Chili's Customer Service Complaints - page 3

Chili's in Hiram Georgia should be closed down due to filth, horrible food, I remember when it was a good place to eat well not anymore!! I got SICK , had diarrhea all night completely miserable!! They served me asparagus that was so tough I couldn't eat it! Never seen asparagus turning yellow! A piece of avocado that was ruined! It was horrible! I'm going to spread the word around to not go there unless you want to get sick! It was disgusting and I'm being nice!!!!!!!!!! ????

We (party of 4) arrived at 10pm and their close time was 11. We waited at the stand for 5 min and the host came and said the manager told her to tell us the wait time is 45 min. There were maybe 5 tables filled and a bunch of workers - we said you really are gonna say 45 min and then you close 15 min later ? Host said she told the workers to go home and is making her do overtime - obviously the manager didn't want any more business for the night telling us a 45 min wait. I hope the company sees what she is doing to Their restaurant and fires her

This is like the 5th time I have come to the take out to make a order and no one is in the area.

I understand going to the back to help with other things but dam. I wait 13 min and no one came to the area. I final got someone and they said someone will be with you in a min.

The Chillia in Jacksonville, AR needs better staffing and management.

I guess it should have been someone at the bar. Not

I'm am a regular customer and this is twice that I have ordered a Buffalo chicken salad and gotten blue cheese crumbles when I asked for none. And the salad is so small for $13 very disappointed

Went to Chilis in Largo Florida on Seminole blvd and was sitting in a booth right next to the kitchen. While eating I could hear a ping pong ball and looked back to my surprise that the GM of the restaurant was playing a game with the employees with the ball throwing it in the trash can and picking it back up out of the trash can or off the floor and not washing their hands as well as eating and not washing their hands. I got video of the whole incident

Went to chilis Raleigh NC stood at the front 10 minutes while the hostess and another worker looked at us and kept talking ignoring us. Finally we asked for the manager. Someone came over told us an hour wait tables open everywhere. We were told short staff. Manager never came co-worker said she was in the bathroom. Horrible service. Done with Chilis.

I visited the Chilies ?️ in Athens Ga on Alps road on Friday, Feb 10th at approximately 6:00 p.m. from the time we arrived until we left the service was trash! The tea we received was very light colored sugar water very little tea flavor. The beer that my husband ordered had set at the bar soo long that it was hot! We ordered a triple dipper for starters the boneless wings was just like they came out the refrigerator inside with the barbecue sauce just dappled on them very cold inside! The bite size burgers was cooked black and dried out and just threw in the buns! The egg rolls looked like they had been cooked and been sitting out for hours! Once the waiter came back over to the table we addressed the issues to him he constantly talked over me! Insisting that he would get another one but I asked to speak with a manager once she came over I explained she asked did we want another order I said no cause it should have been right when it first came out! I feel that we received VERY POOR customer service!I will definitely NOT BE RETURNING TO THIS ESTABLISHMENT ANY MORE! So very sad that this place has went down to nothing!!!!

I wanted to place my order for delivery online, but an item I wanted was not on the menu to order online or on the app. So I called the restaurant and spoke with the manager asking if I could add the item to my order over the phone and pay for it that way too. I didn't want to place the rest of the order until I knew if I could have them add something on over the phone. The item being a basket of garlic Bread which I wanted to go with my soup. I would not want to place my whole order if I couldn't get that. I would have just ordered from somewhere else. Well I was told by the manager that they could not accept payment over the phone, but since the garlic bread was not in the online or app menu, that he would throw some in for my order anyway. Great! I was happy with that and went ahead and placed my order through the app. After the order was placed I called them back letting them know and reminded the person taking care of the order what the manager said so that they would make sure the garlic bread was in my order when it was delivered. Well the bedhead was not in the order when it was delivered, and I was very upset because like I said before, I would have just ordered from another place. I didnt feel like eating anymore because it ruined my meal. So I phoned the manager Mike again and told him the bread was not there and he said "I can leave gift cards for me to pick up to replace my order another time. I order from Chili's often. Especially that specific location. Well when I went in to pick up the gift cards, I was going to reorder my order from that night and use the cards to pay for it. Well the manager left me two $5 gift cards which hardly covered a small part of the bill. My original order was $52 which included deliver fees, but I was told they would replace the Meal's I ordered. The manager was not in this night so I had to leave him a message to call me and I just paid more money for the order while I was there. The manager never responded to me or called me back. Another issue I had was the delivery driver not being able to find my place to deliver my food at the time it was supposed to be delivered. So I called the restaurant back and let them know that. They said it showed delivered. So I went and opened my front door to see that my food had indeed been delivered. But it was on the ground out in the cold for who knows how long. The delivery driver never knocked or called me to let me know they delivered my food, so by the time I got it, it was ice cold. It was freezing that night and I can't believe the driver would do that. So needless to say, my food was not edible and when Iwe tried heating it in the microwave, the food just got soggy and was not edible for even my sister to eat her meal. I've very dissapointed with the way this all went down to say the least. I order from there all the time and never had this problem, but the problem this time was never resolved. So I'd like to speak with someone about this. My phone number is 818-267-4884. Thank you

Today 1-28 23 went to curb sit for pick-up and when I ordered on line was given $42.00 total. When at curb was txt that it was 51.75 gave the girl 59.00 dollars. Once hm I called Chilies to ask why so much. Well the manager took the girls side and belived her when she claims I gave her 50 dollars. Manager claims his end shows no extra money so therfore the girl isn't lying. I had one 20,10,5,4 ones and my husband gave me a 20bill. Then they were short on tortillas. I lost my debit and went and pd cash. I'm mad because I've no reason to lie and it hurts to pay tip on cold food. Food was suppose to be ready at 7:15 I called them and it wasn't ready.soon as i hang up i get txt, food ready.Came out at 7:22. Lousy service. The manager could care less. I give them 000000000stars.

I went to Chili's Aventura 01/25 And the service was terrible. The guy was not friendly, no patience at all!
Bring us a plastic knife and fork; don't bring what we ask for.... The steak was to rare, I asked to grill more, but returned the same .And at the end he threw the credit card machine at the table...... It was very bad expirience.

You lost me as a customer when you took away the original chicken crispers. Why fix something that wasn't broken

I am so disappointed with the food I ordered at my local Chili's. I ordered the chili and salad lunch. The lettuce looks like it came from a bag and was warm and I sent back the chili because it was cold! I can't believe Chili's charges 12.00 for this. Your food used to be good. I mentioned to the server that this was the WORST lunch I have had in onver 15 years and I meant it. She made to effort to rectify the problem. I can assure you I won't be spending my hard earned money at Chili's ever again!

I am so disappointed with the food I ordered (curbside pick up). The lettuce looks like it came from a bag. I got a large salad and it looks like "Sam" just threw a handful in the container. I can't believe Chili's charges 12.00 for this. Your food used to be good. I would take it back, but I've had a long week and am too exhausted. I can assure you I won't be spending my hard earned money at Chili's ever again!

Addendum to the South Philly chili's so before we leave my mom asked the new bar maid is that a new cook because the food was bad she said no and she can tell the manager herself. My mom said we been coming every Tuesday except for the last two Tuesdays and nothings changed. My mom said no thanks and she sent the manager anyway. The manager then said what's wrong she said we both work in around people and you're always rude and don't know how to treat people because corporate don't know. This is not our first time meeting you. He then asked is that why you asked for me. My mom said I never asked for you and you should check your employee. He said well now just tell me what to do. As he was walking away said I will kick y'all asses out. I then said well do it then with out us paying this stupid ass bill. The bar maid then goes and gets another manager who comes to ask what's wrong. I was starting to tell her and my mom said excuse me us repeating the story is upsetting me and will this be getting any money off the bill. The manager said no my mom then said well you dismissed it's no need to keep going over a situation where nothing's going to change.

The chili's in south Philadelphia on Oregon ave is horrible. The manager walks around with a hat and a leather coat on the whole time like he about to leave out. He plays around with the employees in the kitchen or at the bar instead of making sure the patrons are being taking care of. The food is so nasty it taste like it's a few days old. The buffalo wings are not fully cooked it's slimy under the skin ugh.... Some days there is No bartender and there is no eta on when one will come. He changes his staff so much you can't get to know anyone. The chicken Alfredo comes out out cold the chicken is brick hard. Lord take the wheel! Close that place down!!

We have been going to the Chili's in Woodbury Minnesota since it opened. The last couple years there are always different people every time you go there. My husband and I went there tonight for dinner- oh what a mistake! The young boy that was taking names was away from the front so many people just walked out. We get seated and waited for a good 10 minutes to even get acknowledged, gave our order to the waitress, my husband asked for a certain beer on tap, she came back and said they only had it in a bottle, which was fine by my husband. After a good 10 minutes or longer she brings him a glass of beer, he says I thought you only had it in a bottle, she said I don't know. Then it was another 10 minutes to get our chips and salsa . They were busy there but our waitress kept disappearing and when she was there instead of taking care of one table at a time she was all over the place. Our food took forever and when it came it was cold so I sent my pasta back and then I waited forever for that and had to finally ask her where it was- it came back finally barely warm. And when our food came out we had to wait because we had no silverware. She came to our table and we asked for a couple boxes and of course we had to wait again for that and when we asked for the boxes we told her we wanted a chocolate molten. So she brings us our boxes and asked if we were paying with cash or a card- I said what about our chocolate molten she says oh- so I believe she did not put in the order cause it took forever to get that. I then asked for a manager- she came- her name was Bethany. She was very nice and adjusted our bill and gave us a $5.00 gift card. As far as we were concerned our whole billl should have been wiped out cause it was gross. As far as we were concerned the whole thing should have been wiped out. Very bad experience!!! We will not be going back there anytime soon!!!

I would like to remain anonymous but the sexual harassment charges we complained about on one of your cooks Jose has been going on since he has worked there. Multiple team members brought this to the GM's (Annie) attention and she never put accountability on him. All she told us was that she was going to talk to him. He never got written up or documented for any of his actions. From what we know she was afraid to lose cooks that's why nothing was ever done. I don't understand why no investigation was done with the whole restaurant or even on the GM. Also there is so much favoritism at this location Buena Park. She favors certain team members with overtime and more hours. No accountability on certain team members. This should be an equal opportunity environment. Just look at the records on who gets a lot of overtime and days and hours and it's so unfair. This is why we say the manager does not care. All she cares about is her numbers like labor etc.!!

I went to Chili's last night to get the chicken crispers like I always do. The batter was completely different on them and I asked why this was and they said it was because upper management changed. The batter was awful compared to the real original chicken crispers. I will not be back unless the crispers batter is changed back.

Went to the Chili's I'm 95th right off Western Chicago bar was closed at 4:00 p.m.. so I went to the Chili's on 119th in Calumet City bartender took me 15 minutes to get me a drink and there was only two people at the bar. And it wasn't crowded what's up.

You offer if I buy a gift card I can receive a gift card online. Stupid. It's why I don't participate. I want to be able to go to a chili's and get my $10 card for buying a $50 card

We go for lunches with my brother once per month. This month we chose chiis in brandon florida. The meal was good once we received all of it. Not the servers problem. They left off an order of tater tots for my sister. Then left off the half slab of ribs on my order. The manager did bring out the missed items and comp the ribs for the delay.. they also left empty ketchup bottles on the tables. I walked to an empty table and got a bottle. The service. Well our server showed up twice to our table. Once to take the order. The second time to take the check. Not great service on her part.. this was also after the manager brought out the items that were shorted. Not the server.. the shinning star was the expeditor. You know the person whose job it is to bring you your order. Well her name was Micayla.. she wad amazing. She brought our order then brought drinks then brought mor ketchup. Where was the server. Who knows maybe hiding in the back till it was time to ask for payment..i dont kbow about everyone else. But customer sevice matters. Something our server and manager should learn from micayla our expeditor. Will i go back yes but maybe not to the brandon location. I did find out that the servers share thier tips with the expeditors. Hopefully 80% to 20% in favor of the expeditor. Since thats the person providing the service and making the experience. Thank you Micayla

This Chili's In Beeville is really having issues! It's always cold. I mean really cold. You can't even enjoy a meal or a drink. We now open the door check the temp before coming in. Cold we are gone. The music in the bar you can't hear your conversation. We used to come alot but looks like nobody cares. We tell staff and manager constantly! Thermostat is broke. So disappointed nothing gets done! Guess we will another place. My patience has been tested. So so sad

So we went to one of your restaurants in the Rockford area to enjoy the music and food. We were about halfway through our dinner when they turned off the music to turn up the volume for the football game. I have noise sensitivity and the speakers were giving really bad feedback right above our heads. We asked the waitress if we could get the music back and she said she would see if they could turn down the speaker. Instead we had asked for boxes to take the remainder of our dinner home. We tried to call the store to talk with a manager because apparently he was too busy to come talk to us and was just rude to us over the phone. He told us that it was part of his job to turn on the game and turn off the music. And when we tried to explain that he just kept saying that he doesn't have to let his customers know. We chose to sit in the bar because it has softer lighting a lot and not as large of table. We would have been happy to move to another area of the store BUT to be told rudely that he couldn't do anything irritated us. We've been to this location many times during the same hours and NEVER has this happened to us and we sit in the same section each time. I'm sorry but this location has currently lost our patronage.

I am a regular customer who orders the chili lime Kearny Asada once a week as a reward for myself and today I discovered that I cannot order it unless I order the three for me and the only thing that comes in addition he has a Coke yet I have to pay five dollars more for the exact same thing plus a Coke!
Really disturbed as I just purchased the $50 gift card and I'm supposed to receive two additional $10 bonus cards in the email but I only received one!
I am a very unhappy camper! And would truly like to cancel my gift card order!

I ordered a BBQ rib combo. Worst ribs ever. They were dry, hard, and gross. My dog wouldn't even eat them which says a lot. When placing an order for loaded baked potatoes, give the option for adding sour cream in the online ordering process.