Epson Customer Service

I have never experienced such low quality of support from any company I was in contact with.

I asked a very simple question about printing from Android, and got such a stupid answer that I could not believe my eyes.

Unbelievably, the answer started with this statement: "After a quick search of the Web...". Really?

When I followed up on their email answer (three times) as instructed, I got no answer at all.

To add insult to injury:
- Their support Web form works only occasionally.
- Registration of a product is a nightmare.
- Trying to see the product that you finally registered gets you to the page asking for your email address in order to "connect with Epson". If you submit, nothing happens.

This is my first experience with an Epson product, and I am shocked.

Shameful.

Epson is absolutely the worst company I ever dealt with. Their products are horribly inferior and their customer service is even worse. The Epson XP-310 printer is JUNK and so are the 200xl cartridges that are used in it. I recently ordered the cartridges and it took 10 days to receive the delivered cartridges. The box was damaged and I did not want to use the ink cartridges because they were also damaged. I wrote to th3m via email and got a response saying that they could not do anything to help me. I was to call a representative by phone and once again explain the problem.
I will not spend the time talking to some about the damage. For $58.29, they lost a customer for life.
I will never buy anything from Epson and I will tell everyone that I know to not buy their products.
I will throw the Epson printer in the trash .
J A Rider, lost customer.......

Most of the problems were due to imprecise non-standard terminology (by the Rep) in reference to specific parts of the printer. This resulted in going in circles. She might then tried an AKA reference. It does work again though. Ps: Does Epson's use a much larger than normal font-mean we must buy ink more often? Wish I could tell Shaq about today. (Believe in review/re-educate)

Epson has the worse customer support I have ever dealt with in my 63 years of life. They don't listen and are not helpful. All they know how to do is read from preprinted info. It took 1 week and 6 phone calls and several emails to finally get them to honor the warranty. After only 4 months of use the Ecotank printer quite working. They finally agreed to replace it but not with a new one, oh no, it had to be a refurbished used one! I wonder if Shaw knows what a terrible company he is endorsing? I'll never buy Epson products again!!!

The Unlimited Ink is a scam. I ordered ink replacements directly from Epson. Submitted all the correct documentation and they declined my rebate repeatedly. I have receipts, photos, everything they asked for. When I called, they barely spoke english and were of no help. The printer is great but I am extremely disgusted with their business ethics. I will not be buying from them again.

Epson printer used to be good.
Now they are trash.
A printer purchased 5 months ago will not recognize the printer cartridges and the technical support is telling me the cartridges are bad even though I've tried multiple new Epson cartridges.
Technical support is garbage.

Never will buy any of your products again. You rip people off with low quality materials, forcing people to buy your expensive ink. If I could I drive and throw his pos on your corporate lawn. Tried for two months, not even the cable tech could figure out what is wrong.

Costs a lot just to replace the ink pad. So many hoops to jump through just to even get the part replaced and then to have the counter inside reset costs even more money than the part itself. Have to read off the serial number to support just to verify if they will assist or not. Even then they refer a printer repair place that does not even have an office anymore. Clearly an incompetent company who only wants your money.

Purchased ET-2800 last year, an error has started popping up on screen and no longer operable. Contacted customer service for the past week ann half looking for solutions due to it's still under warranty. Customer service has been no help... advised me to send pictures of the ink lines, error, and serial number, email keep bouncing back. Sent the email to 3 different email address and they all bounced back. Called back to find out what's going on, representative stated they received my email with no attachment...WTH! Can't understand representatives due to the language barrier and it's hard to get a person that speaks the same language as you. No help from technical support because they send you back to customer service. I don't have money to be wasting buying cheap printers with terrible customer service. Don't buy an Epson!!!

I purchased an Ecotank-4850 on May 11 and as soon as it was hooked up on May 12 I would receive pop up notices to register it. I tried 10 times to register from the Epson Pop up and it kept stating an incorrect serial number. After becoming so frustrated and knowing the serial # was correct I called Epson and was told there is a flaw on that pop up and they would send a link via e-mail for me to complete the registration. I finally was able to register, but why would Epson keep that pop up knowing for 2+months (from comments I read on line) that it didn't work. Very sad they do not stay on top of all things they publish---makes me wonder will I ever get updates. SHAME ON EPSON.

Don't buy EPSON printer. Customer service person don't have any technical knowledge. He is simply reading the document.

OH MY GOSH!!!! DON'T BUY AN EPSOM PRINTER!!!!!!!
Custom SERVICE are atrocious - completely unhelpful, hung up on me, said they would call back and didn't HORRIFIC I am deeply dissapointed and devastated

Customer service is okay but can not log in. I was able to reset the password successfully but still not log in. I am computer savvy and I know what I am doing. I am returning the printer. I tried with 2 different user IDs. It really sucks.

Horrible customer service attendants do not speak English they repeat things and ask you to repeat over and over again. My software does not work on my new printer.

We purchased a Epson printer, our supplier opened the printer, installed driver & checked. Immediately 1st we tried with Copy function - didn't worked, so tried scan function didn't worked. We raised a complaint for Printer replacement. Epson's arrogant, incompetent technician comes & start talking non sense. You shouldn't have installed a printer & all. We need replacement urgently. For we have paid & such attitude from service person is not accepted.

Please have some nice music or none for the waiting times. It is awful to listen to your music.

I have an Epson ET-2710 Series printer. My question is. The printer is far from my computer. When I print two-sided, I have to walk a long way to start the printer, walk back to the computer, start printing side A, walk to the printer, flip the paper, walk back to the computer, continue printing side B. Isn't there a way to continue printing from the printer itself and avoid this hassle?

My Epson Workforce printer. They are the terrible. Printing constantly fails. I'll never buy Epson again and advice all to avoid.

The worst customer service. Spoken to 3 different people, none seemed to care. Will be returning the brand new eco tank printer after hours of frustration with customer support. Error code everytime you start the printer. They have no answers. Will never buy from Epson again.

The 420 home is a nice printer with great features but is a iml hog
..at about $100( for the 4 cartridges, you get about 59 pages of print, less if color. I'm throwing and going back to ho ...can't afford to print on this ink hog

Epson WF 3720. Thought I would buy a decent printer. Wrong. Ink runs out almost immedately. Even the new refill I bought directly from Epson I got about 10 copies and catride was about $50 or so. Piece of crap...why even bother call customer service.

I need a return label to send a printer back that is under warranty. I have 7 days to return it. They tell me it could take up to 24 hours to email me one. Can someone help me

Absolutely HORRID experience!!! I had to repeat my story with every tech support rep and had to call back numerous times. They obviously don't know what they're doing and keep repeating the same thing over and over again as though you're some sort of an idiot. We are a business in Canada and will steer clear of any future Epson products. Reps are hard to understand and are totally incompetent. If Epson don't improve their customer service, there won't be an Epson in future. STAY AWAY FROM THEM and save yourself the frustration!!!

I contacted Epson by e-mail on January 4 for what printer to use for my purpose. I still had no Reply.
On January, 11 I bought a L3250. It took me many hours to install the printer. I contacted the "help" desk. And still no answer. This was due to a glitch in the setup and after I restarted my PC I installed it again. Just to find out that the printer is not suitable for my purpose. I want a printer for quality photos. I eventually got hold of a number I could call to ask for advice. He was not even remotely able to help.
In my battle to get help from Epson's webpage I was directed to "JustAsk" The company fraudulently extracted more than R1000 from my account. Up to date not ONE of my emails had been answered

Had issues with the epson printer completely clearing the ink heads. Wasted HOURS and loads of ink trying to resolve it. Finally contacted Espon and they won't even help TRY and resolve it. Not to mention the communication of the agent on the phone who could not pronounce my name even after spelling it.

Just upgraded to windows 11, downloaded your software for my favorite printer (artisan 710). Could not get scanner to work. I called your customer support team, the service was excellent! I don't remember the lady's name that helped me, but we had it working very quickly. Rating not 10, maybe a 20 !! Great job.

Brilliant service from Epson printer support today. The second time I've had to get my printer replaced inside 4 months, but they were great both times and a replacement is on it's way. Very unusual for their printers to fail. I've had them for over 25 years and found them alomost bullet proof. Obviously a printer failing twice in 4 months is not great, but i can't fault Epson in resolving the problem.

I just bought a 2nd hand WF2661 and don't know how to download driver onto my laptop. Mr Jes from the support line had been very patient and kind to teach me step by step. Thank you so much.

Portia from the Epson Support Centre has just assisted me to get my printer up and running again after we had a new Service Provider install fibre. She was excellent!!!

Epson has put me out real estate business for the time being!
I really liked the ET-4850 BUT the scanning function stopped working. The company sent a REFURBISHED unit and I returned the defective unit, after paying around $350 to Epson to keep me honest. Well, I connected the replacement and HAVEN'T HAD A SINGLE PIECE OF PAPER

Excellent Service From Elmo, Support Service.

Problems: Computer/printer Contact Via Ubs. Sounds Easy, But I An An 80 Year Old, Glasses, Hearing Aids And Tech Challenged; But I Was Lucky When I Got Elmo. He Hung In There With Me, Repeated Instructions, Kept Me Going And Worked Very Hard To Fix The Problem

Epson Is Also Lucky To Have An Employee Like Elmo.

Thank You, Curtis Brown

Had a few teething problems with my XP 520 and the staff at Epson couldn't be more helpful. Also it was a landline number and not a premium rate.

I wish I knew the name of the woman who took me flawlessly through the process of re-setting my printer's wireless connections. She was TERRIFIC.

My experience last night was awesome. he fixed my printer in less than 20 min.

Hi Epson
First let me say congrats to you all for producing an ink jet printer with refilable ink. I purchased an Epson L210 about 2 years ago and have sine purchase 2 more. I'm an English teacher in Mexico and I print the books for my students (465). The first printer has reached 53,000 copies with no problems what so ever. Again I thank you very much for an excellent product and I have probably sold many to some of my students parents who asked me how I manage to offer my books to their for no charge.
Sincerely GRATEFUL John LaBrosse

After purchasing a set of bad ink cartridges at Walmart, I called Epson's service to ask them - "Is this a bad printer, or just bad ink?" I explained that after installing a whole new set of cartridges, the printer printed 4 crappy photos, then stopped... So what did they do? They said "Epson Cares" and then offered to send me a whole new set of cartridges for free! Which they promptly did the following week... Thank you Epson. I'm glad you care :)

your customer service was very helpful, thank you. Martin Pesante

I have XP-410. It started to produce poor printing/copying but scanning was fine. I called the customer service and she stayed on the phone for over 30 min. helping me to clean out the nozzle over and over. She wasn't very friendly but professional and the phone connection was on and off (her end), but she got the printer to work again. I am extremely happy as my printer is inexpensive and wouldn't be worth to pay someone to fix. So, I have 10 out of 10 for the service they provided me.

Epson has not only replaced my bulb in my projector but has also replaced the projector twice free of charge

I have an EPSON Stylus Pro 7500, a rather old paper roll plotter, which I bought 2nd hand. I have received excellent telephone support on every occasion I've had need of it, even though I am not the original owner. On one occasion the technician stepped me through the multiple step process of creating banners longer than their software allows by default. I wish other companies had half as good quality support as I've received for this product. Perhaps support is not as stellar for more common desktop printers, but my experience prejudices me toward purchasing Epson products in the future.

These guys were awesome. I called about a printer which broke after the warranty wore off and they still sent me a new one with no hassle. A++.

I have contacted Epson customer service twice. The first was when my printer stopped working. After trying a few diagnostics over the phone, Epson agreed to send me a new printer. I received it two days later. No charge as long as I returned the old one in the box that came with the new one.

Today I had a problem because I had changed network name and password and did not know how to communicate this to the printer. The rep was knowledgeable and guided me through a very complex process. At the end, my printer worked perfectly.

I had to call Epson Technical Support twice and both times I reached someone quickly and my problem was promptly resolved. I have dealt with Canon and HP and there is no comparison - Epson is by far has better trained phone help.

Bruce Hessowton Staples, Southbury, CT Store.
Outstanding job illustrating Epson WF 2530.

Purchased unit 6-6-2014

i will only deal with epson for printers .They have gone above and beyond what a company need s to do to satisfy customer problems. Epson has stood behind the product even when there was a problem and replaced broken printers for me on-line everytime.

I HAD GOT A GOOD & EXCELLENT SERVICE OF EPSON PRINTER BY AN ENGINER.I AM WELL SATISFY BY HIM.I DONT KNOW HIS NAME .HE IS IN NAGERCOIL.

Something happened to our Epson home cinema projector. It would not cast a picture on the wall. we called Epson and the representative tried walking us through some stuff and then told us they would send a brand new projector out to us and we would put the old one in the box and ship it back out to them with one of their shipping tags, which would not be of any cost to us. Pretty fantastic service.

Purchased a Stylus NX415 AiO Printer after having multiple other brands that always failed. I can honestly say this is the best printer I have ever had. Never have I had a problem with the printer in any way shape or form. I contacted support once about a question and they promptly supplied the answer.

Had a fault developping 1yr after purchase on a home cinema projector. Called customer support, was on the phone less than 5min. Next day an engineer came to the house, took the projector away and replaced it with a new one. OUTSTANDING service, this set the benchmark, it is what customer service should be. They definitely got my loyalty and my next projector will be Epson.

You might have had a nightmare experience with Epson due to whatever circumstance you were in to, however, mine is greatly different. I spoke with someone from the Philippines and he had walked me through comprehensively useful steps that resolved my printer's issue. And he's got an excellent speaking skill. He spoke more clearly than other non-American persons I have met here in the US.

I used to work for Epson and I did quit for a better paying job with plenty of opportunity for promotions so I am not a former disgruntled employee.

I have to say working there was sheer hell! The employee morale was terrible and the supervisors were a joke. The office was a hotbed of "office politics" where employees slept with supervisors and everyone partied together. No gives a damn about the customers and most of us agreed the products and policies were inferior compared to most. Most of us only worked there so we could collect a paycheck and that was it.