Corsair Customer Service

#2004446271
RMA#2004446271

36 communiques with Corsair culminating in a threat:"This is the last offer you will receive for a refurbished courtesy replacement.
Let me know if you would like to continue."

Read on & all shall become clear...

I bought a Corsair headset in 2018 (HS70), it was from their first run & it had problems with it's poor quality, so much so in that the earpads didnt last a year & the speakers were faulty-one important fact, i do not use the headset to game in, i use it to speak to my children on skype, so the usual wear & tear that a gamer may have subjected them to was not an issue with me.
I contacted corsair & requested an RMA, this took weeks to get going & their excuse then was something nonsensical for a company of their size & stature, nevertheless i was sent a replacement pair eventually & they too presented the same ear pad problem & deterioration of sound quality in less than a year-they too were returned (albeit Corsair initially sent out a pr of replacement earpads FOR A HEADSET THAT ONE CANNOT CHANGE THE EARPADS ON)

-the HS70's earpads are not meant to be changed so if there are problems logic dictates that one has to return the whole headset, which i did after numerous failed attempts to change the earpads-i get the feeling that Corsair wanted the customer to try swapping out the earpads and if they broke the headset in so doing, they would'nt have to replace the headset).
So i requested yet another RMA because i was stuck with a headset with audio problems and earpads that couldnt be swapped out (Google HS70 earpad replacement & you will see a myriad of videos & posts as to their substandard quality-in fact the headset itself has a ridiculously high amount of complaints about it)
These too were returned & eventually replaced with another new pair.

So i had had 2 RMAs for a headset that could & didn't even last a full year of medicore usage- but i bit the bullet & accepted the fact that i had spent my money on a poor product.

Around three weeks ago the latest headset that they had sent (and which was supposedly new & was LESS that 1 yr old), started presenting problems in keeping its battery charge, they would keep a charge for no more than 5 min!

So yet again i requested an RMA 3 weeks ago(it was going to be my last) but i was livid!

-how in gods name can Corsair keep shipping out products that were substandard (by the way ALL of my headsets were in mint condition & my RMA claims valid-i kept photos, should proof be needed-i say this because if they were not, there is no way that Corsair would have sent out replacements if there was one iota of a chance that i was to blame for the heaset's poor functioning).


My RMA was accepted,this time i asked if i could pay the difference and get a better headset,that had better reviews-the logic behind my request being hopefully i could pay the difference & end up with a headset that actually lasted more than one year!

I was told that that wasnt possible, but instead of a new HS70 would i accept a VOID headset since i didnt want another HS70.

The thing is that the VOID is a gaming headset-i had made it clear that i dint use my headset for gaming, ergo me purchasing the HS70.


My requests were denied & so i sent a long communique laying out the myriad of times that Corsair screwed up & i requested that my communique be sent to a supervisor.

Thats when the attitude and passive agressive behaviour started from Corsair.

I was sent a reply today that said :

"I do apologize for the delayed response I had my supervisor review this information.
Unfortunately this original headset was purchased in 2018 and the warranty has been expired for over a year.
We are still willing to do a courtesy replacement for a refurbished unit of the same model of your original headset.
Please let me know how you would like to proceed."

So we went from initially being offered a new HS70 or a VOID headset,to a refurbished HS70!

And their point was the warranty had expired-strange in that i was sent a new headset as replacement, so were they not under warranty-apparently not.
I debated that fact, to which Corsair representative M stated that they were now willing to only offer a refurbished model and that id better make my mind up or else they would close the ticket.

I was being bullied into accepting a refurbished item of a model that when new stopped working in less than a year-so how long would the refurbished model work for; 3-5 months if lucky?
The speed & manner in which Corsair went from offering to replace my headset for a NEW different model, to stating that either i accept an item(refurbished) that would fall apart in a few months or tough luck buddy, is astounding.
Bullying a customer when not needed just because you have the power to do so says alot about Corsair's doctrine.

I bought a CASE from Corsair, RAM , and as well a PSU (power supply unit).

The case was of ATX size, and I read a really good review for the PSU (SF600) which was for a smaller case however the model I bought it had a SFX-TO-ATX bracket , and I thought that the cables as well would be long enough for an ATX case since otherwise they wouldn't include a compatibility bracket if that wasn't the case... no??

That's where I was wrong, the cables weren't long enough (and for what I read on the internet, the cables aren't long enough for even smaller cases).

Contacted their Support and basically the solution was:

1) Oh, why don't you just buy another PSU (right size) from us?? (like the hardware is different or like a SFX electricity won't work on for ATX) [# just LOL]

2) Oh, why don't you just buy our pure awesome ultra *** cables for a price of a new PSU with cables included then???

Then I saw the big picture, where Corsair is among the few PSU vendors that sells cables separately (just checked Seasonic website) and they DON'T sell any cables separately because most probably they don't want to screw their customers twice as corsair does.

I don't know who corsair hired for the business administration / policy but it must be an idiot thinking this kind of way on doing business will save them on the long run.

Surely won't buy from them again and will make sure that no one else's that I know does.

Product or Service Mentioned: Corsair Computer Power Supply.

Reason of review: this company just want's to rip people's off.

Monetary Loss: $270.

Preferred solution: I already proposed them to send me the right size of the cables but they were to hungry..

I didn't like: Not transaprent, I will have to buy a new product from others.

Their whole team are absolutely incompetent! A simple RMA where the desired result was just a webstore voucher I could use to buy a new replacement. No refund, no replacement. Just what I thought was the simplest option. 6 days after the courier had marked and provided proof of the delivered faulty unit and they still haven't updated their system to show they've received it. After getting in touch, they tried sending me a replacement, not reading the ticket to see that's not what was agreed. After calling them and fixing that, I had to wait another 48 hours to get a refund approved, which apparently only happens when they have the faulty unit. After it was finally approved, I just had to send the faulty unit and when it arrives, I just wait 4-8 weeks for the refund to be processed. WHAT?? READ MY TICKET!! I call up again to fix that, and they're now telling me they need to track down the faulty unit before they can start the webstore voucher process which takes 7 days.

What am I waiting for?? What is taking so long that you can't just give me a voucher now? They weren't even able to put a manager on the phone, you need to wait 48 hours for it to be escalated for that. How ridiculous. If you order from corsair, you better hope nothing goes wrong because they're incapable of doing anything there.

Horrible customer service. As a business I would never use this company again, inferior products and support at premium prices. Support gives you the run around and tries to put all the burden on the customer in efforts to frustrate you to avoid seeking replacements. Horrible company, shady business practices, not a good business to deal with at all.

They should be boycotted until they learn to be a respectable business.

I see from newegg reviews that the bad corsair thumb drive I purchased had about a 20 to 25% fail rate as do many of their products. Corsair first strung me along with a temporary fix on a drive they knew was bad, until I could no longer return it to Newegg.

Then, instead of doing the right thing and just refunding since it was their fault I could not get a refund from Newegg, they try to frustrate their customers from getting a warranted replacement by putting them off with nonsense replies and refusing to ship the replacement after they said they would...hoping their good paying customer will give up.

A scammmy and shady company with a rather poor product is the best I can say about them.

I would like to start this review off by saying that I am a custom PC enthusiast, and I trust Corsair completely when it comes to the quality of their hardware; if you look at the current build, my case (more on that later), RAM, and CPU cooler all come from them. My case is a 750d, which is one of the flagship models, so I was surprised when it showed up on my door with a crack in the side panel window from a third-party reseller. This was probably due to shipping; however, the retailer told me that I would have to contact Corsair directly. It turns out that they are open from 10-5 on weekdays only, which was less than favorable; after waiting through a long weekend, I tried reaching them for an hour before I got someone on the phone. The overall resolution was simple: they would send me a new side panel for free. This happened in the middle of January, and I am writing this in early March, as I have not received my panel yet. After trying to contact them for another half an hour, I was told that they were out of one of the most important parts of one of their FLAGSHIP cases- this is unacceptable. To make matters worse, it will not be in stock until June. JUNE! Do they really expect me to wait that long? I ended up overpaying for a side panel on eBay because I did not want to get dust in my PC, which is really unacceptable given that it is one of the most expensiveness that they make in the first place. Not a positive experience in any way...

I ordered the H100i Liquid Cooler, 850 watt Modular Power Supply, and 2 120mm Ultra Quiet fans. A week after the order was placed on the Corsair website it was still in Pending status. I called Corsair to see if there were any problems and they redirected me to a department in which no one answered I was forced to leave a message. I called back an hour later and the same thing. The net day I called and had the same service; this time I was determined to get help so I began bouncing around the phone to different departments. Every time I explained the situation I was transferred to a department that went straight to voice mail. At this point I am cancelling my order and choosing a different company to purchase my computer parts from.