Amazon.com Positive Customer Service Ratings - page 2

I just got off the phone with Jane.
Previously I had made an order that needed immediate reconsidering. Although corrections were made, both man and machine let it slip by unscathed until a daring feat of my own. I intercepted the package, had a brief struggle of power on my doorstep with the delivery man and sent him packin' with everything he packed in. Return to sender. Tm.
While couch lounging. .I mean business networking, I got anxious for my refund upon return and called up some services. I got to speak with sweet Jane from probably an amazing town who told me not only was my package just days outside destination, but that she would refund my purchase early saving me days wait so I can continue solving life's problems. One amazon purchase at a time.

Since this comment I bought a motorized sail boat that happened to bump into Jane's at the local pond. Dry docking for repairs we had coffee and exchanged hobby store references. Been married ever since.


Ok some parts have been dramatized and some simply willed speculation. But for the important part. Thank you Jane.

I called customer service regarding a problem with a package possibly being lost since it was so far past the expected delivery date. At my request, they immediately re-ordered my items and are sending them by expedited shipping. What more could I ask! I think that is pretty darn good service, especially this time of year.

thanks' for making returns so easy ,your service & support are the best !

I had a problem with shipping where my order was delivered to an old address. I contacted customer support and within minutes they corrected my account and were sending me a replacement order overnight free of charge! Thank you so much!

I've been with Amazon for at least 5 years. I've had several discussions with different representatives and while 5-10% could care less about customer service, 90% of them truly seem to care whether or not I am a satisfied customer. I have not had ONE issue that was not handled to my satisfaction and I do 90% of my shopping on Amazon. The only thing I can't purchase are refrigerated items, so I'd probably leave my house even less often if they start selling that.

My latest snafoo? I purchased a CD with the Autorip option and apparently someone advertised it incorrectly as they didn't have the instant download available yet. When I went back to find out why it wasn't in my library it was no longer available. I "chatted" with someone (obviously from a different country) and he didn't seem to understand my dilemma so I called. I was transferred SIX times and talked to some pleasant people and some condescending people. The chat guy stayed on the whole time and offered me a $5 promo for my inconvenience (which I turned down at first) and after the condescending guy I accepted.
Long story short, 90% of the customer service reps really go the extra mile to make sure Amazon customers are happy. I know most people are likely to leave a bad review so I thought I would make sure I left a positive one.
Trying to be a better person and all ;)
I know Americans are pissed about sending business out of country, but I can tell you honestly, when it comes to customer service, Home Depot is about the only place I don't leave feeling like I just did THEM a favor buying in their store. Having been in Pharmacy customer service for YEARS, I've seen customer service dwindle substantially within American corps and I'm only 52.
Thanks again Novil. You're a gem.

Amazon customer service was very helpful and prompt in helping me. I appreciate their willingness to work with a college student who needed to return a product. The textbook I purchased from Amazon wasn't needed anymore and they helped me get a refund.

If your card was charged and you have to wait 10 days for your refund. That means your card is a Pinless Debit Card. You need to change your settings if you don't want to use your card as a pinless. And for your card to be charged once the items ships out.

This is online shopping, not a retail shop. Amazon puts an authorization on your statement so once the item ships out, they will give a go signal to your bank so they can get the money. Now if you cancelled your order, it's up to your bank whether when will they remove the authorization. If you bank says you need to call Amazon, your bank is lying. :p

I had not received a refund within 12 hours than began to panic, then I called customer support and I was in contact with a man named Greg. Greg had helped me get through the whole situation and could tell I was worried. He showed care and assured me that my refund would be processed within 2 to 3 days in total and if not amazon would solve the situation. I am very satisfied thanks to Greg.

I had a very positive experience with Amazon customer service. I had ordered a jacket from a third party and they sent me the wrong size, twice. Amazon customer service employee, Fernando, helped me resolve the issue by sending me the proper sized jacket and refund within the next day. He was friendly and very helpful.

just want to say thank you to Jess, well spoken kind woman.Best customer care service I've ever had, amazon should definitely give her a promotion.

I have always received wonderful customer service from Amazon, anytime I have had an issue they have resolved it in a timely manner. The chat option has been the fastest way that i have found to connect with a customer service associate. Great job Amazon!

Great customer service, had a Warehouse order that was cancelled due to stock and the rep sent a brand new unit at a discounted price.

THANK YOU ! Jason for your fast professional help. I'm so pleased, instant live help and the problem took less than 5 minutes to fix from start to finish. That is why amazon is my primary place for online shopping. Other vendors could learn a valuable lesson from you. You folks are simply the best.

Cary Johnson

Had a very good customer service from Amazon today, the order somehow went wrong (system fault, or my mistake) so I was trying to sort it out. Turns out I had to place another order including the item that was not included in the first order but I had to give up on it since the shipping costs more than doubled compared to the first order. The chat service person offered to help with the shipping costs for this one and waived it for me! Very happy with the customer service, she was also super friendly :D

I had a great experience with them! They were quick, understanding, and polite!

I recently had a very pleasant experience with amazon's customer service when I shipped my order to the wrong address. Once I contacted the Amazon customer service department, they replied back with in two hours.

I had ordered a Herschel backpack that I shipped to my old address. They refunded me for the previous order and told me to put in a new order. They also provide me with one day shipping!

I was very thankful for the such prompt and proper service.

My family and I have used amazon for a few years now and I can't begin to tell you how impressed I have been with customer service. They have helped us with several issues returns, replacements, kindle troubleshooting, a stolen delivery, shipping requests, and just plain Q&A. I love the "call me now" option!! I have never waited more than a minute for the call and most of the time I am talking to a person before the automated greeting is over.

Shopping amazon has always been a wonderful experience, now that I've needed a little customer service help I'm even more impressed! NO wait time, fast, friendly, understanding, just a truly great customer service experience despite the hiccup. So many of these other internet venues could learn from amazon on how to treat customers with dignity and respect. Thank you for taking such prompt care.

hello my name is richard roebuck and I want to say that amazon .com is the best service there is/ I constantly buy products from amazon.com/ they have the
fastest and most reliable delivery system out there/ 5 star rating

Mere 2 minute wait time problem with order handled in moments. I am thrilled & shocked how fast and professional the CS dept is. I am a appreciative happy customer.

What's best about amazon is, this is the one and only time I've ever needed customer support in 7 years. The service was instant, fast and reps went out their way to make the situation right. So much different than that gosh awful auction site ebay. Anyway...I am so pleased I felt compelled to say thank you once again and leave this rating.

Thank you Amazon for treating me like a valued customer.

I spoke with Renah G 12/9 2:15 PM EST. She is really awesome and very sweet person to speak with. She understood my exact problem and provided a solution. I will give 5 stars for her. Appreciate your help Renah!

I have had great success anytime that I have contacted Amazon with an issue. They have resolved my issue immediately! I purchased a riding motorcycle for my son last Christmas and it quit working. My husband and I read the reviews on the product (which we should have done to begin with) and saw that many people had the same problem. I called Amazon and they offered to send me a replacement. I told them that we had read reviews and would prefer to purchase a different riding toy. They issued a full refund and we purchased another one that worked great. They didn't even want the broken one returned. More recently we had an issue with a tablet we purchased that quit working. The manufacturer would not help out all, and Amazon issued a refund and had us send the broken one back and they dealt with the manufacturer. Kudos to Amazon for great customer service!!!

They are excellent. Always helped me the best they could. Never have a problem with them. Sometimes refunds do take a bit of talking and time to come through but they are amazing at their job.

Amazon proactively replaced a package that UPS had lost/misdelivered.