Chili's Customer Service Complaints - page 2

I went to a chilis here in Reno, Nv this evening and was extremely disappointed. The restaurant has been a favorite for my daughter and I for quite some time. Tonight is my third visit in a row where I very much regretted my choice to eat there. I ordered the chicken fajitas like I normally do. When they finally arrived at my table they were room temperature, not sizzling like the fajitas normally do. The extra boat and tortillas I normally ask for weren't with my order. At this point I hadn't seen my server since I had ordered my food but had to wait another twenty minutes for her to come check on me. When I finally got a chance to speak to her I reminded her about the extras I asked for. At this point she was obviously very upset with me. I had a rough week and was there tonight to have a good meal and try to unwind and left sad and disappointed. I will never return to any chilis restaurant and will recommend my friends and family follow suit.

I mentioned to the manager
The tortilla chips were way over salted. The French fries were absolutely over salted and peppered. The steak Fajitas were incredibly over peppered. The manager mentioned these are corporate new changes over recent years. More salt and pepper isn't the answer for quality in taste corporate. Try the food...would you honestly want to serve your family excessive amounts of salt and pepper thinking this is how we season food? I also couldn't taste the cilantro on top of the steak. How can anyone taste anything but over salted and peppered food?? I enjoyed the food years ago no longer, you've lost another customer that would pass what I've mentioned to you to others...it's a domino affect your loosing business!

Hi I've been coming to chili's at least 3 times a month with friends. Every time it has been a pleasure with great service. But now this is the second time I have ordered Togo an the food wasn't up to par as it was for dining in.. I get the triple dipper everytime with double boneless wings an the big mouth bites. When I dine in I get a healthy portion of boneless wings but for Togo's I only get about 8 or nine wings. I left a comment and not a review because I like the store. If I wanted 8 boneless wings I would have just ordered that for cheaper.. If there's a way we can go about this let me know.

I don't know if anyone bothers to read these comments, but here goes. My husband and I ate at chilis in Carencro, LA today & had horrible experience. Slow service. Ppl at table behind us had a ROACH at their table. Bad enough but waiter is trying to pound it with his bare hands & just acted like it was no big deal. My burger was way undercooked & waiter tried to tell me that's how they come unless you specify you want it well done. Yet my husband's wasn't pink/red inside. Waiter offers me to get another one. Then literally come to me...my plate with the undercooked burger and fries is right in front of me. He tries to use a fork to remove the burger so he can leave me the fries. Who does such a thing? How bout just bringing fresh fries with the new burger? Geez Then I hear them in the kitchen and someone says where are the fries and our waiter says she's got fries. Yikes. His name was Laine by the way. Terrible waiter and terrible roach killer. The entire place needs to be shut down for a deep cleaning. The bathroom floors are so filthy and slick with a grease pile up that I can't even go in there with my cane for fear of falling. I'd hate to see what the kitchen looks like. Oh and then they ran out of tea and I had to wait on that. I used to eat hear 2 plus times a month at least. But seems Every time I go it gets worse. Place is awful. Poor management I'm sure. Filthy. Then top it off you can't use the free reward salsa and chips with the pick 3 meal. I don't see why not if I order a salad or soup as my appetizer.

On the 31st of July, my husband ate at the Bryant, AR location, and both developed food poisoning at night. The only thing we ate the same thing was the salsa, chips, and Queso.
The food poisoning lasted for two days.
It was terrible. We had to have my doctor call in a script to stop the constant nausea feeling as well as the vomiting.
I sent a message to Chili's in their "Contact Us" section and never heard anything back other than I got an email with a "free chips and salsa" gift. Really???!!! We won't be going back.

I haven't been back to chili's since you to the spinach artichoke dip off the menu.besides that the waitresses are very rude,food is usually cold.The waitresses act like they don't want you there.please fix this so I can go back.

I ate at the Chili's in Loganville today and had a wonderful experience. I was disappointed, however, to find out that although I'm a Chili's reward member I would not be able to get free chips and salsa because I have not been there on the past 45 days. The waiter explained this when I asked about it. When I received my receipt over email I noticed an ad at the bottom that said Join My Chili's Rewards
and get FREE Chips & Salsa
Every. Dang. Time.
JOIN NOW
This is misleading. It says Every. Dang. Time. With periods after each word for emphasis. You should not be advertising this if there is an exception to every time. Thank you for your time.

Dinner was great at the Glendora, Ca Chili's!! Service and food was a treat tonight!! When leaving the restaurant noticed that a sprinkler was wasting water on the chilies landscape. When addressing it with the manager his response, was he hears about it every week and that he's waiting on someone from corporate to send landscaping. That sounds ridiculous and it is wasting tons of water. California drought cannot afford to waste water like this. Someone needs to address it ASAP!!

Chili's has discontinued all my family's favorites. The original crispers, the Buffalo Chicken Salad and the quest burger. We were with a large group of people and they all hate that these favorites are gone.
Whey did this happen?
I guess we are finished with Chilis. This is so sad. Judging by the halfway empty restaurants we have gone to, I guess others are finished as well.

We ordered from the Bethpage NY restaurant tonight. When I went on line to order I was very upset not to see the buffalo chicken with the salad and the appetizer buffalo chicken. Why did you people take off the two best things you had on the menu. So I had to order Santa Fe Crispers salad I was very disappointed only 2 strips of chicken. For the money it is not worth it.

Chilis in Texarkana Texas is the worst the manager Makela gant was just terrible bad attitude and power trip I love to go there but not if she is there is like she has it out for me I'm scared to order while she there fearing for the safety of my food

I was at the Chili's location on Markham Street on Saturday and my credit card was ran for one amount. Today I got an email stating the restaurant had updated my credit card and charged me double. This is the third time this has happened to me and I'm not letting it go this time. The employees are doing fraud. I'm making a police report if this isn't resolved. Monica Talbert Arkansas Little Rock

Your corporate leadership is in very sad shape. Corporate leadership in my opinion is the worst I've seen in a very long time. How can you even justify your corporate leadership. I'm speaking of the asset in ESPANOLA NM. IF I WERE THE CEO I WOULD BE ASHAMED OF THE OPERATIONS OF THE INDUSTRY. what a shame! Maybe termination is the answer.i would fire you immediately!

Was informed by an employee that works at Chili's in Waco Texas. They are going on several days of A/C not working. It's 108 degrees in Waco today. How is it fair to have your employees working in this conditions. Also 2 weeks ago draft beer was not available and is still not. Also they had to close 1 hour early last night due to lack of food to serve. What's going on?

We ate at Chillies and our waitress was really bad and shortchanged us

Your chili is so salty as to be inedible. Not the original "BOWL of RED ".

Management is on a serious power trip!! I know people say this all the time,blah blah blah,but when you (me as an employee) do everything that is required as an employee especially ensuring that the dish area is completely (g.id.) down and damn near spotless and up to brand standars and I end up losing my job,because i got sick and yes my manager was aware and notified, and I damn sure enough did not need to be around peoples food and other staff members?! WOW!!! That speaks VOLUME about this company...sorry chilis maybe its just management at this location but damn i really needed this job it was a perfect location,smooth shifts compared to most places just do your job and clock out..thats it..not rocket science!! Which I did!! And still got used only for a moment,so why did i have to do all the training smh..There is a serious issue with this locations management..seriously!! Oh and by the way im not the only one who can see through the madness (employees talk to eachother)..CRAZY CRAZY CRAZINESS!!! So heres yalls "speak up" moto!!! F it!!!

It's unfortunate that our visit here was so awfully marred first by a dead fly in our drink and worse by the service provided regarding the matter. "Flies come in. It happens," was the assuaging remark by manager Hugo Mendez who first refused to come out to discuss the issue then refused to give his name. I had to resort to asking a member of the wait staff because he walked away and ignored me. After throwing up in the restroom, I asked for reimbursement for my meal. I wanted my money back, not $5 gift cards. Flies come in, paying guests should not.

What a poor management decision to stop selling the chicken ranchero taco and not the shrimp taco removed from the menu. Are you trying to pull a bud light and run your customers off with stupid decisions?

Horrible horrible service. Spent 1/2 hour minimum while they tried to get the bill right. Wrong order, wrong bills SIX times, wrong rewards...what a joke.

On may 15 2023 I ordered chili's to go curbside. I ordered 12 extra shrimp with my Cajun shrimp pasta. I didn't have 12 shrimp total in my meal. I ordered a salad with ny meal, it was brown and soggy. The other meal was ok except for the salad which was the same way as the other salad. Neither salad got any dressing. When I got in touch with the store. Whoever I talked did apologize but really didn't seem like he new what to do. I don't like to complain but since I don't know if he actually knew how to handle this situation I thought I would leave a complaint and see if I get a response.

On the 5th of this month I visited with my daughter and ordered for to go. I know the local chilis to go normally isn't good service and it was take twice the wait time that the app says so that was no surprise. And we've ordered to go enough to know to check the bag before leaving. Last time our desert cookie was literally just a cookie no chocolate sauce or ice cream just a plain cookie for $7. When I checked the bag my kids food didn't look at all like it normally does at all. It looked like whoever bagged it was mad at the fact that they were busy that evening and wanted to piss someone else off by messing with their food. It was a busy evening so I just walked back in with the food and drinks and told them I was returning the food that I was just like a refund. I wasn't rude in anyway and was very patient while they took their time. It's now the 14th and I've yet to get my refund to my account.

I was visiting the chili's in Beaumont California, I was seated at a table where I was informed the the waitress was clocking in to work because it was a shift change. I waited and waited no one ever came to our table. My husband and I decided to leave. The hostess did not apologize or offer us to sit in another section. That was my first time in that Chili's since I recently move to the city of Beaumont. I will not patronize a place the is obviously rude and don't have great service.

I'm texting about chillis in Hattiesburg ms39402 it's nasty you got a cook in the back work there name sharlisa cooking food an bringing orders to the table I have complain over an over but she still there I even have video of her but I'm looking for a solution

Chili's in Hiram Georgia should be closed down due to filth, horrible food, I remember when it was a good place to eat well not anymore!! I got SICK , had diarrhea all night completely miserable!! They served me asparagus that was so tough I couldn't eat it! Never seen asparagus turning yellow! A piece of avocado that was ruined! It was horrible! I'm going to spread the word around to not go there unless you want to get sick! It was disgusting and I'm being nice!!!!!!!!!! ????