASKS FOR MY SOUL,
and I could only blame myself.
haha but not you the customer. you're going to blame me for your incompetence.

As a EXPEDIA Customer Service Worker, I want to say something. People, as long as you read our contract page and understand our policies we are able to help you. If you don't like them feel free to use other alternative websites or make a deal with the carrier/hotel/rental car ageny directly. Some people don't understand that EXPEDIA is a bussiness, therefore they have restricted agreements with hotel/rental/air partners. I've dealed with many cases where I'm unable to do something for the Customer, the main reason is because people don't read our Contract page. =( We are not asking that you need to read the whole "Terms and Conditions policy", let's be honest, we just display the most important information of this reservations.
You may hate me and call me a lier, but to be honest, I try very hard to help customers even if they are speaking with insults, profanity, etc.

Finally I just want to say two things:

1."No", we don't have a magic button where we can just click on it and change dates, times, cities or press a button to cancel your reservation. If the contract page says that the reservation is non-refundable or non-changeable, it is the truth and even us are not able to bypass that. Again, this is because of contractual agreements.

2. I can tell you that the "Information Entered on the Reservation" cannot be manipulated. As much as I hate telling customers, glitches are not possible. Often people think that we change this information at the time of booking, but never realize that sometimes those glitches happen because of a little mistake they didn't saw, therefore we think the website is to blame. (entering wrong information, accidently pressing the "Enter" button without noticing, presssing "F5" too many times when the page is not loading, etc.)

I don't think I'm allow to say these things, but I really don't feel good when I have to give bad news because after all, your hard-earning money is being used to make these reservations

Therefore, I hope someone reads this and give us a chance to help as long as we can. Maybe I will be the one attending you! =)

Good-bye.

First expedia is just compelling with the hotel or airline rules. It's not expedia fault if your reservation cannot be refunded or cancelled! On the first place before making that reservation you have agreed on the terms of agreement of the ticket or reservation. Customer's are just stupid sometimes. And FYI expedia has a 80% call resolution. so yeah everyone saying bad things here are the stupid customers who can't read the rules before making a booking.

Some of the Expedia customers are really good. They understand the policies and they are happy with Expedia. But there are a lot of stupied customers, who don't understand the policies and they keep complaining on Expedia. Even though the customers make mistakes, and are liable for a charge, they put the blame on Expedia. When we listen to the calls, we come to know that it is the customer who made the mistake and they are not willing to accept it. If the customers are not happy with the hotel or the flight, they shout at the agents, and mark them down.

then why would you comment on it when you dont even have direct experience with the company. i am so amused at the stupidity of some customers. they dont read, they make up stories, and keeps on shouting, blaming on whoever they can. i dont know but a lot are just plain stupid. we do have recordings. we know what transpired in a call so we'll stand by it.

I've never booked for Expedia, but I do work for a The Hilton Garden Inn and we occasionally have resevervations made by Expedia. What Expedia does is just request a room for you. They tell you that you've got a king bed or a room with 2 beds; in reality, they just request the room. they don't guarantee it. I would never ever make any reservations with Expedia!!