Customer Service Scoreboard
I have reached out to Trader Joes in my neighborhood-- Columbus and ninety third in NYC, and asked that they not only address seniors, but those with preexisting health conditions. Seniors stand in their own line and can enter the store from eight to nine. I have asthma and waiting any period of time outside, makes it difficult to breath. Please include people with preexisting health conditions in your early morning shopping hour.
Approx 930a this morning, waiting in line to enter the Castro Valley Trader Joe's, the line wrapping around 75% of the building, a person loading their trunk offered me their cart (rather than leave it in the church parking lot or walk it back). People continued to appear in search of the end of the line. The proprietor of a neighborhood business stepped into line 6' behind me. It was so nice to recognize each other through our protective gear. We chatted amiably (the stars seem more visible at night). During this time, the store management came out and walked the line twice. Suddenly, a TJs clerk, a young woman, 6'+ tall strode up to me, towered over me, and told me in a loud voice that I was hoarding the cart and to surrender it to her immediately. I explained. She glared and scowled and reached for the cart. I gave her the cart. She stomped away, past the line, and past the other customers with carts (there were several), and past the carts lined up in a collection area at the SE corner of the building. I and the people in line around me stared stupefied as she strode away. Then the pleasant acquaintance stepped 8-10' away and pretended to be preoccupied. Our pleasant conversation, a rare moment of respite during "shelter in place" and "social distancing" extinguished. When I arrived at the store entrance, there were indeed carts, which I appreciate. Trader Joe's is one of my favorite places to grocery shop. I appreciate that Trader Joe's is open, and working hard to serve the community. My last visit to TJs was 10 days ago. If there is now a cart protocol, the management did not mention this to people in line. And the clerk did not confront any other people with carts in line. I don't know the clerk personally. Maybe I looked "safe". Safe to bully.
I am raging mad that you are not providing and requiring your employees to wear masks and gloves when dealing with the public on such a large scale. Legally liable when a judge discovers that it is your policy when one of your workers becomes sick. Instead of worrying about scaring your customers, it shows you care about them and your employees that you provide protective gear! Such ignorance on your part and poor management and PR!
TraderJoe's needs to provide senior shopping hours for seniors!!! TJ is not a neighborhood store when it does not help seniors. TJ excuse is that seniors should staty at home and get someone to shop for them.. Seniors are shopping at TJ's & forced to be in long lines and crowded stores! Sorry TJ you FAILED!
The images coming out of Brooklyn are disgusting - how the hell did you let someone walk out of there with 120 pounds of chop meat? When ever there's a sale on something limit is usually 2 per- in this time of crisis you do nothing to stop hoarding - despicable! Really hope you are sued over this.
I'm a senior citizen in WA state near the OR border. The Gorge. We are more than an hour from your closest stores in either state. Still we've gone faithfully every month to 6 weeks. We won't be going now because we are in the demographic who should not travel. I missed my opportunity to stock up with your fine products and had this idea: why not take online orders of (at least of non-perishable items? You could have some of your employees who must surely be made redundant soon pack up the orders and perhaps others deliver to local areas where we could pick them up (employing more of your folks) or ship via your shipper of choice. Thank you.
Do you want a location that would be highly profitable? Lakewood Ranch, Fl is a planned community that is in the heart of it all. It is growing at a crazy pace and welcomes neighborhoods to the north and south. There is a grocery store, Earth Fare, closing all it's stores on state rd 70 and Lakewood Ranch Blvd. It is a prime location for a Trader Joes store...with parking.
Please please please could you either label your products with respect to the main ingredient OR require all of your Trader Joe branch owners to train their staff giving samples to mention the main ingredient. It truly is an endangerment to people with allergies if they don't. For example today at the Trader Joe zip code 93105 both at the front and back of the store they were offering sample of your artichoke Jalepeno pepper dip for chips and crackers. At no time did either staff member nor on either of the written signs, did they mention that the #1 ingredient is cheese. The casseine protein in cow based cheese is a major allergy initiator for migraines in many many people. It would be more helpful to customers if you would add the main ingredient to the name of a product or at least have owners agree to train their staff to mention the main ingredient.
I went to your store in Boca Raton, FL yesterday and was extremely disappointed in the service I received from the cashier Carly. She did not greet me, kept throwing my stuff I had to tell her three times to not throw my stuff. Her excuse was they were required to work fast. Even after I got her name and told her I would be complaining to the manager she did not care. I didn't even get a thank you for shopping which is sad considering there is so much competition out there. Management's excuse was the store was busy!
Someone from my town -Allen Park Michigan - posted this because we have a recently empty theatre (closed after 77 years - a true landmark)with a large parking lot . We'd love if you would bring a store like this our town as you don't have any locations this direction (we are more southeast of Detroit).
Our old theatre front looks so similar, and the facility is located right off a major road/freeway and withIn 1/2 miles of two others. Our town is delightful and safe and we are just 2 miles from the Henry Ford Museum and Village to the North.
It's a perfect location for a store the city and soooo many surrounding communities would love to have in our area.
Thanks for your attention and check it out!
Sincerely,
Paula Consiglio-Marsh
Hi!
I TJ's!
However, lately the produce has been watery or without dates!
Just asked a local store that shared an expiration date should be on the blueberries @ $7.99.
No such date! Also, after I tossed out...the blues in the store today dis not have a packing or exp date.
I give up!
Please advise!
Thank you,
Cathy
I love Trader Joe's for my gourmet cooking products & food items. However, not long ago, TG's changed what is currently being offered in olive oil spray, a product I have used for years. The new Spanish Organic Extra Virgin Olive Oil Spray is horrible to use as it comes out in a direct spewing of a jet of oil & not the atomized spray of the former product. This new spray is messy & wasteful to use & does not broadcast an even coating on the intended subject. I am on my second container & continue to be very dissatisfied, though the flavor of the oil is okay.
I am a committed customer and this complaint will not keep me out of your fabulous store. I used Trader Joe cherry pie filling over the holiday and there was a cherry pit in the filling. Luckily I am the one who got it; was scared I cracked a tooth but no harm done! I did have to tell family and friends to take notice. I had two jars so do not know which jar had the cherry stone. I shop the Trader Joe on Peachtree, Atlanta, GA. I did not bother them with this issues since it would have to be reported to you anyway. Again, I am pleased with your stores and the continuity of professionalism from your employees but know you want feedback. Thank you, Debbie Martim
purchased the beef broccoli and sweet and mildly spicy.
The sauce was so spicy with red pepper flakes that it burned our mouth
and lips and spoiled our dinner. Server with fried rice with veggies.
Will not buy it again but usually had great meals from Trader Joe's.
Suggestion---leave the pepper flakes out and put in a little bag to
satisfy the buyers tast as to hot!!! or mildy spicy.
I bought Trader Joe's Breaded Chicken Breast Nuggets for my daughter and she pierced the roof of her mouth with a bone when she bit into one nugget. The bone is 2" long, narrow on one end and wider on the other, but very sharp on both ends. I went to the store and spoke with a manager who filled out an incident report and took a photo of the bone, and I was contacted by a representative from the corporate office. I like my local TJ and shop there often. The employees are nice and the manager was responsive to my complaint. It remains to be seen what action the company takes against the vendor/supplier of this product. I also contacted the County's public health office to report the incident but they only referred me to the Consumer Affairs department, and they in turn gave me a number at the FDA. That's where things stand now. I am giving TJ a low score based on this incident alone.
I turned in my application that was handed to me by mike and filled it out he told me when I turned it in to ask or speak to him he ignored me and most everyone acted like they wanted me out of the store just because I was persistent. I am a customer also,even a manager called me said she saw me and let me know not to keep coming on there that they would call me if needed. I never felt so unwelcome never will shop there again!
My experience at Trader Jose located nearest to West Gate Shopping center the person by the name of Ben Kelly was so full of anger from having to deal with a person who return a item, and express this to me, I surely felt his dis pleasure and Just over all dislike then I felt attacked by another person who work there name unknown Yes I who has lived in the area sometime ago and was shopping at trader joes back in the early
90's
The receipt is I checked out at 1:40PM 5/12 00970869874936 by M., Lauren.
Haven't been there in awhile. Stopped when they went to 'single' bags! Stupid move. Gump said 'stupid is as stupid does'. Expensive frozen and refrigerated products started thawing; it takes a lot of time to find another container to put them in-if you can. Product in glass also broke. They've gone back to double bagging.
I purchased $156.05 in groceries. Shopping there was a disappointing experience. Consistently, all product-fresh fruits and vegetables; breads, cakes, packaged meats all were overstocked. All areas. Anyone that shops; and the majority of people that shop there are always going to look through EVERYTHING to find the most frozen, freshest items with the longest code-dates (shelf-life). To do this is going to cause mishaps and accidents Refrigerated items were poorly cooled; the packaged items on
the top were thawing; the items were the same. The ice-cream areas, even in the bottom were only cool; just picking up the containers one had to be careful in not crushing it open.
Pizzas were all but thawed, as many refrigerated items. A shopper, then has to go to the back to get those that are almost frozen. Products get removed to other areas, accidents happen; chaos pursues.
Canned/glass items are overstocked. The same with chips/crackers/breads. The same results shown above also happen.
Every shopper in THIS store is going to do this; the store presents itself as so in its products. Shoppers KNOW what their competitors are pricing the same products. A shopper must be leery of the word 'organic'.
Adding insult to injury, the check-out process was also, at the least disappointing. There was almost no one in the 6 lines open. Two were 'short-item' lines. I was in the 'handicapped line. The checker had gone beyond being polite to visiting. I wear a full torso back brace. She looked up, still visited, and ignored me. The other two checkers in the 'short-item' lines had NO one, and the store was almost empty considering the time of day; many were restocking, etc. I should have; could have been politely, eagerly helped by the staff. I saw personnel behind them; in risers that are enclosed, to oversee. They looked; went back to doing 'whatever'.
The female checker was abrupt and rude; indifferent to what her duties were. I, like many of the shoppers are seniors. I hadn't been there before, and forgot where the full basket goes; in the back of the scanner, not in the front, like everyone else.
I started towards the front, and she snapped her fingers at me, then waved me to the back. I didn't no what she was doing so I tried to 'read' her sign language. I was only seconds; then she, again, snapped her fingers at me and waved me to the back. I did what she wished. Whatever happened to coming out to greet the customer, asking to allow them to take the basket and, kindly showing me where she wanted me.
I don't if its the way the checkers scan the items and then place them into the cart or sacks. She just stacked all items on top of each other just behind the scanner. After ringing up all items, she announced the amount. No items, nothing moved, her or product toward any sacks or in the cart until I PAID.
The new credit/debit scanners are constantly changing. I didn't know if I why, when sliding my card, along the side, wasn't reading. She said, 'stick it in the bottom'. I looked for what 'bottom' meant as to where and what bottom. She pointed. Again, I guessed. Found it, and followed the instructions. Paid, she handed me the receipt, not looking at me, and started stocking the cart. When she was done, she pushed it just in front of her, not even around the checking area. I went around and got it. She was straightening her work area.
No thank you. No offer to help me with the groceries to the car. Nothing. I WAS in the handicapped lane.
I don't comment other than to 'thank them' and I don't do why. I'm feeding them. Why so many companies fail is because, somewhere along the way, the people forgot the most basic principle of ANY businesses success or failure. You don't believe me; ask almost anyone in any department, almost to the highest level; they will give you a name of a person. They forgot, or were never TOLD!
Who's their Boss? Again, a person, usually. Ask, then, who's their Boss, etc., until they give up....Tell them: THE BOSS OF ANY COMPANY IS THE CUSTOMER! HE/SHE CAN FIRE THAT COMPANY BY JUST TURNING AROUND AND WALKING OUT THE DOOR...AND NEVER COME BACK! They just got 'fired'. Unfortunately, try this question on a 'customer service' department employee.
I visit Trader Joe's in different States, For Arizona I visit Phoenix and Prescott, my opinion is that the employees are performing an outstanding job. currently I have been a regular customer to the Trader Joe's in Springfield Virginia. All the employees go out of their way to help, they are performing at a superior customer service level. The Springfield store, store number 651 has one employee who deserves to be given a medal, or better yet a pay raise, he is 100% Customer Service Driven, he is able to interact with all the customers making the visit a pleasant one. In my 11 years visiting this store I have always observed a smile and a willingness to help. Please inform him of my opinion and or observation, His Name is Carlos Buten.
Hello, I was in your Oak Park, Illinois store on lunch today. I went in to purchase a case of your alkaline water. As I preceeded to get the water, from the stack, placed against the wall, under a fire extinguishers, that I thought would come from the wall, if I pulled at the water to hard, didn't , but the case under the one I grabbed, wound up falling on top of my foot. Imagine, 18 bottles at one liter each, landed on my foot. The manager, Evan, at the time came over, nonchalantly, as the other employees did, offering me bags of frozen peas and corn with a giggle to finish off the offer. As much pain that I was in at that time, I didn't see anything funny about that situation. I'm not saying that they're all standoffish, especially when it comes to people of a different skin tone, and I know that they're scripted with the customers. So, I need to know how this injury will be handled. I've done a police report, just to have it on file, so tell me, how is it handled from here.
Thank you
Joyce A. Carothers
I am extremely unhappy with Trader Joes! The cashier failed to give 5 items of the items I purchased and paid for. I live 25 minutes away - this is a special trip to the store I only make once/twice a month. I called the store - oh we found your items and we put them back on the shelf do you want to come get them? No I live too far - please refund my card for the items... Oh we can't do that but when you make it in next I will give you a refund then. That will be 2 weeks before I can make it up there - oh that's a long time... yet no resolve! I live too far away to just run back up there and I have a very busy schedule - so here I sit with no items and money out of my account ... I called the corp office ... NO ONE HAS APOLOGIZED AT ALL! The lady in customer service said No we can't reverse a charge its a deal we made with the credit card machines - ok the "manager" I spoke to told me he'd give me a refund whenever I came back in ... yet he only has my 1st name - no last name - in fact when I told I will spell it he told me no - he didn't need it - how am I supposed to believe I will actually get my refund when he has no info on me... Her response on we know our customers he will know. Bull crap - I have only came into that store a very few times that I can count on one hand - and you'll remember me! So this corp customer service lady took my full name and phone # and supposedly I will get a phone call from the store "captain" and get my refund when I go back into the store. I don't want to go back to this store at this point and I don't have time to run back up there right away! Why can you not reverse my charge for the items I did not receive or how about putting the refund on a gift card and mailing it to me - mail gets across dfw normally in one day - another thing that leads me to believe I am not getting my refund without a fight! NO ONE STILL HAS APOLOGIZED! There was room in the bag I was given for the remaining items - i have to figure out what the cashier did with them but he didn't give them to me... the lack of understanding and concern and basis customer service skills dealing with this is horrible!
Hi Customer service, I usually appreciate Trader Joe's. But I would like to express my un- welcome experiences. An cashier forgot to put 2 items,which I bought them, into my shopping back. An cashier incorrectly entered item prices -he remembered his mistake and said "I forgot to erase one items $10.27 . Both mistakes occurred 2 days low and each times & I had to drive back and forth more than each 15mins. Before picking items (I need them badly) & making straight the receipt, I had to explain about them to TaderJoe's employees on phones. It was very unpleasant experiences-- doubtful, unfriendly, no any apology-- as if I did wrong things. I wish cashiers are trained better. thans
We are proud to recognize the companies providing the best customer service each year within their industry.
Locate the Trader Joe's corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.
Find Trader Joe's hours of operation for locations near you!. You can also find Trader Joe's location phone numbers, driving directions and maps.
Get immediate support for your Trader Joe's questions from HelpOwl.com.
View thousands of Trader Joe's user reviews and customer ratings available at ReviewOwl.com.
