Posted by Cheyenne
Today, gas was $2.15 for regular. I should get 10cents off per gallon right since I selected car wash...............nope! My gas still rung up at $2.15!!! Then (when I was in line to get my coffee the FIRST time) I asked the clerk "when does the car wash open?" since it was 7am and the sign said closed. He said "Oh, I am sure it is fine, he just didn't roll over the sign on the door. Just pull up and it will open when you put in your code."
I go back - put the nozzle back and realize I don't get a receipt with my car wash ticket on it. BACK INTO THE STORE I GO! I wait in line for 7 minutes (now being completely late for work and having spent 15 minutes so far at your gas station) to get my receipt. He says "ya, I know" when I tell him about the non-functioning printer on the pump.
I return to my car and pull up to the car wash - I enter the code which the machine accepts (the $9.00 code that was supposed to get my 10cents off per gallon which didn't happen) AND THE DOOR WILL NOT OPEN!!!!! The terminal says I can pull forward but the door does not open. Obviously your clerk has no idea what he was talking about.
SO - I did not complain about the 10cents different because the employee was in a hair net - obviously trying to help because someone didn't show up. I knew he would not be able to fix it. I now am out a $9.00 car wash, $1.30 or so for the discount I should have gotten on gas and was 20 minutes late to work. As well as being the most agitated person you could come in contact with in a parking lot!
I am disgusted at this Exxon! I live a mile from here and it is the most convenient stop for me, as well it is right next to my work. EVERY TIME - I am not kidding, EVERY TIME I have gone to get a car wash in the last 6 months the receipt has not printed! Every time! The staff inside say "ya, we know, no one does anything about it," or "sorry, you'll have to call my manager." If you notice - there is no name for the manager of this location on the website.
I do not complain on websites.... that is not my thing and I am way too busy to waste my time knowing that most situations are a one-off. But, I want my money back and I want Exxon to do something about the manager, owner, whomever they have to make this a REAL gas station. It is terrible and a disgrace to the Exxon brand.