Continental Airlines Customer Service Complaints - page 2

3 years ago I had a ticket to NYC from Austin. You cancelled the flight and gave me a credit as you could not get me on another flight for days, I was told i had to use the credit within the year. So I booked to go to las Vegas for my 10th wedding anniversary April 2010. Then you changed our flight times which did not work for us as you made the returning flight way to early and we already had things planned. Soooo again you gave us a credit. Soooo July 2011 we book a trip to Nassau Bahamas for a convention. A friend ours wanted to come so I told them whä flights we are on. She states their is no flights at that time and that they leave way much later. Again you have changed our flights and when I called I was on hold for 2+ hours to be told there is nothing you can do from a person who does not know how to speak English let alone understand the English language. When I asked to speak to someone in the USA she got rude and hung up on me. The flight lands at 6pm now and our convention that we have paid for starts at 4 pm. How am I supposed to get my tickets changed if no one will help. I even emailed to be told they do not accept or make calls. This is the worst customer service dept ever.

Well I've been on hold close to an hour. I'm trying to add miles to my frequent flyer account that should have been credited but haven't been. All and all this week I've spend a few hours trying to get through.

while traveling from Mexico to Syracuse N.Y. via Newark Liberty our last leg of the flight had us leaving Newark from Gate 111X, unknown to us the gate was changed to 99, no notice,no announcement,luckily I checked the board and found the change. My question is , on the Kiosk at gate 111X why could you not notify your customer of this change,we asked your reps in the area and they assured us we were at the proper gate, wrong!!!, the info could be displayed on the kiosk at the gate.2nd item, one of our pieces of luggage was destroyed unroute, this was our fifth time we went to Mexico on Continental, disappointed traveler Walter& Doreen Bailey

Unbelievable , on the phone for over 30 minutes & the computer voice spoke 4 minutes
It's sad & I don't understand how they can continue to treat their clients with such disrespect
Shame on you continental

the worst customer service, they had me waiting on the phone for over an hour, they did not help me at all... a new person answer the call and she did not know what she was doing....

I was charged for a $79.00 seat when I booked reservations. I couldn't change my seat, so after 1 1/2 hours of waiting on the phone, a human finally answered and gave me a regular seat. She didn't bother cancelling the $79.00 overcharge. I want to talk to a human to get a credit & was told that I would have to send an email to get my credit. I am traveling next week and want to make sure that my regular seat is not cancelled. Since Continental has merged with United, customer service stinks!!! If things don't change, they will go out of business with all the bad service they are given. Continental used to be a good airlines and United was always terrible. Why not keep Continental's customer service instead of using United's bad service. I am disgusted!!!

From Claire Davis UK

I have asked for confirmation of a delayed 2010 flight from LHR to Houston on 3 December, needed by my insurance company. I have received an acknowledgement but no answer. How long does it take!!! I am still waiting on 3 April 2012

i talked to continental rep regarding the missed vacation days due to the airline mechanical problems and they promise refund voucher and 6 months goes by i still got nothing......may be law suit will get some reply from them....

I had a bad experience with continental. Last summer i had to change my travel plans due to a death in the family. Continental waived the $250 fee when i canceled my ticket. I tried to reuse my credit with Continental/united and they insisted that I pay the fee even though one of their agents confirmed that it shows on their records that the fee was waived last July. The supervisor I spoke with was very rude and the wait to get to a customer service representative was one hour!

HOLDING FOR HOURS JUST TO TRANSFERED OR HUNG UP ON AND WAITING FOR 2 more hours. Since the merger they changed my flight and it makes no sense now. GREEED and no service

I had a terrible time getting home from San Juan PR. My flight was delayed by 30 minutes. I got to Washington & was not told that my connecting flight was about to leave. Fortunately I asked another passenger who told me that they had announced that the flight was about to leave. I ran for what seemed for ever to get to the gate for which I had to take a tram. I did make it as they were closing the door. I used to fly Continental but how they are conducting business is a nightmare to their passengers.

This United Airlines has become the worst airline in regards to service and trying to get anything accomplished. I use to fly Continental Airlines whenever I traveled but not anymore. This is crazy. Naturally they will make excuses since this is what all companies do. It is never their fault.
And they are never responsible in fact their MANAGEMENT does not have a clue on what to do.

My 7 year old grandson had a very bad experince with you .. This was very scary for him. I have told you people I will get an attorney and sue you. You send me 3 e-certifaicate's to use on my or his next flight which I would never put a child through what you all did to him so I am trying to use them and can't because you people do not answer the phone. I have tried for a week all hours of the day and night and been on old for hours at a time. I dont know what is going on with you people but this doesnt help your buisness. let me begin with Dec 23 2011 my grandson gets on the plane and was told by attendant when he said he had to go to the rest room its a short flight you can wait. When his father got there they had him walk to the plan to get him why in the world did we pay extra 99.00 for a service for minor and didnt get it. then on jan 2 on return trip no one notified us like we should have been via text or email that there was a 4 hour delay .. then turned into a 7 hour delay and 2 hours of that my grandson and other passengers were on the plane at the gate could not use rest rooms and got nothing to snack on or drink. Your kidding me really I want to use my 500.00 credit I have and now can't even speak to anyone. If I dont get a call from these people I will personally get an attonery and sue them !!!!!

You get a message that it will be up to 30 minutes wait to get a response and I am still on hold 1 and 1/2 hours later. Continental has gone down the drain since United merged with them

Watch your reservations carefully now that United is running the show! I have flown Continental very happily for years but after the merger they changed a reservation my family had for months. Our direct cross-country flight was switched to a connecting, completely out-of-the way, overnight flight that took twice the time and arrived at 5:00am! Mind you, I have 2 children and paid a premium for a direct flight. AND they have space on direct flights to our location at other times of the day. It was pure greed - nothing else.

MY HUSBAND AND I WERE ON FLIGHT 109 FROM TAMPA TO NEWARK ON MARCH 27. I AM DISABLED AND HAVE HAD NO TROUBLE AT THE AIRPORT BEFORE CONTINENTAL MERGED WITH UNITED. UPON LANDING, THERE WERE NO WHEELCHAIR HANDLERS AVAILABLE. THE BEST THEY COULD DO ID OFFER A TRAM RIDE TO THE ELEVATOR AND THEN WAIT AGAIN FOR A HANDLER. MY HUSBAND FOUND A WHEELCHAIR AND HAD TO WHEEL ME, MY WALKER ON THE FOOTRESTS, AND TWO SUITCASES DOWN TO BAGGAGE CLAIM AND THE EXIT. THIS IS TOTALLY UNACCEPTABLE. IF YOU NEED MORE WHEELCHAIRS AND HANDLERS, HIRE MORE OR MAKE A BETTER CONTRACT WITH THE COMPANY THAT PROVIDES THE SERVICE.

JOAN BROCK
8 BRIAR CT.
CHESTNUT RIDGE, NY 10977
[email protected]

Over charge for baggage, lost my baggage, and reurned 3 days later damaged to the point of being unable to reuse. Staff initialy at United desk rude. Missing items from my suitcase when returned. No one to get info from. Have an 1:30 hour wait to speek to an Agent ....WOW Great service

United Airlines has the WORST customer service and their flight attendents are so RUDE. They're not helpful at all. They'll watch you struggle to get a bag in the overhead and do nothing. And I've seen two flight attendants roll their eyes at each other over a passenger.

What happen to customer services in United, did they cancel customer services. I been on hold for over 3 hours

I am so disappointed with Continental Airlines. I had been using that airline for many years now, and it refused to return my CREDIT to me as promised. The agent said to me that he cannot find my reservation/confirmation # because Continental is now joined with United Airlines. "WHAT A SHAME!"

Horrible wait time!! My neck hurts! Been on hold almost 2 hours just to add miles for a recent trip..

This merger is a disaster. Having traveled well over a million actual miles, I've never seen such unprofessionalism and incompetence.

The problem?

I simply tried to use a Continental Travel Certificate (refund from an unused ticket) on a new flight. The website crashed at the point of finalizing the ticket. There was no money due, and I wasn't even using the full value of the credit.

After an hour on the phone with United, they promised that the reservation would be ticket, using my credit. They even told me the actual amount of the credit that would be refunded by check. The Result? No ticket confirmation, and no email to confirm.

Called back for another 45 minutes on the phone last night, and they promised it would be ticketed within 24 hours. Today, when I checked the confirmation number, there wasn't an record of the reservation.

So....today, I'm on the phone with them right now (45 minutes already), and they're "working" on the issue.

What can a flyer do with such incompetence. I have no choice but to pursue this since I'm using a credit.

BUT....after resolving this problem, I am cancelling my Continental Credit Card (with the annual fee), and will go out of my way to book on any airline other than United.

customer service cannot handle international ticket issues...take a long time to respond...blame the customers

The telephone shown is United, not Continental. It was just too busy to answer, said a rec0rding.
All we need is our mileage credits. We Have not received a report since our last flights.

I HAVE BEEN TRYING TO TALK TO SOMEONE IN MILAGE PLUS SEVICE CENTER FOR ONE WEEK AND ALL I GET IS BEING ON HOLD FOR HOURS AT A TIME, ALL I WANT TO DO IS MURGE ME AND MY WIFE'S CONTINENTIAL AND UNITED MILES, I CAN'T EVEN FIND OUT HOW TO DO IT ON LINE. IF THERE IS A WAY, PLEASE LET ME KNOW. MY NEW MILAGE NUMBER IS FTX10321. ANS MY WIFE'S NEW NUMBER IS FTX 10404.