Chick-fil-A Customer Service Complaints - page 3

Found customer service at this Chick-fil-A disgusting my order was wrong the girl didn't understand the menu she didn't seem to understand English it's Chick-fil-A I 635 and MacArthur FSU #00529 Irving Texas order number on 1/16/2017 Carry out I ordered a number one no pickles with a superfood salad I got french fries. No I am not happy with the fact that you couldn't take my order took forever to get it taken! She didn't know the menu or how to work the cash register more than displeased and threw away your french fries and say thank you but for what call the number on the ticket they never answered

I was in line my order was already put in. In the other line this truck comes up and before I knew it Karey said you are after the truck. I asked why I was in line before him. She said the othet cashier printed his receipt before mine. I said that was unfair she said that's how it is done. Well as I was going through the line. They took the car behind me their food. I was waiting behind the truck. Than they brought me my food. Well I still had to wait until the truck got their food now my food is getting cold because I am waiting to go and can't..if I sent through the line before the truck I wouldn't have to wait. I will NEVER COME BACK TO CHICK-FIL-A.if you are in line don't have someone before anyone.
Thank you Mrs. Simpson

Please help the Vestavia Hills, AL store. They need to be trained by the manager at the Hoover Store. It's not rocket science that the line is not moving, the manager just stands there with an open bag and no one notices you at the counter and 6 employees are eating together on break!!

My wife and I dine @ Chick-fil-A on DeZavala Road, San Antonio, TX on 12/15/16 where we eat very often because my wife likes Cob Salad w/ unsweetened ice tea and I order Chicken salad sandwich combo w/ unsweetened ice tea. I have been using a Chick-fil-A expire coupons where I receive free Chick-fil-A sandwich. Well this time the Chick-fil-A employee that took my order said she cannot except the expired Chick-fil-A coupon. My answer was WHAT!!!
I asked for the manager and employee brought over Mrs Atkinson and she said - she was manager - and that Chick-fil-A was not excepting Chick-fil-A expired coupons for the past year only digital ones. I told her I been using these Chick-fil-A coupons for this past year - many times and understand Chick-fil-A policy is to except any ligament coupon as long not reprint. Manger copped an attitude when I told her that I was going to write up the incident. I am getting mixed messages about Chick-fil-A coupons. The Chick-fil-A store should at least implement some basic training how to handle coupons especially when the store name is on the Chick-fil-A coupon. I see on my receipt there is a web survey, if completed with-in two days, can receive a free chicken sandwich, I wonder if the Chick-fil-A store will honor the deal. For information - other fast food restaurants give a discount to veterans with valid military ID card. Would be nice for the Chick-fil-A management of the store or the Chick-fil-A corporate to get in touch with me and resolve this issue.

I have live in Olathe and Overland Park in Kansas and the chicken fil a there were super educated people always smiling & helpful doing all sorts of events spending money to reach the community. Now I live in PA near Plymouth Meeting and they are rude not nice at all no interesting events for the customers and I miss a lot the words of Olathe (KS) It is my pleasure. ....and it was indeed a pleasure

I recently ate at the Chick-Fil-A at Southern Hills Drive in Roanoke, VA. The guy who helped me was named Teddy. He was rude and had a nasty attitude. I don't usually complain but I know your customer service is supposed to be much better than I received.

The Chick-fil-A store in Farmington Utah forgot to put fries in my kids mill and when I got home obviously my kids were upset. It was too far to drive to go back and get the fries. I tried to call the store and the phone rang and rang no answer.

The Chic-fil-a located in the Fountains of Miramar has got to be the most disappointing and annoying location the franchise owns. The team is made up of fast and efficient employees who are usually very nice to the customers. However, on three separate occasions they have completely messed up my order, causing me to call and complain and on some instances drive back to have my order fixed. The worst part is, nobody takes accountability for their actions because twice I was told by two separate employees that it was not their fault but their "sisters" fault, as if I hadn't read the name tag the first time around. They mess up your order, jerk you around, make far fetched excuses and it has got to stop. I understand that mistakes are made, but three times is enough especially if the mistakes are avoidable. Never never going back there again, I rather drive a while longer to the other nearest location rather than going back there. They have a bunch of teenagers who pay more attention to their phones and each other than the paying guests.

Location: 1.96 miles, 11558 Bandera Rd.,San Antonio, TX 78250. Customer Care line gives excuses for poorly trained employees. A new employee should never say they do not have a good product without checking first. Too many people behind counter for such poor service. Employees/manager appear to be more concerned about employee/employee relations vs customer service. I asked for regional info, obvious customer care is either new or trained to get customers off line ASAP. I've worked in customer service positions as well as taught. This location needs sincere updating and training or it will become another McDonalds. I had to wait behind cars in (2nd) drive thru line in order to exit. I'm confused as to why since this location just remodeled parking lot (store was not busy). Questionable if I will return to this location. Chick Fila customer for past 34 years(moved from Florida, etc)

I love Chick-fil-A but I'm growing more and more concerned about the amount of time we have to wait to get products through the drive-thru maybe somebody needs to think about a different way to do it right now they have set up for one line but have two people standing outside taking orders today I went and it took me 20 minutes to go through the line and when I got up to the front then I had to wait about another 5 to 7 minutes when I asked the manager the problem he said we're cooking biscuits there's just gotta be a better way I love your product but I just don't even want to go there anymore because the line is so long and it takes such a long time to go through the drive-thru

Just left Chick-fil-A in Rehoboth Beach Delaware the owner of the company called me a jerk because I I was in the Drive-Thru line he told me about a minute to a minute-and-a-half on the chicken nuggets I told him I would wait I'm in a big large work truck F-350 with utility body there was no place to park he called me a jerk I got my food and left I don't think that was right the owner's name I believe is Zach Hayes

I visited a Chick Fil A today and had the worst Customer Service experience in my entire life. The server Ronald was disrespectful and cynical. Chick Fil A was one of my best fast food restaurants , but because of the long wait time at the drive through and the very very rude server. I will no longer patronize Chick Fil A

First of I LOVE Chic Fil A and have been supporting them since 1984. The service you receive is by far the best for any fast service restaurant. Knowing HQ is in Atlanta you would think their service in and around Atlanta would be exceptional. However, I was embarrassed at the location in Atlanta Airport in Concourse C across from C-22. The help was rude and did not show the same values that CFA has built there legacy around. I was truly disappointed.

Yes I have been to chickfila twice and gave feedback both times. I visited the one in Lafayette, IN as mom grandson goes to Purdue and likes there food. Both times I did survey and was not impressed. The first time the manager called and said vouchers were mailed to me but I never received. I tried contacting but never received a reply. Tbe next time a Wendy asked for restaurant address and I never heard anything. I do not plan on returning and find Culver's to be a 100 percent more pleasant

I was at one of your locations today Aug. 1, 2016 at store # 00362 at Lakeland, Fla. Square in Lakeland, Fla. , owner or manager Justin Kranitz. I am very disappointed in the service I received today. On July 11, 2016 I purchased a grilled chicken sandwich and took the survey to receive a free sandwich.Well, my first one was a grilled chicken sandwich which cost $4.99. It was very good. I took the survey and went in today for my free one. I wanted another grilled sandwich but was told I could only get the regular one. I wanted to pay the difference but was told I could not do that as they had no way of ringing that up. I took the regular one which was very good. I go to a weight-loss meeting to loose weight and that's why I wanted mine grilled. I may go back again but have my doubts. You need to look into this and let me know what you can do about it. Thank you

Frankie,
Customers were leaving due to long waits inside and outside. 10:15 am 7/30 Sat.
I talked to one of your mgrs to let them know.
You need to know too!

The chic fil a in Lansdale pa. is horrible. Just seems like they don't care there. Several times did not receive the correct food or the food was just missing in the bag at drive thru. Last visit I was not given my 11$ back after I was hurried along. Brought this all to the managers attention when I had to go back inside for my money and she acted like it was no big deal and was just useless to talk to. Not to mention she looked about 12 with no management skills at all. I've been eating at chic fil a for twenty yrs. and it really seems like the bigger they get the worse service you get.

Went to your hapeville Ga location today purchase a spicy chicken on wheat & a side salad. When I bit into the sandwich I found myself chewing on something else ..when I spit it out I noticed plastic .. I pulled the reminder of my sandwich apart and took pictures .. Plastic Was fried into my sandwich I called your head quarters office. I was in drive thru when I made this purchase & had already left this location suppose to been going back to work

I was visiting recently at the Apopka Vineland ChicFilA near Kissimmee, FL.The dining room & store was clean & neat.

I have a concern about hair lengths of your cashiers. Does long braided hair hanging down have your approval? And is this the appearance you really want customers to see? Is it sanitary in regards to leaning over to prepare drinks & serve trays containing food? I also noticed one of their kitchen staff come to the front to get a drink & this person had the same long, unkempt hair that wasn't tied back. This person is preparing my food!? Really?

I've been I CFA customer for years. I support your views for closing on Sunday's to observe the sabbath. I highly approve of your courteous & neatly dressed employees...all EXCEPT this hair (or fake hair). Please readdress this in your training. Thank you.

Lastly customers should be able to share concerns anonymously.

My husband especially, along with myself, are really disappointed the Muscle Shoals, AL Chik-Fil-A has removed the slaw from their menu! Therefore, we rarely go anymore. However, today my grandson wanted to have lunch there so we went. I decided, since I could not have slaw with my sandwich, I would try their salad. Now they no longer have "Ranch Dressing" on their menu. So I ended up ordering their "Chicken Wrap" & to try try the honey mustard. Wasted money & wasted food! The waitress even mentioned they were planning to remove the chicken salad sandwich from the menu. Since we cannot order slaw & are not happy with any other option we are going to move our business elsewhere. We were thrilled the company opened in the Shoals. But, if we cannot order what we want, Chik-Fil-A is not doing us any good being so close.

Today had kunch at your Boise Idaho location. The paper carton had more flavor. My wife became ill due to your lack of quality. We will never favor your location again and will let our friends know as well. How can such a poor quality stay in business.

Watched manager sandy openly talk about customer with a bunch of employees was horrible not what I expect from waters chickfila.... Have had problems with genesis in the past..

To whom this may concern i mrs Andreana Lee went to chick fil a twice this month the first week of April and on April 20,2016 I spent almost $17.00 on my food order and the first time i spend almost $26.00 on my food order and last Wednesday on the 20 of april 2016 they both time I had a bad visit my food was cold and my was � where cold my sandwiches where cold on both order and I went to chick fil a on 15801 n dale Mabry hwy greater carolwood Tampa Fla 33618 this is and I always come to this one when Im do ing my shopping and I always stop by chick fil a and get the #1 originalor chicken #4 spicy chicken #7 griled chicken and it's a combo meal and I never had a problem with them until now and I'm very upset because I could have gotta food poison and I'm a dietibatic and I don't known what is gonna on at the store but I'm very upset and I will not be going back to that one and I promise you it was terrible thank you may God bless you

The Chick-fil-A in Riverdale,Ga has terrible service on occasion, having to pull to the side & wait for food, each time the wait is longer, today 30 mins. I realize things happens but its too often at this location. When my food did arrive the worker said, "My Pleasure" which is fine if you're not upset for waiting that long. Why can't
they at least offer free food coupon for inconvience?

Chick-fil-a Riverdale,Ga is the worst location...After placing my orders on several occasions I'm asked to pull to the side & someone will bring my order,
each time the wait is longer,today 30 minutes. the worker handed my order & said
"My Pleasure", I was really inconvienced, can't you at least give free food coupons for this?????