Tractor Supply Positive Customer Service Ratings - page 3

User Reviews, Ratings and Comments

Tractor Supply customer service is ranked #172 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 48.71 out of a possible 200 based upon 448 ratings. This score rates Tractor Supply customer service and customer support as Disappointing.

NEGATIVE Comments

383 Negative Comments out of 448 Total Comments is 85.49%.

POSITIVE Comments

65 Positive Comments out of 448 Total Comments is 14.51%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Tractor Supply

    Customer Service Scoreboard

    • 48.71 Overall Rating
      (out of 200 possible)
    • 383 negative comments (85.49%)
    • 65 positive comments (14.51%)
    • 9 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.6 Issue Resolution
    • 3.7 Reachability
    • 3.4 Cancellation
    • 3.7 Friendliness
    • 3.7 Product Knowledge

Add your review! Return to the main Tractor Supply customer service scoreboard page

Posted by Bob john


Don't feel safe in the store. I may have to find new place to shop. There is supposed to be someone at the door asking for people to wear masks. People walking around without masks in the Colchester CT store

Posted by Mburns622


My recent 2 visits to the Windsor store were more than fantastic !! The staff were all friendly and working very hard to ensure that everyone was safe and sanitized . Although I did notice that one woman who appeared to be doing inventory or something managerial was not wearing a mask as required when all other employees were .
I've shopped here for years and they've all stepped up above and beyond during this virus drama !! Raises and accolades for the entire staff!! Thank you windsor Tractor Supply !! Your commitment to keeping our community safe and our animals fed is admirable !!

Posted by Anonymous


They were super nice and greeted me whe n n I came in. Samantha the cashier helped me find the item I was looking for. Trevor helped us step up a credit card. Also the crew at tractor supply 1425 are amazing!

Posted by Mr.L.


Hi. I went into tractor supply in ravenna and was checked out by a cashier named Emily. She was very kind well spoken and very neat in appearance. Thank you so much for people like Emily. She was very customer oriented and very helpful. I thought you might like to know. I'm a regular at that store. Love that store and people who work there. Very pleasant experience. Thanks to Emily as well. Sincerely Mark Leslie Ravenna Ohio.😀

Posted by Bessann


I must confess that when rural King came to wytheville Virginia I was thrown away from tractor supply. Today I went in to look around and to my surprise found that they had a store cat. It is my understanding that the store In Pulaski Virginia also has store cats rescues. I want you to know that because of this I will be returning my business the tractor supply I think it's great good job tractor supply you make me proud

Posted by Anonymous


Had a great experience with Tractor Supply in Perry, FL. A young lady named Janet who answered the phone was able to answer all of my questions, and went out to the shelves to check if they had the dog food I need available. Super service. She saved me a 24 mile round trip. Kudos Tractor Supply for the friendly employees at our Perry FL Tractor Supply. This is why I keep coming back.

Posted by Anonymous


Tractor Supply has turned into my favorite store cant keep my husband out.. i was in there getting feed couldn't help but to notice the scars of this lady hands.. i asked what happened.. with the most humble spirit let me know she has lupus. And told me her testimony. What a miracle..She has a sweet spirit and always meet the needs of customers...i asked 4 her manager.. she replied im the assistant manager but she informed me she will be in later.. gave me a card and ask me to rate her service and please come back to see us. And she hope i win the sweepstakes.. this is now been a week later shouldn't wouldn't let me not tell the company Bastrop Store Member make u want to shop and just buy and dont need it.. just to feel that home atmosphere.. Thank you Tractor supply

Posted by Anonymous


I was at the grand opening in Loxahatchee Fl I was met by a young lady named Taylor Mosier I must say all the years I have dealt with TS I have never met an employee that was so knowledgeable about what was in her store The best shopping experience I have had in long time such a professional It definitely gives me hope for the younger generation

Posted by Michelle


The Tractor Supply in Joplin/Webb City area is totally awesome! We were buying an outside dog kennel and their employees were extra helpful & sweet! Treated us like family and answered our questions with experience & knowledge. The Manager Janae was super helpful as was each employee of the store! Thanks for a great experience!

Posted by Happy Customer


The Tractor Supply in Tipton Indiana is awesome. I called looking for cornish hen chicks and they didn't have them at their store at this time. The employee offered to call nearby other stores for me and found them for us and had the other store hold them for us. I feel she went above and beyond because she could have done like the other places I called and told me they didn't have any.

Posted by Marie


Your Bedford, VA store is #1! I have been to your other stores and have not liked them at all.
Thank you for the wonderful service in Bedford VA!!

Posted by skydive3995


Too often it seems we only hear the negative that occurs in the world around us. I wanted to take a moment and disrupt that paradigm and point out an outstanding experience I had yesterday with the Tractor Supply in Littleton, NH.

I had purchased some rubber/neoprene boots in December. I had not wore them until recently only to find the right boot had started to delaminate at the junction between the upper and lower segments. I had only worn the boots a few hours--one time, one day. I did not have the receipt and assumed I was done.

Upon mentioning the situation to a Tractor Supply employee in passing, their comment was bring them in..we will make it right. Well, that is exactly what happened. Without getting into the weeds, I have to say that in hindsight I am actually even better off with the boots I now have instead. Tractor Supply said they would make it right and they did. Although I did not have the receipt, as I had just worn the boots, I still had all the retail tags from the boots, including the price tag from Tractor Supply. Were it not for that it may have been a different outcome, but no receipt? It is unheard of that a company will go that extra step to resolve an issue. Try that at Walmart...good luck!

Very happy customer of Tractor Supply.
Ken M.
Twin Mountain NH

Posted by Anonymous


I recently received a gift card from my brother for Christmas , i placed an order on line, had a little trouble in doing so,but it appeared it went through, i patiently waited for my items which i never received. I called customer service and spoke to a rude person, who stated i was not showing an order, even though my card showed a 0 balance, tractor supply had taken my money off the card and did not deliver the goods. He would not provide proper customer service by providing me with another card. I called again today and spoke with a Eric who was very pleasant gave no bs and has ordered me another card. thank you ed for such great service , show your bosses this review and maybe you'll get a raise.!! God Bless Laura Garris elizabeth city nc.

Posted by dirtyharry2


Last 2 bags of black oil sunflower seeds I bought had way to much sticks and stems mixed in. I felt like I did not get my 40 lbs. I paid for.

Posted by Anonymous


went to the Ogdensburg on 6-16-2013 in the afternoon the manager on duty was very nice and a great help female not sure of her name

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Comparisons

Check out these popular comparisons of Tractor Supply customer service versus other companies:

Tractor Supply vs. Ace Hardware
Tractor Supply vs. Home Depot
Tractor Supply vs. PETCO
Tractor Supply vs. Petsmart
Tractor Supply vs. Walmart
Company Replies

Authorized representatives of Tractor Supply can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
877-872-7721

Tractor Supply customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Tractor Supply corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Hours of Operation

Find Tractor Supply hours of operation for locations near you!. You can also find Tractor Supply location phone numbers, driving directions and maps.

Get Help Online

Get immediate support for your Tractor Supply questions from HelpOwl.com.

Reviews & Ratings

View thousands of Tractor Supply user reviews and customer ratings available at ReviewOwl.com.

Company News
Placerville vendors invited to showcase goods at Tractor Supply's Spring Market Day
Tractor Supply offers an extensive mix of products necessary to care for home, land, pets and animals with a focus on product localization, exclusive brands and legendary customer service that addresses the needs of the Out Here lifestyle. The company ...
Las Cruces Tractor Supply donates 60 bags of pet food
LAS CRUCES - The Tractor Supply Co. store in Las Cruces is donating 60 bags of pet food to feed dogs and cats in need of adoption. "More often than not, animal shelters and rescues depend greatly on food donations to support the pets they take in that ...
Tractor Supply store plans spring Market Day
PRINCETON — Tractor Supply Co. in Princeton, 2110 N. Main St., will be showcasing the talents of local craft makers, artisans and growers during its spring Market Day event Saturday, May 12. Community members are invited to celebrate spring by ...