Food Lion Customer Service Complaints - page 3

You service a retirement community and Gloucester at hugate. So now older people have to stand in line because you want them to do self check. Well if I got to go through all this aggravation to get groceries I'll just go do it at Walmart at least I'd save some ?

I purchased Nature's Promise brand dogfood,under"Open Country ".My dog was so sick he was hospitalized. Not sure if it was Sunshine Mills that produces it or thfact that Food Lion put a product out for sale that was 9 months expired! The hospital said it was due to investing the food.Luckily he did survive but neither companies will take responsibility. My dog still isn't well and I am out $3000.00 and probably more charges to come.Beware!

I told my daughter about the incident that happened to me at Food Lion in Warsaw and she said that same individual tried to make her feel like she was lying. She placed a to go order and did not receive her chicken from the deli.. she went back later that day with receipt and manager still assumed that she was not being truthful., stating that.. you know I can't just give you the chicken ( He wasn't giving her anything, she paid for it and did not receive it) The person that handled her ordered confirmed that she did not receive it and had called back prior to returning to the store.

Please teach your store managers that not everyone is a thief and SHOULD NOT be made to feel like one. When they call for an employee to go down an aisle out of the blue and you're the only one on the aisle sand did not ask for help. And then not one but two employees come down where you're at talking about, what's going on that manager call you down aisle 8? He could've came himself, viewed the camera as well and he would've felt like the fool that he is. I was just on my phone loading coupons before checking out.

I go to your store in Manchester TN several times a week spent a lot of money with y'all you have the rudest lady manager I have ever seen, I will not go back to your store till she can treat people better have had run in with her and if she is so miserable working for y'all she needs to get a new job or retrained in Customer Service. I live in Manchester now to will carry my business back to Tullahoma Kroger. You can pull up my rewards card to see how much I spent at your store.

INCIDENT AT LYMAN FOOD LION STORE #2642 INVOLVING PSYCHO CASHIER 0130 AND HER DIM-WITTED BAGBOY-FANBOY

It's the night before Christmas Eve, 2022, 10:20 PM and this FOOD LION closes in 40 minutes. I'm making my way to the register with my last Christmas purchase of the year, a Franzia Box Wine.

As I approach the lone open register in the store (in hindsight, no way in hell to avoid these two sh!tbags - grrrrr!) the cashier, cashier 0130 per my receipt, smirks at me then looks at the bagboy who immediately joins in with her 'fun'.

No friendly smiles or warm season's greetings to be had in this FOOD LION tonight!

I say, 'Hey', to the cashier in an effort to break the ice and warm them up a bit, but she responds with a PSYCHO DEATH STARE while the dopey-looking bagboy looks on with a cretinous smirk on his face.

I see that I'm dealing with someone who isn't in the best of moods, probably doesn't want to be working at this moment, hates everything about her life and lack thereof, isn't currently playing with a full deck and I'm her current target and she has a moronic bagboy-fanboy to cheer her on. It appears to be just the 3 of us in the store and these TWO THINGS are about to give me a 'private show'.

Henceforth, let us refer to the psycho cashier as THING 1 and it's puerile bagboy-fanboy as THING 2. Marvelous!

THING 1 yanks the Box Wine from my hand as I'm not quite finished placing it on the belt and I look up to see that it is still giving me the PSYCHO DEATH STARE!

I find this strangely amusing.

I glance at THING 2 and see that it is still smirking and it reminds me of the inbred banjo playing kid in the movie Deliverance. : )

THING 1 IS STILL TRIPPING HARD...
It's still seethingly mad, about what, I can't begin to fathom, and not speaking as it jerks away from me to scan my item and shove it forward.

Having never experienced this level of ridiculous insanity before... I suddenly find myself in THE TWILIGHT ZONE with the psycho THING 1 and the dim-witted THING 2 and everything feels like it's happening in SLOW MOTION.

This time-dilation effect gives me a moment to reflect on what I'm observing and postulate a meaning behind it all...

It appears to me that what the psycho THING 1 is doing is a 'show' to impress the dim-witted THING 2 and judging by THING 2's face which continues to contort and smirk with goofy delight, THING 1's efforts are paying off and winning it over in a big way.

God, I hope these two produce non-viable eggs when they hook-up later.

But now it's time for me to pay...
THING 1 has scanned my item and has resumed it's PSYCHO DEATH STARE.

As the faux psychologist in me observes this strange insanity play out I realise that the fuel for atleast some of this demented psycho-drama must be THING 1's low self-esteem, due primarily to a negative body image because THING 1 looks like a more deranged version of serial killer Aileen Wuornos. Yuck!

I wonder how many dead bodies are in it's past...
As I begin to insert my credit card into the reader an awful and ungodly smell of what I can only describe as rotten eggs and putrid fish co-mingled with steaming sh!t enters my nostrils. THING 1 has apparently sh!t it's pants!

I hurriedly...
complete the transaction with credit card and THING 1 quickly and forcefully stiff-arms my receipt at my face.

Wow! THING 1 is the gift that keeps on giving! At both ends! I almost laugh as I take the receipt but I'm holding my breath and trying not to choke on the puke that I feel welling up in the back of my throat...

I must escape these TWO THINGS if I want to live!

Having emptied it's bowels upon itself, THING 1 resumes it's PSYCHO DEATH STARE, never breaking character.

'An Oscar winning PSYCHOTIC performance! Three thumbs up!!!' - says Gene Roger Siskel-Ebert of THE DAILY PSYCHOPATH

I somehow manage to choke out the word, 'Thanks'. Again, THING 1 gives no reply. It just stares as it stands boldly and upright in it's invisible cloud of hydrogen sulfide and other noxious odors.

...Whew, I've survived almost a minute among these THINGS!!! This must be FOOD LION's version of Survivor.

I'm glad I can leave now and finally get away from THING 1 and THING 2's very draining, foul-smelling and psychotic mating ritual and join the real world of normal, sane and happy adult human beings who are full of Christmas cheer and start drinking.

As a last reminder of this night, THING 2 is still smirking like a little crazy jackass as I collect my Box Wine and leave.

I reported these two sh!tbags to FOOD LION on Facebook and the store manager, Lacresha, gave me a call and invited me to come to the store and pick up a $25 dollar gift card, which I did.

But I'll be redeeming this at another FOOD LION in an effort mostly to avoid THING 1's deadly sh!t clouds.

However, I'd like to thank THING 1 and THING 2 for helping me earn $25 dollars for less than one minute of smirk.

Oh, and one more thing...
Have A Merry Christmas! ;-)

This happened at FOOD LION Store #2642 300 Spartanburg Hwy Lyman, SC.

23 DECEMBER 2022 / 10:20:58 PM / REGISTER: 004 / CASHIER: 0130

I was in there the night before Christmas Eve. The checkout girl and the bag boy were two of the least friendly people I've ever met in life. Other than smirking at me neither acknowledged my existence. I said 'hey' to the checkout girl and 'thanks' when she handed me my receipt. She said nothing and he didn't even look at me. Great store... I guess. My family will be shopping elsewhere from now on. MERRY CHRISTMAS!

Advice: Your cashiers and baggers should be respectful and polite to customers. I don't travel several miles to a store to shop after a long day only to be smirked at and ignored when I get to the register. I've since found another store chain with which I will shop.

I visited the North Tryon location in Charlotte,NC on January 13th during the evening hours (around 10:45 pm). I had a full cart of groceries (over $130 worth) and wanted to checkout at the cashier registers. The employees said that all of the registers were closed and I could only use the self-checkout. I asked them why and they told me they were short staff, however there were 5 employees standing in the front of the store not doing anything. I reluctantly proceeded to check myself out. The employees then began to watch me scan my items and laughed at me as I struggled with the machine. When I finally left the store, those same employees stood at the store window and taunted me with hand waves. I went back in the store to ask for the store manager's name, but they could not provide me concrete information. I am very upset with service and treatment I received from the employees. I hope that some disciplinary action can be done to prevent this from happening in the future.

I have been a Food Lion customer for over 30 years. I lost everything to Covid, business, house,vechiles & etc. Since this occured my wife & I have had to comparison shop for product & prices. We have been buying the Food Lion brand of double stuff Oreo style cookies. They are half the price of the double stuff Oreo, so you can understand my dismay when I asked my local store manage why they removed the lable for thus product was removed from the shelf. He told me that if it was removed that they were probably doing away with that product. Well here we GI again, a product that is almost always sold out that is about half the price of the original is going away. WELCOME TO AMERICA!!

Back in the day the quality was good. But now. I've gotten rotted meat, spoiled milk and rotted produce. All the dates was list as fresh. I'm totally disgusted with going there anymore.

NEVER answers the phone! Customer Service is your top priority???? That's the message - but ... if you don't answer the phone - does that mean it's only 1/2 of your priority? Only to your in store customers? Guess so!

The Food Lion store in Bel Air MD located at 2458 Churchville Redid not open on it time. They listed hours said 7am to 10 pm
The manager posted a sign opening at 8. Then said they had to wash the floors. I feel that the floors should be washed at night to not lose business.

i got a vanilla latte iced espresso starbucks coffee from food lion and it had chunks in it.

Just in a food lion, waiting in line at the cash and a food lion employee, (the one who never smiles, told me, this lane was now closed because the cashier had a long day. She needs to be diplomatic when she speaks to customers. She was almost rude with her tone of voice. ) The cashier should of turned off his on sign when the customer in front of me was getting rung up, instead, I was about to place my order on the conveyor belt when she told me he had a long day, etc etc. Common courtesy was lacking.

Rude customer service

Rude manager lost a customer

Food Lion Sucks.
All bread items are stale.
All prices are double what they were last year.
Food Lion is horrible and nasty.

I'm highly disappointed in the costumer service at the Foodlion on Florida Avenue in Fairview Square in Lynchburg Virginia. The employees there are very rude, and the quality of the produce there is absolutely horrible. I was in line to checkout and after the cashier rang up the two people in front of me, she said her line was closed, and I would have to find another line. She could have told me that when I got in that line. I've been a costumer at that Foodlion for over 31 yrs, but as of today never again will I step foot into any Foodlion store every again, so help me God. This isn't the first time this kinda thing has happened at this Foodlion location. I highly dought Foodlion will do anything about this, but it doesn't surprise me....

I shop at the Food Lion on paragon Parkway in Waynesville North Carolina. When I first started going through years ago, the employee/cashiers were always friendly and outgoing. but it seems like the last eight months, none of the young employees even want to be there. No one makes eye contact, no one engages in any kind of conversation or even says good morning. I'm not saying they have to have a full length conversation, but greeting somebody is not asking for too much.

Last month, the young cashier uttered just two sentences to me."do you want this in a bag" & " total is $78" that's it. Never making eye contact.

I don't understand why you don't stock shelves overnight, but I'm sure you have a reason. But today an employee named Moana was incredibly rude. I come down the pet food aisle she stocking. So I waited. And she never even acknowledged me. Not a" i'm almost done" or " just give me a minute I'm almost done".. nope, she just acted like she never even saw me. Kept on going. I'm sure it seemed longer than it actually was, but the fact that she never acknowledged me really pissed me off...

I keep saying I'll go shop somewhere else, but the fact it's five minutes away from my house makes it very convenient. I just don't understand why these employees seem so disgruntled and unhappy to be there.

Food lion in East Columbia are terrible. Customer service is bad. Rude cashier's are bad. Choices are bad. The stores have a monopoly on the east side of Columbia. 3 stores within the 10 mile radius. It's pathetic. Pathetic. I hate going there like I hate going to wall Mart. I guess I will just drive past them like I do with wall Mart.

Please please do something with the food Lion on Port Republic roads management they don't follow the rules and go by the guidelines they go by what they want and who they want something needs to be done I need to find out how I go about going to a higher up about this any advice

I needed a replacement MVP card. I wanted to keep my existing number. This simple matter appears to be too tough for them. Despite in-person, calls, and requests by mail,they failed to be able to accomplish this.

I come to food lion in Dallas N.C. every week an it's always a issue with the pricing being wrong! I only still come here for the organic selection that you carry! Grush or whatever the employee managers name is at this location removes the sign today as I'm showing the cashier that the don't shop coffee is under a 4.99 sign for the 32 pods! Then I say okay go to the row of coffee pick the McCabe Coffee which has a 6.99 sign for the 32 pods he says that's wrong so I go take the whole sticker off the shelf an bring it to him an then he tells me it doesn't matter that the coffee was under this sign cause the squ# doesn't match even though the sign says 32pods McCafe coffee! I am a single mother and every dollar counts when IM shopping but how am I suppose to do that here at this location when the signs are never correct! Every week it's always something with and old or wrong sign ect. And customer service from the person Gursh who does the signing is rude an sucks! Any other store takes responsibility for their mess ups on their signs not being right but this one the customers who g they have to just keep going for something else hoping the price is right an if not keep trying to find what's in their price range and actually priced correctly to check out! So something that should have taken. Me 15 minutes to shop an check out today has taken me a hour to do so! I want be back to this location again I will drive to Gastonia to shop for now on or just go to Ingles down the street this has beyond aggrevated me today!

They are sad. Lost my VIP card three months ago. I have called and written for a replacement and still no response. Pathetic.

Food Lion Cheese Pizza was always a family and budget favorite. Now the only choice is the thin crust which falls far short of my family's expectations. It falls apart in the oven even on a pizza pan, and does not feed the family like the regular crust one did. Why no options for the regular crust?