LensCrafters Positive Customer Service Ratings - page 3

My prescription is spot on and I like my new frames. I love the 100% 30 day guarantee as I received my sunglasses and didnt like the progressive lenses, so I brought them back when I received regular glasses and no questions asked, they replaced the lenses with single vision and refunded the difference. I will definitely be back in the future!

I'd like to also give a shout out to Andrew at the Chesterfield town center location in Richmond VA. I only wish I could have an employee who cared about customer service as well as being very knowledgeable and attentive.

In a money driven world where unfortunately many in the work force only care about a paycheck and not much else, this young man will go far and you are fortunate to have him as an employee.

I wanted to praise one of your associates who works at the Lenox Mall location #0252 in Atlanta GA. Raven. She is fantastic. Probably one of the best associates I have ever encountered in retail! She knows the eye business, makes complex insurance easily understood and has a fabulous personality. I drive a further distance just to have her take care of my eyeglass needs. I am in the retail business (HR) and it is difficult to retain talent. You have a real gem with Raven!

We had the most amazing experience at LensCrafters in St. Augustine, Florida. My wife, my granddaughter, and I were at the World of Golf Resort in St. Augustine when a hinge broke on her glasses. My granddaughter can barely see without her glasses, and we were in a panic! Judy met us at the door, instantly recognized the problem, and Jamie happened to be there that day from the regional office and took over. Soon the entire team was searching for a suitable frame for our granddaughter's strong lenses. After a lot of searching and fitting, they found the perfect frames, and still cute for a 9 year old girl, and much more sturdy than her old ones.

Heartfelt thanks to the entire team at St. Augustine LensCrafters!

This week I had an appointment with LensCrafters at Capitola Mall, Capitola CA for an eye exam and fitting for glasses. I received excellent Customer Service! The staff was very professional,knowledgeable and very customer friendly. Bethany Fabrygel D.O. who examined my eyes was extremely knowledgeable,and personable. She was able to answer all the questions that I asked. I was really impressed with the amount of time the Doctor and Staff spent with me. My glasses were delivered as promised and fit perfectly. Thank you for a very pleasant experience.

C. Blair

My husband and I want to recognize Tomi, General Manager of store #2330 at Woodbury Commons in Central Valley NY.

She is very professional, extremely knowledgeable, and a pleasure to do business with. She is a fantastic salesperson and amply delivered the promise of customer satisfaction.

She is an exemplary employee and we hope that she is with your company for a longtime.

I Went To Lenscrafters This Morning And Was Greeted With A Smile.i Was Treated With Respect And Took Time To Help Me Decide What I Wanted Which Took Quite Some Time, But Jo Jo Anne Who Waited On Me Was Very Nice And Understanding. I Don't Think I Have Ever Had Anyoone Be So Patience With Me. Thank You So Much Jo Anne In The Greenville Mall Store.

As a former businessman who knows the value of employees I want the management of Lenscrafters to know that they have a very special employee by the name of Irfan at the store in Fashion Place Mall in Murray, Utah.

If I owned a business today I would try to hire him. No matter what the business he would learn it fast, but his specialty is the attitude he has toward people.

He has gone the extra mile for me on two different occasions and it was obvious to me that he was making every effort to take care of my needs.

My glasses were bent from playing basketball, and they were a mess. Most salespeople would have told me to buy some new ones, but thinking of me he took the time to straighten them out and made them useable again.

He saved me an enormous cost for which I am grateful, and in doing so he earned a customer for life for me and my family.

When we need glasses we will be looking for Irfan at Lenscrafters.

And yes, our loyalty is with Irfan first, and Lenscrafter second. Your employees are your business.

Best wishes,

Joe Watts

I would like to thank Todd Snyderman GM of the store on 685 Market Street in San Francisco, along with Justin for their great customer service. They helped resolve an issue where no one was at fault.and did everything they could to make it right.In a world where good customer service is hard to find these guys are rare indeed.You can be sure I will always recommend LensCrafters to friends and family.

To Whom it May Concern,

I just wanted to let you know of my Excellent experience at one of your stores, at The Avenue Webb Ginn located at The Shoppes. An associate named Michelle assisted my son and I in the purchase of contact lens, a pr of glasses and sunglasses. She was extremely helpful, knowledgeable and patient as we made our decisions and navigated insurance. I wish all companies can offer such professional service! Thank-you, J. Ehlen

I Am an Australian who visited Lens Crafers at Ala Moana 4 weeks ago.
The staff were friendly and helpful, and although they promised to send my glasses after 2 weeks they came faithfully after 3 weeks. They are fabulous, I love them.

Nikki from Enquires was also helpful, friendly and timely.

Looking forward to my next trip to Waikiki for my next beautiful pair of glasses.

I love your Customer Service in Myrtle Beach SC office. I was hesitant to return newly purchase sunglasses and I did and was treated so good ..They said "let's fix them"!!! Thank you, Thank you for standing my your promise to exchange or fix the problem within 90days ..I WILL BE A REPEAT CUSTOMER...

I went to LensCrafters, and thought their prices were more than I expected, but I do have a positive comment for Neil, he went above and beyond the meaning of excellent customer service! (407)894-4552, (Orlando,Florida). Thanks Neil!!!