Mediacom Customer Service

User Reviews, Ratings and Comments

Mediacom customer service is ranked #705 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.45 out of a possible 200 based upon 769 ratings. This score rates Mediacom customer service and customer support as Terrible.

NEGATIVE Comments

744 Negative Comments out of 769 Total Comments is 96.75%.

POSITIVE Comments

25 Positive Comments out of 769 Total Comments is 3.25%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Mediacom

    Customer Service Scoreboard

    • 26.45 Overall Rating
      (out of 200 possible)
    • 744 negative comments (96.75%)
    • 25 positive comments (3.25%)
    • 6 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.6 Issue Resolution
    • 2.5 Reachability
    • 2.0 Cancellation
    • 3.1 Friendliness
    • 2.4 Product Knowledge

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Posted by Anonymous


The disparity between positive and negative should give you an idea of how bad this service actually is.

I personally know some of the field techs, they are solid dudes. But Mediacom don't care. They will drag you through hours of pointless troubleshooting (being a lab tech who manages corporate connections, as well as CMTS integrations for RF, cable, services I know a thing or two about CMTS provisioning and RF services).

They drag you through pointless troubleshooting then tell you that you have to pay to replace a perfectly good modem knowing full well it is not an issue with the modem. I have called countless times, spent countless hours arguing with technicians. The service still has not gotten better. I have offered them the chance to prove it was the modem by saying I would front the cost of the modem, and if the issue is not resolved they can refund me for the purchase. They are not willing to do this and expect me to carry the full expense of their clear misdiagnosis.

I have had to explain the purpose of a CMTS to the same technician who was telling me that the modem was bad and needs to be replaced. Doesn't even know what a CMTS is but has the power to refuse to help.

Find another company, you do not want Mediacom.

Posted by Anonymous


Mediacom is an absolutely horsecrap company that cannot support its customers. I have had absolutely zero success with them

Posted by LongtimeMediacomUser


Mediacom's issues are infrastructure related, they constantly attempt to frustrate the customer into not bothering with calling to complain by sending out tech after tech. They know the techs can't fix the problem, because the problem is in Medaicom's infrastructure itself. They know this, which means that they're selling a service that they know they can't provide in any quality fashion. Which is false advertisement. It's essentially a slumlord but in ISP form. You never get compensated for lack of service, their full service periods are less than half of the time in some areas. They try to sell you services like their WiFi plan by claiming it will fix the intermittent internet issues, which it won't. That's actual fraud. If you call to report an outage, they simply say, "We don't have any reports of an outage", which makes no sense, because you're calling to report one. There is absolutely zero reason to go with this company other than them having a monopoly on your area, which should be illegal. And if you happen to be in an area where they have a monopoly, see if there's any mobile plans or Starlink available. Trust me, you'll be much more satisfied with them, than using this corrupt company.

Posted by Woods


Horrible customer service would recommend going somewhere else for service the rates that they offer you are never what the true price is

Posted by bb


Mediacom has to be the worst ISP I have ever had experience with. My internet has been down for 2 days and they reported it as fixed last night. I spent 2 hours troubleshooting with them over the phone only to have them tell me I need to swap my modem out 30 minutes away. I drove down this morning to swap my modem out and they said 1. They don't swap out 3.1 modems and they said that the customer services agents on the phone always tell people they can and wished they would stop. 2. That there is a known service outage in my area (they didn't even ask my address) and told me they would credit the day of outage. I'm still without internet and work from home. I'm dumping this miserable service.

Posted by TomTin


Mediacom's reliability for phone service is average. Occasional outages. Their biggest problem is their online billing system when you try to pay your bill on their online system. Very confusing because when you try to use their payment options online, you put when you want to have the payment taken, or taken right now, and you receive no feedback that your payment has been received by their database, and the amount of the present billing cycle continues to show...making you think you still owe. If you try to pay again....guess what! You will find that you are being re-billed for each time you try to get a "bill paid" response, stacking up numerous hits on your checking or credit card account. When you realize the error and call customer service to rectify the multiple payments, they will stonewall you and drag their feet in reimbursing you. Their online bill pay must have been designed by rookies who never did any user acceptance testing to see how customers experience it. We're on our tenth business day waiting for $190.00 to be refunded. Customer Service reps range from fair to poor in the quality of the handling of your call and can only offer vague excuses about why it is taking so long to return the overpayment. Time to engage the state's Attorney General for Consumer Affairs.

Posted by DUTTER1


Im paying for the 1 gig of internet speed and it shows that i get that on speed test by ookla. But i always seem to have slow internet or lag issues. Dropping zoom calls and lag in games. Streaming services always buffering despite this amazing "speed." ive had 7 techs come to my house in a year and they make me pay for the visit because its "not their issue" its mine, yet they dont help nor explain what i could be doing different. Ive tried 6 different computer settups and its all the same. 3 phones and all the same issue.

Posted by Anonymous


Just spoke with a person about my internet going out and she said u would have to wait and hung up on me! Her name was Kerra. I'm furious can't wait to get rid if this company.

Posted by Jarmes23


They asked for my social my address my name my email my phone number, and my MAC address which I provided it all and it was all correct I even gave them the amount of my last bill that I paid but yet since my phone is currently off they won't let me pay my bill

Posted by Lauren


Don't recommend! One of their workers forged my signature! The local supervisor never calls me back. Horrible service!

Posted by Chad


I am sick of seeing pride month advertising on all my favorite channels it's sickening and I don't want my children or anyone else's child to have to see any of it
I don't mind what anyone does with there life or the choices they make but it absolutely unacceptable to run commercials and advertising for the whole pride bull crap
I am seriously considering canceling my cable and internet bc of the crap of forcing ppl to see or to try and make someone accept it as ok

Posted by DO NOT BUY MEDIACOM


Mediacom is overpriced for something that only works half of the time if you can get any other company I would strongly encourage to do so Mediacom almost is never working properly people that are looking into getting mediacom just do yourself a favor an keep looking somewhere else...

Posted by Sheree


This a horrible company!! No internet for days at a time!!! Don't use this service!!!!!!!!

Posted by Anonymous


Mediacom gets worse and worse!! The bills go up up up! Service goes down down down! Out all day today! No phone! No internet!! No number to call! Very convenient! I've about had it! Damn!!
Sincerely, Bess Moore!!

Posted by Anonymous


Very bad choice! Non-friendly company even I have in years years. I'm new customer since February 10, 2023 - now 2 months since I joined as I already quit on Mediacom today as I return the equipments back after only 2 months.

The device at modem been down very often almost everydays. Frustrated me lot.

I ask you all new customers - DON'T do business with Mediacom. Please DON'T..

Posted by Travis


For the last 18 months or so we have had almost unwatchable service because of Mediacom's inability to fix the local infrastructure around our town, technicians have come out and fixed the service temporarily but the issue has been coming from the Tap from behind our house and upstream of that Tap. This point upstream of our tap services our whole neighborhoods subdivision. %5-10 of the time the cable was completely unwatchable, %50 of the time the image was over %15 distorted, as in the image signal had degraded around %15 of the screen and audio bugs were prevalent.

We spent approximately $400 a month on the cable alone. Over 12 months thats around $4,800. For the 18 months we've had this issue we have paid over $7,200 in cable fees. We canceled our TV service with Mediacom and called to see if we could get a partial refund credited to our account, we've had this service for around 11 years now.

They offered us 2 weeks of our previous bill in compensation. They Credited our account for $283 and change. Their excuse for that amount of credit was that we had not called out tech's often enough to warrant any more compensation for service.

Mediacom has a local monopoly on anything not satellite related or we would have changed years ago. Still the only option for internet as well (unless you count dial up as internet), which we have kept.

Below is a picture of the %5-10 worst of the worst quality.

https://imgur.com/a/HLd0Du9

Posted by Jeff


Decorah Ia . I have been all over the US , and the service and quality in my beloved Decora is disgustingly horrible. Every day has been an issue and five years ago I gave up trying to get any improvement. I can only hope on fiber or composition because it is the only hope of improvement. Sighned... looking for anything better if and when it comes along.

Posted by OVER THIS ISSUE


For the past 5 months I have had internet issues and now DVR issues. Each time the techs came out (5 times total) I got a different answer for why my internet does not work and a new modem. One of the techs even asked to go outside for a smoke while my tv channels loaded.

Posted by Msid1111


Mediacom is trying to continue to bill me after cancellation by phone and internet and returning equipment. This company forces you to get their premium internet packages by putiing a "data cap" on you, so if you watch multiple TV's or use your internet often, you will go over your data limit and incur outrageous extra charges making you up your data package. Buyer beware!

Posted by Dedra


Been a customer for 22 years 8 months ago my cable started messed up they refuse to fixed it they think I'm say this cause I only want credit on my account my advice to anyone they suck

Posted by plhanna52501


Mediacom is way too expensive for no better service than I get. I have both the cable and the internet. Internet sucks! Only have it working about half the time. I depend on it for my side work. The cable is outrageous. I have called asking about discounts as I pay over $200 a month for it. They say they do not have any discounts for establish patrons. If I cancel service and sign back up in my name instead of my husbands that's a new hookup and so I would get a discount. I have to speak to a damn automated service to even get help which is BS too.

Posted by Troy


The service sucks and we've been with out internet for 7 days told someone was coming out as the tech said its not getting to the house as he swapped out our modem and still Noone showed up. The lady on the phone said there was nothing she could do and she couldn't tell whe n the crew to check the cable or bos outside would be here. She said it could be 2 days or 2 weeks. What a sad service, I'm surprised they even have customers and my wife works from home.

Posted by bobbie-evans


I certainly hope that corporate is reading this. You need to listen to your employee calls. I just got a very rude one who hung up on me just because he didn't want to listen to or understand where I was coming from. He insisted on being defensive and arguing. I've only been with Mediacom fora year and if this is how it's gonna go, then I'm done. I understand that Mediacom was bought by Spectrum. I had them at another property and they were HORRIBLE with customer service. Now I'm dealing with it again. This isn't a good comnpany.

Posted by Erlinda Evangelista


10 November scheduled service to re-connect service coaxial line to the house estimated time of arrival before 1 PM to 8 PM. Technician called around 6 PM complaining about how he completed all of his service call but the scheduler messed up and scheduled our house last and he has to reschedule due to a miss scheduling from service desk. I told the technician to figure the miss scheduling out with his supervisor but I still should expect a phone call to find out the status of the repairs needed to get the house TV and internet. I called customer service around 6:45 PM and found out that the technician rescheduled the repair for tomorrow 8 AM to 10 AM due to weather. But never got a phone call advising us of the schedule change.

The house TV/Internet has been down since Sunday night 6 Nov till now 10 Nov. The communications from the customer service rep to the technician to the customer is very poor. Expectations for any repairs are not realistic. For the price of the service being provide is very poor and needs improvement badly. Is there any plans to improve the communication to assist with customer expectations?

Home address
2844 Blan St
Columbus, GA 31903

Posted by Haley


I have to reset my internet DAILY, sometimes multiple times per day... They overload and oversell their bandwidth and people constantly are being knocked off.. I work 100% from home and depend on the EXPENSIVE service to work. This is the sorriest internet/technology company to which I have ever had the displeasure of being subscribed. PITIFUL. DO BETTER.

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Posted by Anonymous


Cody did an excellent job solving my internet issue. He arrived promptly and worked quickly and efficiently. All issues resolved.

Posted by Anonymous


Great customer service. Great products. Great price. Very transparent. Easy apps. Easy websites. Easy billing. I don't see why all the complaints are, must be by customers who don't read their bills or understand their service. Because Mediacom has the best customer service out of any company (not just ISP) that I have ever dealt with.

Posted by Anonymous


I am so happy u guys found a repair man that cares , He took his time and found my issues with my outside line , he fixed everything in one day outside. Repair men had been out before but to big of a hassle to really fix it they would just rig it to get by I had four or five extra lines that were just there but he fixed it all he even tacked them down under my house, my husband was here the whole time however I was in and out due to work but his end results astonished me Im super happy ! Please keep up the good work you sir are an amazing human in these times my dude u rock

Posted by [email protected]


I want to let u know that a service rep her name Joanna helped me a lot.
I want commend her on her help with my Cable bill. She was very helpful. She needs to be commended.
Thank you Joanna.
D.Welker

Posted by Anonymous


We have had superb service through Mediacom for the entire length of our association with them. The current pricing structure is not what I would consider to be in line with the area we live in, but the service is excellent and the customer service agents are friendly and helpful

Posted by Anonymous


I have had a few problems due to the modem failing, but the man (George) who originally came out gave me his number in case I had problems. When I called him he came right over, it didn't cost a dime and he was extremely personable.

Posted by Anonymous


Sooo, I wrote a negative comment last night about Mediacom because I got a person overseas that spoke poor English and she was asking me for multiple forms of ID including my SSN and I was not going there. Today, totally different story and I had Rose at extension 9428 for current customers and she was amazing. She took the time to answer all questions as I had a lot after reading many of the comments on here. She got to know me and I have a new look on Mediacom. Clearly there are some things they should work harder on as I should not have been transferred over seas. I rarely have a good experience with outsourced employees. I can't imagine that being cost effective as I have left more than one company for that reason. Anyway, Rose should get 2 thumbs up for salvaging a bad situation. Thanks Rose! And for the rest of you employees that might read this, make sure you explain everything to the customer and know your stuff ahead of time if

Posted by smo


I've had virtually no issue with my Mediacom service, and was satisfied with pricing as well until recently, when my "promotional" period ended and internet cost went up.
I called several times, and even went to visit Mediacom in person, to try to lower my bill. I can't afford the increase... but it seems I'll just have to cut other costs to make it work.
I am frustrated that, although I have the lowest possible internet speed, they can't match the current promo rate for their Higher internet (a rate lower than mine Ever was! And this is a Better speed!) or the rate of say, Century Link, which could give me a better deal.
Furthermore, I'm confused because some representatives said I could cancel my internet with no termination fee BUT my phone charge would increase; others said there is an "ETF" but the phone is separate and wouldn't change.
So ultimately, I guess I'll keep the exorbitant pricing for one more year THEN switch providers when there is no fear of fees or changing rates.
Why is this a "positive" review? Because the customer service people were wonderfully helpful and polite, and I feel they tried to do everything they could, there simply was nothing they could do.

Posted by readimix


I want to Thank customer service placed today, july 16, 2013 with Christina. I have been having problems with my service however when you receive the right person who takes the time and effort and respect for herself and her job, a frustrated customer like myself enjoys explaining my problems with services, the employee took the time to read the notes, ask me questions, troubleshoot and of all things, offer better options that would suit my lack of knowledge with internet, cable. I can not tell you what a difference it means when the employee listens, listens to what your problems are and actually takes the time to figure out what is going on, I don't mind staying on the phone longer, when she is doing all she can do to help better my services, not only that, this particular employee, explained options that would have solved earlier issues, Mediacom, this person is who you should have as a supervisor or in charge of teaching others, I really hope you read this and give her the credit she deserves for keeping a satisfied customer satisfied, and truly communication-professional is really the great way, and as frustrated as I was, within minutes,I was calm and very thankful for her tone, her knowledge and just plain ole respectability. Thank you very much and I hope that somebody actually reads this and lets her know that she kept another customer due to her professionality. Thank You very much Stacy

Posted by penny


I have just had a gentleman name bob (didn't gethis last name) that is a technician come to fix my picture on my tvs ( april 15th 2013 and I thought I would let you know that he has went above and beyond the call of duty.. he was so very friendly and knew what he was doing.. a lot of people don't think about bringing the outstanding workers to your attn. but I do if I feel they deserve it.. I hope you can figure out who this man is and give him a big thank you for me even though I already did.. just thought you needed to know this.. if you had more employees like him it would be awesome cuz the last 2 I had were real pain the butts and attitudes.. thank you for your tije in this matter

Posted by Anonymous


When calling support there is always a 'script' you have to go through even if you tell them you already tried all that stuff. I work in IT networking and in my opinion have better than average skills at working through issues. To be told for the 100th time to unplug the modem is frustrating.

Posted by FullOregret


I now added 2 positive reviews that showed up as negative on here. I didn't realize there was a little dot that I had to select for positive, or else it would read as negative, despite the score I gave.

Mediacom fixed the incorrect show listing for the problem channels. We were happy with the quick fix and to get our DVR under control.

Posted by Dylan Mouth


Had issues with my internet tonight but Amy got me back up and running. Very crucial I had internet since I have a test tomorrow. Thanks Amy!

Posted by Customer Since 1992


The Customer Service rep i spoke with 10/27/12 did very, very well. She told me some things I’ve never knew. She was very informative. Mediacom needs to buy her a cup of coffee, or something.

Posted by ItWasntMe


In all fairness their customer service reps have all been very nice & have tried to help, but mediacom cable & internet service is inadequate as a product. We recently moved a couple miles & got the upgraded internet speed product. In our old home cable was the issue so we didn't renew that.
Since we have been in this home & had internet (mar 2012) I have Mediacom service on SPEED DIAL. Internet kicks us anytime of day or night. They have sent techs to go through all the cables, replaced our modem etc etc, & still we lose internet a couple of times a week, yet on their side they show no issue. They have credited us one month, but the headache of dealing with it over & over is not worth it.
Their cable is no better. Last month my boyfriend added it to the deal as they offered a great deal, it is dead money folks. They say service is between midnight to 6 am yet you lose service all different hours day or night.
I would not recommend mediacom to any other people as a first choice or even a 3rd choice. If you have other options I would say gamble on them before committing to mediacom.

Posted by Buyyourproductforwhatyounneed


I have had mediacom VIP pack for about 11 years now and no issue. I had them replace a line from my house to the ped. The line sat in my back yard for 3 months but hey it was winter and they cant dig frozen dirt. Internet is fast and never has gone down on me. The digital cable is great. I think the people who are complaining are doing it because they didnt order the right package for them. I mean i am a huge gamer and internet guy so i bought their 50mbps internet and for tv i like get picture so i got a HD box.

Posted by Anonymous


I had a Mediacom service call for phone service on 11/14/11 in Milton, FL. The service man, Ed Love, was timely, completely professional, and had an extensive knowledge base of all the Mediacom products. He was very tactful and pleasant, taking the time to educate this recently retired senior citizen about the prioblem and solutions. This young man is a credit to Mediacom. Because of the excellent service, I am encouraged to stay with Mediacom and will recommend it to everyone I know.

Posted by david4602


I just got Mediacom service and have found no problems. Customer service was American, they always answer quickly, and the reps are friendly.

The internet service is much faster than we had before...surprised how much of a difference it has made.

Posted by Bill


I have been having trouble with my mail since I arrived home on July 10th. I called for service on the 11th and was transferred to a man named Jack. I think he was in India. He could not help me so I asked to speak to his supervisor and he asked me why. I said maybe he can help me and Jack said he can't help you. I then asked Jack if he was in India and he said he can not give out that information. Jack was very rude, so then I just hung up. I generally don't complain but I do not like rude people.
Thank You, William D. English
PS The issue was resolved today by a woman named Nancy, she was very good and polite.

Posted by Anonymous


I have been with mediacom for i dont know how long.i have all three services with them and up until right now i have not had a major problem with them. there were times that it would act up but there are still polite and knowledgeable individuals who help me over the phone to fix it. Thank you Mediacom.

Posted by Anonymous


goojob to mediacom.. what a great service.. :) im so happy with my internet, phone and cable.. and i had a great experience with the mediacom customer service representatives..

Posted by JEFF


you have an employee by the name of jeff initials are h.j.j. he is a very polite and he knows his job very well. jeff was very patient and got the job done. he needs to be recognized for his good doings. thank you jeff. THE TURNER FAMILY

Posted by Anonymous


The rating of this company in this manner is far from just a little skewed and distorted. It is infinitely skewed and distorted. For one, those with the motivation to look up a site such as this and leave their negative comments are upset consumers. Satisfied consumers say nothing and go about their day. Let's take some round numbers here. Let's say a company has 1000 customers, and let's say this company has a customer satisfaction rate of 95% (practically unheard of), and let's say all 100 unsatisfied customers hit the blogosphere, it would look like the company was horrid. Plus you have invalid complaints, such as complaining on the company for turning off services because of an unpaid bill and things of that nature that are not actual deficiencies of the company, rather an unreasonable expectation held by the consumer.

Posted by mryan972


well, 10 minutes after leaving my complaint, I left a short polite message on the home phone answering machine of Senior Vice President of North Central for Mediacom. I got a WONDERFUL call from the Cedar Rapids manager who listened to the whole fiasco of today and made arrangements for installation TOMORROW. I tried to follow the chain of command, but no one cared. I am most happy with the results. When you do not get results the 1st time, strart at the top and it will get results.

Posted by Anonymous


David, #7743, from Mediacom just installed expanded cable TV service in my home and I was very impressed with his knowledge of the equipment he installed, his explanation of how to operate the new remote and his overall politeness. Before leaving, I asked if he had knowledge of computers and he walked me through setting up my new computer using Mediacom Internet. I had reached a point where I was frustrated and had given up. I was ready to call the Geek Squad but will not need to now.

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Posted by FiredEmployee


I worked proudly for Mediacom for about a year and a half. How delusional i was. Not only did I get wrongfully terminated, when i contacted my HR department they said to email them and they would take care of it. Guess i'll email you to make you have a laugh.

Techs are all awesome in my office. Dispatch was pretty good but any managers position and up crap on us. There is no chain of command. If you so much as say the word "Union" you will get fired. They expect an outrageous amount of sales from every tech(72 per year) how does a tech make 72 a year when the only reason your out to their house is to fix what's broken? Surely you wouldn't pay for more services when the ones you already have do not work. I was forced into a stupid shift with forced on-call. Why the heck do we offer a late night schedule when everyone is wanting to watch TV after a hard day? Oh that's right. Because it's broken.

Don't forget the equipment issues. They are issuing out old equipment that no longer works, never test to see if it still works, and with an equipment shortage of 170 DVR's(as of 4/22/13) customer's will just say screw it. I agree.
Mediacom is always hiring because everyone that works there quits after being crapped on for so long. Some of them are stuck. Some have options. It's time to get out of the business Mediacom. Give in to a better ISP that will respect their employee's.

One person that for sure needs fired is the manager at the Waterloo, IA office.

I had to re-write this due to profanity. Just to let you know there were 20 words i had to correct,

Posted by ticked-off


I am a customer and the wife of a employee of mediacom and I've been sitting here reading all the comments from both employees and customers and I must have to agree on ALL the comments being made! My husband has worked for this company for over a decade and it is the WORST company for business and employment! Business sense, they're a joke! They will give you any excuse they can for why your CRAP doesn't work but it is true that the techs. aren't to blame it's corp. pushing these useless products on us. The techs. are only doing what they are instructed to do. Everyday I hear my husband come home and complain how things are being run by this company and how they are always understaffed, well now I can see why they are understaffed when the supervisors treat their employees like CRAP(and this is an understatement)! How do they expect their employees to put out good quality when they leave the office in the morning so BELITTLED because the supervisors make them feel like they aren't worth a CRAP! Our District was one of the best around but now since they have this character guy as a supervisor let me tell you he is the F'N WORSE supervisor I have ever seen! I've literally have seen him yell at his employees in front of customers, degrade them like no other and yet he is a supervisor! I've heard other employees call the house to let us know that they are quitting because of his degrading behavior, but yet he's a supervisor! I've seen him go half cocked because he's had to work on a schedule day off and literally peel out, but yet he's a supervisor! Don't even get me started on the other supervisor he isn't much better either! What I don't understand is why do they expect their employees to do their job when thats why they are getting paid the BIG BUCKS! That is why we are no longer #1 division because these YAHOO'S don't know how to treat their employees let alone their customers! Thank goodness for this WEB PAGE, because I've held in my opinion about this company for over a decade and I was getting to the point where I thought I had to get a hold of the BETTER BUSINESS BUREAU but it still maybe an option and if that fails I guess I'll have to call my good ole' ATTORNEY! There is so much more to this company that alot of people don't understand or SEE, so do me a favor, READERS, when your paying your bill or having any equipment installed pay CLOSE attention what is being said around you, ask questions about the equipment,keep ALL papers you sign or ask for copies, ask for NAME of every person you had to deal with, but most of ALL, listen to the tech. when he gets a phone call from office or dispatch (and he will get one)and you can hear how RUDE,NASTY,DEGRADING,EMBARRASSING way they talk to their employees, OH WAIT, you have because they talk to customers the same way! Well hope the company can improve but I highly doubt it cuz it hasn't improved all these years and its so sad because if it wasn't for the economy being so screwed up MEDIACOM would have already lost majority of their employees, customers, and the company would go belly up!

Posted by MediacomSupport


I apologize for any service issues on behalf of Mediacom. If for any reason you have problems and need help, you can feel free to email me directly at [email protected] or sign up for the Mediacom Forums at mediacomcable.com/CustomerSupport/forum.php and we can help with any issues you have.

I apologize for any poor service you have and would love to make any problems right for you.

Posted by MediacomChris


I apologize for any service issues on behalf of Mediacom. If for any reason you have problems and need help, you can feel free to email me directly at [email protected] or sign up for the Mediacom Forums at mediacomcable.com/CustomerSupport/forum.php and we can help with any issues you have.

I apologize for any poor service you have and would love to make any problems right for you.

Thanks
Chris
Social Media Team Lead

Posted by MediacomTECH


I have worked for Mediacom for about 10 years now, started out as an installer, then tech.. I know how frustrating it is to take used crappy equipment to a house... especially when you are getting it from the warehouse and you state the obvious and are told, take it or leave it... Just shows how much the employees really care... I am sorry to hear people are having such bad experiences, unfortunately, there is very little techs can do in field without support from the office and the corporate. Techs are FORCED to sell, what is that crap? What is the sales department for? You get in trouble if you don't sell... they load you with more then 8 hours of work and expect you to do everything within that time, no overtime, and if you don't get it done, you're yelled at, if I didn't have bills to pay and time in this company, I would look for a new job, this is crap.. worse company in the world to work for. My internet is always slow, I get less then 1MB/s most times.

Now the owner wants to buy all his stock back to make the company private, quality... so he doesn't have to answer to the stock holders why his company is almost worthless! LET COMCAST OR VERIZON BUY US!!!!

Posted by Anonymous


I've been a tech for mediacom for 7years and I can tell you that me and other techs have preached to this company over and over about faulty equipment and don't seem to do anything. Over half of our equipment is bad in our trucks MOST of the time. the techs get scored against on the reviews by the company for repeat trouble calls, but most of our repeats are bad equipment. it seems as if they buy there equipment refurbed from comcast or something. we hardly ever get new equipment and if we do its a small amount. Also,for the longest time handing out used remotes. Now this is wrong! especially due to flue and cold seasons also h1n1. they have started giving us all new remotes, but not enough. If a remote is not in a plastic sealed bag you shouldn't have to accept it. Please people don't blame the techs. we get enough bull from the company and we do everything we can do to get home everyday with a smile on our faces.

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