StubHub Customer Service Complaints - page 3

Had tickets to a game. The game time changed. I was not notified of the change. I missed the game. No refund, no credit. Stubhub said it was not their responsibility to update me of changes. Not a very good service, I will never use their product again. I hope my story saves someone else some trouble.

You show tickets as available but they're not. Deceptive at minimum. Tried multiple times to secure tickets to an event and was booted multiple times by the annoying "gee, you were too slow...this ticket already sold" style message. Not cool.

I'm being charged on sold tickets that were then refunded. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. I tried transferring through Wells Fargo and they didn't let me transfer. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. I don't have "proof" because stub hub transferred these tickets and took my access away from them. I'm not paying $176 when stub hub messed up my order. Also how can stubhub charge me $176 when I never received any money for this purchase. The buyer gets refunded fine, but why I am being charged their refund? This doesn't make any sense and I transferred these tickets way early on before COVID.

I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. I sold two tickets on StubHub and only received payment for one. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. I would advise taking this route to get resolution from StubHub.

Seller listed tix he didn't actually have. He was waiting for someone else to send them to him. Had I known seller didn't have tix I never would've purchased. Didn't find out until day before event. Stubhub did refund, but plans are ruined last minute. Too late to purchase decent seats. F**ked up situation.

Purchased txts 11/19 & event cxl'd until 10/16/21....tkt transfer got lost in daughter's email...they kept promising seller would resend to my email...3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripled...service, wait times suck...can't believe this company actually continues to operate...spread the word....BOYCOTT STUBHUB~~~

Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. Still haven't received refund. Never Again

Purchased and downloaded tckts to a NBA preseason game, 4 days before the game I'm told tckts are unavailable. WTF. Had already told my kids, there substitute tckts were in Row 19. We had row 1 tckts on my phone. Someone explain please

Received only one of two tickets in one package. Second package was never able to contact anyone to reroute as address was incorrect. Overall awful experience with only one of four tickets received for $500. Don't do it!

Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. Will never use Stibhub again unless I get a full tefundk

I have spent over 20+ hours on hold with your customer service team that is nonexistent. I have NEVER done business with a company so SCAM oriented and difficult to get a hold of. I have reported your company to the BBB and will be reporting you to any channels necessary so nobody has to go through what I have experienced. I have sold 2 tickets on September 4th to Chelsea Handler in San Diego, CA. I "transferred" the tickets and received an email with transfer. This is my first time selling on Stubhub and did not realize I HAD TO CONTACT BUYER DIRECTLY to coordinate transfer. I have never had a company so un streamlined and disorganized. The buyer went to the show and the tickets did not work. He contacted stubhub and NOBODY called me to sort this issue out. I could have brought the tickets to them if someone would have told me this. Again, extremely unprofessional and lacking any sort of customer service.

After hours and hours on hold I finally get to an agent who said basically nothing, I couldn't understand what she was saying. Then I get a charge on my credit card of $378.00 stating that payment was sent to me. I DID NOT RECEIVE ANY PAYMENT FROM YOUR COMPANY. PERIOD. If so please send me proof of where this payment has gone? I was charged for tickets that were never delivered do to YOUR negligence. I also lost money due to YOUR negligence. I will never be using your company ever again. I will also be taking this to small claims and filing a dispute if it does not get handled immediately.

I would like a refund of $378.00 that was taken out of my account on 9/21/2021. I would also like the full amount the tickets sold for $321.30. This is due to losing money on this sale since nobody contacted me when the buyer called to say that he could not use the tickets. This also includes the HOURS AND HOURS ive spent on hold waiting for an agent. AND THE STRESS this has caused.

Concert is tonight and just received tickets in a completely different section then what i paid for.

It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!!

This is the worst compnay I have ever dealt with in my career! If this is the only way to get tickets to a show ... .then dont go! This company has zero accountability!!! they should be ashamed of themselves!! They have had over 1K of mine since 12/22/2019! Inexcusable!

I agree. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. They had me wait 3 hours to tell me to go scratch. I will NEVER use Stubhub again.

StubHub phone wait times are 3 hours. Someone should file a class action

alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? asks for a code, which i put in, says incorrect code(which came from them). anyone have any advise on how to deal with this? this company sucks

Spent $314 for daughter and friend to see Harry Styles. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. Site says venue will honor original ticket but when i click on view tickets nothing there! Customer service will only take calls for ppl with event in the next 24 hours. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund.

Never got my refund from grizzmas July 31st 2021. Been on the phone for hours wasted my whole day. The way it looks everyone else from grizzmas got their refunds except people from stubhub... my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. If I don't get a refund soon I'll be reporting theft to PayPal. I never got any emails about refunds or the fact they canceled the show. No help from the contact form no help by phone just thousands of bad comments about the website...

StubHub is by far the absolute worst customer service experience I have EVER had. I've been waiting on the line for hours. Finally I was connected with someone, who took an hour and a half to try to figure out how to change my delivery address. I was put on hold several times for 15 minutes or more, until I was finally cut off completely. Now I try to locate my tickets via my access code, and they've been completely erased from the system. As if they never existed. Somehow after hours of wasted time, this customer service agent managed to make the situation worse than when it started. I will never purchase from this company again. Who has time for this level of incompetence?

My account was hacked and I was charged for tickets I never purchased. I notified them the same day it happened. After three phone calls and a total of 3 hours and 20 minutes on hold, they refused to do a proper investigation. They never interviewed me. Not even a courtesy phone call back. Just a form email from a " No Reply" address, saying that I would not get my money back.

I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair.

I have been attempting to contact you several times regarding ticket order #553613638. I purchased tickets to the Olympic gymnastics trials in January 2020. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. i have tried to call several times but have been on hold >3 hours on 2 occasions. i am not interested in a credit that expires so therefore am requesting my full refund. if you have any questions please feel free to contact me. i have attached the information from the venue. I have been attempting to contact you several times regarding ticket order #553613638. I purchased tickets to the Olympic gymnastics trials in January 2020. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. i have tried to call several times but have been on hold >3 hours on 2 occasions. i am not interested in a credit that expires so therefore am requesting my full refund. if you have any questions please feel free to contact me. i have attached the information from the venue. I have been attempting to contact you several times regarding ticket order #553613638. I purchased tickets to the Olympic gymnastics trials in January 2020. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. i have tried to call several times but have been on hold >3 hours on 2 occasions. i am not interested in a credit that expires so therefore am requesting my full refund. if you have any questions please feel free to contact me. i have attached the information from the venue.

I have been trying to purchase tickets for over a week now. Your online site is a disaster, It does not work to apply a credit. Very dissatisfied customer.

I purchased tickets in January 202 for some specific events on specific dates. The events were cancelled due to the pandemic, but StubHub refuses to refund my money. The have given me coupons which are worthless as those events were cancelled. I had even sold some tickets before the event was cancelled. When the event was cancelled the buyer got their money back and the money I got was rescinded.

StubHub has ripped me off and will not refund my money. I believe that their policy to issue coupons was established after the events were cancelled.