Victoria's Secret Customer Service Complaints - page 3

I received a gift from pink as well as VS for Christmas. Neither had gift receipts and were both purchased online, I returned my gift to VS, no gift receipt no regular receipt, just an ID. No hassle, no issues. Received store credit. now when I went to return my gift from to pink (was too small) also an online purchase they basically told me I'm stuck with my $40 too small pants. No receipt, no return. Now aren't you the same damn company?! So why the issue, I honestly think that's so stupid. Also online purchases should come with tags, now just in a plastic bag. They wouldn't even let me exchange my pants for something the price that actually fits me. I'm really upset about the situation. As well as the fact that I made an online return on a Sunday & it's now Thursday and I'm still waiting for my refund!!

Just to clarify a couple of other questions and concerns I see in the comments.. If your merchandise is defective in any way in the 90 day time frame, bring it back for an exchange or refund if applicable. VS as well as Pink stands behind their products. As far as the amount you will be offered without your receipt, it will be the lowest in the last 90 days. This may seem low considering what the price tag says, but consider that your item has more than likely gone on sale or been part of a promotion in the last 90 days. Without proof of purchase, there is no way of knowing what you paid for it. I know some people prefer using cash, but using a card will always ensure we can look up your purchase. Also, if you were given a gift, you are free to keep it if you are just exchanging the items. I have seen comments here about the semi annual sale bras and people wanting to exchange for the exact same item, but a different color. Please remember core colors (black, white, nudes) don't ever go on sale during those sales. Except to pay the difference if you are exchanging for one of those colors. That's not to say if you buy a nude body by victoria bra on promotion for 40$ that when you exchange that the promo price won't be honored, it will. When you return, if you use a debit card or cash, you can chose to get your refund back in cash. However, if you use a credit card, the refund must be returned to the same credit card used. I realize people often buy gifts for people at this store. Employees are trained to ask what you are shopping for. Let them know its a gift so we can offer a gift receipt. It often shocks me when people refuse to take a gift receipt. It's very frustrating for both the recipient of the gift and the employee when we have to offer a discounted store credit. Sadly, even if the recipient of the gift wanted to simply get another size, we can't process it as an even exchange. Gift cards are non refundable, I don't know of any retailers who offer refunds on gift cards.

All these crazy comments have me seriously questioning if people understand that stores have policies in place for a reason. If someone gives you a gift and doesn't give you a gift reciept, its probably because they got the item on sale. Christmas time, fragrances frequently go on sale for half their cost or come with lots if free gifts- free lotion, a lip item, and free tote are current promotions. So if someone gives you the fragrance but keeps all the gifts, then VS loses money. Its that simple. And no you can't keep the gifts with purchase if you return your stuff. Again, VS loses money. The return policy is posted in the store and on the back of your receipt, don't shop there if you don't like it. Online returns are totally different btw, you can return online orders back to the store as a courtesy. If you don't bring the invoice, it can be difficult to find your order. Please bring the invoice, bring the credit or debit card used to buy your merchandise and it can be looked up. Please allow me to address you parents getting upset because your child can't make a return without identification. Again, its the return policy. VS and Pink does limit how many returns one can make and its to protect their business interests. I personally think its pretty disgusting when people return their used panties. Can any of you imagine how nasty it would be if someone pulled their used panties out of a bag stating they just don't work, now give me my money back? No business will give you the full retail price back in cash or a gift card without a receipt and I just don't understand why people commenting here feel they are entitled to be the exception. VS runs so many promotions that its doubtful full priced was paid in the first place. The company used to let people keep gifts with purchase but recently, they decided they would no longer allow customers to do so. Now, if you return the merchandise, you will be charged the rsp (retail suggested price) if you chose to keep the gift. Returns are dreaded at VS and Pink for a reason. Segments are run in two hour increments. The company sets a dollar amount that stores must meet in those segments. Example: 10am- noon segment, store must make 2000$. If the sellers make that on the sales floor and a customer returns 200$ worth of merchandise, its deducted from that goal. It doesn't matter if you didn't buy it from that location either. If you buy it while on vacation in another state and return it to your home store, they are penalized for it. Returns can be very harmful. If stores can't make what the company expects them too, hours are cut. Of course this is not the customers problem, but like the return policy, its company policy. Customer's mistreating and making a scene is uncalled for. They don't dictate policies, they simply enforce them or face losing their jobs. On a very positive note, some of you may have noticed that you are no longer required to give ID when returning when you have your receipt. The system has been upgraded to automatically track and credit your card back when you present ID. The exception is when you don't have your receipt, an ID will then be required to proceed. That's because your drivers license number/ identification number must be entered into the system. Returns are still tracked and you can still be denied the return if you have a pattern of returning too much. Again, its in the policy. I am a manager for VS and while I don't always agree with their policies, they pay me to enforce them. When a person under the age of 16 tries to return without required ID, we hate it as much as the parents do denying the return. If we could override this, trust me, we would. VS is good to their customers, sending out multiple money saving coupons, large rewards for card holders, and coupons for free items, often without requiring purchase. They give very nice free gifts with purchase. I have seen people bring back panties that they paid zero dollars for expecting a full credit. People often try to return EVERYTHING they have bought but think they should get to keep the free gifts. This truly drives the costs up for everyone. People are also very greedy. When they have a free gift with purchase, so many people feel like they should get 2 gifts if they spend more than required. Stores are given a limited amount of those totes and other gifts. Its sad when people literally argue with employees because they feel entitled to more. Its intended one per customer so all the customers can get a little something extra for the money they spend. I hate having to tell my customers that we no longer have the free advertised free gift. Often time, they are shopping because of it. So the next time you are shopping, don't be greedy and try to walk out with multiple free gifts. You are taking away from someone else. All this being said, we seriously appreciate our customers, without you, we wouldn't be employed. Its all about mutual respect. When we deny you something, its not personal but instead us following the rules. Instead of yelling at us because we need your ID or because you can't get the free gift, call the corporate number.

I have bought some under wear and realised when i got home that thet were two sizes too big. I havnt even tried them on and only got them yesterday. Although i did take the price label off of them... can i still return them

I just be bought a pair of leggings I just wore them for the first time and there's already a rip I didn't do any movement that could possibly had caused this all I did was get up change get to school use the bathroom and it ripped a little bit in the mesh design( very disappointed)

I've have my bra for 3 mouths I'm 15 so I don't have huge boobs cause I'm tall but very slim and one day I had just put my bra on and the middle ripped like completely someone told me that you'll give me a new bra because your bras aren't spouse to do that l.

bought 7 items from VS on 15.6 i returned 2 of them within 10 min as i was charged full price and today is 24.6 and still didn't get my money back! on my bank statement clearly shows money was taken out on 20.6 full amount. how much longer do i have to wait for my money back?

I'm replying to the comment of returning the free gift. I was in the store today at Eastchase Montgomery Alabama returning some bralettes that were too small. The minute I entered the store with my small return bag the manager stared at the bags and stared at me they obviously don't like returns. After I completed the return the same manager came up to me before I left the store and alerted me that when I return items that the free gift has to be returned that they have had way too many people buying things just to get the free gift and then returning those things. She went on to say they have been having way too many people trying to return things and keep the free gift. If this is the case then they need to post a sign of felt like they singled me out and embarrass me in front of the rest of the customers. I agree that seems only fair that you return the free gift also.

Online returns at the stores have not been a problem. I'm 67 so I have purchased at least a limited number of times from VS...an exquisite set I bought partial pieces for and went back several times and never saw offered again...years passed...sets of lined bras I felt like Dolly in and panties with lace bands that didn't stay up...still in the drawer...one set worn once...of the others, the red worn a few Valentines days.... This spring collection ... I received an ad ... was SO exciting I cashed in a $5,000 401K to keep my credit card down. The colors have names like Cozumel Teal, Lacquer Pink. (Cozumel is in Mexico. The water is that color. The Lacquer Pink reminds me of a dated pink color of 40s, 50s pink plastics etc. The colors themselves are as special as the names given to them.) So I bought a lot. Inexperienced (at Express I take a medium. In the VS laced-up bralette it took an XL to get it over my shoulders....it doesn't lace up...you slip it on) there were returns. There were no problems with online returns instore except for the occasional associate (Nashaminy Mall). When I had my collection just about finished I saw patterns, pieces that didn't work. Yesterday I attempted to return five lace-waist panties (I accidentally bought in my excitement I guess) Bought after March 1...not 90 days... tags still on. Did I know I could make seven returns and no more than $250 total? Well, not when I returned a mini bustier I planned to wear with an extender that showed up online in my size or four returns of $11.66 each. I had tossed my early receipts so I asked they do a lookup using my credit card. I KNOW it was used for every purchase. She found two panties of the fuve on my card. Then she said she'd put the others in as "no receipt." She quoted the prices to be refunded. They were the prices I paid, not lower. After which the system printef two refusals and I was handed back the panties. I spent over $8,000 since March 1...$1,000 or up to $2,000 of that in the store. It helps to be looking at this fabulous collection. Maybe that's why I can see the humor in it. Not be able to return five $11.66 panties? Not really a problem. Buy instore? Not likely.

I also have the same issue with all of the underwear!

After a month of wear the under bone began to poke through, they refused to exchange it, as it had been worn and I did not have the receipt.

I had something I want to return but can't find my receipt....can they look up my account since I have an angel card? Use that as proof of purchase?

Is it possible for an employee to return a gift card if they REALLY wanted to? Would the system allow? Thanks!

Does anyone else have a problem with.VS underwear coming in hole's

They ask you to provide an id to stop return abuse.

As someone who has worked for Victoria's secret customer service I have a few things to say. There are guidelines for employees just like anywhere else. Do you break the rules at your job because someone thinks a situation should be handled their way? I would assume not. 1. Read the details of the offers that are provided!! As with just about any coupon known to man there are details to these coupons and offers!! I have literally received responses like "I don't have time to read details" but then you spend more time complaining that the offer or coupon isn't working because you didn't want to take 60 seconds to read the details and then get mad at customer service for not breaking the rules they are obviously there for a reason. 2. If you order online, and you don't qualify for a free shipping offer, there is a shipping charge!! Quit acting like you are superior to any other customer and are entitled to free shipping without qualifying for it! If you don't want to pay for shipping go to the store, that simple. Yes, Amazon may have free shipping probably only if you pay for a membership but vs is not Amazon, and any normal website that you make purchases on, has a shipping charge, because guess what? Postal carriers need paid too! Imagine that! 3. If you own a product for two years and it falls apart, guess what, clothes fall apart! Fabric falls apart after long periods of time! If you buy a car and it starts falling apart, do you think the company is going to reimburse a full refund for the car and take it back? That's not how things work. Just like anywhere there is a return policy in place. It's insane how entitled people think they are! If an offer expires, that means it is not able to be used anymore, we can't help if you forgot about your coupon, or missed a sale. There's expirations for a reason. The grocery store isn't going to let you use expired coupons no matter how much you beg and threaten to not return. Some of you customers are so crappy to associates and you constantly demand free stuff, you need to think, we deal with thousands of people every day... Majority of which want to be cheap and get free stuff somehow. There is a reason for every policy in place, the customers are important, but instead of getting all bent out of shape over the policies you should probably understand there's a reason for them.

Heys guys,

Can anyone please help me out for my problem. I ordered some of the stuff online from victoria secret but after some days i got a mail that my order is cancelled and it will be refunded and if i have paid my credit or mastercard it says the card is not charged until the item is not shipped. But when i ordered the stuff online my mastercard was charged at the time. So will i get the money back or whts the issue? Can anyone please explain me the situation because i paid around 300$ and my mom would kill me if i didnot got my refund.

My only 2 cents is that they have no problem charging you. But the refund process is to long in my opinion.

This is ridiculous. Instead of getting upset, why don't you check the return policy before trying to return something. Every post here is from someone who is upset. Companies have policies(whether you agree with them or not)that YOU did not check before trying to return something. It is not the sales associates fault when they are trying to follow those policies and you don't agree with them or you did not do your research beforehand and it didn't go the way you think it should have gone. In addition, all of the questions people are asking here are answered on Victoria's Secret website under RETURN POLICY. Instead of posting your question on a random message board and getting an answer from a stranger who may not know, why don't you check directly with the company. That way you wont be inconvenienced because you got the wrong information. Just a thought.

It may take up to 30 days to process all returns

I purchased 2 bras on Saturday while traveling through. There is no Victoria Secret where I live. I wish to return the bras. I don't find them to be any comfortable than my cheap bras. May I send them back and the refund put back on my credit card?

I have never had an issue returning or exchanging at Victoria's Secret. I live in NYC and the stores are always busy but the sales associates always seem to know what to do. Yes I have to show ID to precede a return, yes they will give you the lower price for items returned without a receipt, yes there is protoc, but can you blame them? They are a business looking to make a profit. If you owned a store your policies wouldn't be a lenient. Don't lose your receipts and as for parents, just go with your daughters when they are returning items. Some of these comments seem so unrealistic in the level unsatisfaction.

The policy for teens providing ID for a return is ridiculous. My 14-year old bought some shirts at PINK and paid cash. No one asked for an ID for that purchase. Then when she realized she wouldn't have enough money to buy a pair of jeans at another store she went back to PINK to return one of the shirts. She had her receipt (since this was about an hour after her initial purchase). If you're not going to give refunds for customers who clearly aren't old enough to have a driver's license (young teenagers), then don't take their money in the first place. If customers pays CASH and have a receipt for the item, give them their money back without HASSLING them.

I bought some stuff online and they didn't fit, so I returned them back at the store. This was on 8/6/16. It's 8/10/16 and the credit still hasn't shown up on my credit card. Any idea how long it will take? I called Victoria's Secret and it shows complete on their side, so I called my cc company and they said it depends on when Victoria's Secret submits the return. I don't get that! If VS is showing it complete, doesn't that mean they've already submitted the info? So annoying!

I purchased some items online and decided I need another size,I took the items to the store with invoice for a return,2 days ago.how long will it take for this credit to show on my VS credit card.the sales person in store told me 48 hours.TODAY makes 48 hours and I see NO credit added to my card yet.