Harbor Freight Tools Customer Service Complaints - page 3

I went into store and arrived to cashier from behind standing in line and the manager that was at the cashier said to the oncoming customer can I help you to the customer that arrived to register about 10 seconds after I arrived. I started to ask if this where tool and at the moment he used a loud tone of voice with me stating that I should get in line. I told him I was there first and the other gentlemen that arrived said for me to go first. I was very upset at the treatment and when I finally arrived to cashier with the professional manager he said well I didn't see you. I thought you both were together. I told him really, you pretty much just told me to "get in line." I also told him there was another product that did not work and I would just buy it now and return other tomorrow. He said you can come tomorrow. So I went to get the product and came back in line again!!!!! I don't understand how he became manager when he treats customer rudely and does not have the capacity to say ok get the product and I will help you. No, I had to wait again. He does not deserve the title manager and he never even apologize. The day before I had another bad experience. I really do not want to return to this store again.

I am so so upset! Harbor Freight Winston Salem NC was the rudest people I have ever met. Been in there shopping lots and never had service like this. We was in there prolly 3 1/2 hours deciding on a welder. Needed much help so we got help from customers. I finally got asked help when I realized they were closing. Had no idea they were already closing at 8pm? Wow! So the mgr props up on boxes and stares my husband down while the girl at the door is puffing! As we leave after spending 400.00 not one could say thank you have a good night. Instead pulls the door shut and runs! Hmm never again for me there. And we were great shoppers there! How rude

hi my name is luis americo bastidas.

i was over u store in westg palm beach fl ,location 10 Av an congress,u guys has the words storage manager female,her name is terry if im not wrong,terrible way to help people,ohh sorry she can't help.

her can said Good mornig,she seid ,WHAT U NEED VERY LOUD,really no nice.



my email






in case u have any question.

I live in York Pennsylvania I bought a battery charger from your store in York I haven't used it I want to use it yesterday and it didn't work and so I called the store to get a replacement and they said I had to have my receipt well I don't keep receipts for that long so I have it but they won't return let me return it and get one that works so from now on I am NOT getting anything from Harbor Freight

First time buying anything at Harbor Freight Tools in Clifton, Colorado, used coupon, wasn't sure if I could use 20% off, free item & coupon for 61%,. The Cashier used 2, which saved less, so after asking she told us cannot stack coupons, we asked to use the 2 that would be a better deal, i indicated I would like to get it right, she gave me her mean look and said I will get it right.
Sorry if she is unhappy, perhaps she took it personally.
For my first time there, I can tell you it was a less than good customer experience. may want to visit that store for better
Training, or perhaps customer service isn't important at all!

The people that I dealt with in corporate customer service just don't know how to conduct business. Here are their names ( Miriam ) and especially Karin Moon. I purchased a 72 inch tool box over the phone. Everything seemed to be moving along smoothly until I got a call from a shipper that I am using. They called me and told me that Harbor freight delivered a my box to them but the crate looks damaged. I told my shipper that I would contact Harbor freight to pickup and replace this damaged freight with a replacement. This is Karin moon's exact words when I asked for a replacement box, " no ! That is why we don't deal with freight forwarders, communication is really bad. " The reason that communication is bad is because of people like Karin moon working for Harbor freight. First you talk to a call center in a foreign country, they tell you that they will email your concerns to customer service, the email floats around in space ( what they refer to as their traffic center ) until someone in customer service decides if and when they feel like doing their job. Then you get someone like Karen Moon to talk to you with a rude and unprofessional tone of voice to lie to you and tell you that Harbor freights policy is to not use freight forwarders. You be the judge! What a bunch of losers. Mr. Harbor freight CEO , I suggest you check your customer service department out before business takes a nose dive. This is advice for anyone else who has a vested interest in this company.