Mediacom Customer Service Complaints - page 3

Without a doubt the most crooked company I've ever seen in my life, they lie, and tell you one thing and you get another,this company needs to be brought to their knees, crooked as the day is long.

Since receiving internet service from Mediacom in June of this year, I have been having connection issues everyday. 2 techs have been out and they installed another cable and brought an up to date router, but the issue still continues. They want their money but they don't want to resolve the problem. I am looking for better service elsewhere because I refuse to keep giving them my money for terrible service.

I live in Iowa, we had a derecho on 8/10. No power for over 10 day, here it is over 2 months later and we still have no internet or cable. We have hsd 2 techs come out & said our tap is bad, I then had as manager & supervisor come to my house to investigate on 10/9, was pretty much told they will get to it when they get to it, we are not a priority. But guess what, they are charging me every day & I already paid all of Aug. bill with no refund. Was told I probably wouldn't get it but I would get a $100 credit this month. That makes up for so much!!! This is crap!!! I have to call in every day to let them know I still have no internet or cable!!!!

I have been trouble with my internet dropping out. Mediacom has had 4 technicians (parts changers) come out. They added splitters they changed connectors they ran new cable. Its still intermittent. This has been going on for 6 weeks. I'm going to keep calling every time it drops out

I live in Illinois, have an 84 year old father that lives with me. You have to buy Family cable package just to get ESPN or any sports as well as Straz to get a western channel for him. had lowest internet package they offered. For a year bill was 152.00 a month, then for a month it went to 167.00 then it went to 218.00 dollars.. called they said if you upgrade your 2 boxes and your internet your price will be 195.00.With everything that is going on they raise it 42% for nothing..sent them a box back and their internet. New cable company will be offering service in a few months will be switching in a heartbeat.

This is the worst company out there for internet. We are a contractor for a school district and can't get their stuff to work. We need a new provider in our area and run these people out.

we have been without cable for 56 days we live in Cedar Rapids iowa we have been calling everyday since the storm on August 10th and we keep getting the run around each time we call customer service its a different line of crap from a different CS person in a different state that doesn't have a clue we have had 3 different appointments to get our service back they showed up today and said now we need a new line from the house to the pole REALLY and they won't be back until October 22nd this is really crazy this is the worst servie.

I am unable to contact my local mediacom to confirm a service appointment tomorrow.They cannot and do not answer their phones. Their message on the answering machine just keeps me running around in circles before eventually they just hang up. I do need them to keep tomorrows appointment because of a months long series of dropped phone calls and internet interruptions.

I have been trying for several weeks to get my internet fixed. It keeps dropping they finally sent someone out today and he was here maybe 10 minutes removed a splitter and said it was fixed and left. Not even 30 minutes after he left it dropped 3 more times. Every time i ask for a manager they will not let me talk to one and i just talked to Amanda she was very rude and told me i would have to wait 72 hours for someone to call me back. 72 hours is ridiculous to make a customer wait to have a call back and representatives refusing to let someone talk to a manager is ridiculous also. I need my internet fixed to be able to work from home and it shouldnt be this difficult. Your company has horrible customer service.

I used to be a loyal customer but started having problems so switch to AT&T which has terrible internet speed but there's never a billing suprise and you know the speed sucks. After a yr I tried to switch back to Mediacom and That's When Things Went Very Bad. From day one the service didn't work and I had numerous service calls to fix the issue from Mediacom service tech's to in office attempts to get my internet working. After never getting me a reliable service I canceled the service,returned the equipment and went back to AT&T. You can check your own records and see how problematic your install & service was. You have tried billing me ever since then for a service I have never been able to use and I have contacted the local mediacom office numerous time explaining this and refusing to pay a bill for a service I was never able to use. Yet I keep getting mail offering to reduce the so called out standing bill and re establish service.

Long story short you normaly have a great service & I would come back to Mediacom if you correct the billing to nothing owed and give me a reliable service once again. Other wise please stop sending me mail asking me to come back.

Thank you for your time

Called in for an internet issue on 12/17/19. Said the earliest they could respond was 12/29/19 and I complained that was not good enough. Eventually they showed up on 12/24/19. The said my router was bad and replaced it with one of theirs. Two days later the system went down again. I called and was told it would be 1/17/20 before they could come back out and we had a line issue. They finally showed up 1/6/20 and said it was a line problem all along.
Pretty much ruined most of the Holiday season with no internet.

I have not even had my installation and we are off to a bad start. First off if you offer deals like switch and save then it needs to be reflected in the bill immediately. Not be retroactive later. I do not operate like that. So when I told the customer representative that we need to delay till they have the billing correct. Well let's just say they told me I was canceling altogether. Did not try to smooth it over or anything. So I will stay where I am with the service I have. I had issues with them years ago and left. So far nothing has changed with their customer support.

no service for 10 days and they just don't care but the bill is on time withno adjustment talked to a person at 356-5039 ex 8204 was told he was working on it gave me a repair date on feb 24 2019 between 1 and 5 2pm received call saying he was not showing up and told it was not his problem now me internet has diel up speed cant even use the media com app because speed is to slow

One of the worst companies we've ever worked with. Has anyone noticed they won't even list their hours of operation for their locations?

We've had multiple problems with our new installation. Eventually we hired an electrician to install their equipment properly. We have to wait another week for equipment. This means our installation has taken over a month.

Use At&t ...i Left At&t For Faster Speed And Received Sporadic Speed With Mediacom! Big Dummy!



Bills Come On Time... Service Interrupted Regularly...especially If It Rains



Lousy Service...lousy Service...lousy Service...lousy Service...lousy Service...lousy Service...lousy Service...lousy Service...lousy Service...lousy Service...lousy Service...



Service Representatives Misrepresent The Truth With Orders When Repairman Does Not Show Up

It is too bad that you don't act on the bad reviews to improve your customer service. I called the customer service number and got a very rude person. I went to the local office only to get another rude employee. I'd like to say this wasn't the norm but I can't. Don't you provide customer service training for your employees?

If you are having trouble, call and ask to speak with Rocco, he is the owner and CEO. You may not get to speak to him but the response is a lot quicker.



Probably the worst customer service I've ever encountered. All calls are met with a message stating that "Due to unexpected high call volume..." Followed by a useless automated system and then representatives who are not empowered to assist customers and have supervisors who are unwilling to help. I have had few problems with my actual cable and internet service but the lack of customer service reps ability to take care of the problems I have had has only exacerbated minor issues.

Your service is the worst. AIJZPhone service was out, again, most of the day. Either modem is down, tv connection to wireless is disconnected, or phone service is down every week! Waited 35 minutes for chat on linetonight.
Support tech finally got me dial tone. She wanted to schedule service call on Monday, March 6. After repeatedly telling her no, I disconnected from chat. Immediately received an email confirming service call on Monday, March 6! What is wrong with you people? I will switch back to DirectTV asap.

I have contacted Mediacom to have collection from a fraudulent claim removed from my credit report and have had nothing but hassles. The customer service agent (Tracy 1/23) continually interrupted me and would not let me finish a sentence. I requested an email stating what was supposedly done to "help" me since I was told the same thing LAST MONTH when I called and had a similar situation of someone (Nick 12/19) who was going to "help" me and send me an email. I have received nothing but hassles from their customer service and have been repeatedly told to contact the collection bureau. When I contact the collections bureau, I'm told money is still owed. "Customer Service" is the farthest thing from what I have been given!!

Loved reading complaints online about stupid mediacom reps - as I had just encountered one of the top 10 in sure - made me feel better knowing others have felt my pain

Ok I stayed home waiting for repairman. He is supposed to call prior to arrival. I glance out to see him opening my back gate and letting my three dogs out! The front gate was unlocked and no dogs. In my haste to try to get outside, I catch my finger on the door and fracture it. He didn't apologize and went to look at outside cable. Now I see he's gone and I still have no cable.

Terrible customer service. High price and little service. MEDIACOM treats customers horribly. I am dropping them and their rude staff tomorrow.

TIVO service/internet connection continually go out with same error codes. Techs have been out multiple times, my issues escalated to mngmt several times, etc. Each time a tech comes out they blame the last one for not doing it right or not fixing something that should have been done. I have been told repeatedly that the lines and connections outside my home needed repair and each time someone came out they worked on SOMETHING out there. Yesterday was the last straw! 2 techs come out and go to the box outside then proceed to tell me signals bad, lines need work, connections failing. Well, I ask what was done the last time this happened and they were out there. I was told, looks like nothing has been done to correct your issues. I was beyond peeved. So, I said, you mean to tell me that each time techs have been out here Ive been getting lip service and that's about it! He apologized... they all apologize.. and agreed it was ridiculous!! I was told that this was AGAIN being reported to tech supervisor and they would be out to work outside in the morning. I asked AGAIN to get a call once this was completed (they never call) to confirm the work was done. I then called Mediacom and spoke to a supervisor named David, voiced my concerns AGAIN. Asked how was I to be comfortable believing that whomever was coming out was actually going to do the work and fix this once and for all. Without going into every detail I was basically told no one can guarantee the work a tech does and that if I was not satisfied with Mediacom it would be a shame to lose my business but that I could go elsewhere. That was very upsetting. I said, so, you would rather lose a customer who pays about $220 a month for services then get someone out here to figure out what the hell is going on in my area and repair our service. I asked him if he was telling me that Medicom has no idea how to even fix their issues or just don't want to put in the time and money to service their customers?! He had no answer for me. Its no wonder I see more and more dishes going up in my neighborhood. He continued to tell me there was nothing more he could do for me, then proceeded to tell me he didn't even work in the TIVO area, which is the prompt I initially selected and that he would have to put me back into queue to talk to another person in the TIVO area. I had already waited 15 minutes to talk to what I thought was the TIVO area!!! He puts me back in queue and I get the automated system telling me it could be 20 minutes before someone could help me. I ended up hanging up. I am beyond frustrated and am appalled at the crap service I continue to get. I have been told that all of the issues stem from the outdated equipment outside that belong to Mediacom, yet it seems no one is doing anything to fix the issue.... BUT they have NO PROBLEM taking my MONEY every dam month. Its really sickening that because we have no other cable options they are allowed to do this to consumers.

MEDIACOM is our phone service provider. Our story is this: As an elderly couple (both in our 90's) with health issues we depend upon reliable phone service as a way to reach out to family members, our medical doctors, and support staff. In a few words MEDIACOM FAILS in providing reliable service. Our service, or lack there of, has been unavailable for the past 48 hours, with an estimated service date of 10/17 which is another week out. Outages have been frequent averaging about once a week.
BIGGEST CONCERN IS THAT MEDIACOM DOESN'T SEEM TO CARE. Customer service is POOR, REPRESENTATIVES lack basic people skills, and unfortunately PROBLEMS ARE NOT BEING RESOLVED. My wife and I reside in DES MOINES, IOWA. Our humble advise to those seeking INTERNET, TV, AND PHONE SERVICE is this: Don't Trust this company because they simply do not deliver. Seek out another provider and hope for the best.
GOOD LUCK. H.I. GROSS

Keep raising rates. New customers get better rates.
Customer service is terrible when you call to seek explanation.
Live in iowa, but may have to switch. The rudeness by the kid on phone was terrible