Hobby Lobby Customer Service Complaints - page 3

I placed an order on the 5th and hobby lobby cancelled my order and never notified me! The items are still available online so it isn't stock issues. What happened?!

Did not receive part of order. Emailed, no response. Called and a message said Hobby Lobby wasn't taking phone calls and to email them. So I emailed them a second time. Still no response weeks later. The nearest Hobby Lobby is an hour away, and I'm afraid if I go there they will still not help me. Very disappointed in Hobby Lobby's customer service.

I ordered some craft items at the beginning of May. When I received my package (about a week later), they had sent me someone else's order. We attempted to contact Hobby Lobby that day via email, and did not receive any response. I followed up a week ago with another email and still haven't received any response from the company regarding rectifying the situation. Will not be using Hobby Lobby for future purchases.

I placed an order and Hobby Lobby cancelled it a week later. I contacted the company & no one has gotten back to me yet. It has been a week & I still have not received my refund or a response to my inquiry.

I received my online package today, a 16"x20" picture frame. The outside packaging was stamped fragile but on opening I found the glass in smithereens. I went to the return information web site, described my situation and was directed to the next page which said I had to pay $1.00 to continue the process! You are asking me to pay for an error in packaging? Is this a Christian organization or not? I am shocked! HELP!

I purchased on online product. I went to the store to do an even exchange. they would not take it back!!!WHY ??????

I bought four pictures frames, one was 16x20 frame the glass was broke the others 3 were packed properly in the boxes & did not break.

I ordered some items online and my packages arrived separately, even though the invoice in the box said it was all together. Once my second package arrived my item was broken. I emailed customer service about a week ago and never heard back from them, I am very displeased.

I placed an order on 4/10 & received everything fine except one item was broken. I emailed & received a reply that I would have to answer a series of questions & then attach pictures of the busted item. I did so & have heard nothing back since. I've sent 2 more follow up emails as well & still nothing. Very disappointed with Hobby Lobby & their customer service & will Not likely shop online or in store again.

There is no form on the website to return items. How are you supposed to know how to return??? I am not paying for return shipping fees when I received damaged product

I received my online orders. one of my items was broken
just emailed customer service hope it doesn't take long to see what I need to do

No one is responding to the emails I have sent.

I received my online orders. Three of my items are broken and damaged.

I am waiting to hear how I can return my items, and I do not want to have to pay for shipping.

i dont get how you return something, says fill out return form....WHERE IS THIS FORM????

I NEED TO KNOW HOW I CAN RETURN MY ORDER

I ordered on line 12 yds of trim for curtains and received the wrong order after waiting for a month to receive it. I am trying to return the item that is not what I ordered but did not find anything related to a shipping label to return the item so I don't have to pay for shipping something that I did not order. I have gone to all the customer support links and can't find anything related to shipping back something that I did not order without having to pay for shipping. I am so dissapointed in Hobby Lobby. I know another lady is waiting for her order that I received as her name is on the package. Maybe she got my order!

I am so upset about an order that I placed on march 24 which was way before the stores closed down. I bought fabric from the store in Howell but they did not have the total amount of fabric needed. I found out that the store in Holmdel had 3 yards and the store in Englishtown had 3 yards but instead of driving around so far I decided to order the fabric online for 6 yards. I was told it was available and for about two weeks when I checked the order they said it was being processed then it said it was being delivered but never came . Finally I got a message saying it was shipped then a day later a message saying my fabric wasn't available. So now the stores are closed. And i made two windows with the fabric but can't match the fabric since you don't have it. Why did it t are so long to tell me you did't have the fabric. If I'd know when I initially iordered it I could have gone to get it from the stores. So almost a month later I don't have the fabric. Can you order it or at least notify the two stores that have it and have it held for me till this is over? I also am returning 4 rolls of ribbon since it took so long to get that i don't need them now and i have to pay for the shipping again. It is ridiculous!

The fact that I have to PAY for return shipping and cannot return to the store means I will NEVER order online again. Hopefully, I can find a way to get the return form. Not a friendly site at all.

Who sends out a craft with 235 pics & only pictures for instructions. I feel ripped off

I can't get anyone to call me; left two cell numbers for a call back after being on hold left an email request and since Store is closed I have a broken item sent to me from your online orders! I'm so upset by this!

I was just so shocked to hear that this Christian base 6 billon dollar company would take their managers pay after all the hard work they did for you over the holidays.. you said that god told you not to close down the store during this difficult time, you have no respect or care for anyone that works for you. I hope all of these people can find better jobs in the near future and I will be letting anyone I know that needs a job not to ever work for you .. Greed will never get you any where and that is what god does say for sure !!

I'm wondering about the store, are they doing adjustment of price? Cause i went there to adjust price with receipt i was told by them we need items to check, i did not find any store like that. Everywhere price matching is very easy if you have receipt.

I have a receipt for my product and only had it for 2 days and everything's in it and I have a receipt and it's $111 and it's a telescope and it won't let me take it back and Hobby Lobby cuz they said the box was bent. Identity and it ain't no damn. I wish I can show you the snow didn't know nothing to give me problems about taking my item back because my son came in at 17 years old.

I just left your store 682 and I'm too upset to even explain.

I purchased two hand poured candles at your store in Niles, Ohio. I paid $17.99 for one and $6.99 for the other. When I smelled them in the store, they smelled wonderful!! I was excited to purchase them and burn them for a party I was having! Then we all realized.....no smell when they burn!.......NOTHING!! I am so disappointed! What can I do? Nancy Dalton

My Daughter Went To Hobby Lobby In Lakewood, Cal. And Bought An Embroidery Machine Spent $437.99 Dollars Took It Home Opened It And It Was Missing A Piece That Made It Work. Took It Back And They Refused To Exchange Or Refund Her. Very Rude And Disappointed With This Store. How Would She Of Known It Was Not Operable Had She Not Opened It. Out A Whole Lot Of Money.

Purchased a Cricut Air 2 from Hobby Lobby. I specifically asked the employees working there several times if I would return the item if I didn't like it. I was told each time that, yes, if I tried it and I didn't like it, I could absolutely return it. He also went so far as to say I probably wouldn't want to return it because I'd love it. Well, today, not even a week after my purchase, I tried to return the machine. I was told I couldn't and that their new corporate policy is not returns on Cricut items. The store manager apologized and said that she would make sure that it was a training issue and the associate should have never told me they would accept a return on it. Well, wow that was an almost $250 training mistake for ME! I'm now stuck with a machine I don't want because the manager failed to train her employees about the new return policy?! I will shop from Amazon from now on.