Anytime Fitness Customer Service Complaints - page 2

The manager of auburndale anytime fitness refused to let me get my possessions,$50 headphones my plug my cord for charging my phone and berated me in front of everyone and talk to me like I was a child I'm 64 years old. Told me I wasn't allowed to go in and out like it was her house told me I was not allowed to use medical marijuana around her facility even though I can't work out without it and it's totally illegal the police who spoke to me told me I should call and talk to you even they realized she was abusive and this is not corrected ASAP is going to lead to a lawsuit if she deleted the film that's obstruction of justice that act alone is a felony

Watch Out!!! The Gym Is A Rip Off. Dont't Sign Their Contract They Think They Own You And Your Money!!!

From London ohio anytime fitness.
Been a member sense it opened. Been thru about 7 managers. Our manager is terrible.
Never says hi, don't even look at you.
Always texting on his phone walking back and forth from one end of facility to the other.
Doesn't fill wipes or soap even when asked to.
Works out during his work time.
Leaves the facility random times.
Leaves early and has the trainers lock up.
Constantly talking to his trainer buddy .
One of my friends that was a member there told me that Nate ( manager) walked up to him while there were other members with him including a lady and told him he had " b-/:h ) tits. The member told me that was it and joined another gym.
It's by far the worst it's ever been.
I don't enjoy going there anymore.

I was harassed by a guy and I end up getting my membership revoked! Anytime Fitness is a joke!!!! Lockport IL you pay way to much for small space and there's always something broke! The owner is rude! No towels, no tanning, no massage bed, no respect. I'm happy to not be there anymore. I get harassed by an old guy and this is what I get after 10 years goin there!!!! My rating is a negative 0

Any time fitness COLINDALE Very bad costumer service ! I tried to call them so many times to cancel my membership because I m pregnant and no luck! All time the time when I was calling they was busy and I even been there and guess what ? they was busy and telling me to call next day ! VERY DISAPPOINTED! I don't recommend!

The anytime fitness in London,Oh flat out lies to people and tells them they are signing a 1 year contract when really they are signing them up for a 3 year contract and automatically enrolls them in an auto renewal without their consent. I was victim to this very thing as well as another member of that gym. I tried to cancel due to medical issues and was refuse every time I tried to reach out to various staff members including the manager and district manager. In a moment of frustration while trying yet again to cancel I was not real nice to this manager on the phone after the hassle I have been put through he out of spite blocks my number, bans me by saying I threatened him but yet apparently isn't threatened enough to cancel my membership,contract,or unauthorized auto renewal. I tried to just put a stop payment on my card, they hit through that and continued to charge. I should not have to pay for something I can't even use. I had to change cards twice and hopefully this time it does the trick. I have contacted the Better Business Bureau and the Ohio attorney general and am trying to get this matter resolved. This has been a nightmare and hopefully by waving a red flag I can prevent someone else from having to go through this.

I signed up for Anytime Fitness on 5-21-2022 in Aptos, California club #559. The day I signed up about 5 min after I completed signing and touring the club a customer approached the Gym Manager about raw sewage flooding the locker rooms. I was extremely apprehensive at this point because that is disgusting and shows just how poorly that particular gym is ran. Since I already signed the contract and was not told by the manager (Andrew Gutierrez) that I had a 7 day cool down period to where I could cancel the membership without being billed. If I was told this information upon signing up I would have canceled the membership that day. Ok moving forward a few days after signing up I contracted COVID-19 which led to shortness of breath and trouble breathing in general. With my health situation changing I felt going to the gym would be not only selfish because of the risk of me infecting others but also the discomfort I was feeling from walking up a flight of stairs or even just walking to my vehicle to get to work. With this being said I never used or utilized the gym membership that I recently signed up for (my key fob has never been used and the gym records reflect that). Without me using the gym even once I decided to contact the gym manager and to cancel my gym membership. The club manager contacted me back and told me that in order to do this I would need a letter from a doctor. I contacted the gym manager back and let him know that I didn't need a doctors letter to signup for the gym and I don't think I should need one in order to cancel my membership. I was told by the gym manager (Andrew) that the only way to cancel my membership is with that letter so he refused to cancel my membership. Within a day of that email from Andrew I started receiving harassing calls from ABC Financial regarding non payment on a gym membership that I have never used and that I don't plan on using. Canceling a gym membership for unforeseen circumstances during a pandemic should not be this difficult. I was actually thinking of renewing the membership once I started to feel like myself again but after this horrific experience I will never again hold a membership with Anytime Fitness and will tell anyone and everyone I know to not hold a gym membership with Anytime Fitness.

I need to speak with or correspond with someone that can help me with the cancellation of this gym membership before it's sent to collections and affects my credit. This is the worse experience I've ever had pertaining to a gym and there needs to be something done about it immediately.

The Club in Orange, is an absolutely filthy facility. The equipment is old and in disrepair. The TV don't work.

I would not advise anyone to get involved with this company. Please go to an actual company that does business with integrity. These people are trash! Stay Away!

I've been a member with your facility in Arkansas City, Kansas for five years. I have added both of my sons. My oldest son left for Marine Corps in December 2021. I have been into the office to cancel his membership. They tell me that to do so I have to have him present, which is not possible. Or have him do certified mail new address military ID number etc. On top of that he hast to pay his remaining year balance of $511 plus $50 cancellation fee.
I still have my membership and my other son's membership for over $100 a month. All of which come out of my own personal account.
I want my oldest son out of his contract with no cancellation fees no further dues and no collection services., or fixing to blow this up on social media.

Thanks for your time

Stay away. The gym is small and the vibe is horrible. This applies to the Union NJ location.

Worst customer service EVER! Expect me to pay to file a complaint NEVER THEY CHARGE A MAINTENANCE FEE AND DONT FIX NOTHING! They don't fix things I calling Better Business!

I tried to enter my gym in Anna Tx on March 1 2022 my key did not work The manger fixed everything the very next day right in the middle of my workout some rude lady disrespectfully approached me and rudley asked me to leave I have been a member of anytime fitness for quite some years and I am not a happy client the problem is still not fixed I have ruined my weekly workout plan and quite frankly not sure how were going to fix this issue

They are add on without my consent turning a 6 month try out in to me owing them over a grand for nothing I signed for.

Anytime is really worst. I tried to talk to them cancel the account they was like you have to pay 50-80 dollar for not using a gym.

I had to cancel my membership because I was charged when the gym was closed I had talk to one of the manager( Rami ) as I could not find the charge back and bank could not also. I went to gym 3 Times talking to Rami and he was obtrusive, aggressive and offensive. I did not get a refund for the fees charged when gym was closed during Covid and he did not care or even try to understand. I ended up missing my money and that's ok but that's the worst service à so called manager could provide. I will not advise any friend or neighbours to go to that gym as I do not wish the same thing to happen to them.
Membership closed today. I was also told that I should get refund for the key when I gave it but not true worst place to be

On 03/29/21 while staying in Rockville Maryland. I decided to see if I joined an Anytime fitness gym, could I use gyms all over the east in my travels. I looked up and called the 3 closest locations. I was unable to reach any staff on the phone in any location between the hours of 18:00 until 18:15. This only lead to being trapped in a useless automated loop. So I traveled to the 3 closest locations between the hours of 18:30 to 19:20. I was unable to find a staffed location to handle my membership or questions. I knocked on the doors of all 3 and asked members for staff and none were staffed. So after 1.5 hours of trying to joined your gym I went back to my motel and quite unimpressed with your corporation.

My husband and I (Randy and Amy Rigby) bought memberships last year and shortly afterwards Covid hit. We are essential workers therefore feel we shouldn't be around other people plus we have our grandkids some weekends. With that being said, I contacted the gym (Bluffton) where we have memberships and asked them if there was any way we could have at least one membership returned due to us not feeling comfortable being out. I was told that they wouldn't do it. I'm reaching out to you and asking for some understanding during this crazy time? I thank you for your time. Amy Rigby

I submitted both a doctor's letter and proof of moving to my Anytime location in Toppenish, Washington. The location refuses to cancel my membership even though my doctors note show I cannot use the membership for over a year. Then, I asked the membership be moved to a different Anytime gym due to my move, they refused as well. All of these are included in the contract. I am not sure how to move forward if the contract doesn't mean anything.

I have been trying to cancel my membership since July. After leaving several messages with ZERO response I requested a reply on the website for new registration.. the ONLY way anyone would respond!! I told them I have been trying to cancel due to losing my job and because of the virus we aren't allowed to go to the gym. They finally responded, was to told I wouldn't get charged for September, but was charged MORE than the normal amount and then again in Oct. I have paid over $300 for a membership that I can't use and due to losing my job can't afford. How am I suppose to cancel if NO ONE responds??!?! This gym was fined for opening when they weren't allowed and were warned several times prior to be fined!! They were then fined a 2ND TIME!!! Please advise how I can get a refund and get someone to respond!! I know I'm not the only one having this issue. The owner of the gyms here in Yakima and Selah WA do not care!! Please help!!

I have been trying to cancel my membership since July. After leaving several messages with ZERO response I requested a reply on the website for new registration.. the ONLY way anyone would respond!! I told them I have been trying to cancel due to losing my job and because of the virus we aren't allowed to go to the gym. They finally responded, was to told I wouldn't get charged for September, but was charged MORE than the normal amount and then again in Oct. I have paid over $300 for a membership that I can't use and due to losing my job can't afford. How am I suppose to cancel if NO ONE responds??!?! This gym was fined for opening when they weren't allowed and were warned several times prior to be fined!! They were then fined a 2ND TIME!!! Please advise how I can get a refund and get someone to respond!! I know I'm not the only one having this issue. The owner of the gyms here in Yakima and Selah WA do not care!! Please help!!

I would like to make a complaint. Today when I called because a charge appeared on my account with no notice, the staff member Ally laughed when I told her that I am unable to use the gym because of COVID and it was not right of them to make charges without notifying the clients. I asked her to cancel my membership many times (this is after sending multiple emails during COVID to cancel). She told me she couldn't cancel and I explained to her that I am not able to use the gyms services due to COVID and that this will become a legal matter because of how they handled it and laughing at me because I cannot use the gym because of COVID is not appropriate. She finally took the charge off my account when I told her I wanted the owner to call me. This is completely irresponsible way of handling customers. I am very disappointed and am looking into legal action as I stated to Ally if I do not her back from her manager or the owner.

To whom it may concern,

hello. I Like to file a complaint about the rudeness and very unfriendly servive I have recieved in Your clubs In Minot, North Dakota. I understand that the covid-virus situation has made things difficult, But as a veteran of 10 years servive (USMC)I have never seen such disrespect and poor customer service. I cant believe that Anytime fitness cannot make graces for our veterans. Why not allow us to pay month to month?? I cannot sign up for a year contract plus enrolement fees! You dont honor us vets, you treat us like "shit"' when we was the ones that gave you the freedoms that you have to Live in this country!! Why not give us a Discount or a privelage of not having to pay your Enrolement fees and a 50% discount, something!!!

Terrible gym. The owner of the Sherwood, Oregon location is rude to the customers. The gym is always a mess. I complained three times about weights left on machines, weights piled in the middle of the floor, and general untidiness. I received no reply. Also the gym is charging it's members for the month of April in spite of the fact that the gyms are all closed. When I asked about this the owner ignored me. And after really pushing was told very rudely that there would be no refunds.

My seventeen-year-old signed up for a contract without my permission at the Port Washington Wisconsin Anytime Fitness. I told him he needs to get out of that because I did not approve it and he does not have $80 a month and I'm not paying for it. They told him that he needs to pay a $250 cancellation fee. I told them that a seventeen-year-old is not legally binding when he signed the contract.