Canon Positive Customer Service Ratings - page 4

Andre was very knowledgeable and friendly. His help was very comfortable

Dear Supervisor Phillip,
I recently had a most excellent exchange with your agent Wayne. This young man did a truly great job and aided me seamlessly through a rather complex scenario. He is to be commended. The guy is a beast! Great experience.
Yours sincerely,
Matthew A. DeBoer
President
Coachart Industries, Inc.
Marblehead, MA

I talked to two Cannon People today. One tech and one sales. Both were most helpful and courteous. Answered all my questions. Having talked to customer service of another company earlier, who was just the opposite, I felt compelled to compliment Cannon service as opposed to
complaining about the other. Will deal with them directly. THANKS CANNON, you are always great.

I just had an exceptional and professional fifteen minute experience with Jessica at Station # 63. She was efficient, courteous and patient as I followed her directions installing printer drives for a new operating system.

The service was above and beyond what I had experienced with other system technicians. I was a joy to recieve quality service.

Thanks again Jessica.

Jessica Station 63 gave me great and pleasant service with my technical issue. Kudos to Jessica!

On 2/1/17 I called your Tech Support & Lo, Kedrick @ Station # 661 came on and so patiently and professionally helped me to go ahead with the difficult situation , I was facing for 2-3 days and finally finished the task with great efficiency...

I have no words to express my gratitude, but he is certainly a great asset to your company... If I were @ helm of affairs. I would certainly promote him for a higher position...

He certainly deserves my best complements...

Thanks for providing the best possible services thr' such an efficient and capable professional...

Please forward this compliment to Dillon and his supervisor. Dillon was excellent, listened, was very patient and what I really like had a caring attitude to help his customers and ultimately making me a happy Canon customer for a future purchase. He is an asset to the company and he cares about helping people. Very happy customer. Brad Antonell Canon Pixma MX452.

It was worth the wait for a customer service rep. I was having difficulty setting up my mg7720 printer, the rep saved my sanity. She was great - knowledgeable and patient. She helped connect my MAC to the LAN, download the appropriate software and connect the printer and computer together. Please give her a pay raise so she will stay onboard to help other computer challenged people like myself !!! Bravo and great job !!

Last week we purchased a Canon MX922 printer. We found that we needed help to set up the drivers and when we called you, we were connected to Russ (station #34): he was by far the finest service Rep we've ever encountered! He was knowledgeable, polite, friendly, made us feel at ease as we completed the driver setup process. This was a 100% positive experience and we will be sure to look at Canon products the next time we need something. Thanks, Canon!

Jim and Jo Straub

My customer service representative Jaquan gave me excellent service today. I wish for him to be recognized as a polite, cheerful and knowledgeable tech support person. Thanks, Debbie Massaro

We just experienced excellent service from Charlotte when deciding upon the best camera that will serve our needs. She was very knowledgeable and patient responding to our many questions. She helped with advising the best cameras and we are now in the process of purchasing the SX 710HS. The only complaint is the back log on these cameras with no knowledge when we can expect to receive our product.

I have been a Canon camera owner for years. One of the reasons I am so loyal is due to the excellent tech support. Recently, Mike, station 358, helped me when I needed specific details regarding the Rebel T6i and T5s. I called him several times with additional questions. Each time, he had not only been exceptionally helpful but patient, especially after all the times I called him.

I greatly appreciate his kindness and caring.
Thank you,
Ronni Silver

My experience w/technical support today was GREAT. Thank you Damar.....and happy new year to you all.

I called for help with a printer driver for windows 10 and James W. # 662 went right to work with a most efficient precise way to fix my problem. He should train other company's customer support staff. But that would help the competition. I've never had as efficient assistance with any company for doing a technical software fix.

Keep up the service Canon and put James in your Canon 3D printer / Clone machine so everyone can have some.

Hello, My name is Ms.Harris and I was having a problem with my printer and spoke with a Tech Support Agent named Anthony from Albuquerque New mexico. He was very Patient and he not only solved My Issue but he did not make me feel like a Clueless Idiot. Thanks again for Hiring People like Him.

Sincerely, Ms. Harris

I was serviced by Cody...he helped me get my printer up and running. I have to mention that I called your support # and got Cody He was so patient with me...and took me step by step through the process with a delightful tone and gave me confidence I could follow his instructions. I am 77 years old and not so quick these

days...but Cody got me through it all. I am Secretary of my Garden club and they will be so

happy I can print out things I used to do. All due to Cody and his professional manner. I say

KUDOS FOR CODY...i learned how well he knows the business. I give him 100%. Thank you Lois Harvan

John at Station 16 probably spent about an hour helping me figure out why my Canon MX 452 wasn't speaking with my computer. He was courteous, friendly and quite resourceful. I was totally impressed with his help and "can do" attitude. So glad I was lucky enough to have him for technical support! Thank you big time!

Just spend over 90 minutes with John (Station 71) to resolve a problem with my new Pixma Pro 1. His patience, expertise, and communication skills were exceptional. He was one of the best customer service reps I have encountered in decades. He not only resolved the problem, he educated me in the process. For this I am grateful. John represents the best in his field. Thank you.

i just bought my Canon PIXMA MX490 and i was having issues with my cloud print and faxing, i called their customer service and it was the best i have recieve in ages, he was calm , polite and patient. he gave me step by step slowly and when i didnt understood he went all over it again with no hesitation , their is no percentage available to give him because he better than 100 %... Thank guys Benizene Jeffrey

Tonight I called Justin about my Canon Printer. I have retired from the largest hospital in our town from working in Consumer Relations. We are very aware of good Customer Care. Justin was great, very patient, very easy to understand his instructions and so kind to me. Thank you for having such an awesome employee.

Your employee Charlie from Albuquerque, was very helpful in assisting us in installing our new Canon PIXMA mg2522. He is an asset to the company and we plan on buying Canon products in the future. Glad we could speak to someone in the USA. Thanks again Charlie was the best.

Bob n Delia Lois Bigelow

On 12/1/16 I was assisted by Kimberly in Virginia in setting up a new printer/scanner on my iMac. She was great: competent, friendly, easy to understand, patient. She worked with me for a very long time, and she didn't sign off until she was sure that everything was working well. She answered all my questions, and made sure nothing was left undone. Great employee!

Excellent help from a young man named Allan. He was so patient & helpful to me. Never experienced this type of excellent customer service. I am headed to purchase another canon printer.

I needed help setting my my new 6200 series printer and also the app. Customer Service spend 1 hr (slow connection on my end), was very patient and now my printer and app work.

I would like to thank profusely Jared Steinsiek for the customer support he offered me today concerning my printer. He stayed on the phone with me for almost an hour and was patient and so helpful in aiding me to solve my problem. I cannot thank him enough for his patient attitude, quiet manner and persistence in helping me to be victorious in this effort. Thank you Jared.