Humana Customer Service Complaints - page 3

I called Humana to cancel my policy. After transferring to multiple agents no one could help and last agent put me on hold and disconnected me. Their agent, phone system response time everything sucks

Perhaps the worst company I've ever dealt with. I can not get a doctor through them. Their doctor lists are essentially fake. Customer service is beyond a joke. I have Humana Gold Plus which is basically a fraud. Do not use this company

I have to rate Humana as the WORST customer service ever. After submitting a claim I was sent through the phone tree several times only to get someone new again who did not know anything about my claim. This went on for months being denied and Humana requesting more information continually making me jump through hoop after hoop. Eventually they said I had submitted all information requested and agreed I should be paid but they did not know how to process my claim. After filing a grievance and writing multiple letters, I still got no answers. The people signing the denial letters were not to be disturbed and couldn't be bothered because they were too busy to talk to me. I was told the claim was closed, or open depending who I spoke with in customer service. They then said I would hear from someone within 5 days but of course they did not honor their word and lied to me. They would give me no other information and refused to speak to me again. This is poor or absent customer service and I would never recommend Humana to anyone. Working in the medical field, I would never treat my patients this way especially being too busy to properly communicate with them: they would die. What would happen to these Humans employees if they were treated with this disrespect while in the hospital? What goes around, comes round! You should be embarrassed and ashamed.

Humana have the worst service ever!! They send letters to patients to have their prescribing doctors call in for a prior authorization but when it is called in either the call is put on hold for too long or being transferred around and around being asked with the same damn questions which eventually does not get no where! It takes at least an hour to get it done with a single call. Extremely terrible service. Why provide a number to call when every representative you talk to are gonna give you a "future" number to call next time. Wrote down 2-3 numbers in 20 min. Hung up the call and download the form. Hopefully it will go through. Feel sorry for the doctors office and the patient.

I have been on the phone for hours Trying to find someone @ Humana that will/CAN Help me find a Dr.

God forbid you should ever have to go into the hospital or are being treated for any serious illness IF YOU HAVE HUMANA INSURANCE!
0 reviews
Incompetence of Humana Insurance Company! I have spent over 12 hours on the phone with Humana and they are totally clueless concerning any conversation, written or oral, from either me or my physician. They say they don't write down details such as what the insured is being treated for. I know this sounds outrageous but this has been the response of both management and their underlings. My doctor has contacted them no less than three times and I've contacted them countless times during the last month because they have indicated that they will additional charges to my account of approximately $2000 that they neglected to tell me about during the Oct to Dec signup period. I've NEVER experienced this kind of incompetence with any other company of any kind. Thank you for reading these comments and Good Luck!

Humana Outsourcing all their call reps give misleading info and they haven't processed a claims received 6 month ago with all information needed to process... Manager dont call you back and they never pay what they say... My Doctor office staffed told me NEVERT go with humana again... I called 1/5/16, 12/28/15, 2/8/2016, still my issue has not been resolved and my Doc office called over 10 times before getting me involve they refused to transfer me to the manage who made broken promise in getting me claim processed,... no a very organized company

I contacted your claims information number and spoke with your representative. When she could not resolve my issue I told her to transfer me to the United States. She refused to transfer me. I will be reporting you to the insurance authorities in my state. It is law that I must be transferred

My Son is a 23 year Army Vet.5 times on war zones.extended periods. .Somewhere in the war zones he contracted.a condition.that medical science doesn't even have a name for.
After Many,many trial and error meds.the Army Hospital in Colorado. Tried Humira.its the Only med that actually.made a difference.its like an extreme dry skin.that is so bad he can barely walk.as the dryness has parched his feet ,hands ect.that they are literally bleeding. And raw open wounds.
He has just retired.in Maine.and is an out patients at the Togus.VA.in ,Togus,Maine
He NEEDS THIS MEDICINE. SEVERLY..BUT THE VA SAYS IT COST TO MUCH.and they will not order it for.him or any other Vet with that problem
MANY meds were tried.BUT HUMIRA WAS THE ABSOLUTE ONLY ONE THAT APPEARED TAKE A DIFFERENCE
As a parent,I AM ASKING .for Any Help you can give.to help him.so he can enjoy his Son,Daughter, And wife.and again enjoy life.
Your product.can help many Vets.!!!!

I got a $14.70 increased on my monthly billing on my drug coverage. This amounts to a yearly increase of 176.40. I called to see why and was on the phone about 1 1/2 hours. Talk to 2 people and they said no reason given and said it could be the government . I felt I was getting the royal run around. NOT Happy

I just joined Humana in January 2016. My experience so far has been dismal. it took me at least one full afternoon of phone calls to try to transfer my prescriptions to the Humana plan. I talked to at least 6 different people within Humana and received 6 different answers to the same question. After much discussion I finally got registered, finally got my doctors to call in new prescriptions and talked at length to different people about one of my non-generic drugs. I was fully aware you did not cover it, I gave my permission to charge it and send it to me asap as I was almost out of the medication. A week later I returned home from a trip to a phone call from Humana. I had a name (which meant nothing to the people at Humana) and a request to call back on a generic number. After about 1/2 hour of repeating the information I already gave Humana I was told this medicine would finally ship. When I stupidly asked another question, I got to wait another 15 minutes to talk to someone else who made me go through the same spiel of Humana #, date of birth etc. Your customer service is the worst imaginable, there is no cohesiveness, most of your representatives have no idea how to answer a question. My question, "what address should my doctor snd a preauthorization too?" Thank you Donna Miller

I was a Humana medicare prescription Plan D member in 2015. I am not a member for 2016. I attempted to logon to the site January 2016 and could no longer do so. I want to see a summary of my 2015 prescriptions. This was something I was able to do in the past. I called them. One of the people I spoke to could find me but not my prescriptions. the other gentleman could find my prescriptions but was not allowed to not email or post office mail that summary. The last summary I received from Humana was in October of 2015. I need the entire years summary for my records and my taxes. I then called corporate and they sent me to voice mail.

I guess I am one of many then. I am a new user of the pharmacy. I was told my father's medication will not be shipped until March. One of the other medications which allows him to breathe freely is not covered now by the company. I have been on hold for over an hour now. Nothing.....ARE YOU TRYING TO KILL HIM? Is there a reason for the incompetence? I previously thought this company was great but after this experience I think you need to fold up and stop trying to service senior citizens. POOR POOR CUSTOMER SERVICE.

Michael W Wurm 5115 Allingham Dr, White Lake, MI 1n Nov'2015 in plenty of time but we did not receive the order until Dec, 9. I then sent in another order for December and we never received it at all! We need our orders ASAP or we will be calling medicare about this matter!

I ordered a mail order prescription thru mail order over the internet over one month ago. I called on 12/28 and was told my prescription would arrive within ten to twelve days, I called back on 1/8 and was told my doctor was contacted 8 times and did not respond, another person on the phone and I was told I hadn't placed the order correctly, another person on the phone and I was told the doctor was contacted four times and dod not respond. three different stories, and the same story for two different doctors! On 1/8, I was told by the supervisor to go to the local pharmacy and get a 30 day supply and there would be no charge, I go to the pharmacy and I'm told there is a $10.00 copay for each prescription, I call Humana back and after 2 and a half hours on the phone I am told they will not pay for my prescriptions, I need to pay for them even though the supervision said there would be no copay. The supervision I was speaking with art this time said he would personally make sure my prescriptions were expitded and I would have them in three to five days. today, day five 1/13 no prescriptions, I call in again and I'm told they have not even been filled yet and it takes ten to twelve days to fill a new prescription. I have been out of medication for almost two weeks now and NEVER had I seen such bad service. Today I was told yet agin that the current supervisor would make sure once again that these prescriptions are filled! My question HOW LONG DOES IT TAKE TO GET PRESCRIPTION FROM YOU?????? I would appreciate a phone call about this By the way the pharmacist stated that Humana is one of the worst insurance companies to deal with while I was at the pharmacy, guess he did not have to tell me!

This has been the worst company to deal with. I have been transferred relentlessly and hung up on by the automated service, been told online that my VALID account number is not valid, and left on hold for hours int thh two weeks I've been trying to get prescriptions filled. I would NEVER give anyone a good reference to this company EVER! I understand new year and high call volume, but prescriptions are more important and one would think that you would have recruited some temps. Horrible company, horrible customer service. The automated service is redundant because the representatives ask you the exact same questions.

I have Humana because of my job and it's the worst. I have Multiple Sclorosis and my medication is every 28 days but each month they have to evaluate my case. I have a degenerative sickness with no cure what the hell do they have to evaluate, maybe they have to verify if I'm dead or still alive? Humana is just the worst if you can get a different plan!

Absolutely horrible experience dealing with Humana. Prior to the open enrollment deadline, I worked with a Humana representative and signed my two children and myself up for Humana insurance. Or so I thought. Upon calling to modify payment information today, I learned that Humana arbitrarily switched my son into an HMO plan (which is not the plan I applied for) and can't seem to find my daughter's application at all. I have been on the phone with Humana for HOURS, and they can't seem to figure out the problem. DO NOT USE THIS COMPANY!!!

Worst company I have ever worked with. Tried to straighten out my medicare supplemental plan and it took mulitple agents and 2 months to do. The keep passing you from agent to agent. This happened until I demanded that I speak to a supervisor. Even after I did this, anothersome agent? was asking me why I needed to speak to a supervisor. I don't think any of them know what they are doing!

If one tried to create horrible customer service on purpose, it would still come out better than Humana's. They bounce you around from person to person, each as ignorant and feeble brained as the other. It would be hilarious if not for the fact that we are dealing with health insurance here. So instead of being hilarious, it is outright scary.

Tried for 3 hours to fill out new application. Called was disconnected and now NO INSURANCE! !! WHAT KIND OF SERVICE IS THAT!

Human Suck in Customer Service, don't even have Automated Payment System.

I spoke with a very rude and unprofessional representative name shanteria I really think humana needs to make their representative's are polite and professional to their customers

They refuse to put 1000$ specialty medicine toward my 1500$ deductible, thereby not reaching the threshold for 80% payout. I have another purchase of medicine forthcoming so they do not want the deductible met. They blame the coding of the procedure on the doctor's office even though the Medicine was purchased through their own pharmacy. All people I talk to assure me the problem is being looked at. So far nothing has been done. Need universal insurance and put these people out of business.

Humana won't send a reimbursement for dental to me because they say my verified address is in West Palm Beach. I know where I live -- in the town of North Palm Beach. Their solution is to have me restate my address as West Palm Beach to agree with their error. How stupid. I won't do it. Have spent hours talking to different reps, supervisors, and playing "You will need to talk to another department." And they only want to pay $17.50 because they claim $35 is the going rate for teeth cleaning in my area. What a lie. They will ALWAYS find some reason to deny a claim -- like this. Then they seek to wear you down, like this.