Pearle Vision Customer Service Complaints - page 3

I bought the insurance for my glasses at Pearle Vision when I got my glasses my lenses to my glasses are scratched I took them back since November Is January and I'm still waiting for my glasses and this is the Pearle Vision in Thornton Colorado on Melody Drive

Pearl Vision Center of Clackamas Or. Has been trying to make me a new pair of glasses since the 28th of December 2020. She said should be two weeks. I called today and she said 10 more days before I can get them. That's all most a month. He'll Walmart was the same. I drive truck and cannot work till I get them. Pearl Vision has just cost me my job and my apartment in Gresham Or.

Not good

I have worn glasses for more than 30 years and just a month ago got my first pair from Pearle Vision. They aren't even a month old and all scratched up, more than my 2.5 year old pair. I paid extra for the non-scratch coating - what a rip-off. When I went to the store today to see what they would do they said my only option was to use my one time replacement and $25 to get lenses replaced and that I must of dropped them. Their quality is very poor.

I've been trying to make a complaint on pearl vision the Georgetown location in Brooklyn on two employees that was very unprofessional. Me abs my mom was disrespected after spending $900.00 the manager was in the store at the time of the November 4 incident and no one has assisted us as of yet we've been getting the run around and we want to handle this situation that was very unprofessional.

Went to pearle vision in capital city mall camphill pa because the previous pearle vision center in state College pa had closed in February 2020 had a eye examination done paid for the examination out of pocket ordered 2 pairs of glasses 1 pair of safety glasses and 1 pair of regular glasses the insurance paid for one pair and was to get the second pair at discount my total bill was $ 824.36 paid with a credit card was told 12_ 17 days for glasses both pairs one pair did arrive with in time frame the examination and ordered pairs of glasses was done on October 31 2020 here we are December 5 2020 still waiting for the other ordered pairs of glasses the response from the main office of pearle vision is wait it out just to let you know I'm not a happy customer of pearle vision plus pearle vision shows no responsibility for the missing pair of glasses plus the capital city mall camphill pa pearle vision cannot accept industrial vision eye's safety programs as stated on there forms there offer is accepted at all pearle vision in the USA this does not accept the form complaint has been filed with the better business bureau and the state attorney General office as well my opinion find another eye care facility that doesn't lie to customer and can order glasses for you I had a very bad experience with pearle vision in the capital city mall camphill did not have any problems with the pearle vision center in state College pa in the Nittany mall would have gone back to that store in state College pa but was closed in February of 2020 and pearle vision is very poor in handling customers complaints with no explanation i guess i will have another vision place for eye examination and glasses in the future in closing if you need a examination and glasses find another place for eye examination and glasses cannot recommend this pearle vision center in capital city mall camphill pa look for another location different eye provider unless you like to wait forever for glasses and no response from management of pearle vision to resolve a customer service complaint requested a refund for missing pair of glasses still didnot get a reply about it or missing pair of glasses and pearle vision hate to make phone calls to customers on there complaints my other question is what is customer service pearle vision needs to be reminded what is customer service and customer satisfaction must no understand what that means

The Rio grand store has no limit on how many people can be in the store. they don't have protective covering,only face mask No plexiglas anyone just walks in. Not a big store. Do they care about their employees. When I checked on line it said they had limits on how many people can be in the store. Its a lie

I am writing to express my dismay about an interaction with a Pearle Vision employee in Evergreen Park. I phoned to reschedule an appointment and was asked for my name. I provided my name and she proceeded to read my full name and date of birth out loud. When I informed her that what she did was a HIPPA violation; her response was, "She had to identify me."

The fact that there is an absence of critical thinking, not to mention business etiquette, were absent it may be necessary to retrain some employees. Needless to say, I will take my business elsewhere.

Its been more than 14 days I have a pair of safety glasses but not my pair of regular glasses that was ordered 10 31 2020 at pearle vision in the capital city mall camphill pa paid for both pairs of glasses with a credit card no phone calls no response better business bureau and the Pennsylvania attorney General office have been notified of the situation and will be involved in investigation also industrial eye's safety forms need to be filled out by my employer henkels and McCoy inc request like to see the situation resolved or a full refund

San Mateo pearl vision3rd ave. Owner Alec and his employee Justin and finally yes the dr.
In 2018 maybe 2017 I went to this store. After my mom died June 2018 I missed an appt. when I said sorry my mom died and she said ( that's sad just tell us next time) what?!!
I went in every month to get my contacts and glasses.
They tried to fit me with different brands bifocals glasses contacts. In 2019 I was pissed but even bought the owner Alek and Justin a 25.00 GC for coffee. WE ARE IN THE LAST MONTH OF THE YEAR 2020. I have 3 pair of glasses(1 I can use. A half year wrong contacts and 1/2 year of contacts that may or not be. So bottom line? I missed out of two years of insurance usage and I have zero that work except bifocals (which I didn't want. Oh Justin started to ignore me when I came in to check. Wait. I was being nice 2 years into it. So started there bad exam 2017. So want to know the best part?! I PAID UP FRONT IN 2017 or 2018!!!

I have been a customer of the Homewood, Illinois Pearl Vision for MANY years and have always had a wonderful experience there. I just purchased two new pairs of glasses and have again, dealt with technician Lo, who has been working there since the 90's - She's very personable, knowledgeable and her customer service is beyond terrific. I want to make sure that this is acknowledged. Pearl Vision is very lucky to have her in their employ. I would like to make sure that the manager of that store is aware of how well she represents their store. As a business owner myself, I would always welcome comments and feedback about everyone in my employ.

I had the worst experience at the location "7085 Hwy 6 N, Houston, TX 77095". I called the location at 12:30 pm on 11/14/2020 and provided my insurance information to them and got an appointment for 2:15. I inquired about my coverage. The lady on the phone assured me that she has all the information she needed from me and she will make sure that coverage information is ready when I arrive. I entered the location at 2:10 pm and checked in. The receptionist started looking into my insurance information and I waited for 20 min. After that I was informed that my insurance company closed at 1pm since its a Saturday so she cannot find my coverage information.
I inquired as to why I was promised that the information will be collected since at the time of the appointment booking the offices were open. The receptionist advised me " you need to shut up you have reached my level of patience" I responded that I need to talk to someone else then. She responded " You need to shut up otherwise I will SLAP you and call the sheriff"
Being a first responder myself I was frustrated since I rarely get time to take care of my own health issues. I am utterly disappointed at the unprofessionalism and the ignorant behavior. I cannot believe that I was treated with such utter disrespect just because I am an old woman of indian descent. Does anyone even read these complaints? I feel like the customer is not important at all for Pearle Vision. I will continue to pursue this matter until I get an apology. In this day and age NO ONE deserves to be treated this way.

2 different drs. 2 different scripts. 30 days into this.
I paid for no line but will end up with lined bifocals. Price difference of $125.
No money refund...??

I came in to your south barrington store on Tuesday October 27th for an exam and glasses I informed the employee that I had a discount from the pearl web site I informed her twice while finalizing the sail she asked to see the discount witch I showed her it was a free eye exam I paid my bill and left the store only to find out that after I left the store she changed my card the $55 that I didn't authorize and I was never informed about. A phone call would have been nice! I don't feel your store should be able to put charges on my card without authorization from me ! I am not happy ! Please contact me and let me know if this is your company's policy to charge people's credit cards without their authorization!

I have purchased two pairs of glasses - Reading/Prescription and Sunglasses. I have taken my Robert Graham glasses to be repaired due to arm hinge falling apart and was told that could not be fixed and needed to purchase new frames after paying almost $300 in total. Due to Covid and unemployment I am forced to wear my glasses with tape on it to hold arm together. Pearle Vision offered me $100 off a new frame on frames over $300 which I am unable to purchase. I am APPALLED and the business procedures and/or etiquette. I am hoping to be contacted by Corporate office with a solution to honor a new pair of glasses and/or a refund to purchase another pair elsewhere. I will be sure to send copy of my email all across the internet and BBB. I am not threathening , just very upset and in a position where I am unable to wear my glases which broke within 6 months - less than a year old at time of purchases.

Please do not go there if you want a correct eye exam. I went in for a Medical exam. I asked before setting up the appointment if this was a Doctor that could tell if there was a issue going on. They said he was qualified for the State of Ohio. Not only was I asked to go sit and wait while he had two other patients in a rotation formation, but he missed my eye infection and a embedded piece of object in my eye lid. I told Dr. Razzano, that something wasn't right. I asked twice. He said my eyes were fine, and just go out and find a pair of glasses. I didn't because I couldn't see. Thank God I listened to that voice inside that knew something wasn't right. I made a new appointment with a different company. He found infections, and the object that was in my eye lid. Very worried that someone else will go there and get the same quality of service. By the way, when I tried to call this Company, YOU could not get through to a real person. Go else-G where save your vision.

Terrible they don't call back and keep sending wrong rx contacts try to get ahold and no one answers! Never going there again!

I have gotten glasses three different times over the years. All three times I have had problems seeing properly out of them and when I go in to fix the problem they put the blame on me. This time I purchased two pr glasses and new lenses for my sunglasses. I spent about $800. I could have gone somewhere else for cheaper but thought I'd try once more to only be treated rudely by the dr and lied to by staff. In the long fun I have two pair of glasses and sunglasses that I cannot use and paid about $800.

I had my eyes examined in March 2020 just before Covid,and I recieved my glasses after MONTHS of waiting BUT I have repeatedly expressed concern as I can not see well using my glasses, & my rigid gas perm lens HAVE STILL NOT ARRIVED. I have been shuttled between the 2 area Pearle Vision stores (6650 S.Westnedge AND 575 N.Drake) with each store manager giving me a DIFFERENT NARRATIVE on why they are not here. TWO of your male doctors have assured me that THEY would personally see to it that my lens would be sent for. NOTHING HAPPENS. My calls are NOT RETURNED. Honestly at this point,
I have lost all confidence in your business.
The ONLY reason I came to Pearle Vision in the first was I followed the optician who did my prior exams to this facility & have been told that they don't know when or if she will ever work there again due to scheduling post-Covid.
The managers are polite but say that due to Covid and the store being closed that UPS sent ALL orders BACK TO THE LAB. FINE, BUT HOW IS THIS REMEDIED? They have now had ENOUGH time to have remade my lens & shipped.
I am tired of calling & being disconnected & stopping by to be told that they would have them shipped, & NOTHING HAPPENS. I have tried to be reasonable,kind & patient BUT I GIVE UP! At this point, I am requesting a FULL REFUND. PLEASE CALL me & We can arrange that I be refunded immediately & certainly quicker than your order filling has proven to be.
I WILL NOT BOTHER YOU WITH MAKING ANY FUTURE APPOINTMENTS.

I had purchased bifocals and pc glasses from Pearl Vision on Miller Rd in Flint Michigan. After dealing with a messed up prescription, I had gone back to get them adjusted. After the adjustment, tge following morning as I was going to a Dr appointment, I tried the redone prescription and they were quite blurry for long distance vision. The franchise manager helped me out fine tuning them. Working odd hours with my job, and only having specific days off, I called them ob 10/3/20, at 4:53, and going by the time they close on Google, I asked if they were open until 6. She said they close at 5. I have been in dire need of my new glasses for a couple of months, and she said that she could wait until 3 minutes after 5, which would have been impossible to get there by then, and I was very frustrated. I need my damn glasses. I payed for them, they messed up twice, and now I have to wait until my next day off. I am not very happy at all, and I doubt if I ever use Pearl Vision again. I am a very disappointed customer.

The Pearle Vision guarantee: "Our guarantee
If for any reason you aren't 100% satisfied with your eyewear purchase, you can return it. Bring the merchandise back in its original condition within 30 days of your purchase and we'll make things right." Is misleading at best. The optician said to try the progressive lenses, with a total out of pocket of $400.56. I decided to go with the single vision, don't even think you'd get a refund for the difference. I got the single vision lenses and paid for the progressive lenses. What a fantastic scam! Don't forget to check your bill for the $34.95 Eyewear Protection Plan, that was slipped into my bill stealthily by Nick. I would avoid this business. Dishonest.

I had an exam on 8/21. Now it's 9/18 and still don't have my contacts. Manager has not followed up with the lab despite several calls from me asking about the problem. Finally today I got the manager(George) to call about the contacts and they are still sitting in the lab . It is just common courtesy to check on a order this old. Rude and no customer service. No one should do business with the Pearle Vision at
15681 N Hayden Rd in Scottsdale, AZ.

I've been going to the Pearl Vision on route one in Saugus for over five years and they have always been a pleasant place to go. A week ago I received a phone call and told me the policy has change and they were very rude on the telephone. I went in today to speak to the manager and she was just Unhelpful and rude! I will be taking my business elsewhere from now on

Pearl Vision list my glasses and I had to literally force the sales cler to investigate to to get to that conclusion. Still trying to get my glasses back.

When you call a client let them know you are now closed for lunch so they don't drive 30 minutes to find out now you have a lunch closing.
Sitting in the front with the door locked and pointing while eating
So professional and like I said let people know when you call them to come pick up glasses to contacts that your closed for lunch

The lady on the door at the Pearl Vision Center located in Suburban Square Ardmore is rude, unfriendly and disrespectful.
She did not give me an opportunity to as a complete question before she started to invite me out because -as she stated- "Protocol".Please provide her with better customer relations TRAINING...Thank you for your consideration.