Belk Customer Service Complaints - page 3

I ordered a purse online and they gave a delivery date of 5/2 thru 5/5. It hasn't arrived as of today , the 7th. Tried calling ( on hold for an hour, finally hung up), tried chat (not available). Belks sent me an email on 4/30 saying "get excited- your item has shipped! So where is it? And why can't I reach someone to inquire. This is my first and last order from Belks.

I have never been so frustrated with a company before! I have been a loyal customer for many years and that ends today. I bought three suitcases for and upcoming trip in February. I have been charged for four suitcases at four different prices. I have been trying to work this out for months. Each time it gets more tangled. I have spoken to eighteen customer service reps. Each one reassures me that the problem is fixed. I spent 1.5 hours on hold today waiting for a representative. After a brief conversation we were disconnected. Please reconsider before you order from Belk online
Kandace DiMartino

I have been a loyal Belks shopper for quite a few years now and have always been a satisfied customer, however after purchasing luggage in early February I have had nothing but trouble! I have spoken to a minimum of 10 customer service reps. I was told three weeks ago that a supervisor would get in touch with me in a couple of days. I ordered three pieces of luggage and have been charged for four, each at a different price. I was told to just put in a dispute with the credit card company and they would resolve it in sixty days. Imagine if I didn't pay my bill for sixty days! No one can tell me which price to dispute. This has been a very stressful situation and Belk has lost a good customer. Please step up your game!!!

Belk would rather close their warehouse and lay off workers than keep them employed by accepting returns by mail during the coronavirus. Why not keep your customers happy and your employees off unemployment? It is very easy to maintain social distancing in a warehouse. Now I have to hold onto this (carry the debt)and wait for some day that the store might open. What if I don't hear the announcement and miss the return date, what if my local store doesn't reopen. This is crappy customer service and your poor rating as an employer seems to be well deserved. You just lost another customer.

My wife and i had an anniversary so we went shopping at the Belk store at Coastal Mall Myrtle Beach,SC. This is our hometown store. We viewed jewelry. My wife liked a ring that was Diamond and Opal.I asked her to do her shopping in the womens clothes. She knows I dont particularly care for dragging behind her as she sweeps thru clothes racks. I went back to jewelry and asked them what the bottom line price was. They told me and held the ring for me. I then told them that I would come back in a few days to purchase.In returning I had an ad from another store that was advertising the exact same ring for 5% less. Yes I said 5%. The store so called Manager. I believe his name is Brandon. Unfriendly,Cold and the worst experiece dealing with any in a store. I explained to him the price difference. All I was reading from him is that I was putting him out or disturbing him. Worst manager ever. Who is crazy enough to put a person like this in such a nice store as manager. He would not AT ALL accomodate pricing or anything in purchasing the ring. I told him to keep his ring and left. I then cancelled my belk credit card. The only reason I applied for the card was for the discount. My family friends or I will NEVER shop at belk again. Horrible experience and bad management.

horrible customer service. switched to MasterCard 6 months ago and had 80K points left on old card. Called 5 plus times for transferring the points to new card. Every time, they said they could see the points and will transfer on next billing cycle, but never happened. I am still calling them to find out where my points went. Ridiculous!

I have been trying to get flyers from Belk since the first of the year. I received several a week back in 2018 and all of a sudden they stopped. Talked with customer service and managers and have not been able to get a resolution. Was assured that I would be receiving them by the 18th of September. No flyers as of today, September 23rd. Would like to speak with someone who can resolve this issue. Case #1437440. Address and phone number have been verified.

I placed an order for a Clinque purchase that was supposed to come with a free gift if you spent $29.00, I received the product but no gift. I have called two times, given a "case number" which is basically useless. I am told someone would call me, what is the point of calling customer service and providing all the information and be told someone else from customer service would call me? Why should this be a two step inefficient process and a week later no one has called..I have ordered many things from Belk and at this point I am finished.

I'm upset. I received coupons in my e-mailed that said if you spend 100 you get 30 dollars off doesn't matter if it was on sale or regular price. When I spent approximately $170.00 I said my e-mail said you get 30.00 off if you spend $100.00. the sales person said you can't because you got some store Buster's. That e-mail didn't say anything about not honoring this if you got store busters.It's not the 1st time they have sent a e-mail and they word it to make you think your getting a better deal then your going to get. I'm done with belk.

Belk in Smithfield NC needs more help at the Makeup counters. Every time I visit this store no matter the day nor time and try to purchase makeup from Estee Lauder there is NEVER a sales associate!!!!!! This store normally only has 1 sales associate working between the three makeup counters. Terrible wait time EVERY SINGLE TIME!!!! BUT sales associates are always nice.

Tied calling two different bell store today for the home department to inquire about some dishes.... NO ONE ever pick up the phone... your customer service is lacking in all departments....can't ever find help . This is why I can't stand to shop at Belk anymore....theses no customer service....where did it go?

Good Morning.



During the holiday season it is very easy for people and processes to become overwhelmed by the volume of customers and transactions. Often the two first things to be challenged are the appearance of the store and the customer skills of the store associates.



I am writing this short note regarding your store in Marietta, Georgia on Dallas highway. We have shopped this store since it opened several years ago. The quality of the personnel and appearance of the store are consistently excellent and particularly shine during holidays and special events. The management of this store should be commended.



Merry Christmas



Barry Smith

Some months ago I had a makeover in Greensboro nc.
Lancôme was having a huge event with makeup artists coming in from New York .
My sister and friend and I signed up, and planned to go to dinner after. A girls time together.

Makeup looked pretty nice. BUT,
We were pressured to purchase in a big way! My friend is a school teacher... in other words she doesn't have a lot of money! We were not given any prices just a list of what was used !
Some of the makeup was over 200. Each!
At the counter my friend was so embarrassed! Her total was over 600. She had to stand there in front of everyone and take foundation off... night cream off .... etc. until the total came down to an amount that she could afford.
I wasn't aware of this, as I was still having my makeover.
I was told by my "retired" make up artist that I should masturbate in order to help my headache. The conversation went down hill from there. I was mortified and speechless. So embarrassing and awful!
Then the exact same thing happened to me at the register. With the exception being, I was pressured by three people all telling me I "needed" this... and should not put anything back! My total at the register was more! With each question about price, came recriminations.
It has been months since this happened and I am still in shock at being talked to like that.
Treated like I was not supposed to be there if I couldn't spend 800.
But to be told to masturbate, drink and other personal suggestions while having a relaxing girls night makeover is unforgivable.
I would like to know what Belks is going to do to make this better?
Jessica schollaert

Long story, will keep as short as I can. Night of 11/18 went to order 3 items I'd picked out that evening, plus a few that had been residing in my cart. When I tried to View Cart, it would only show me my most recent 3 items. I called Customer Service and asked how I could see my other 5 items in cart. He said I couldn't. I expressed frustration. He said I should have written my items down before I put them in my cart. Put me on hold. Came back and said reason I couldn't see items in my cart is because they were out of stock. How could he say this when he didn't know what the items were? Nor did I. Put me on hold again, forever. Finally hung up on me. I called back and they were closed. Next morning called and asked for supervisor. Girl would not connect me until I told her whole story. Told her guy in question's name was Shawn. She said there could be "50 Shawns" working there. I begged her to put me through to a supervisor. Now here's something very mysterious -- she said, "Okay, LESLIE, hold on." HOW DID SHE KNOW MY NAME? I never told her. She had to have seen it on the screen that Shawn had been working on. So she DID know Shawn, after all. Hmmm. She put me through to someone who said his name was "David" and I reported my experience with Shawn, explaining that I still could not place my order because my checkout total reflected the invisible items in my cart. He listened to me and we hung up, with no resolution to my ordering problem. I then remembered something I wanted to add so I called back and asked for David. I was speaking with someone named Carol -- not a supervisor but very helpful. I told her the situation and she looked me up on her computer and said that there was not one single note written down. Not one word had been documented from the conversation I had with "David". I was dumbfounded and furious. I asked to speak yet again to a supervisor. This time got Paul. He went on to say that there was no one by the name of David that worked there. I was so worn out by this time (and still am) that I just had him order the 3 items that I could see. I believe he said he would waive the shipping charge but I'll believe that when I see it. Oh, and I am a Belk Premier Rewards Cardholder. Not a proud one anymore. I plan to write Belk Corporate and make them aware of their shoddy, embarrassing, insulting customer service. P.S. If you are shopping online, don't put more than 3 items in your cart. Because Belk most certainly will NOT be able to help you.

On Tuesday, November 8 I was in the Belk South Park Store at approximately 2:00 in the afternoon. I selected to purchase an item from the Kiehls counter. At that time no one was at that particular counter. I approached a woman in the perfume area and kindly asked her if she could ring up my purchase. ( no answer one way or the other). She then proceeded to take me to a group of 4 women standing and chatting. I asked if they could ring up my purchase.....they just looked at me and then one of them said to go back to the Kiehls counter and someone should be back soon. Really???? Needless to say I was extremely upset. Maybe I should had more diamonds on and carried a Gucci bag. Would that have helped??? I then took my purchase to handbags and a woman in Brahmin gladly took care of me.

I recently made a purchase at Belks Huntsville Alabama didn't receive the sale price so the shoe manager came over and he did a void transaction that was August 31 I yet to receive my money my bank said allow 5 business days so now what all I want is what's mines

Went to gadsden store today i have cancer ask for wheel chair said had to have my dl to hold so sad thought i was going to steal it i go to belks a lot never been ask before she was very rude got jeans off of 50 off racks and she said i didnt get them off rack i spent lots of money there to be treated that way

I recently received a customer feedback survey, however it expired before I was able to comment. The service I miss most in my local Belk store in Johnson City, TN.,is the discontinuing of the alterations service. This is a huge service to customers, and one I always find in larger, prominent department stores, when I travel outside my area. I would strongly urge Belk to reconsider this decision and listen to the needs of your loyal customers.

Belk is a southern style business , we get it! But in your stores in
Tennessee and Florida lax in good clean air flow through out your stores! AC is horrible , who wants to try on clothes in this heat?? You are not the least bit accommodating!! I shop at Belk quite often and constantly see employees fanning themselves!
Since you sold out to those bank vampires, it sucks !
Please cool your stores down , so we can shop! Macy's does !

Belk's Big & Tall Store located in Independence Mall in Wilmington, NC should be called the Big & Short store. Most all the pants sizes are big, but length is SHORT. Really Belks! This could be the place where all Big & Tall guys in area would shop if had the what u advertise on the sign. BIG & TALL

Belk store in Bossier has horrible lighting in the ladies dressing room. It is so bad. I was there yesterday and mentioned how horrible the lighting is, other ladies spoke up immediately and agreed it is horrible and we all walked away empty handed knowing every color makes every person look like a freak of nature. The lighting has never been good in either the Bossier or Shreveport store in the dressing rooms but it was absolutely awful yesterday. I will not waste my time going there again.

Verifying the letters above submit is impossible. It is more like keys on a piano.

i bought my adult son some shoes January 10, 2016 and they have already tearing up. Nunn Bush shoes should have lasted longer than 2 1/2 months. i hope I will not have a problem returning them. But, after talking to the shoe department in Rome,Georgia I was not happy with the answer I got. Very disappointed!and, I hope I don't have any problems with returning the shoes.

I went to Providence Place Belk a couple of weeks ago to exchange a couple of pair of Levis I had gotten for a gift.I went to the service counter to do so and the clerk was examinig the pants and I also had the gift reciept she immediatly informed 1 they didnt carry anymore was rude then she took it aupon her self to shop for me and tossed a couple of pair of jeans on the counter not even the size I wore.All I wanted was an exchange that I had chosen for myself! Not to be treated like an idiot! Im a retail manager I dont allow that type of represntation at my store. She needs more training in customer service and treat everyone like she would like to be treated if the roles were reversed.

By email I've been asked to respond to a "Customer Research" survey. The survey is either extremely poorly done or there is a glitch in the program. Questions are vague and unclear. Responses are impossible to understand and select. This may not be the place to leave a comment but I could not find any other link or way to ask questions.

I wanted Belks to know that it's so very ruder employee working there I was returning some items an the lady that I went to was very very rude to me. I feel like something need to be done about her she was throwing stuff around an she got smart with me.