Posted by Kornnugget
I have been very happy with the service I have received from the call center. I have never talked to anyone overseas and I have had very short hold times compared with other companies that I have called. The resolution to my problem was quick and easy. SIDE NOTE: I have read a lot of the complaints. If you have a printer that has permanent printheads (Bother, Epson or Cannon) you CAN NOT let the ink run out. If you let the ink run out the print head will dry out and clog. This is why it will not print if you are out of one tank. Also you have to leave the printer plugged in and powered, this will also let it do its cleaning to keep the printer head clear. So when I see "I hardly use it and now it won’t print" I take with a grain of salt. If you have a printer that sits for a long time in-between prints then you should look at a laser printer. This has always been an issue with Permanent printhead printers. Know what you are buying.