Customer Service Scoreboard
Been a loyal customer for 5+ years. Keep raising rates yearly, yet new customers offered better rates.
They took out encore without telling us, yet kept rate the same. I called to complain that bill went up again, & the little boy who "helped" me, wouldn't do anything to rectify the situation. I told Pam I wanted to speak with a manager and he acted like he was paging someone or whatever but got back on the line and told me one was not available.
Thursday 09 29/16 I had Mediacom install phone ,internet and cable service in my home. After the installer completed his work and had been gone 2 hours this same night, I spent 3 1/2 hours on cell phone with your service rep trying to get the modem to come on line since nothing worked. We did eventually get everything working. The next day the TIVO automatically rebooted several times which took 15mins each time, yes we was attempting to watch TV at this time. On Sunday 10/02/16 the TiVo box went out completely and we still have no TV. After 2 more hrs on phone I was told a tech would have to come out. I was told the earliest they could get a technician out to my house would be 6 days later on 10/05/16 since I kept the appointment that was originally scheduled from the first night.
This is completely unacceptable and below par service at best. Is it a standard practice to install your defective equipment in customers homes and then tell them to wait 6 days without service before a technician can get back out???????
On the subject of Technicians, The technician YOU sent to install your product in my home also took the liberty to cut the ends of every single cable that was previously installed for my satellite dish and the cables leading to all four rooms in which I HAD service. He did not remove the cables, he just destroyed them. This was MY PERSONAL PROPERTY THAT HE DESTROYED. Once again I ask, is this standard procedure????
I was promised by your sales rep that I had a 90 day trial period in which if not completely satisfied I would receive a complete refund of all monies spent. I do believe it goes without saying that I am extremely far from satisfied, I could not be anymore dissatisfied!!!! and that is only after 3 days of the worst experience I can remember.
I am currently working on getting my previous provider to hopefully come back and repair all the damages that your technician deliberately destroyed for no reason what so ever. I am asking you to discontinue service and return all monies to me as per our agreement. Quite honestly I also believe the least you could do is reimburse me for all expenses I will incur having the cables replaced that YOUR technician deliberately destroyed.
I am a previous Mediacom customer of 18yrs, losing internet and phone service on nearly a daily basis and poor customer service is the reason I went elsewhere for service. After 4yrs with another provider a Mediacom sales rep came to my home and explained to me that Mediacom revamped their entire system and guaranteed me nothing short of excellent uninterrupted service. Promised the moon and the stars so to speak, I asked to have my previous phone number imported which naturally got screwed up as well.
Your local office here is completely incompetent and this is the reason I am sending you this message, H E L P !!!!!!!!!!!!!!!!!!!!!!!
Sincerely,
Anthony Reynolds
Been hooked up now with Mediacom for a couple months now. Have had very bad service with this company. Have had someone out 7 times now to fix our service. Can never get ahold of customer support on the phone. Always have a recording saying very high call value and gives you couple choices but none to talk to customer support.
I am so disappointed in Mediacom. we have had 2 amazing techs out here in the
last 2 weeks. They have checked our equipment and have been so concerned
and courteous. It seems that their hands are tied because the problem does not
have anything to do with our equipment,but is Mediacom equipment. We went out and
bought new phones thinking it was our problem, but to no avail. We are not happy
that it cost us unnecessary money, only to find out it has nothing to our phones,
but Mediacom is falling short in giving customer satisfaction. Our neighbor also
called Mediacom to change from Verizon,needless to say they had nothing but ttouble and are going to stay with Verizon. Sounds like whoever took over for Mediacom
is only getting a fat paycheck with no concern with workers and customers. We will
be also leaving Mediacom to go to Verizon who also is not one of my favorites, Corporate America takes over again. We have had mediaacom for years and in the
last recent year, service has been horrible. You need to watch your TV commercials
and follow through on what you promise.
We changed out our old equipment that I think was 4 years old..assuming it was new when we got it. A week later we got an equipment charge of 1500 takes on to my bill because they say the equipment was in bad condition and couldn't be reused. After losing the battle to get the charge removed I requested to do a payment arrangement to pay for the equipment. They won't do that and are giving me all of 9 days to pay the money that is when my bill is due. Obviously they don't care to keep me as a customer. I am now searching for a new provider.
Very poor service since I began with Mediacom several months ago... Problem is not a lot of options in my area. Mediacom service is quite terrible. My internet is out for days at a time and when I call I get the same thing: first, you might hear a recording that "service is out in your area, would you like a call when service is back on" and when you push for yes you never get a call back; then if you call back and wait for an actual person, they are usually in another country and difficult to understand and inevitably cannot help you, so they send a technician to your house days later, if they even show up at all! It's like going back in time, but even then service was better....
mediacom Real Talk I'm pissed off had a appointment for today I'm sitting here waiting for hrs I finally got them on the phone n they tell me their coming out Wednesday it's Sunday I work 6 days a week 72 hrs my only off day is Sunday I'm not Happy with yall company at all if yall knew better you'll do better piece of shits I bet you mfs can call for a payment but can't call your customer to tell them you changed their order I'm highly pissed off as of right now F mediacom and if I cancel since I paid in cash it takes 2-4 weeks to get a check sent out considering I paid full in cash your company.
I had mediacom service set up in my home on Monday, and by Friday morning, it was already having technical difficulties and I wasn't able to use my cable box or my wifi! I called so many numbers for help and have only got recordings. I jus want answers as to why it isn't working, instead of jus saying it doesn't kno when it will b up and running. I understand that there are some things that cannot b fixed right away.. but it's been over 12hrs and ive yet to speak to someone about my issue. And to think I thought I switched to a better cable provider than my last! Apparently not. And i was also sent a credit report that I didn't ask for, which is the stupidest thing to me.. what's it to mediacom to find and send me my credit report? I can do that on my own if I need it, instead of my score being penalized bc of it being checked when I never asked for it to be.. and was never asked by them if I wanted them to.. nor was I told that they were going to do that. Anyway to sum this rant up, I regret switching to mediacom, and if I'm already having this much trouble and cannot view my cable or use my internet, ALREADY... then lord knows what's in store for the year I'm under contract! This is bull and I've paid WAY too much to have my service not working, after only having it installed 4 days ago!
Mediacom got a credit report on me stating I rewuested service when I had not. I called to enquire about rates and decided I would not use Mediacom. I was very upset to find that even after deciding I did not want to use Mediacom, my credit report from Experian was pulled anyway. Now my score has been lowered. This needs to be addressed and corrected immediately between Mediacom and Experian. Please have it cleared up immediately
Mediacom has the worst customer service I have ever experienced. From telling you when you have to be home for the guy to show up to not being pleasant on the phone. And when calling to negotiate the outrages bill down all you get is a sales pitch to INCREASE your already high bill. A big zero for customer satisfaction.
I do not like to use the word hate but that is the only word I have for this company. They do not value me as a paying customer and it really pisses me off. Their service is lousy and their rates are too high. Sometimes I can barely afford this aggravation but I like to watch TV. All of the hidden charges, taxes, and stupid fees are simply ridiculous and overrated I mean really.
Mediacom is the poster child for sociopathic corporations. Half of their employers are corrupt liars with the morals of pedophiles, the other half are complete idiots. Their latest business tactic to deal with complaints is simple disconnect your service, claiming you're harassing them because you call them every time their service goes down.
I am a network engineer and am on call for business that affects millions of clients. Unfortunately I can only get Mediacom at my residence. The service goes down in my region for about 4 days a month on average. During peak hours, I get about 20% packet loss and large lag spikes. If you try and call to report an outage, they will insist someone comes on-site and will not do any troubleshooting. They will schedule someone usually about two weeks out, and give about a 6 hour window of when they can show up. Normally they show up late, but if you aren't there when the tech shows you will be without internet for another two weeks. When the tech does finally arrive, he will probably have very little experience in networking. So far I have had 5 different techs out, and none of them have ever resolved the problem at hand or even been able to answer my questions. At this point we are finally moving out of Mediacom's service area, and how fitting it is that the service is down only a week before we move. I have dealt with (or worked for) about a dozen different ISP's throughout the years, and Mediacom definitely takes the cake for poorest service.
I was supposed to have my internet and cable installed yesterday between 5:30 - 6 pm.
They never showed, I called the office and while I was on the phone with them as they were "checking" to see if the driver was still in the area, although he would not answer his phone. Apparently the driver called me WHILE I was on the phone with the office and since I didn't answer, they told me I had to reschedule. WTH!!! why couldn't they tell him they were on the phone with me because I was waiting on him to come do my installation. I also told them that I took off work for this and all they could say is I am sorry. I see they don't have a problem taking the money!!! Mediacom SUCKS!!! Now they have rescheduled me for next Wednesday. WHY DO I HAVE TO WAIT A WHOLE @#$% WEEK FOR THEIR SCRWEUPS!!! I SHOULD BE SQUEEZED IN ON THE NEXT DAY SINCE IT WAS NOT MY FAULT!!! UUUGGGHHHH!!!!!
I am livid!!!! Just got off the phone with mediacom and I have had nothing but problems from day one! Started with the time of installation which was not the time that I had initially set up so had to wait another week for installation. When I asked why i had to pay so much for installation when I was an already wired for service was told not everyone is wired so they set a standard rate THAT WILL NEVER GO UP!!!! gUESS WHAT tried to add even more to installation fee after this. Then the technician told me I don't want to be at work today! Really burst my bubble and excitement about getting service. When I asked questions, I was told "I don't work for Mediacom." Then my bill comes and it is double what i was quoted by the rep on the phone. The icing on the cake came when my internet went out and the tech told me he may not be able to fix. Mediacom thought there was nothing wrong with paying monthly for internet and not having it. OUTRAGEOUS! rEALLY HOPE THEY DIG THEMSELVES A GRAVE AND COMPANY GOES UNDER. THE WORST SERVICE EVER!
Mediacom is terrible to work with. They are unaware of what is going on within their company.
I have gotten bills that don't line up with customer service or info online. I am sure I have paid unnecessary amounts to keep my cable up and running when they said I had too. I am not on location of my property and quite frankly think I am being scammed with information about money, bills, reconnect fees, blah blah blah. In addition during off hours, customer service is in the Philippines. I will be on Dr. Phil someday looking like an idiot for giving information to who knows. This place is a mess. Is there another option? Just do not put any stock in Mediacom ... just sayin. I also think they don't really care and feed you a line out of some manual sitting on their desk that probably rotates around the office. If they are the only game in town, there is really no incentive for Mediacom to do better business. Its a big thumbs down for mediacom. I am irritated just writing this.
I don't appreciate the fact that they took away ABC channel from the original package I have had for many years. It was very cruel. All you care about it money. You guys are a terrible company. No one should ever use you as a TV provider. You don't ever have the customers interests at heart merely your own. You guys should be nicer and give back ABC. That is on the local cable channel therefore should be there for everyone to enjoy. I don't recommend mediacom to anyone because they are a lying sack of crap who don't care abou their customers
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