ESET Customer Service Complaints - page 2

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ESET customer service is ranked #498 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.30 out of a possible 200 based upon 29 ratings. This score rates ESET customer service and customer support as Disappointing.

NEGATIVE Comments

27 Negative Comments out of 29 Total Comments is 93.10%.

POSITIVE Comments

2 Positive Comments out of 29 Total Comments is 6.90%.

Issue Resolution

Reachability

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Disappointing Overall Customer Service Rating

  • ESET

    Customer Service Scoreboard

    • 32.30 Overall Rating
      (out of 200 possible)
    • 27 negative comments (93.10%)
    • 2 positive comments (6.90%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.5 Issue Resolution
    • 2.4 Reachability
    • 1.9 Cancellation
    • 2.7 Friendliness
    • 3.2 Product Knowledge

Add your review! Return to the main ESET customer service scoreboard page

Viewing ESET customer service complaints 26 - 27 out of 27
« Previous
21
Apr

Posted by Anonymous


4/21/12 10:20AM

Would not recommend at all!!


Problems:
1. They double billed me.
2. Never contacted me to correct.
3. Had to go thru AMEX to corerect.
4. Shut-off update service and I was not able to contact anyone.
5. No 24hr Tech Support.

....I could go on, but these are just a few of my issues with ESET.

29
Aug

Posted by Anonymous


8/29/11 2:31AM

3 requests submitted for technical support before a response was given. The response was rude, the technical officer would not believe a request had ever been sent and his attitude was disgusting. We were really shocked. The product is a good one but we would not renew our licence (we have been customers for years) as no-one should have to put up with being treated in such a manner as we have.

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619-630-2300

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