Banana Republic Customer Service

On the first page of the provided documentation, it is stated that the pants have been shipped. However, upon further review, the second page indicates that they are still waiting to be shipped. This inconsistency is not only unprofessional but also confusing and unacceptable, especially for a company of your size and reputation.
As a customer, I am deeply disappointed by this oversight and the lack of clarity regarding the status of my order. Such discrepancies undermine trust and confidence in your company's ability to fulfill orders accurately and efficiently.
I urge you to rectify this situation immediately and provide a clear and accurate update on the status of my order. Additionally, I would appreciate an explanation for the discrepancy and assurance that steps will be taken to prevent similar errors in the future.
Please respond to this message at your earliest convenience to address this matter promptly. Your swift action and clarification are crucial to resolving this issue and restoring confidence in your company's services.
Thank you for your attention to this urgent matter. I look forward to your prompt response.

Items bought online and sent with rush shipping for trip were CANCELED!?! And when I called my items were no longer in stock! I will never give them another dime!!!!

Banana Republic has the worst customer service in the world. First off you are on hold for long periods of time. The CSR's need coachng on how to speak to customers. If you buy a product if its final sale your stuck with it if it doesn't fit right. I brought two sweaters and according to their size chart I got a large which didn't not fit right and they would not take it back, then I brought the same sweater in a different color and went down a size thinking that would foot and that one was too big. Spoke with several CSR's they were rude and 2 supervisors and they were rude too telling me the sweater was a final sale and I could not get my money back, so now I am stuck with 440.00 worth (2) sweaters and cannot get another size or my money back. I tried calling the corporate office and they gave me nothing but the run around telling that I had to call customer service back and they continue to run me around with the same crap sorry you can't get your money back. I will be contacting the BBB about them.

I placed an online order with a three day delivery date. On the delivery date I was informed of a delay and several calls to customer service confirmed that my order "was due to be delivered". I waited until after the delivery date and was then informed that I had cancelled my order. After several calls to customer service I was informed that "my order encountered a technical issue" and my "order was canceled to avoid further delays". I was unable to re-order because item was now "sold out". It is unacceptable that customers are treated this way. No wonder that many Banana Republic stores are closing. I certainly will no longer be a shopper at their stores or website.

I ordered my item with 2-3days shipping option, however the shipping confirmation email and tracking number said that it will deliver for 10 more days. So I called the customer service and talked with them for 1 hour. They changed what they said like they will reorder it with next day delivery then they can not etc... basically they did not help me at all. That was the worst customer service experience. I will never use Banana Republic again.

Placed an order and realized it was not the fit i wanted. I tried to cancel and they refuse to cancel my order after 1 hour of placing. Definitely wont buy from them again. Spoke to Shannon Johnson and rudely laughed and when i asked to speak to someone else she hung up.

Purchased a brand new utility jacket that was to be mailed out to me. I was not given a receipt nor was I informed of a new exchange policy that occurred days before. When I had to exchange it, I was not allowed to because of a few days difference despite that they had record of my purchase. Called customer service and even contacted BBB. They simply did not care. Jacket is brand new with tags, unworn, it didn't fit. Having been a loyal customer of 20 years I was greatly disappointed. I froze my credit cards and will definitely take my business elsewhere, it's apparent they just don't care.

Just called customer service about my last order. They couldn't not assit me the sale is final what I bought is a skirt it looks like a dress on the picture... so unfair and not professional to have people in sm customer service not being to help or assist client...what are they supposed to do then?

I ordered two skirts that do not fit. There appears to be much difficulty finding the "free" return label and one did not come in the package! A simple link to a return label should be readily available on line if you are not going to provide one in the package!!!! Why make it so difficult to return items of clothing that do not fit?? I will need to travel 1 hour away to return my items to the main store. I cannot even return it to the factory store. Not user friendly!!

I have been a loyal BR customer for many years. I bought a $200 wool sweater, washed it a laundry bag on hand-wash cold in a front load washing machine. When I took it out of the bag, there was a large amount of shedding.
Banana Republic refused to refund my money because the tag had been removed and the item had been washed. I never ever got to wear!

I will never shop there again!

There was no label with my items to go online and generate a return - stores have been closed - this is a real bother, will not order online anymore (Banana Republic)

No help whatsoever. My atm card was used fraudulently to purchase at Banana Republic. They apparently have no way to track who actually used my card, and don't seem to care about it either. Never have shopped there and never will either.

Don't try to return your item to Banana Republic because there is no return label online. It just gives an error

Tried to complete your tiny typeface receipt, tedious online survey in order to praise employee. Pushed submit, nothing happened so I pushed back to main page, everything erased. You wasted my precious time and valuable free feedback. Bye!

Cannot Get The Return Label -- All I Get After I Put In All Information Is 'error'

Worst Customer Support ever. The whole automated system is clunky, reps are hard to understand or incredible unhelpful and rude. There seems to be little to no internal departmental communication and it shows.

I was at the store on 5/8/16 trying to find a casual top to a skirt when I got approach by sales clerk and ask if needed help I told her a was looking to match my skirt she gave me a look that I was in question, I show her my skirt her reply was o I though it was our scarf, I told her I have no need to stele , she did not apology to me, it was embarrassing since it was next to another customer. Please sales ladies be more careful how you approach customers.

Good Day, I'm a loyal customer and been shopping at your store for many years. Over the years I have noticed a change in employees that you hire. I remember the days of entering your store and being greeted as I entered and as I walked through your store searching for something to purchase. I know things have changed and people have changed. However, I think you need to enforce that during training if any is given. I normally shop at the store located in Cherry Mall, New Jersey and from time to time I may visit your Ardmore store which I really hate visiting. The customer service really sucks from the time you enter the store. No one ever says anything to you until its time to pay for your purchase.(And that's even dry or more like pulling teeth for these people to speak) Associates at this store look at you like why are you even in the store. I'm black and yes your lil helpers at this store are mainly white. I listen to them greet all the white people that enter the store but not the black. And yes I experienced this today 2/13/16.Cashier #2047553 horrible! Along with the other helpers. Next time I visit I will be sure to record so I can forward to social media so other customers can see exactly what's goes on at this store. Please don't take this as a threat its just a promise from me to YOU.....

I need a return label and it is a total pain. I have the order number but it cannot be found. No Happy! I will not order on lie again.

Hi, I purchased 3-4 items from your Tanger outlets store in Riverhead NewYork on 1/4/2016 around 445 pm, after paying for my merchandises ( I had 2 big bags in my hand) I decided to go back to purchase more shoes so I asked store manager ( her name is Dana) if I could leave my bags behind the counter for a few minutes, she said she couldn't because of store policy , I was extremely disappointed about it, I'm a banana republic card holder, unless I get a fair explanation I'm going to throw your card .

Imy customer for 3 years never returned anything until to day a necklaces cost me $80.00 and $35.00 after 2 months they get ugly I just want credit they say no for that I prefer go to the 99 cents store and I know i can make compleints to then after 2 months because is cheaper but banana Republic is no is really no fear and the services at the store in South coast plaza really bad never want to buy any things from u guys be more professional

I have. Just tried to buy a pink stadium cost in petite
Large. And was told I could not. Use my F and F 50 percent discount because I used it yesterday
Yes I did and when I finished that order for a pair of gloves I told the rep that I would
D call back for more F and F items and. She said OK
She never told me I had to order them all at once
I had no idea and find this' policy to be deceiving

I sent a payment on August 28th for over $5,000, which has yet to be credited to my account. I faxed a copy of the check to the number given to me by Banana Republic last Friday, and mailed a copy of the check on September 15th and still the payment has not been credited to my account. I've also made several phone calls. Your customer service is in dire need of reform. My next step will be to my lawyers office.

This is the first time ever I write here, because I really hate this experience.

Yesterday I was at Banana Republic store , and shopped for $250, I usually love that store and the staff are so helpful and kind, so almost every time I went there, I purchased over $200 or $300. However, 5 minutes after my purchase yesterday, I looked online to check for the matching necklace of this bracelet I just bought since it was sold out in store, and I found out that online the price of the bracelet is on sale for much lower than the price I got, same style same color. So I went back into the store because I was still so near. The cashier was EXTREMELY- I MEAN IT, disgusting in her communication with me. First of all, she didn't look at me when I talked to her once she figured it was regarding a price difference issue. I even showed her the item on website, and she stared at me confusingly saying, well maybe it's just a different color with a different price. I showed her again, and she stared at me saying, is it $8 different, then repeated. As if I shouldn't care about this $8 or I am being ridiculous, btw it was actually $10, I don't know what was with her math. The bracelet itself is only $29, I considered $10 difference to be unreasonable and why should I waste that money anyway? It's not like I bought it month ago, it was 5 minutes ago! Then she turned really impatient and said, but I can give you the lower price in a very very intimidating tone, as if the queen of the world was doing that for me as a favor. But after a while she still wasn't able to make it the same price as online, didn't even apologize, told me well, maybe it's just differently priced. So I said I'll just order it online and returned it because I couldn't stand talking to her anymore. And even after that, she said to me with sarcasm, but the shipping fee will even be more than this difference..... I really wanted to say, what a bi*ch!!!!! But I didn't wanna make a scene so I said thank you and left. Seriously I was talking to her very politely the whole way, I don't know why I got back that kinda service.

I've worked in retail before as well and really don't understand why a service oriented store would keep such poor quality staff, not only does she fail as a cashier since she couldn't even get basic math right, her service and communication is so poor and rude, she is badly mannered, and most importantly, she doesn't even try to understand the situation-everything is so confusing for her. This store targets a lot of professionals and makes office clothes, if decency is your marketing point, there is no way this staff presents the figure of your store.

Please BR, this kinda staff, ruins your brand.

A few days ago I placed an online order with Banana Republic with a rush delivery and all seemed fine. The next day nothing arrived and upon checking my account I noticed the order was marked as Cancelled. So like anyone else would I resubmitted the order with assurances it would arrive the next day. Upon placing the order I noticed it was immediately cancelled. I thought perhaps I made a spelling error and went to my account on Scotiabank's website and to my dismay I noticed 800 dollars in Banana Republic charges for the two orders. Upon emailing since calling resulted in literally hours of waiting only to be hung up on I was told I would not be refunded. They gave no reason as for this and so upon many angry emails and calls and being told I would not be refunded I contacted my bank. Banana Republic did not cooperate and so I will wait a month for Scotiabank to investigate. Absolutely disgusting experience after being a loyal customer. This is absolutely fraudulent behavior and I have already returned every single item from this company that I still could. DO NOT shop here and if you do go in store, but even then be wary. I have never had such terrible service, any respectful company would cooperate and help me, yet they did not and instead insulted me and ignored emails. Good bye Banana Republic, I only wish I could use profanity in this review.

Kudos to a great employee, Olga, at Banana republic Houston Galleria store.
Olga was professional, caring, knowledgeable and helpful.
Thank youIlga.

On March 15,2023 around 2:00 pm I entered The Woodlands,Texas store. I was greeted by your associate named Joann. I was very impressed by her. She returned the two pairs of slacks happily and offered to help me find something suitable. I told her I would like jeans. She pulled three pairs that fit my criteria. She was courteous, knowledgeable, helpful, polite and has a beautiful demeanor. I felt like I was being assisted by an associate in a very high end designer shop. She should be educating all your customer service associates. Joann was outstanding in every way. Please share this with her.
Too many times people complain but never extend praise when it is well deserved.

I went to the store in King of Prussia, PA a few week ago. I was in line about to check out and the woman in front of me was VERY RUDE to the woman working there. She handeled it with grace and was the most friendliest person EVER to me. We laughed and had fun as I purchased my jeans. I unfortantely went back a few weeks later to return them, because apparently I could only return back to the store. No mail in returns, no outlet returns. They did not fit and I ended up closing my credit card account after having to go all the way back to the mall to return. But when I got there, it was the same lady working. She remembered me and greeted me with such positive energy and a smile. Her name was Tracey Randolph and she deserves recognition for her impeccable customer service!

You have forgotten me. I haven't received your email since August 28, 2016. I am your huge fan having 60% BR clothes in my closet. my email address:

I am at your best customer list for years. Please check your computer of my contact.

Thank you.

Store 6739 is the best! Much thanks to Zafir for not only being the best in customer service for my sister who purchased a great outfit ON SALE but to me who inadvertently left my wallet behind. That is one caring team! 10/10

Sales associate Rose from Banana Republic store #4169 in NYC 17th St and 5th Ave was very helpful.
Today she patiently searched NYC BR stores to locate a specific bag for me.
Thank you for a great service.
Teresa

I was shopping for Christmas and was having a hard time finding a shirt. When I walked into Banana Republic a sales associate by the name of Robert was extremely helpful. He made sure I had the correct size and when I finally decided that I wanted a specific shirt, he found one on display and made sure it was folded to perfection with clips holding it just like it came out of a package. I was going to walk out of the store, but Robert was so helpful, I just had to purchase something. He is truly a great employee.

Working for Banana Republic can be somewhat daunting when you feel that the color of your skin determines whether you get hours or not. Filing a letter of complaint is not even worth the effort because HR does nothing except make you feel that you're in the wrong and not the managers that are at fault. The reasons for that is they're all good friends and drinking buddies. Just ask the workers at Banana Republic in Florida. They should try doing an undercover boss kind of thing...they make me sick.