Priceline Positive Customer Service Ratings - page 3

Due to flooding in MS. had to cancel hotel reservation. Priceline agent was exremely helpful and took care of the cancellation.
Very pilite and confirmed with email. Could not ask for better service.

Got the problem fixed in jiffy. Great Service.

I have used priceline many many times and have had no problems at all. Six months ago I booked a flight coming back from Ft. Lauderdale to Buffalo coming home from a week's cruise. I found out that the ship would not let me book a 10:00a.m. flight so I called priceline thinking that I had lost my money, but they were really helpful and I got a credit back on my visa the same day. There was no questions asked and I did not have to book another flight with them. We have booked cars with priceline which is usually thru Avis and have had nothing but good luck with our cars. Avis also was good to deal with even tho we paid thru priceline.

This is the only telephone number I was able to find for Pricelines customer service. I phoned it and went straight to a representative. THANK YOU to whomever listed this number.

I made reservations for a cruise with RCC through Priceline. I did not do the bid on the cruise, I just did purchased it at the going rate. Five hours later the price dropped and I tried for one and half days to get ahold of anyone at priceline that could help resolve the difference. Had it been the next day the price dropped I probably would not have called but five hours later. Finally I called the cruise line and explained that I could not reach anyone at Priceline period. Finally - i called the cruise line to find out that even though it booked through priceline it was through yet another travel agent. Bottom line is - none of this was clear and it was very aggrivating to resolve but once RCC got ahold of Priceline they did refund the difference and in the end make me happy. Would I use Priceline again probably so - they had the best deal of anywhere I checked and you can't have the best deal and perfect customer service. Somewhere it has to lag -

Customer service rep was friendly and took care of problem.

After reading the reviews I was scared about making changes to my tickets. I just got off the phone and they gave me complete refund with no problems what so ever. It was also very easy to reach a live person with the number listed.

We were skeptical to try Priceline.com. After several bids, we secured a 4 star hotel in Vegas for half the regular weekend price. The room was better than could be imagine. Our second attempt was two weeks later. Again, the price was less than half, location exactly in our patameter and the hotel room was perfect. I feel bad that so many have poor experiences. I am going to submit another bid request and I look forward to getting another good deal.

I just figured out how to talk to someone. I figured if I pretended I was going to give them money, they would talk to me. So, if you act like you want to make a reservation somewhere (there are options that direct you), you will eventually get a human on the line. Once you get them, just explain that you couldn't get an actualy representative on the line, and you would like to speak with someone about a cancellation. You'll get transferred a few times, but as long as you stay on the line and have a friendly demeanor, they will definitely help you out. On a side note, once I did actually get someone on the line, they were extremely friendly and willing to help.

I would like to say thank you again to Guillermo, one of your customer service representatives. He was very polite and helpful. My husband and I have been using your service for several years now and we'll definitely continue to do so. Guillermo is an asset to your company! Thank you!!