Geico Positive Customer Service Ratings - page 3

Geico has a great Customer Service, I'm very happy with the service I got two weeks ago, when I called and needed a tow service they came in 20 minutes to get my truck.I will never change Geico.!!!!!!!!!!!

Thank you,
Sandra Flores
Woodbridge, VA

These guys are outstanding. Fast pickup, short waits, knowledgeable and friendly reps.

I am extremely happy with Geico's customer service. I've used them three times for road service in the past three years and all three times they have been consistent with great customer service: from the staff taking the initial call to the tow truck driver. It's truly amazing how a national company can keep the appropriate parties in the loop when a local company can't even keep track of one service repair man. Geico's training program and communication skills are definitely top notch. You must treat all your employees well because it has a trickle down effective to the customer...just AWESOME. Keep up the good work!!

Fantastic service! A 10 in every way.

I spoke with courteous people, who were patient while I looked up answers to questions and did their best to make me feel at ease.

They took the time to answer all of my questions and made sure I understood the claims process.

I especially liked that I was not on hold or on the phone forever trying to get to a real person.

This guys rock. It's hard to find competent people in customer service these days (any industry). These guys know their stuff and always seem to be very expedient resolving issue...Try them.

I have been with Geico for 10-12 years. I have always been so impressed with the customer service. There are so many insurance companies that say that they can beat Geico's price - but, I can't imagine that another company could match the customer service!! I work for a large satellite company and am responsible for the service provided by several Call Centers on the East Coast. I WOULD LOVE TO KNOW THE TYPE OF TRAINING THAT GEICO OFFERS TO PRODUCE SUCH EXTRAORDINARY CUSTOMER SERVICE SKILLS. IF A MEMBER OF YOUR TRAINING DEPARTMENT HAS A FEW EXTRA MINUTES - I WOULD LOVE TO TALK WITH HIM/HER !!

4/27/2009: GREAT JOG GEICO! I have been a GEICO customer since the 1960s and it's been all good stuff. Recently, a deer ran into the side of my Mustang GT. Everything GEICO did was perfect. CSR Mindy Miller processed my telephone report and she demonstrated a very professonal, helpful, and caring response. Rudy Tuesdale was the GEICO adjuster and he was GREAT recommending that I consider using GEICO Auto Repair Express in Florence and explaining its repair guarentee. GEICO's Bobby Henderson and Danny Jenerette at Auto Bodyworks of Florence (Auto Repair Express)met with me at the repair facility and agreed to use genuine Ford parts without hesitation. The accident happened on Tuesday and I had the Mustang back the next Tuesday. GREAT job GEICO by a GREAT team of customer representatives. s/ John Harlow Fork SC :-)

John Cooper and Cellary are one of the best Geico CSR's, great service and courtesy was showered to me. Keep this good work going.

Cellary has one of the best voice in this line of business.

GEICO CUSTOEMR SERVICE TEAM: I just wanted to compliment, once again, the outstanding customer service I received this morning when I called in to renew my auto insurance. I don't remember her first name, but I believe her last name was "Pancake" or at least it sounded like that. Anyway, any time I have had to deal direct with a customer service rep at Geico over the past several years, I always have the same excellent, friendly, polite customer service. I am also in the customer service industry so I understand and appreciate all they have to deal with. Make sure to forward this to management, because I feel your customer service team deserves a great round of applause!

I fell that I have gotten great response from Geico. My old auto company was charging me double 208.00, I am now paying 105.00 I am not the best at math but it adds up for me. The service was wonderful and I feel that it demands respect. As for the commercials, with the savings you get you can now invest in TiVo. Just fast foward.

Thank goodness my experience is different from those that have posted here. I have been with Geico for several years, after switching from State Farm (highway robbery!) I've had one claim that was dealt with swiftly. I've contacted Customer Service and am able to talk to the right person to help. I hope I don't jinx myself by making this positive report, but I've not had problems with Geico and unless I can find cheaper insurance, I'll stay. (I live in an area where car insurance is basically OUTRAGEOUS and can be as much as a car payment, per month)