Stream Energy Customer Service Complaints - page 2

This s a terrible company that doesn't really have a corporate office. They have poor customer service, and ineffective supervisors. If you are able to get your electricity through anyone else I STRONGLY ADVISE YOU TO DO SO!!!!!!!

Customer Service people are rude and non caring. I just switched to them and have 4 sites since I live in the country, each site has a separate bill. I asked my billing address be all the same they did not do this and I paid the bills, i received but not the bill which was my water well. Several of the customer service people appeared to have difficulty understanding English. I paid the bill immediately and they told me they were sending it priority which I found they did not and that the electric to the well might not be turned back on till Monday

Mr. Gilmartin,
Very bad experience. I changed over, signed up for auto payment and it still hasn't taken effect. Now I am 2 months in and am told it will be another 2 months before it takes effect.
Customer Service is a joke. If one finally can get through to a person, they can do nothing. Stream Energy seems to think the contract is a one way street. We provide electricity you must pay regardless of how difficult we make that for you to do - then we penalize you for not figuring out our policies.
When in doubt send notice of cancelling service. No doubt you will take more time to try to collect cancellation fee and hurting credit rating than fixing YOUR PROBLEMS.

Terry Moore

Terrible responses from "supervisors" their horrible no response, thy care less, so Don't Wait to have your power Out please....we already paid them twice the "late fees" and backed up stuff...it sucks

We (my sister and I) paid the final bill with two checks, my sister's check was posted and deposited, Mine was deposited but NOT posted to the account, I tried to tell the clerks about this, now I have to submit copies of the cancelled checks, apparently they didn't want to take my complain. The check was deposited to their
account.

this company is a bad company they like to lose peoples money and double bill. I have paid them three times on auto bill pay and all three times they have lost my money and made me pay again the say that they have no record or even know where my money is. I think that they are a taking peoples money and mis placing it there is a on going thing with there company just want to say watch your money and you account

Horrible customer service!! Nobody at this company is on the same page. I'm a new resident called Stream to connect service last Wednesday, they took my $250.00 deposit and let me know that it should be on the next day by four but most likely in the morning. So Thursday came and went and Friday afternoon came and I called to get an ETA, I mean this is a new residence and we haven't had electric for 2 days, not to mention there are kids involved! So they tell me the previous resident had a switch hold put on the acct. so I would need to fax over my lease, then it would be 24-48 hrs before it was reviewed.. Seriously??!! its already been 2 days so now because of their negligence we still have no electricity and not going to for another 2 days, you can understand my frustration...after talking to a supervisor that was NO help at all, and NOT concerned about the customer at all, we faxed the lease. We don't expect to have service through the weekend so rent a hotel, ( money we did not have after a move) Monday comes and still no electricity. Tuesday comes and we call again they tell us at this time " oh, I see the problem you didn't send in the NOS form." Nobody told us about that form or the lease or anything else for that matter!! so after talking to 3 supervisors who lied saying they were faxing/ E-mailing the form we finally got it and faxed it over. so sadly to say its exactly a week and we still have no electricity, no help from this company to make a smooth transition no apology or concern for my family. This whole company needs to be trained on what Customer care truly means.

This company is the worst to deal with. My gas was off a week ago today and I was told last week that it would be turned back on this past Friday. No one showed up and when I called on Monday they said they apologize but they will hae? someones come today. So around 2 p.m. no one came and when I called they said that the person I talked with didnt put the order in, so that make two times that they didn't do their job and now I have to wait 2 more days for my gas to be turned back on.
When asked to speak with a manager because I wantes to speak with someone
in their corporate office, I was askes why? And that they can't call out. Not even a manager.
They have the WORST cust. serv people you in the world.

I do not recommend this company!!! On a random bill they said that they forgot to charge an AGL fee and that I owed a huge amount. I payed this amount and then 2 months later got another bill stating the same thing and showing that I owed even more money for a mistake they made and never proved with post bills. The rep said I could wait to pay the amount until they could figure out if I owed it or not and they next thing I know my gas is turned off with out any notice. I have always payed all of my bills on time with out an issue and this company is ridiculous to deal with. The bill is always wrong and the customer service is never helpful....Go somewhere else!!!!!!!

I call the number and can't get through...very, very frustrating. I guess I will just stay with my current provider.

I was placed on a payment arrangement for 126.95 until the 31 and now I'm being told the amount was for 200.69 when that was not the amount I was told so I ask to speak with a supervisor he tries to argue me down and then call me a liar and I told him to pull the recordings but he kept blowing me off when I asked him to pull the recordings because I shouldn't be penalize for something I wasn't told this is unacceptable,unfair,and just wrong I have never had a problem with this company until now

Stream Energy's customer service is terrible! I made payment arrangements once before and they told me that me services would not be disconnected. Well guess what?! They lied! I called to discuss this with them after the fact and they apologized and waived the reconnection fee. Pretty good - or so I thought. Today I called them to make payment arrangements. It's Friday and I asked to pay them on Monday... ONE business day! They said that my power would not be cut off; HOWEVER - because I already had a disconnection fee waived - they were still going to charge me a 5% late fee. Hello! They waived the fee because they dropped the ball! It gets better - I offered to pay part of the balance and the remaining on Monday. I assumed that the 5% late fee would apply to the late balance. Wrong again! Initially the the supervisor told me that if I did this my late fee would be waived - Then he said he was wrong and even if I paid all but a dollar of the balance today - I would still be charged the late fee of the entire bill! When I expressed shock about that rule he actually told me to go back and read the fine print in my contract. So I guess he means to tell me that there is a bunch of hidden details that they hope you don't notice when you are signing up! I just don't get it. Times are tough and competition is steep! I would think Stream would make efforts to keep their customers! Crazy!

Stream Energy customer NON-service is the worst. I got a deal for a good fixed rate for a year. I called their customer NON-retention line and they would not even try to match it. Their rate is their rate. Just deal with it. So I did.

My contract was up in late August. I switched to a new provider effective October 1st. They billed me $100.00 for early termination! After calling customer NON-service, I paid the portion of the bill that excluded the BOGUS early termination charge. They were supposed to drop the charge within 48 hours. So I forgot about it.

Then in early December I received a collections letter for $100.00 to Stream Energy. Needless to say, I went ballistic. They had not dropped the charge as promised. They had not sent me a bill showing the BOGUS early termination charge as still due. They simply called in the attack dogs. More stellar customer NON-service!

I called customer NON-service again and read them the riot act. They finally dropped the BOGUS early termination charge as showing due on their billing web site. I also demanded that they contact their attack dog and cancel their collection effort. I have yet to hear any more from them but it has only been a few days. If anything gets posted to my credit score pertaining to this, they will be sorry. Stay tuned.

I renewed my contract in May 2012 while I was living in Houston Texas. I knew at the time there was a high probability that my company would move me to another state. I explicitly asked if the early termination fee would apply if I was moved. The response was no; so I renewed.

My company did move me several months later. When I called to cancel service I told them I moved. I was told that the person who bought my house had already set up service with another provider and my service was cancelled. I thought nothing of it.
When I received my final bill I was shocked to see the early termination charge. I then called Stream up and was told that they needed proof that I moved. I specifically asked what would constitute proof. I was told by the Stream representative my new drivers license where I now resided would be fine, so I promptly faxed off a copy of my new drivers license.

Imagine my dismay in receiving a past due notice for the early termination fee 3 days ago with the added threat on the notice that it would be sent to a collection agency if not paid. Again I called Stream back and was told:
1. I didn't cancel the service the purchaser canceled. ( I responded that yes I did call and cancel and that I have no control of the purchaser's actions)
2. They acknowledged they received the drivers license fax, but it was not sufficient. They now want a copy of my new provider's electric bill. I will be making a special trip to a UPS store to fax it today.
3. They did not acknowledge the fact they gave me the wrong information to begin with

If I move to any state in the future that has Stream/Ignite as an optiion, I WILL NOT USE THEM as long as there is any other viable option. They do not hold to what they tell you.

Their customer service is the absolute worst customer service I have ever dealt with. They double charged my card taking my kids grocery money and would do nothing to help me get it back any sooner than 3 weeks. I will be changing companies and reporting them to BBB. I would not recommend going through this company.

I am a single mother of three boys and had been a customer of Stream for over 5 years. My electricity was disconnected because I had accidentally paid the amount of my previous bill leaving a balance of $45.00. After I paid the balance I was put on hold for 2 hours and kept getting disconnected and having to call back over and over again. This made me over 2 hours late to work... I could not leave my 3 sons (ages 15, 13, and 10) at home without electricity in the middle of August in Texas and I could not risk losing my job for being on hold for hours... So, I was forced to break my contract and call another electric company. I called, and wrote many letters explaining my situation and they said the were sorry but they refuse to reverse the $250 early termination fee. This company dose not care about their customers and will not work with you.

The service is great but the some of the agents cannot do basic math thanks to whomever the lady was my sevices are cut off due to her error instead of fixing the problem she just notated the correct amount in her notes someone need to be held responsible an there is no one to help exspecially the supervisors i have spoken to.

The best number to call is 877-220-8851

Their hours are:

Mon-Sun: 8:00 am to 8:00 pm
(all times Eastern)