Planet Fitness Customer Service Complaints - page 4

This has bothered me ever since it happened about 5 months ago. I was in the ab stretching room and my husband was directly in front of me on the stair stepper with an employee between us, also on the stair stepper. My husband (72 years old) began talking to her as the gym is as much social as fitness for him. This employee looked my way at her boyfriend or co-worker who was next to me. She pointed the back of her head at my husband and then rolled her eyes. I was very offended by this rude reaction. I guess the "no judgement zone" only aapplies to members. Apparently she doesn't realize my membersip fees pay her salary! This occired at the Maryville TN location.

The new club near me in Louisville, Kentucy rarely has coffee in the morning. When I have asked about it. I have been told sometimes, that I should bring my own or there is a gas and convenient store up the street where I can purchase some. Once I was told that they would make some. I worked out and I could see three employees on their phones at the desk which is right by the coffee pot. Twenty-five minutes later, my work out was finished and still no coffee. Another time a young lady told me she would make some when her co-worker got back from his break. The co-worker returned and I could see them on their phones for the remainder of my work out; neither of which never took the initiative to make coffee. I belonged to the YMCA for years and while it was more expensive, the team members employed there seemed more professional and there was always free coffee. It seems like a little thing but when it is advertised and the staff simply appear to be not interested in doing their jobs or attending to patrons, it's hurtful and demeaning to the customers.

The managers at my home club are not very good. All they do is stand around and yell at all the other workers and when you ask them a question all they do is look at you and be rude. They will walk around the club and just stand around and talk forever and not do anything at all. The man boss all she does is talk bad about people and play on her cell phone all day. I would want people to spend there money there with how the bad managers are

What are you doing about Boosies and the manager who refused him entry

I think that manager should be fired
BMPS

I recently decided to join planet fitness at the Catonsville location while going to workout with a friend in September of 2019. At the time of enrollment I wasn't told of or given any rules, restrictions, exclusions, etc it was a basic enrollment: License, payment, and membership card was given to me. Soon after I went to a different location close to my house to workout and was then informed I was limited to only visit/workout at the location I had enrolled???? I then called to see if I could get a transfer and was told no??? Then I asked for a refund since it had only been about 3 months since enrolling and was again told no??
So I can't workout at the planet fitness down the street from my house, I can't switch locations, nor can I get a refund? What kind of franchise is this? Where is the customer service?; and why should the customer have to at a financial lost due to lack of communication during enrollment from a planet fitness employee?
Dissatisfied Planet Customer

The attitude of the manager of Laguna Niguel club is so bad she has such a bad attitude,I go to gym in the morning to make my self happy and energized not because of her make my whole day worst, she made me so upset.
She is RUDE 👎.

So, Belton Missouri Planet Fitness just did a face lift and updated their aerobic area but did not touch the free weight/machine area. The benches are worn and cracked, and are desperately in need of more plates for those of us that feel we get more from that form of working out than with the machines. Please reconsider the possibility of working on that area of our facility. I am sure that there are other facilities that have patrons who feel the same. Thank you

On 4-8 two accounts was open for me at planet fitness I got email that it had happened and they both be discontinued. On 6-18-2019 I had in sufficient funds for 21.99 plus 29 fee added from bank.i was deviated my first time ever delinquent. I went bank got 2-6 each month statement to take planet fitness. Tom was assistant manager said he was new hire not employed during anything that happened to me.on 4-8 .25 & .25 was taken. 5-15 21.99 6-3 39.00 6-17 i was delinquent 21.99 plus 6-17 29.99 fee total 50.99. Tom assistant manager ask me what I wanted I was crying it being first time in my life this ever happened to me. He told me about other money taken from my account but my glasses are broken I couldn't confirm with him. He said he tell business office to put 21.99 i was delinquent back into account they take 29.00 fee off. I ask him following day to put money totally back into my account both memberships was canceled out when email was sent to me he showed one if li canceled one trust I canceled both if not trust I save money considering I have my own my fiancé Makes 14.00 hour had I plannned for something I had been expecting to be taken from my account trust believe I would be very dark right now plus my boyfriend buff as my guest. I seen if you want money reimbursed all you have to do is ask if willing to give part should be all like I said 4-8 two accounts my debit card was starting I got email canceled both them out. Tom refused to give me last name second day was also very rude to me. All I want was business office planet fitness corporation number and a response different than local office will deal with billing issues. Tom clarifies he knew also not present during nothing that took place with my account l. He ask what I want I want Ll my money back it resolved or I putting it all over internet way I been done. My daughter has family membership to total fitness plus is employed by them in childcare 11.00 hour. My stepmom has been employed by Cummins close thirty years our opinions count.

This must remain confidential! Suggest you try the secret shopper approach to investigate customer service your gym on Schillingers Rd, Mobile Al. Front desk staff very unfriendly, act as if they�re miserable being there, will speak at times, but usually only if spoken to. Had a friend to join on line recently, went in, told them she�s new member, no offer to show her around, no welcome to our club, or anything. Only friendly employee in the gym is Denny, who handles maintenance. Outstanding employee, always smiling, knows nearly everyone by name! This continued rudeness needs to be stopped,

I want to know how do I get the 20% off with Reebok my PF location don't know I want the benefits please email a

Tried to bring a large group to join your Delray Beach location. Manager pawned me off of Franchise Owner. That owner never contacted me and manager refused to provide contact information that next day when I returned. I tried calling the corporate office and nobody ever picked up the phone, this after multiple calls to different numbers and being left on hold for over 20 minutes having never spoken to a person. Beyond terrible service and just business stupid turning away a pile of business.

30 minute workout @ PF Joe Battle EP TX
When i joined PF, I was givin all the Do's and Dont's in detail! I was excited to join PF because of all the great equipment and services they have to offer! Especially the 30 min Express workout! Great when you're crunched for time! Today, was different and for the 3rd time my workout was interrupted by 7 different cleints doing their own thing! 3 young men rotating on 2 leg machines, 1 lady taking a break on leg machine, 2 ladies chatting about Christmas on #2 & #4 machine and one lady checking her Facebook Status on last machine! Needless to say, I didn't get my full workout in. It is not my job to tell other clients how to use the Express Workout section! PLEASE INFORM your staff on protocol!!! I'd like to enjoy my workouts at the "judgement free zone"'

Not happy with your finance department. You really screwed me over 2 yrs ago causing overdrafts to my account. However, I'm ready to give another try AFTER SPEAKING WITH TAYLOR, MGR Two Notch Road, Columbia SC. Whatever you are paying her is not enough.

I recently had a disagreement with one of your employees which I admit I probably should have called him and a whole but he returned by saying you and cancelled my membership I would appreciate a phone call back I've been a member for 4 months I was looking to have my wife joint and my partner at work. All over a gym bag and I had a question about a sign on your wall I would appreciate a phone call back looking to rejoin your membership because I work midnights but if this is how you guys treat customers I guess maybe I shouldn't join

The young lady that I spoke with was 'reasonable' when I lodged my complain with her but her final answer was the exact same answer that I got from my home gym when I let them know that I felt they were ripping my wife and I off. Planet Fitness was a great idea at one time but there are too many secret deals and before you know it, you are charged for things that you did not need to be charged for .. ie annual fee when you decide to cancel because you did not cancel in time which is debatable.

I love Planet Fitness, great place to workout, terrific membership fees. My problem is I moved from Delaware County Pa to Chester County Pa and there is no Planet Fitness for 16 miles. The Kennett Sq., West Grove and Oxford area has grown in population over the past several years and I don't understand why a Planet Fitness has not been built in this area. We have to go to Maryland or Delaware. Love to see you come out here. Check out the area. Zip Codes

If you cancel your membership 3 days after they take the yearly fee, how come you can't get it refunded back to you. I have been a member for almost 4 years. Just got a second job and had no time to go. So after 8 months of paying monthly fee, I decided to cancel membership. Explained to manager my situation and thought she would like to treat a customer, who could someday come back,with a little decency and gratitude for being a member for so long and refund the fee of 29$.She did not, would not told me my fault would of had to cancel by September 25. Now how would I have known that. Just wanted to be treated like a valued customer and was not. And when I go to join another gym it won't be planet fitness. And I will tell my whole family and everyone I know how I was treated.

I. Am. A. Member. At. The. Planet fitness. In. HATTIESBURG MISS..... they. Have. Horrible. Customer service. And. I. Went. In. Yesterday. To. Work. Out. A. Few minutes ... had my. 12. Year. Old. Grand. Daughter with. Me. .... when. You. Enter. Of. Course they. Have. 4. Or. 5. Tables with chairs .... they. Told. Me. She. Could. Not. Even. Be. In. The. Building unless she. Was 13 .... I. Understand gyms. And. The. Equipment. Can. Be. Dangerous. But. She. Will be. 13. Next. Month ... I. Asked. If. She. Could. Just. Sit. At. One. Of. The. Tables. At. The entrance ... I. Would. Just work. Out. 10. Minutes .. one. Of. The. Young. Man. Tolls. Me. Those tables were. For. Trainers consulting with people .... but. At. That. Time. There. Was. No. One. At. Either. Of. The. Four. Tables .... he. Told. Me. She. Would have. To. Go. Sit. In. The. Car !! !!! Really ??? In. The. State of. 'MIss. Where. It's. 106. Index. And. You. Should t. Even. Leave. Your. Dog. In. A. Car .... I. Told. Him. To. Go. Sit. In. A. Hot. Car. And. Please cancel. My. Membership today .... for. Anyone. To. Tell. Someone. That. Even if. It's. Corporate policy. Is CRAZY. And. Inconsiderate .... plenty. Of. Other. Gym choices. Where. I. Live !!!! Y'all. Might. Be. Growing. But. You. Could. Be. Like. Other big companies. That. Are. Falling. By. The. Wayside everyday ... especially. With. People. Like. That. Running. Your. Check. In. Desk !!!!!

Planet Stupid doesnt answer ANY of their listed so-called phone numbers. They OBVIOUSLY - NO NOT - want to be disturbed! So since this is the case then why are you a*in business. NO ONE is happy except the Fitness Fat Cats - who look so outta themselves they're a VERY poor representative of ANY health club! Answer ur ** phones!

I have been a member at pf for quite awile now.i am a member at bramblton ave.roanoke va.i have been happy for most of the time.until the last year or so the staff has really suffered they r lazy,rude,and just dont keep up on cleaning.especially the mens lockeroom.it stinks and they never clean the lockers out.the assistant manager has no social skills,i can't understand how she got the job! The machines cusions are cracked witch breeds germs.they need to hire people who are a bit older and dont misuse the little bit of power they posses.Austin (crapbag)!

Planet Fitness is a joke. They have rules no other gyms have and we don't know what they are until we violate them and some teenager relished telling us so! Many of the rules seem to make no sense and seem part of todays "Don't offend anyone" except the good customers who want to really work out and not eat pizza and polish their nails. And talk about offensive, what is with the huge sign when you walk in that preaches don't be offensive and the absurdity of the next sentence using profanity "We are not here to kiss your ass" ???? Apparently they are far from doing that and apparently lack the IQ of a rosebush to notice their own offensive language, LOL! And don't you dare grunt during your workout (Its another rule), simply use the pink plastic weights!

The Conyers Georgia location needs a lot of work there's more turn over then it should be. Tanning beds are constantly breaking down the gym equipments aren't up to par it isn't clean and all they do is stand behind the desk and aren't very professional. We need more caring and clean staff in this facility than what we're receiving.

I was at the Wesley Chapel location (Decatur, Ga) and they had a male contractor in the ladies dressing room. When I complained to the manager,she said she couldn't do anything about it. I am definitely canceling my membership.

Customer service is a joke!!! I will never step foot back in that place. I signed up 5 days ago for tanning and to workout. I drive 20 minutes one way to be scammed. I go in tonight to tan, and was told I HAVE to buy goggles to do so. Wasn't told that the first and only time I went in. So after driving the 20 minute drive to do something that I am paying for, and was never told I had to have them, and got to tan without them the same night, I told them to cancel my membership. She said that I had to pay 58.00 to do so. I can understand if that was on me, but I was never informed of that at the time, and if I had I would have never committed to something I KNOW I'm not going to do. I guess the option would have been nice.

I have been a member since January 2017. Up until this point I have had a very positive and enjoyable experience at the plantation club. But unfortunately, today around 9:30 AM that changed completely.
When I walked into the women's locker room to put my things away before I began my work out I hear a man's voice behind me. I was completely startled because I did not know that there was a man in the women's locker room. I began to get very upset and express that there was NO SIGN or indication that a man would be in the women's locker room.
He began to defend himself and say "I am just doing my job."
1) there was absolutely NO SIGN indicating that there would be a man in the women's locker room. What if I had been changing and naked I would've never known he was there.
2) he said he announced it "BEFORE I walked in and to ask the fellow ladies about it." If he announced it before I walked in how would I know to ask other people if there was a man in the room? That is a ridiculous statement.
3) he was on the phone giggling and laughing while "supposedly doing his job in the janitors closet." Therefore, he wasn't paying attention fully to what he was supposed to be doing.
He never once apologized and kept defending himself. It is completely unacceptable!
Planet fitness claims to be a "no judgment zone." I feel judged! The lack of professionalism & respect was awful! What kind of a GM would not put a sign to indicate he was there. That is a violation of any individuals rights! To be honest I don't know if I even feel safe anymore changing at this club.
His name is Johnathan. He refused to give me his boss' name, number or email.
I would like for someone to call me immediately and explain to me what will be done to teach Jonathan ( The so-called GM of this club) the value of professionalism. I'm also part of another gym. I am part of 24 hour fitness. And let me tell you if there is ever a man in the women's locker room there are multiple signs indicating so there's no question at hand.
I asked Jonathan for the third time why wasn't there a sign he said, "I don't want to disturb your work out." Well you know what, I rather be disturbed then feel violated as I did in a supposedly "safe & judgement free zone."