Customer Service Scoreboard
I have been with out service for 4 day's and cricket has known.They don't seem to care to much.Im having to drive around my town to get service.I done been to my store they have done sent them messages and so have i.If it isn't fixed by tomorrow im goin to straight talk.You can't get text, calls or online.I pay 117. For something i can't use they aren't even offering credit.I may can understand a day or two but not 4 day's.This is ridiculous.
Good morning.
I am part of a multi line account and I needed one of my phone numbers changed. On 7/17/17 the agent changed the wrong phone number and now refusing to fix this issue and give me my number back. I have been with Cricket for many many years and have had my same phone number this entire time. The supervisor I spoke with was unprofessional and very unhelpful. She was also to add a credit of my 15.00 that I paid for the phone number change which she did not do. It was so easy to make this inconvenient, huge error but impossible for Cricket to fix. The supervisor also said she was escalating my issue to URGENT to be resolved in 24 hours and when I contacted Cricket through Chat they continued to tell me it can take up to 5 days to resolve and they can not hold my number. Supervisor also said she would not credit my account for the trouble but for me to accept it and there is nothing she can do. The supervisor also waited to process the case until the following day! It is important that I have my old phone number back! I need someone to call me today to get this resolved! This is unacceptable! Phone number
Have trying to speak with store owner but his employees don't let that happen. As soon as you ask for Mike (owner) they hang up. The employees (Antoinette Rodriguez) there are doing so very illegal activities out of that store. Using the phone system to call people from different #s to harass them. He pays her under "the table" so she can get Public Assistance!! Really? As a taxpayer, this pisses me off! He is just as guilty as she is for going along with this ILLEGAL activity.
Had the worst experience with their call center today! The person on the other end actually yelled at me as it tried to give him my mew credit card so I could continue to have my ohone on auto pay. I didn't realize I had to listen to a 20 minute sales pitch on some pretend gift card and mystery box that will be delivered to my house for only a small fee. That was just the beginning. New did get the issue solved.I'm changing phone companies, this is too much.
I was going to purchase a plan with 4 phone lines and have had the worst experience of trying to do so. I have been around in circles with customer service for 3 days. I finally was told I could purchase each phone by themselves as for the offer was ending yesterday and the phone lines were for my kids Christmas. I received conformation on three phone orders and two of the orders were canceled. I am very upset with the way I have been treated. Customer service does not know what they are doing. I was referred to cricket by a friend who is currently a customer of yours. I guess I am just going to have to find another company to use because as I said this was a gift and now it is not going to happen and the offer for the phones expired as of yesterday at 2pm.
I been having problems with my cell....try to make a call and no signal or call fail...or they trying to reach me and they say it sounds ringing and at my cell u have no missed calls....this is bad what if it's an emergency or life death situation and they can't get a hold of me.....
Worse company in the world just ported in feom another company i was asked of i wanted insurance and i agreed to get it. 2 weeks later my phone started charging slowly i wanted to try and get another phone only to find out that the employee didnt apply the insurance and now the refuse to help me and want me to pay full price for another phone
Got signed up to Cricket and not sure how experienced thesee guys were. First time my complete information was not loaded up on new phone because said wasn't equipped to do it. After about 5 hrs and involving my son got it done. Won't be recommending Cricket any time soon. Don't open unless can offer better customer service. Hope we didn't make a mistake.
Have been dealing with an EXTREMELY incompetent manager, Corrine, at the cricket store on blanding Blvd for nearly a year now. I was sold a defective phone that she refused to allow me to return, tried for nearly a year to get her to set up my account on auto pay and she was unable to do so UNTIL I canceled my line 3 days ago. When my husband went up there to find out why we were suddenly auto deducted for a line we cancelled she, Corrine, was EXTREMELY rude to both my husband AND the associate who was trying to help him because she was too busy laughing and giggling with another client who was talking to them about pentagrams, ouji boards and various ofther forms of WITHCRAFT AND DEVIL WORSHIP. This manager has been very incompetent on several different occasions on several different circumstances and has never been able to handle what we needed to have handled without making us call the 800 number (where we were able to deal with representatives who knew what they were doing and talking about unlike the "manager" of that blanding store). We will not only be calling our bank and reporting the auto deduction as fraudulent but we will be telling EVERYONE we know about the evil conversation that the manager and one other employee were happily participating in and how completely HORRIBLE and INCOMPETENT the manager and at least one associate is at that location. While this is the 1st time we have been on the receiving of her rudeness I have personally witnessed her being rude to at least 3 other dissatisfied customers over the past year or so with your company. While we will NEVER again do business with cricket after our horrible experience today if you want other people in this area to so business with your company I STRONGLY recommend you clear out the evil, rude, devil worshipping staff that has no problem discussing such things openly and with smiles on their faces in the middle of the store during business hours with children present because I assure you any and ALL God loving, Christ following clients will pull their money from your company as quickly as we did. I will be praying for the dark souls working in that store and the dark souled client that travelled from Starks to (her own lips) to deal with those in the blanding store because (again from her own lips) the manager in stark believes in Christ. Still trying to shake the ice cold chill I got off the staff and witch (AGAIN, her own lips) that I had to share air with in that store!
I processed a 1 time payment for Cricket Wireless of $50.00 and they have managed to take out 7 payments all together of $50.00 a piece. I contacted my bank yesterday with Richard from Cricket Wireless on the line and spoke to a Manager by the name of Jess. Jess refunded my account the 6 payments that were not suppose to come out.. Between 3-4am this morning I received text alerts from my bank informing me that Cricket had taken the 6 payments again and causing my account to overdraw again.. I have been on the phone all morning with Cricket and my bank and each company places the blame on the other one.. I am now charged and overdraft, have no funds in the bank for gas to get to work and no one knows what is going on.. My banks dispute takes 10 business days and Cricket says 3-5 business days to find out what is going on.. I need some assistance with this matter to have my funds returned immediately!!! Their customer service stinks and each time they place you on hold for an hour or longer to come back and tell you "I am so sorry but".......
I had arranged my bill to be paid on the 3rd of each month through pay pal corresponding with my social sec disability benefits deposit,my checking account was debited on the 2nd resulting in an overdraft and this was not the agreement we arranged,please respond as I have been trying to reach someone all day- Walter Best
The thing that pisses me off the MOST is when you run out of high speed data before your bill thinking it'll be fixed after you pay your bill. I always have to wait DAYS after they take out the autopay out of my bank account to reset my high speed while showing in my settings I'm "using" such and such amount of data... Which is complete bs that's it's counting against my amount of high speed when I'm not getting it! They need to fix that bs ASAP!
Please please have someone from Corp hqtrs operations contact me...have had much unhappiness with attempted resolutions on purchase of Samsung Galaxy s7 phone from local cricket store and cricket customer service..my phone ..name is Danny Wilcox...please help..very frustrated..have someone in the authority position to make command decisions (Noone less) contact me..I am a disabled veteran so have limited resources..thanks and God Bless
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