Round Table Pizza Customer Service Complaints - page 3

I would have loved to try this magnificent pizza, but for some strange reason they don't take cash on deliveries. The girl asked the manager and it was a definite,",NO". Nobody could give me a reason why. So why would I go here.

I went inside to use PUBLIC restroom, wasn't able too, disabled also have multiple health problems,manager was extremely rude as she's telling me to get out in front of customers,embarrassing me just for wanting to use restroom, what ever happened to "Customer Service" NEVER !!!! AGAIN Corporate will be hearing from me ?

Your Colusa,California Round Table location needs to be reviewed.
I visited this location on 11/7/21.
It had to be the dirtiest restaurant I have ever visited.
Dirty dishes and garbage on every table.
Floor was also covered in trash and food.

Quality and customer service have declined to point of Little Caesar's pizza. Why pay $22.99 for $6.99 product. Last time I "try again" in hopes it would be better. Just thought that 2 new Pizza places opening up over last 2 years would drive improvement, my mistake and my last dollar to Round table. Told soon the really great Pizza place in town, Pogo's will start delivery. Finally a light at the end of the tunnel and it's note a late pizza delivery, warm not hot.

My wife is 4 months pregnant the baby only wants round table Pizza even though it's expensive it's worth the money when they do it right the round table Pizza on Kiefer boulevard guess round table a bad name last night went up there and picked up my burnt pizza and have them make it all over again still came back burnt the second time so I could have got my money back or go home with no pizza don't know which one was worse

Ordered XL original crust pepperoni and was served thin crust. Employee said it was original. I have receipt and picture of my purchase. I was not refunded or made a new pizza. I want a refund from here that's why I brought it to corporate. Very unhappy customer. I've been a frequent customer at the Fairfield Ca - North Texas Location for years. Their salad bar isn't the best either. It's either messy and their croutons and wonton strip toppings are supposed to be crispy. Well these were soft and cheery not crispy. What a disappointment for a nice pizza branch restaurant. Person who rung up my order was name Chyna per under my receipt.

I ordered XL original crust pepperoni today. They served me thin crust and was told it was original. Was not given refund or replacement. Unhappy customer. I'd like to get a refund through here possibly.

I spent $63 on a family size Ultimeat pizza from @RoundTablePizza @ Lincoln in San Jose. Pizza showed up burnt, overcooked, cheese missing & dry. When I complained and sent pictures and message to Manager I got the runaround. They didn't replace the pizza, refund my $ or return my call. Worst pizza/customer service ever! My boyfriend posted pictures and post that are now posted on Facebook, Twitter and Instagram about our horrible experience.

The owner of the Burbank California store is extremely rude. He makes you feel as if he is doing you a favor for buying his delicious but extremely expensive pizza. $11 for a 1 topping personal pizza is insane.

I've been a loyal Round Table loyal customer for years! I've had my kids birthday parties there! Tonight, after we received our order and something went awry with the pizza box and the pizza ended up on the floor no longer edible! I called to reorder the pizza because my kids were hungry and disappointed! I spoke with a gentleman then with a Lauren (the manager) who was very rude and acted like she had no idea why she was talking to me. I only asked if there was a coupon or special on the pizza I reordered as it was a $30 dollar pizza. She completely disregarded my question and asked for my form of payment and if I wanted to add a tip when I said "card." I wasn't asking for a free pizza , but it should of been since the box didn't hold our pizza! I just hung up, because I don't tolerate rude people! I've never spoken to her before so she must be new! Round Table Location 1769 Leslie Rd, Richland, WA. 99352.

Hello, ive been going to the closest store to my address for some time now, there have been 4x they didn't get my order right. 2x it wasn't bad enough to make a complaint about but 2x was so bad not even edible! I tried the 2x to call and basically called a liar. I told them I had a picture and could send. (I'm disabled and can't go in) they said sorry nothing we can do we can't upload a picture. Mind you these are 30 dollar pizza's. I called corporate it took time but I guess they called them because the next several were perfect and was given a discount. Now this happened ordered the regular and had someone pick it up. They put it in the trunk for them and came home. It was late (nearly closing time) once opening the pizza it was completely burned top and bottom they probably ran it through 2x because there was extra toppings. Too late to call that night so called the next day and asked for the manager he said nothing we can do. I said really it's completely burned. "Well I can give you 15% off. I said no I want another pizza I can eat I have the whole pizza here. Nope. I got ahold of someone else after a few days they told me to bring it in they would make me a new one. It took me hours to find someone who could do that, they get there and say nope 15% off I asked would you accept this pizza they said "no" I said I won't accept 15% off either. She called her boss and he said I can give 20% all the while the girl at the register was giving 15% off to every one who walked in because they had to wait? I realize these are all individually owned but if they cant conduct themselves with what is supposed to be high standards, can't they get a slap on the hand or a mark against them or something? This is outrageous and I'm sick of paying for pizza that I can't eat and not even remade when it's that bad! I've called again to corporate we'll see if they call back and if they are going to make this right somehow but since this is my second time they will probably just think im picky and do nothing. Yes I'm picky but 30 dollars for a pizza it should be made right and I shouldn't have to settle. There are many times I've not called when I should have too btw.

i issued a complaint and was told a week ago a letter would be sent for a free large pizza have not received.

Hi. I am so upset with the complete of disregard for customer service, the rude words spoken to me by staff, and the flippant attitude of the driver, I am beyond words. I need a call from someone who thinks customer service is important. Also, since I clearly stated we were in hotel with no utensils, napkins etc, it would have been nice to have napkins so we didn't have to use the hotel towels. Completely DISSATISFIED!!!!!

Found wire bristles in my pizza 8/9/21 & the store supervisor acted like it was no big deal!!
The roof, side & middle of my mouth is scrapped up & this idiot says he's going to check the brush!!!

They have the worst customer service I have ever seen in Fresno California. I won't ever go there again

I have been ordering Round Table Pizza since March 2020 at Round Table Restaurant located at 16740 Monterey St. in Morgan Hill, CA. The person who delivers my pizza is Jalal Kia. He has always been very courteous, efficient and friendly.

One time I made a mistake in the amount of the tip. I entered $400 instead of $4.00. He pointed out my mistake right away. I called my bank and they corrected my mistake. Thank God.

I am satisfied with Jalal's service.

I've been a regular for delivery orders for 4 yrs. You lost 2 awesome managers at the Lake Blvd location in Redding, Ca. I've attempted to place orders 2 days in a row: 8/4 & 8/5/21. On 8/4/21 the phone would ring then a busy signal. On 8/5 I asked for a manager. The phone was put on the counter for me to hear 10 minutes of squabbling and other customers being served. I'm giving this restaurant 1 more chance. If it doesn't work I'm moving on. Again, Eddie and Tyler ( managers) were a HUGE LOSS for this location.

Two round table in my area. 1.7 and 1.9 miles away and both show they don't deliver in my area. Where do you deliver? A one block area?

Starr, the manager at the pizza place is one of the rudest people I ever have met. I've been coming to this pizza place for a very long time. I timed my order so I didn't have to wait. When I arrived and paid for the pizza, they didn't didn't make it yet. I asked to be compensated and they said their printer was down. I understand but with kids with me and Covid-19, I didn't want to wait around for so long. When I asked for compensation she snapped and said if I was nice she would do something. At that moment my daughter tried taking off her mask and I told her to keep it on because we don't know these people or where they have been. Starr flipped out and was rude to me and my daughter then yelled that I could leave if I was concerned about where they have been. I wanted to but still needed my pizza I paid for. After waiting another 15 minutes for the pizza to be made she told me she canceled it and was going to refund my money. I have worked in customer service for 2y years and I have NEVER treated a customer like that before. I doubt you will even do anything but thought you should know.

I need to file a complaint about the Local Rocklin, California office.

Hello the Round Table Pizza here on Tracy Blvd here in Tracy has been operating without air conditioning. Its been so hot here in Tracy and the store has been at least 85 degrees. We have heard conflicting information from the manager wont let them turn it on - to its not working and this has been going on for some time now. Cam you please help these employees?

I ordered a pizza online for delivery at 833pm and had not received it by 10pm so I called the store to ask where my pizza was. I was told my order must have slipped through the cracks because they in fact had no delivery driver so I would need to come get my pizza. When I got there the pizza was cold and the staff including the manager Emily was rude.

No air conditioning at Round Table pizza West Sacramento there making employees work with no air.

To whom it may concern. My name is Ronald Coleman. We purchased a Pizza on yesterday, June 12, 2021 at 5:00 as we have done many of times from your location in Auburn WA on A Street. The Pizza that we received upset my and my Wife's stomach. We reached out to Roundtable and spoke with the Manager Mike who showed a lack of sympathy or concern. Mike indicated that they're products are fresh and there is no way that the Pizza could have caused any problems. I mentioned that we weren't attempting to get a free Pizza but felt an obligation to pass on the information. We're very disappointed with his approach to the situation and felt the need to pass on the information to Corporate.

I have been coming to the Round Table in Keizer for 4 years just to have a little bit of sanctuary from the madness of being homeless...
In the entire 4 years I've been coming, none of the employees have ever acknowledge or dignified me as a human being with even a hello.
In the 4 years I've been keeping to myself and being respectful, even keeping trouble away from the area, basically being free security for Round Table.
Cleaning up the trash left by others sometimes too.
The rest of the busineses around Keizer Station actually care, even got to know me over the years and know I'm a nice person.
Go anywhere in Keizer Station and ask about TacoCat Guy and they'll know who you're referring to and probably have a smile on their face when mentioning me.
In the 4 years not one Round Table employee has ever had a problem with me until now.
5/20/2021 A new round table employee who I've never seen before steps out to smoke across from me. He doesn't say anything, but then leaves and comes back about 10 minutes later telling me i can't be there.
When I asked, "What are trying to control?", he responded with, "I don't make the rules and my boss told me to".
This is what's wrong with society, always looking through the lense of right and wrong, instead of what's good and bad.
Round Table you should be reaching out to your community instead of chasing them away, also further encouraging and contributing to the stigmatization around homelessness.
Why are you being so heartless?
Do you not know what empathy is?
What did I ever do to you? Nothing...
If you want want to have bad PR then don't expect good businesses.
I will be talking to corporate next because i don't want your kind of business in my community, no one does.
I might be the only one saying it, but I know from many other stories that I'm not the only one thinking it.
Get your empathy together, or get out of Keizer Station.
No one wants a business that's just here to make a quick buck off of their community.