Sirius Customer Service Complaints - page 3

I signed up for the music only plan of $9.99. But they had to start me at $14.95 and I had to call back in after the 30 day "remorse period," for some odd reason. I did. I got the name of teh person and a confirmation number. They never adjusted the billing. My bad for catching it late but after 8 months they got away with overcharging me. Why I trusted them is beyond me. All calls to their cust service to fix this were God_awful. Off shore people, in the Honuras, bad English, one girl never heard of ESPN and transfers to supervisors were left on hold until I gave up after 32 minutes. Wow.

Every experience I have had with Sirius customer is awful. They sell and mislead, obviously working off a script they can't deviate from. This time was the worst. I called yesterday to downgrade the service plan on my car. I got the e-mail confirm later and saw they downgraded my wife's car. In order to downgrade, you need to extend another year and I did not want to do that for her car. When I asked them to fix their own mistake, they kept telling me I had to upgrade and extend her car, just to fix their own mistake. The guy gave me attitude about it. I am still on hold, at 33 minutes now, trying to fix their mistake that followed a 30 plus minute call yesterday. They are so awful.

I had their trial service forced on me with a new car purchase, even though I didn't want or use the service once. Ever since the expiration I receive 1-2 calls a week from their rude and pushy telemarketers trying to get me to subscribe. I have asked several times to be removed from their call list to no avail. I even contacted their support via email about the issue and never heard anything back. I finally just phoned their support and the rep tells me I am already on their do not call list and that I shouldn't be receiving any sales calls. I told him I literally JUST got a sales call which fueled me to call their support, and he argued with me that it wasn't possible. This company is horrible and I will now tell every soul I know how horrible they are. I am also on the national do not call list so will be reporting this violation.

Horrible company! Tried to cancel my subscription today and got disconnected three times at the same point in the process - right after I refused their "special offer" and still wanted to cancel. Finally got them to stay on the line long enough to (I hope!) cancel the service. Are their reps beaten or something every time they don't stop a customer from leaving? Will never, ever have anything else to do with this company!

Worst company I've ever dealt with, so shady. Was trying to cancel my account today, was disconnected 3 different times, and they have a policy of no return calls, lovely. So had to start the process over 3 different times. They do not send out emails that your account has been renewed, thought I cancelled this last year. Money grubbing jerks.

I called to cancel my service. Of course after the Customer Service rep was rude and condescending, I asked where he was, he said the Dominican Republic and his name is Daniel. We all know that isn't true. He is clearly in India and it's not Daniel. I asked to speak with his supervisor, I got his supervisor after waiting 13 min on the phone. His name was Clyde. They both reminded me that all calls are recorded. What a waste of precious time. I'm so glad I cancelled. I will be following American companies from here on out!

I got charged for this on my radio and did not want to renew my subsciption.

This is what was on my American Express bill//ACCT NY.

PLEASE TAKE THIS OFF AND I DO NOT WANT THE SERVICE. I donot want to pay for it and did not tell you all to bill me.

Regards

Russell Deshotel

Customer Service is terrible They charge you for everything I have been a customer since 2004 canceled my subscription today Stations are not that good listening to the radio is just as good

Waited for more than an hour - no customer service representative answered my phone.

Do you call this service - I don't.

UNBELIEVABLY BAD CUSTOMER SERVICE. I currently, and SADLY, have five radios with Sirius. Two are up for renewal and I was going to add a sixth. But Sirius won't let me see my account until I renew the first two radios! I want to see what kind of 'package' deal I can get for so many radios but Sirius (seriously!) won't 'unblock' my account online so I can what all I've got going on!! So, guess what? I'm about to become Sirius FREE!! Thank goodness for bluetooth. And hey Sirius, GOOD JOB looking after a long term/high volume customer.

Worst customer service EVER!!! On hold for at least 45 minutes, on hold 10 different times. Bounced to four different departments. Terrible experience. This has been my experience every time ive called. How can this be this bad, for such a sustained period of time? Really beyond frusturated!

Most annoying company I've ever felt with. When I bought a new car, they automatically got my information. Here I am five months later still getting their calls, emails, and letters in the mail, even after calling them repeatedly to request a halt in communication.

Sirius customer service DOES NOT state anything about the auto-renew policy and there's no opt out feature in your account where you can opt out of it. As per the agent I spoke to, I have to state this every year. The agent on here who posted back in March is full of crap. I know enough about how call centre 'techniques' work considering I design and support call centres but definitely (and thankfully) am not involved with training the agents.
The only reason they couldn't auto-renew me is I used a pre-paid credit card. They tried to charge the full price at renewal and it didn't go through. When I called after receiving the email about the 'non-payment', that's when the agent cancelled my account and credited any cancellation fees because they did not tell me about the auto-renew. But, this was not before they offered me 50% of the renewal they tried to charge. RIPOFF!!! If you want to keep customer loyalty, you don't try to rip them off first. And training your agents to lie....great training technique. Have fun with the BBB report that will be filed along with a fraud report since it seems you try to repeatedly process payment on a closed account that has a verified balance of zero!!!

Biggest piece of craps company!!! I specifically asked to run out my contract next month! Find my radio off today with a 10.00 credit. They hire idiots!!!! NEVER will I ever have this service!!!

Worst company ever!!!!!!.. Incompetent employees! Specifically asked to cancel at end of contract, find it shut off 1 month early!!! REALLY, don't know how much clearier I could have been: " no, I want it to run till the end of contract, no I do not want a credit on account!". Find out the idiot cancelled service and put credit on account!!!! HORRIBLE company, not worth the abbreviation!!!

Tried to cancel and "Clarissa" hung up on me. Horrible service. Spent the entire evening trying to have an unauthorized charge of $217 removed from my credit card.

Sirius doubled the charges, put it on my credit card with no notice or approval, then put me on hold twice and would not cancel my account. They hung up on me.

I am a listener care agent for siriusxm, located in the midwestern United States.

Reading through the comments, I just have to say. SiriusXM is a PREMIUM SERVICE! YOU DO NOT NEED IT! You are not entitled to a promotion. Promotions are meant to be ONE TIME OFFERS! Then you AUTOMATICALLY RENEW AT FULL PRICE! WE DISCLOSE THIS TO YOU EVERY TIME YOU SET UP A SUBSCRIPTION! I am sick of customers calling in and saying " I had no idea I would renew at this price! I didn't give you permission to charge my card...!"

Umm... FYI. Yes you did. You agreed to the customer agreement. Just because you chose not to listen to it is not my problem, or any other agents problem for that matter. Here is a link to the customer agreement

Or you can call up and we will GLADLY send it to you via mail or email.

30 minutes on hold ( so far) trying to cancel service a radio on a car I sold.

Regarding Sirius XM. I along with countless others seemingly are frustrated with the way this company is being managed. It is unfortunate as I for one would love to continue my service and be able to enjoy satellite radio. I happened to see a posting from a gentleman who stated he was not aware he had the radio activated or needed to activate once purchasing his new vehicle. I experienced the same thing and lost approximately a month of the three month free trial. The radio had not been activated but the company counts from the day you officially purchase the vehicle regardless of circumstance including your lack of knowledge or failure of the car salesperson to disclose information. Could there be a connection between the car dealership and Sirius? Does the dealership pay for the first three months and if not activated they get a discount? Sirius customer service would not budge to offer an extension for time lost. I had thought they might have records to see when the radio had been activated and extend service as a courtesy for a potential new customer. I was wrong. Currently my radio has been turned off six days early for my free trial. The thought of calling customer service to rectify is daunting. When I have called customer service outsourced to the Philippines, it takes a ridiculous amount of time and patience to communicate. I also had to insist they take my name off of their marketing list as we were receiving calls several times a day including late evening. This could be a booming business if ran properly. So many customer complaints without apparent resolve. Wondering how this will continue?

There is absolutely nothing positive to say about this customer service. If you have more than one car, you will receive multiple bills all of the time for differing periods. If you try to call to change it or group your bills, it takes forever and doesn't work. They need to get their act together. The service itself is great. Their administration is the worst I've seen or experienced in my lifetime of 50 years. Incredibly frustrating and ridiculous. Use english speakers that can actually help and not continually repeat their nonsense. Honestly, terrible!

There are so many people complaining about the Sirius XM service, and I am a bit flabbergasted by this. I have had it for about 4 years when I received it free for 3 months. When it expired, I received many offers, and finally accepted their 6 months for $24.99 offer. Very boldly written in the terms is the fact that it will AUTOMATICALLY RENEW AT CURRENT RATES unless you call to cancel. About 3 weeks before the renewal date, I call and get the same 6 month rate. It has worked many times already. This is not a good way to do it, but once you get their scheme, you just abide by it. I've NEVER had the problems people are writing about. Remember, it will AUTOMATICALLY RENEW unless you call. If you know that, it makes life much easier!

Seriously worst company ever!! I purchased my car and got a 3 month subscription received an email on 11/13/14 stated I would have radio until feb 11/2015 they cancelled it today said they changed it to a 1 month demo and I would have to pay to have the radio back. Talked to them for over 2 hours only to have the "supervisor" scream at me and yell at me. Calling corporate tomorrow but doubt they will do anything.

This is one the the worst run customer service . This past summer I was so feed up I canceled, even though I loved the stations. Well, a few months went by and the offered me 5 months for $20, and i took it. I sold that car and had to transfer service, and the nightmare began all over again. The messed up on the radio ID number, so I am back into Sirius customer service hell. The CSR's have poor langue skills, so Sirius must be paying a cut rate for this off shore call center, and it shows.

I agree with the other comments. Horrible, ineffective, slow, bureaucratic customer "service"---these outsourced reps are unable to effectively communicate with consumers. They are limited in what they can do, and when you call, you keep getting put on hold for another "manager" to talk to, and the communication is always stilted and ineffectual. I had a docking station problem, and the initial rep tried to sell me a new radio...I found out my radio was still under warranty and had to cancel the new order, and got switched to warranty dept. What irks me is that they were trying to sell me a new radio and did not apparently have my account info in front of them (or did they?) Either way, Sirius takes the gold medal for corporate "I don't give " about customers"